A. Lange & Söhne Japan Distance Sales From Retail Boutiques
Conditions Of Sale
Last updated: August 2021
ABOUT A. LANGE & SÖHNE AND THESE CONDITIONS OF SALE
These Conditions of Sale apply to any sales of A. Lange & Söhne products or services that you may order from Richemont Japan Limited by e-mail or phone at a distance or at an event outside of the A. Lange & Söhne boutique via the relevant retail boutique of A. Lange & Söhne (together the “A. Lange & Söhne Boutique”).
Vendor: RICHEMONT JAPAN LIMITED
Address: Hanzomon First Building 1-4 Kojimachi, Chiyoda Ku, Tokyo 102-0083
Phone: 03 3573 7788, available Monday to Friday from 11:00 to 19:00 (except national holidays)
Please read these Conditions of Sale carefully. These Conditions of Sale are applicable to any order placed through the A. Lange & Söhne Boutique. Please note that before placing an order for products or services, you will be asked to agree to these Conditions of Sale. If you do not agree to these Conditions of Sale, then you will not be able to order any products or services through the A. Lange & Söhne Boutique. Sales concluded in person through physical points of sale (such as our retail boutiques) or third parties (such as authorized retailers) are not subject to these Conditions of Sale.
UPDATES TO THESE CONDITIONS OF SALE
We may make changes from time to time to these Conditions of Sale so please check back regularly to keep informed of updates. The latest version of these Conditions of Sale will always be available on request. Any changes to the Conditions of Sale made after you have placed an order will not affect that order and your relationship with us, except as may be required by applicable law.
Only individuals (and not legal entities) who (a) have reached the age of legal majority required to enter into contracts (twenty years old or more in Japan); (b) have legal capacity to enter into contracts; and (c) use a shipping address in Japan that we ship to as specified by the A. Lange & Söhne Boutique, may order products through the A. Lange & Söhne Boutique. If you are under the age of legal majority or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and they will be asked to agree to these Conditions of Sale.
By placing an order through the A. Lange & Söhne Boutique, you represent and warrant that you are a bona fide end-user customer purchasing for your own or another’s personal use and will not deliver, sell or otherwise distribute our products or purchase our products or services for commercial purposes.
PRODUCT AVAILABILITY & QUANTITY
All orders placed through the A. Lange & Söhne Boutique are subject to availability and acceptance of such orders by us. The A. Lange & Söhne Boutique can provide more information as regards these products. For information about the order process, please refer to our Order Process section below.
You may only order five products at a time.
Other quantity limits may apply in relation to orders for certain products. We reserve the right to refuse at any moment in time, without prior notice, orders exceeding a certain number of authorized products.
Personalization services (for example engraving or embossing) or other services may be available on a selection of products. If you wish to have your product personalized, please provide the details in the A. Lange & Söhne Boutique as requested.
We reserve the right to withhold or refuse acceptance of any order for personalized products, or with a message card, that contains language that is objectionable, unlawful or contrary to our policies. You are responsible for ensuring that any wording you provide for personalizing products is correct.
In addition, orders for personalized products cannot be cancelled and such products that have been personalized in any way or otherwise made to your bespoke specifications cannot be returned to us for exchange or refund as described in these Conditions of Sale. This does not affect your consumer rights (please see the Manufacturer’s guarantee and your legal consumer rights section for further information).
For orders being placed through the A. Lange & Söhne Boutique, the A. Lange & Söhne ambassador will walk you through the steps above and verbally ask you to confirm the details of your order.
We reserve the right, in our sole discretion, to refuse, cancel and terminate orders at any time on reasonable grounds. For example, we may refuse, terminate or cancel your order if there is an ongoing dispute concerning payment of a prior order or if we suspect, in our sole discretion, that you have engaged in (i) fraudulent activities; or (ii) have otherwise violated these Conditions of Sale.
PRICES, TAXES AND SHIPPING COSTS
All prices quoted by the A. Lange & Söhne Boutique are in Japanese Yen and include consumption taxes but exclude shipping costs and other taxes unless otherwise stated.
Shipping costs, if any, are described in the Shipping Policy below or by the A. Lange & Söhne Boutique. Shipping costs are not stated on the product pages but will be added to the product price after you have chosen your delivery options. These costs will be summarised before you are asked to confirm and place your order and will also be reflected in our email correspondence with you once you have chosen your delivery options.
We reserve the right to modify prices and delivery costs at any time without prior notice. Please note that modification to prices and/or delivery costs by us between the date your order is placed and the delivery date will result in changes to the prices and/or delivery costs associated with your order.
We take reasonable care that the prices of products and delivery costs are correct at the time when the relevant information was entered into the system or communicated to you via the A. Lange & Söhne Boutique. However, it is always possible that, despite our reasonable efforts, some of the products offered through our A. Lange & Söhne Boutique or delivery costs may be incorrectly priced. If any of the products you place an order for or any delivery costs are incorrectly priced, we will contact you as soon as possible to inform you of this error. If we are unable to contact you using the contact details you have provided during the order process, we will cancel the order and notify you in writing. If we mistakenly accept and process your order where a pricing or delivery cost error occurs, we may cancel supply of the product and refund you any sums you have paid.
Please note that changes to applicable law between the date your order is placed and the date you are sent a written Confirmation of Order & Shipment may result in changes to the taxes associated with your order. If the resulting change is an increase in the taxes that you are charged, we will contact you and ask that you reconfirm your order.
We accept the methods of payment identified as part of the order process via the A. Lange & Söhne Boutique. Depending upon the means of payment, we may require additional information, including specific forms of identification.
Where we offer you the ability to prepay for your products, either as a full prepayment or a partial prepayment, the prepayment will be taken immediately following the placement of your order. Where we offer partial prepayment as an advance payment method then, due to the nature of the products, the partial prepayment will represent a minimum of 30% of the retail cost of the product. We will reserve your product.
Prepayments (in whole or in part) are non-refundable. However, prepayments shall not impact any of your legal rights under these Conditions of Sale (including for example any right of refund). If we cannot meet our shipping and/or delivery obligations set out below, we will notify you via e-mail and we will refund the prepayment without undue delay.
When ordering using our Pay-by-Link process, you will need to enter your payment details on the appropriate form. In the case of an order placed by telephone, you will need to communicate to the A. Lange & Söhne Boutique your complete payment details. All payment card holders are subject to validation check and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, you will need to contact your card issuer directly to solve this problem.
Other payment methods may also be subject to validation checks and authorization by the payment system providers as well. You expressly authorize us to perform security checks, where we deem necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your payment card details, to authenticate your identity, to validate your payment card, to obtain an initial payment card authorization and to authorize individual purchase transactions.
Credit card companies may allow you to pay for your products in instalments. This payment method will be subject to the terms and conditions of your credit card company.
ACKNOWLEDGEMENT OF ORDER
Once you have made your choice and your order has been placed through the A. Lange & Söhne Boutique, you will receive a written Acknowledgement of Order (by e-mail or otherwise confirming the details of your order together with an order reference number). Please make sure that you save this order reference number for any future enquiries regarding your order. This Acknowledgement of Order is not an acceptance of your order. To confirm the order, we will conduct its usual credit, anti-fraud, security and related legal checks and, if acceptable, will then process your order. Upon receipt of the Acknowledgement of Order, it is your responsibility to review it and confirm that it accurately reflects your intended order. If you have any questions or concerns or if the Acknowledgement of Order does not reflect your intentions, you should contact the A. Lange & Söhne Boutique promptly.
These Conditions of Sale will be provided to you when we acknowledge your order.
CONFIRMATION OF ORDER & SHIPMENT
Upon shipment of your order, we will send you a Confirmation of Order & Shipment in writing (by e-mail or otherwise). This Confirmation of Order & Shipment constitutes our acceptance of your order and indicates the existence of a binding sales contract.
We reserve the right not to accept your order for any reason in our discretion. Such non-acceptance may result, for example, from the fact that the product ordered is out of stock or that we are unable to obtain authorisation for your payment or that you do not meet the terms of eligibility.
We will use reasonable efforts to ensure delivery by the carrier within the estimated delivery lead time from the date of our written Confirmation of Order & Shipment and in any event within thirty (30) days after that date, except if your purchase relates to a product or service that we have explained to you will take additional time to deliver, for example in the case of products or services that we personalize or produce to your specifications.
When ordering through the A. Lange & Söhne Boutique, you may be able to choose a specific delivery date as available on the A. Lange & Söhne Boutique. Any such specific delivery date remains subject to our confirmation.
If delivery of products is delayed by an event outside our control, we will inform you as soon as possible and will use reasonable efforts to minimise the effect of the delay. If we do not deliver within thirty (30) days from the date of the written Confirmation of Order & Shipment or any other time limit as indicated by us, you may contact the A. Lange & Söhne Boutique to cancel the relevant order and get a refund of any sums you pre-paid us for any products which you have not received.
In any event, your sole remedy for any failure by us to deliver the order to you shall be your right to cancel the relevant order and receive a refund of sums you pre-paid us for any products which you have not received.
When estimating your delivery time, please allow time for credit approval, address verification, security checks and order processing. Please note that delivery is always subject to receiving your full payment.
We will require a handwritten or electronic signature by you, or a person at the nominated delivery address (unless arranged by you otherwise), to confirm the delivery of each product, at which point risk and responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example, as a gift), then you understand and accept that evidence of a signature by such recipient (or a person at the delivery address) is evidence of delivery and fulfilment of the sales contract by A. Lange & Söhne and transfer of responsibility to the recipient in the same way as if the product had been delivered to you. We reserve the right to deliver products only to the person who is the intended recipient of the order as stated on the label of the parcel and to request ID check for verification purposes at the time of delivery for certain categories of products. Please call our A. Lange & Söhne Boutique for more information.
When ordering products via the A. Lange & Söhne Boutique, you will receive an invoice that will be sent to you in writing (to your e-mail address as a PDF attachment or otherwise).
RETURNS AND EXCHANGES
(a) Right to Cancel
You have the right to cancel the contract created by our written order confirmation without giving any reason seven (7) days from the day on which you acquire, or someone you nominate (other than the carrier) acquires, physical possession of the products in your order.
To cancel the contract and return your product(s), you can contact our A. Lange & Söhne Boutique and follow the instructions that will be given to you, or you can send us in writing an unequivocal statement such as a letter or e-mail to: A. Lange & Söhne Boutique Ginza (Iwatsuki Bldg.2 1st floor, 6-7-15 Ginza, Chuo-ku, Tokyo, 104-00061), or firstname.lastname@example.org.
Please be sure to contact us for returns or exchanges within seven (7) days from the date of receipt of our timepiece in order to meet the specified deadline.
(b) Return Process
We ask you to make sure the item you wish to return or exchange arrives at A. Lange & Söhne Boutique within fourteen (14) days from the date you physically own the item. To return a product to a A. Lange & Söhne retail boutique, please call the A. Lange & Söhne Boutique for details of their returns process (first to confirm the appointment with your selected A. Lange & Söhne retail boutique). You may be asked to provide photos of the products for us to make a first assessment of the condition of these products.
(c) Condition of Returned Products
We will verify that the returned product satisfies the conditions of the Returns and Exchanges Policy and, if so, then proceed with the applicable refund or exchange.
Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original A. Lange & Söhne box and delivery package, including all accessories and documents. For example, timepiece bracelets that have been adjusted at your request must be returned with the exact same number of links as in the original delivery package. We reserve our right not to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.
If you have received free items as part of your order, they must be returned with the products.
All returns will be subject to strict Quality Control (“QC”) by us to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, we will refuse the return, and the products will be returned to you. If the returned product satisfies QC, we will proceed with the applicable refund or exchange.
Failure to comply with these Conditions of Sale will entitle us to refuse the returned product and send it back to you, at your own cost.
(d) Products you cannot return or exchange
Orders for products that have been personalized in any way or otherwise made for you with bespoke specifications cannot be cancelled and such products cannot be returned to us for exchange or refund. This includes, without limitation, products that have been engraved.
You may return a product purchased through the A. Lange & Söhne Boutique for refund, provided that the return complies with these Conditions of Sale, in particular with (a) Right to Cancel and (b) Return Process above.
Only the buyer will be entitled to receive a refund of the purchase price. In no event will a person who has received the product as a gift (i.e. a “Gift Recipient”) be entitled to receive a refund. If you are a Gift Recipient and wish to return a product, please contact the A. Lange & Söhne Boutique to discuss your options.
If the return complies with these Conditions of Sale, we will use commercially reasonable endeavors to refund the purchase price to the buyer using the same means of payment as used by the buyer for the initial transaction within fourteen (14) days after receipt of the returned item by the A. Lange & Söhne Boutique.
You may return a product purchased through the A. Lange & Söhne Boutique for exchange with another A. Lange & Söhne product, provided that the return complies with these Conditions of Sale, in particular with (a) Right to Cancel and (b) Return Process above.
In any event, the sale of the returned product will be cancelled and a new order for the product ordered must be placed.
Should a product be returned to the A. Lange & Söhne Boutique for exchange with a less expensive product, only the buyer of the returned product will be entitled to receive a refund of the price difference.
If a product is returned for exchange with a more expensive product, you will have to pay the price difference.
MANUFACTURER’S GUARANTEE AND YOUR LEGAL CONSUMER RIGHTS
We are committed to ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic.
Selected products are covered by the applicable A. Lange & Söhne Guarantee. If you wish to repair a product covered by the applicable A. Lange & Söhne Guarantee, please refer to the applicable A. Lange & Söhne Guarantee, and call our A. Lange & Söhne Boutique for more information.
In your capacity as consumer, you may have legal rights under the applicable law of governing the sale of consumer goods; those legal rights are not affected by these Conditions of Sale or the applicable A. Lange & Söhne Guarantee.
The following complimentary services will be proposed, free of charge, by the A. Lange & Söhne Boutique:
(a) Gift Wrap and Packaging
All orders will be shipped with the A. Lange & Söhne box gift wrapped in A. Lange & Söhne special packaging, together with a A. Lange & Söhne shopping bag (where applicable).
Engraving may be available on specific products and offered only through sales transactions completed through the A. Lange & Söhne Boutique.
If you wish to have your A. Lange & Söhne product engraved, please provide the details to the A. Lange & Söhne Boutique.
Orders for personalized A. Lange & Söhne products cannot be cancelled and personalized A. Lange & Söhne products cannot be returned to A. Lange & Söhne for exchange or refund.
(c) Strap Exchange / Adjustment
An A. Lange & Söhne watch strap is delivered in a standard size. The strap size can be delivered smaller or larger, upon request, by calling the A. Lange & Söhne Boutique. A. Lange & Söhne watch strap adjustment is also available on certain watch models. If you request a watch bracelet adjustment, the removed links will be returned to you and included in the delivery package.
For any repair inquiries relating to a product ordered through the A. Lange & Söhne Boutique, please contact our A. Lange & Söhne Boutique.
We try to ensure that the information, including product descriptions, dimensions, and colours, provided on our websites, in advertisements or catalogues or as provided by the A. Lange & Söhne Boutique is accurate and complete. However, we make no guarantees, whether express or implied, in relation to the accuracy, reliability and completeness of such information.
LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, we disclaim and exclude all other terms, conditions and warranties in relation to the products and A. Lange & Söhne Boutique whether express or implied by statute or otherwise or arising from any previous course of dealing or usage or trade practice.
Nothing in these Conditions of Sale limits or excludes our liability for any liability which cannot be limited or excluded by applicable law. Subject to the preceding sentence, our aggregate liability to you under these Conditions of Sale for any order whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages shall in no event exceed the one hundred percent (100%) of the price of the product(s) in your order.
If any provision, or part of a provision, of these Conditions of Sale is found to be illegal, invalid or unenforceable, that provision or part-provision shall be deemed not to form part of these Conditions of Sale, and the legality, validity or enforceability of the remainder of the provisions of these Conditions of Sale shall not be affected, unless otherwise required by operation of applicable law.
These Conditions of Sale (and associated terms incorporated by reference) constitute the entire agreement between you and us in relation to the order of products or services, and replace and extinguish all prior agreements, draft agreements, arrangements, undertakings, or collateral contracts of any nature made by the parties, whether oral or written, in relation to such subject matter.
We are not responsible for any failure or delay in performing or complying with our obligations under these Conditions of Sale which arises from any cause beyond our reasonable control.
The waiver by us of a breach of any provision of these Conditions of Sale will not operate to be interpreted as a waiver of any other or subsequent breach
This contract is between you and us. No other person shall have any rights to enforce any of its terms. However, if you purchase a product as a gift, the recipient of your gift will have the benefit of the applicable A. Lange & Söhne Guarantee.
APPLICABLE LAW AND JURISDICTION
These Conditions of Sale shall be governed by and construed in accordance with the laws of Japan.
Without any restriction to bring proceedings before a court, you and A. Lange & Söhne will first make reasonable efforts for a period of thirty (30) days to resolve amicably any dispute or failure to agree that may arise out of or relate to the product, the Conditions of Sale or any breach thereof.
If you have any questions or comments about these Conditions of Sale, or matters generally, please contact us at the address provided below.
A. Lange & Söhne Boutique Ginza
Iwatsuki Bldg.2 1st floor 6-7-15 Ginza, Chuo-ku, Tokyo
Tel：03 3573 7788