When you ship a watch to the Lange manufactory or to a Lange Service Centre, please make sure it is adequately cushioned and well packaged. We recommend that you commission a forwarder or your national Post Office (consignment of valuables). Remember that the consignment must be insured to its full value. If your domicile is outside the European Union and you wish to send a watch to the Lange manufactory, you also need to comply with customs formalities: 1. You will need to issue a separate pro-forma invoice for each watch that you send to Glashütte. It must mention: sender, recipient, reference number, case number, commercial value of the watch.              2. If you forward the watch by mail, you must also prepare an export declaration containing the details mentioned in item 1. This document is indispensable for exports to Germany.              3. If you ask a parcel service to forward the watch, you can ask that service provider to prepare the export documents; this normally involves an extra charge.              4. Please remove the leather strap from any watch that you send to Glashütte! Due to strict species protection legislation, watches with leather straps may be blocked at the border for several weeks.              5. We kindly ask you to inform us that you are sending us a watch that needs to be serviced. The easiest way to do this is to fax the pro-forma invoice to the following number: Service fax: +49 35053 44 202