你目前正在浏览的网站是中国澳门特别行政区版本。
要获取与您所在地区相关的信息,我们推荐的版本是

请选择您所在地区的常见问题解答

    • 我的个人信息是否保密?

      是的,所有经由朗格客户服务中心传输的数据和支付信息均由SSL加密保护。有关数据使用的进一步信息,请参阅我们的隐私政策

      我如何通过网上或电话下达订单?

      我们的专卖店和客户服务中心将很高兴协助您选购您的腕表,并接受您的电话订单。您可以通过我们的联系页面查找所有的联系方式和营业时间。

      您也可前往微信搜索“德国朗格线上精品店”进行下单。

      是否所有产品都可以通过线上查看?

      我们的网站展示品牌当前在售的所有产品系列。我们的产品目录可通过点击此处获取。如果您对我们的某一型号产品感兴趣,但在我们的网站上或产品目录中无法找到,我们的客户服务中心将很乐意为您提供帮助。 您可以通过我们的联系页面查找所有的联系方式和营业时间。

      我如何购买表带?

      您可以通过电话或联系我们的专卖店订购表带。或者,您可以联系我们的客户服务中心:400 6032 296


      我如何查看未显示在网站的产品价格?

      我们的专卖店和客户服务中心将很乐意协助您查找产品价格。您可以通过我们的联系页面查找所有的联系方式和营业时间。


      我是否可以预订产品?

      我们的专卖店和客户服务中心将很乐意协助您查看产品库存,并帮助您预订腕表。您可以通过我们的联系页面查找所有的联系方式和营业时间。


      下单后,我是否可以更改或取消?

      如欲查询您的订单是否可以更改或取消,请与我们的客户服务中心联络: 400 6032 296


      已经过去超过24个小时了,我仍未收到订单确认。我该怎么办?

      我们的客户服务中心将很乐意为您提供协助:400 6032 296


      在线购买是否安全?

      是的,所有经由本公司“线上精品店”传送的数据及付款信息均采用SSL加密协议(https)保护。我们不存储您的支付信息、信用卡号码或第三方帐户详细信息。 敬请查阅我们的销售条款,了解更多详细信息

    • 包裹中是否包含销售凭证和发票?

      包裹中仅包含订购商品、发货单和质保文件。您可以在线上精品店个人中心或短信收到PDF格式电子销售凭证链接。如您提交电子发票需求,将以电子邮件附件形式发出PDF格式电子发票。


      有哪些付款方式可以选择?

      所有在线采购均可通过信用卡(Visa、万事达卡、美国运通卡、中国银联)、银行转账或第三方支付(如支付宝或微信支付)。您可以致电以下号码订购: 400 6032 296

      是否可以使用多张信用卡支付同一个订单?

      不可以。订单总金额必须使用单一支付方式支付。

      下单后,是否可以更改付款方式?

      不可以。一旦订单下达,付款方式便无法更改。

    • 包裹中是否包含销售凭证和发票?

      包裹中仅包含订购商品、发货单和质保文件。您可以在线上精品店个人中心或短信收到PDF格式电子销售凭证链接。如您提交电子发票需求,将以电子邮件附件形式发出PDF格式电子发票。

      有哪些付款方式可以选择?

      所有在线采购均可通过信用卡(Visa、万事达卡、美国运通卡、中国银联)、银行转账或第三方支付(如支付宝或微信支付)。您可以致电以下号码订购: 400 6032 296

      是否可以使用多张信用卡支付同一个订单?

      不可以。订单总金额必须使用单一支付方式支付。

      下单后,是否可以更改付款方式?

      不可以。一旦订单下达,付款方式便无法更改。

    • 有哪些配送方式可以选择?运费是多少?

      朗格所有订单均提供免费配送。您可以选择配送到指定地址或要求专卖店自提。敬请查阅我们的销售条款,了解更多详细信息

      可配送至哪些国家/地区?

      中华人民共和国(不包括中国香港特别行政区, 中国澳门特别行政区, 中国台湾)

      我可以选择配送日期和时间吗?

      请与朗格客户服务中心联系: 400 6032 296直接安排可选的配送日期。

      收货地址是否可以选择代收点或是邮政信箱?

      有些地址不包括在我们的配送范围之内,例如军事区、特定限制区域、代收点和邮政信箱。

      我是否可以到访某个朗格专卖店内提取我的订单商品?

      请与朗格客户服务中心联系:400 6032 296直接安排可选的专卖店。

      如果我的订单仍未送达,我应该做什么?

      检查送货地址是否正确。如果误送,请与相关快递公司联系。如需进一步协助,请与朗格客户服务中心联系:400 6032 296

      我的订单是否可以作为礼物进行配送?

      是的我们提供礼物包装,您可以添加礼物信息至您的订单中。

      我的包裹是否购买保险?我是否需要签字才能收到订单?

      是的您的包裹在运输期间进行了投保,保期直至到达指定地址时结束。请于收货后签字确认。

    • 我是否可以退回经过个人设置,或个性化定制产品(带有个性化镌刻信息的产品)?

      不可以。个性化产品不可退换。然而,如果您认为产品有缺陷,包括质量满意度、是否符合预期目的,或与描述不符,您可以在货物送达七(7)天内联系我们的客户服务中心,获得全额退款、产品维修或更换(如果可用)。

      我是否可以使用与付款信用卡不同的信用卡接收退款?

      出于安全考虑,我们的退款只能退还至付款时使用的信用卡。

      我是否可以调换或是退回作为礼物收到的商品?

      可以。如果您希望退换收到的礼物,请联系客户服务中心: 400 6032 296

      敬请查阅我们的销售条款,了解更多详细信息(只有购买者才会收到退款。请查看礼品退货选项。)

      如何换货?

      通过线上精品店或致电给我们的客户服务中心购买的朗格腕表及配件,可以在到货七(7)天内进行更换。如果您想更换您通过朗格客户服务中心电话购买的产品,请致电以下号码联系我们:400 6032 296

      我们的大使将处理换货要求,并安排退货。每一个换货产品送达我们的仓库时,均需通过质量管理检测。顺利通过质量管理检测后,新产品即会安排送货。所有为您个性化或定制的腕表均不可退货。敬请查阅我们的销售条款,了解更多详细信息

      如何退货?

      通过线上精品店或致电给我们的客户服务中心购买的朗格腕表及配件,可以在到货七(7)天内进行退货。如果您想退还您通过朗格客户服务中心电话或在线精品店购买的产品,请致电以下号码联系我们:400 6032 296

      我们的大使将处理退货要求,并安排退货。每一个退货产品送达我们的仓库时,均需通过质量管理检测。所有为您个性化或定制的腕表均不可退货。敬请查阅我们的销售条款,了解更多详细信息

      退货部门地址在哪里?

      如果您想退货,请致电我们的客户服务中心。我们的客户服务中心会提供退货地址,并在退货表格上注明。在退货之前,请与朗格客户服务中心联系: 400 6032 296获取退货授权编号。敬请查阅我们的销售条款,了解更多详细信息。

      我是否需要支付退货运费?

      不需要。如果有任何疑问,请致电朗格客户服务中心:400 6032 296

      退货期是多长?

      产品交货后7天内可以退货。关于我们的退货政策,请参阅我们的销售条款

      办理退款需要多长时间?

      如果退货通过了我们的品质检测,所有退款将自您返回退货之日起7天内处理。

      我想退回收到的礼品。这种情况下如何退款?

      退货金额将被退还至原始支付账户。出于安全原因,我们无法向不同账户发起退款。

      我已经决定保留订单产品,但是已经填写了退货单。该怎么办?

      我们很高兴您决定最终保留所购产品。别担心,您无需采取任何行动,也无需联系我们。

    • 我是否可以购买礼品券?

      不可以。朗格目前不提供礼品券。

      我是否可以镌刻或压印我的产品?

      可以。我们大部分专卖店都提供个性化服务。请注意,您可能需要为此服务支付费用。如需了解进一步详情,请向就近的专卖店查询。

      是否可以更换所购产品的腕表表带?

      您可以在我们的专卖店 更换腕表表带。如欲了解更多信息,请与朗格客户服务中心联系:400 6032 296

    • 为什么要定期保养我的腕表?

      您的时计是一枚精密仪器,经过精心设计与制造。由众多部件、润滑油和润滑剂组成,需要全面的保养,保证在数年里保持精准正常地走时。

      我是否可以举报假货?

      如欲举报假冒产品,请与朗格客户服务中心联系:400 6032 296

      您为环保采取了哪些举措?

      可持续发展对于朗格而言至关重要,因此,我们会小心谨慎地使用我们的资源。如欲了解更多有关我们的社会及环境责任,请浏览我们网站的“可持续发展页面”。

      皮革表带的使用寿命是多久?

      皮革是天然材质,会受到自然老化过程的影响。为了防止皮革表带加速磨损老化,请避免表带受潮,也不要与化妆品接触。如果每天佩戴,出于卫生原因,皮革表带应每18个月更换一次。

    • 我的个人信息是否保密?

      是的,所有经由朗格客户服务中心传输的数据和支付信息均由SSL加密保护。有关数据使用的进一步信息,请参阅我们的隐私政策。

      我如何通过网上或电话下达订单?

      朗格专卖店和客户服务中心将很高兴协助您选购您的腕表,并接受您的电话订单。请与我们的新加坡朗格客户服务中心联络:+65 6509 0928

    • 税务信息

      朗格网站产品页面上显示或朗格客户服务中心提供的所有价格均包含新加坡商品及服务税。

      包裹中是否包含发票?

      纸质发票可以与发货订单一起发出。否则,仅包含订购商品、发货通知和质保文件。此外,您还会收到以电子邮件附件形式发出的PDF格式电子发票。

      我只下达了一个订单,为何会被扣款两次?

      朗格在此保证,您的信用卡只会按订单金额进行一次扣款。您的对账单可能会显示两次扣款:第一次扣款对应于您下单时提出的付款授权请求;第二次则确认的实际扣款。

      为什么我支付的金额与订购金额不同?

      当订单发货时,如果有一件或多件商品无库存,则支付金额会低于订购金额;实际支付金额等于实际发货商品的金额。

      有哪些付款方式可以选择?

      通过朗格客户服务中心电话订购时,可选用的付款方式是信用卡(Visa、MasterCard、美国运通、JCB、中国银联)和银行转账。所有在线购买的订单都可以通过信用卡或银行转账支付。

      您可以通过朗格新加坡客户服务中心下达订单:+65 6509 0928

      是否可以使用多张信用卡支付同一个订单?

      不可以。订单总金额必须使用单一支付方式支付。

      我的订单金额什么时候扣款?

      信用卡:您的信用卡将在订单发出时,进行扣款。然而,订单金额会提前冻结在您的账户中。对于通过专卖店下达的订单,当您的订单离开仓库时,就会进行扣款。

      银行转帐:您完成转账后,扣款即已完成。

      下单后,是否可以更改付款方式?

      不可以。一旦订单下达,付款方式便无法更改。

    • 有哪些配送方式可以选择?运费是多少?

      朗格所有订单均提供免费配送。当天送达:(在下午12:30之前收到的订单);第二天送达(在下午3:00之前收到订单);选择日期。如果您决定在朗格专卖店提取订单商品,我们的客户服务中心将在您的订单准备好提货时通知您。

      敬请查阅我们的销售条款,了解更多详细信息。

      可配送至哪些国家/地区?

      通过朗格新加坡客户服务中心下达的订单可以在新加坡境内配送。

      我可以选择配送日期和时间吗?

      请通过朗格新加坡客户服务中心与我们联系:+65 6509 0928 直接安排可选的配送日期。

      收货地址是否可以选择代收点或是邮政信箱?

      有些地址不包括在我们的配送范围之内,例如军事区、特定限制区域、代收点和邮政信箱。

      我是否可以到访某个朗格专卖店内提取我的订单商品?

      朗格专卖店欢迎您的莅临。店内自提服务仅在指定专卖店提供。我们的专卖店销售助理将很乐意为您展示如何设置、保养和维护您的朗格时计。

      如欲了解有关专卖店自提的更多信息,请联系新加坡客户服务中心:+65 6509 0928

      如果我的订单仍未送达,我应该做什么?

      请检查送货地址是否正确。如果误送,请与相关快递公司联系。

      如需进一步帮助,请与我们的新加坡朗格客户服务中心联络:+65 6509 0928

      是否提供当日配送?

      当日配送适用于特定订单。如需帮助,请与我们的新加坡朗格客户服务中心联络:+65 6509 0928

      我的订单是否可以作为礼物进行配送?

      是的。我们提供礼物包装,您可以为您的订单商品添加礼物信息。

      我的包裹是否购买保险?我是否需要签字才能收到订单?

      是的。您的包裹在运输期间进行了投保,保期直至到达指定地址时结束。请于收货后签字确认。

    • 我是否可以退回经过个人设置,或个性化定制产品(带有个性化镌刻信息的产品)?

      不可以。个性化产品不可退换。然而,如果您认为产品有缺陷,包括质量满意度、是否符合预期目的,或与描述不符,您可以在货物送达七(7)天内联系我们的客户服务中心,要求全额退款、产品维修或更换(如果适用)。

      如需获得更多详情,敬请联系我们的新加坡客户服务中心:+65 6509 0928

      我是否可以使用与付款信用卡不同的信用卡接收退款?

      出于安全考虑,我们的退款只能退还至付款时使用的信用卡。

      我是否可以调换或是退回作为礼物收到的商品?

      如果您收到的礼物存在瑕疵,并且似乎是由朗格造成的(原始缺陷),请与我们的新加坡朗格客户服务中心联络:+65 6509 0928

      敬请查阅我们的销售条款,了解更多详细信息。

      如何换货?

      如果所购买产品没有任何由朗格造成的缺陷(原始缺陷),则朗格目前不提供该产品的更换。

      敬请查阅我们的销售条款,了解更多详细信息。

      如何退货?

      如果所购买产品没有任何由朗格造成的缺陷(原始缺陷),则朗格目前不提供该产品的退货。如果您认为收到了有缺陷的产品,请联系我们的客户服务中心。 朗格新加坡客户服务中心将竭诚协助您办理退货:+65 6509 0928

      符合我们的退货政策所购买产品也可退回朗格专卖店

      所有为您个性化或定制的腕表均不可退货。

      敬请查阅我们的销售条款,了解更多详细信息。

    • 我是否可以购买礼品券?

      不可以。朗格目前不提供礼品券。

      我是否可以镌刻或压印我的产品?

      可以。我们在朗格专卖店提供个性化定制服务。请注意,您可能需要为此服务支付费用。

      请与您邻近的朗格专卖店联系或致电新加坡客户服务中心:+65 6509 0928,了解更多信息。

      是否可以更换所购产品的腕表表带?

      可以。 如果您愿意,我们很乐意为您想要订购的腕表提供不同尺寸的表带选择。 另外,我们建议您在朗格专卖店更换表带 。

      如需了解更多信息,请致电朗格新加坡客户服务中心垂询:+65 6509 0928

    • 您可以在此处查找所有关于客户服务的详情。

    • 为什么要定期保养我的腕表?

      您的时计是一枚精密仪器,经过精心设计与制造。由众多部件、润滑油和润滑剂组成,需要全面的保养,保证在数年里保持精准正常地走时。我们建议您每五到七年对腕表进行一次彻底检修。

      我是否可以举报假货?

      如欲举报假冒产品,请致电朗格新加坡客户服务中心:+65 6509 0928,或通过电子邮件取得联系。Contact.sg@lange-soehne.com

      朗格为环保采取了哪些举措?

      可持续发展对于朗格而言至关重要。因此,我们会小心谨慎地使用我们的资源。如欲了解更多有关我们的社会及环境责任,请浏览我们网站的“可持续发展”页面。

      皮革表带的使用寿命是多久?

      皮革是天然材质,会受到自然老化过程的影响。为了防止皮革表带加速磨损老化,请避免表带受潮,也不要与化妆品接触。如果您每天佩戴,出于卫生原因,我们建议您每18个月更换一次表带。

      我们建议您在朗格专卖店或我们的官方经销商订购表带

    • 我的个人信息是否保密?

      是的,所有经由朗格客户服务中心传输的数据和支付信息均由SSL加密保护。有关数据使用的进一步信息,请参阅我们的隐私政策。

      我如何通过网上或电话下达订单?

      朗格专卖店和客户服务中心将很高兴协助您选购您的腕表,并接受您的电话订单。请与我们的澳大利亚朗格客户服务中心联络:+61 1800 343 883

      是否所有产品都可以通过线上查看?

      我们的网站展示品牌当前在售的所有产品系列。此外,可在此处订购朗格产品目录。

      如果您对我们的某一型号产品感兴趣,但在我们的网站上或产品目录中无法找到,我们的客户服务中心将很乐意为您提供帮助。请与我们的澳大利亚朗格客户服务中心联络:+61 1800 343 883

      我如何购买表带?

      您可以在朗格专卖店或我们的官方经销商订购表带。或者,您可以与我们的澳大利亚朗格客户服务中心联络:+61 1800 343 883

      我如何查看未显示在网站的产品价格?

      朗格专卖店和客户服务中心将很乐意协助您查找产品价格。请与我们的澳大利亚朗格客户服务中心联络:+61 1800 343 883

      下单后,我是否可以更改或取消?

      如欲查询您的订单是否可以更改或取消,请与我们的澳大利亚朗格客户服务中心联络:+61 1800 343 883

      已经过去超过24个小时了,我仍然没有收到确认订单的电子邮件。我应该怎么办?

      在您通过客户服务中心下达订单后,您会在24小时内收到我们的确认电子邮件。请检查您的垃圾邮件文件夹,并确保我们的客户服务中心邮件地址Contact.au@lange-soehne.com在安全发件人列表中。

      如果您无法找到确认电子邮件,请通过电子邮件或电话与我们联系。Contact.au@lange-soehne.com;澳大利亚:+61 1800 343 883

    • 税务信息

      朗格网站产品页面上显示或朗格客户服务中心提供的所有价格均包含澳大利亚商品及服务税。

      包裹中是否包含发票?

      纸质发票可以与发货订单一起发出。否则,仅包含订购商品、发货通知和质保文件。此外,您还会收到以电子邮件附件形式发出的PDF格式电子发票。

      我只下达了一个订单,为何会被扣款两次?

      朗格在此保证,您的信用卡只会按订单金额进行一次扣款。您的对账单可能会显示两次扣款:第一次扣款对应于您下单时提出的付款授权请求;第二次则确认的实际扣款。

      为什么我支付的金额与订购金额不同?

      当订单发货时,如果有一件或多件商品无库存,则支付金额会低于订购金额;实际支付金额等于实际发货商品的金额。

      有哪些付款方式可以选择?

      通过朗格客户服务中心电话订购时,可选用的付款方式是信用卡(Visa、MasterCard、美国运通、JCB、中国银联)和银行转账。所有在线购买的订单都可以通过信用卡或银行转账支付。

      您可以通过朗格澳大利亚客户服务中心下达订单:+61 1800 343 883

      是否可以使用多张信用卡支付同一个订单?

      不可以。订单总金额必须使用单一支付方式支付。

      我的订单金额什么时候扣款?

      信用卡:您的信用卡将在订单发出时,进行扣款。然而,订单金额会提前冻结在您的账户中。对于通过专卖店下达的订单,当您的订单离开仓库时,就会进行扣款。

      银行转帐:您完成转账后,扣款即已完成。

      下单后,是否可以更改付款方式?

      不可以。一旦订单下达,付款方式便无法更改。

    • 税务信息

      朗格网站产品页面上显示或朗格客户服务中心提供的所有价格均包含澳大利亚商品及服务税。

      包裹中是否包含发票?

      纸质发票可以与发货订单一起发出。否则,仅包含订购商品、发货通知和质保文件。此外,您还会收到以电子邮件附件形式发出的PDF格式电子发票。

      我只下达了一个订单,为何会被扣款两次?

      朗格在此保证,您的信用卡只会按订单金额进行一次扣款。您的对账单可能会显示两次扣款:第一次扣款对应于您下单时提出的付款授权请求;第二次则确认的实际扣款。

      为什么我支付的金额与订购金额不同?

      当订单发货时,如果有一件或多件商品无库存,则支付金额会低于订购金额;实际支付金额等于实际发货商品的金额。

      有哪些付款方式可以选择?

      通过朗格客户服务中心电话订购时,可选用的付款方式是信用卡(Visa、MasterCard、美国运通、JCB、中国银联)和银行转账。所有在线购买的订单都可以通过信用卡或银行转账支付。

      您可以通过朗格澳大利亚客户服务中心下达订单:+61 1800 343 883

      是否可以使用多张信用卡支付同一个订单?

      不可以。订单总金额必须使用单一支付方式支付。

      我的订单金额什么时候扣款?

      信用卡:您的信用卡将在订单发出时,进行扣款。然而,订单金额会提前冻结在您的账户中。对于通过专卖店下达的订单,当您的订单离开仓库时,就会进行扣款。

      银行转帐:您完成转账后,扣款即已完成。

      下单后,是否可以更改付款方式?

      不可以。一旦订单下达,付款方式便无法更改。

    • 有哪些配送方式可以选择?运费是多少?

      朗格所有订单均提供免费配送。澳大利亚境内均可进行标准配。

      敬请查阅我们的销售条款,了解更多详细信息。

      可配送至哪些国家/地区?

      通过朗格澳大利亚客户服务中心下达的订单可以在澳大利亚境内配送。

      我可以选择配送日期和时间吗?

      请通过朗格澳大利亚客户服务中心与我们联系:+61 1800 343 883 直接安排可选的配送日期。

      收货地址是否可以选择代收点或是邮政信箱?

      有些地址不包括在我们的配送范围之内,例如军事区、特定限制区域、代收点和邮政信箱。

      我是否可以到访某个朗格专卖店内提取我的订单商品?

      澳大利亚目前暂不提供专卖店自提服务。我们很高兴将您的订单配送到您在澳大利亚境内指定的地址。

      如果我的订单仍未送达,我应该做什么?

      请检查送货地址是否正确。如果误送,请与相关快递公司联系。

      如需进一步帮助,请与我们的澳大利亚朗格客户服务中心联络:+61 1800 343 883

      是否提供当日配送?

      目前,我们不提供当日送达服务。如需帮助,请与我们的澳大利亚朗格客户服务中心联络:+61 1800 343 883

      我的订单是否可以作为礼物进行配送?

      是的。我们提供礼物包装,您可以为您的订单商品添加礼物信息。

      我的包裹是否购买保险?我是否需要签字才能收到订单?

      是的。您的包裹在运输期间进行了投保,保期直至到达指定地址时结束。请于收货后签字确认。

    • 我是否可以退回经过个人设置,或个性化定制产品(带有个性化镌刻信息的产品)?

      不可以。个性化产品不可退换。然而,如果您认为产品有缺陷,包括质量满意度、是否符合预期目的,或与描述不符,您可以在货物送达七(7)天内联系我们的客户服务中心,要求全额退款、产品维修或更换(如果适用)。

      如需获得更多详情,敬请联系我们的澳大利亚客户服务中心:+61 1800 343 883

      我是否可以使用与付款信用卡不同的信用卡接收退款?

      出于安全考虑,我们的退款只能退还至付款时使用的信用卡。

      我是否可以调换或是退回作为礼物收到的商品?

      如果您收到的礼物存在瑕疵,并且似乎是由朗格造成的(原始缺陷),请与我们的澳大利亚朗格客户服务中心联络:+61 1800 343 883

      敬请查阅我们的销售条款,了解更多详细信息。

      如何换货?

      如果所购买产品没有任何由朗格造成的缺陷(原始缺陷),则朗格目前不提供该产品的更换。 如果您认为收到了有缺陷的产品,请联系我们的客户服务中心。朗格澳大利亚客户服务中心将竭诚为您提供协助:+61 1800 343 883。

      敬请查阅我们的销售条款,了解更多详细信息。

      如何退货?

      如果所购买产品没有任何由朗格造成的缺陷(原始缺陷),则朗格目前不提供该产品的退货。如果您认为收到了有缺陷的产品,请联系我们的客户服务中心。 朗格澳大利亚客户服务中心将竭诚协助您办理退货:+61 1800 343 883


      所有为您个性化或定制的腕表均不可退货。

      敬请查阅我们的销售条款,了解更多详细信息。

    • 我是否可以购买礼品券?

      不可以。朗格目前不提供礼品券。

      我是否可以镌刻或压印我的产品?

      可以。我们在朗格专卖店提供个性化定制服务。请注意,您可能需要为此服务支付费用。

      请与您邻近的朗格专卖店联系或致电澳大利亚客户服务中心:+61 1800 343 883,了解更多信息。

      是否可以更换所购产品的腕表表带?

      可以。 如果您愿意,我们很乐意为您想要订购的腕表提供不同尺寸的表带选择。

      如需了解更多信息,请致电朗格澳大利亚客户服务中心垂询:+61 1800 343 883

    • 为什么要定期保养我的腕表?

      您的时计是一枚精密仪器,经过精心设计与制造。由众多部件、润滑油和润滑剂组成,需要全面的保养,保证在数年里保持精准正常地走时。

      我们建议您每五到七年对腕表进行一次彻底检修。

      我是否可以举报假货?

      如欲举报假冒产品,请致电朗格澳大利亚客户服务中心:+61 1800 343 883,或通过电子邮件取得联系。Contact.au@lange-soehne.com


      朗格为环保采取了哪些举措?

      可持续发展对于朗格而言至关重要。因此,我们会小心谨慎地使用我们的资源。如欲了解更多有关我们的社会及环境责任,请浏览我们网站的“可持续发展” 页面。

      皮革表带的使用寿命是多久?

      皮革是天然材质,会受到自然老化过程的影响。为了防止皮革表带加速磨损老化,请避免表带受潮,也不要与化妆品接触。如果您每天佩戴,出于卫生原因,我们建议您每18个月更换一次表带。

      我们建议您在朗格专卖店 或我们的官方经销商订购表带

    • How can I get in touch with your Client Relations Center team?

      A. Lange & Söhne Client Relations Center team is looking forward to assisting you on the phone, via Live chat on A. Lange & Söhne website and by email.

      Phone:

      Monday - Saturday 11am- 7pm /HKT

      Hong Kong: +852 2642 3008

      Contact.hk@lange-soehne.com

    • What shipping methods are available? What are the shipping costs?

      A. Lange & Söhne offers complimentary shipping for all orders. Same day: (orders received by 12:30pm); Next day (orders received by 3:00pm); Select Day. If you decide to pick-up your order at A. Lange & Söhne boutique, our Client Relations Center team will advise you when your order is ready to be picked-up.

      Further information can be found in our Conditions of Sale.

      Which countries do you ship to?

      Orders placed via the A. Lange & Söhne Client Relations Center in Hong Kong can be delivered within Hong Kong.


      Can I choose a delivery date and time?

      Please contact the A. Lange & Söhne Client Relations Center team in Hong Kong: +852 2642 3008 directly to organise a possible delivery date.

      Can I have my order delivered to a collection point or a PO BOX?

      Some addresses are excluded from our shipping, including military areas, certain restricted areas, pick-up stations and post office boxes.

      Can I pick up my order in one of your boutiques?

      We would be delighted to welcome you at A. Lange & Söhne boutiques. Boutique pick-up service is offered at selected locations. Our boutique sales associate will be happy to show you how to set, care and maintain your A. Lange & Söhne timepiece.

      To find out more about boutique pick-up, please contact the Client Relations Center team in Hong Kong: +852 2642 3008

      What should I do if my order has not been delivered yet?

      Please check that the address indicated for the delivery is correct. If you missed the delivery, we advise that you directly contact the responsible courier company.

      For further assistance, contact the A. Lange & Söhne Client Relations Center.

      Hong Kong: +852 2642 3008


      Do you offer same day delivery?

      Same-day delivery might be an option on certain orders. For assistance, please contact the A. Lange & Söhne Client Relations Center team in Hong Kong: +852 2642 3008

      Can I have my order sent as a gift?

      Yes. A gift wrap option is available and you can add a gift message of your choice as well.

      Is my package insured and do I have to sign to receive my order?

      Yes. Your package is insured during shipment until it arrives at the specified delivery address. A signature upon receipt is required.

    • Tax information

      The price including VAT or sales tax is displayed on our website when you select a shipping country.



      Will the parcel contain the invoice?

      Upon your request, paper invoices can be included with your shipped order.


      Why did you charge me twice even though I placed a single order?

      A. Lange & Söhne guarantees that your credit card will be charged only once for the amount of an order. It is possible that the amount may be shown twice on your statement: the first entry corresponds to the payment authorisation request that is made when you place the order; the second confirms the actual charge.


      Why is the amount I paid different from the amount I ordered?

      The amount paid is lower when, at the moment the order is dispatched, one or more of the articles is not available; the charged amount will correspond exclusively to the value of the articles that were effectively shipped.

      What methods of payment do you currently accept?

      For orders by phone via the Client Relations Center, we accept credit cards (Visa, MasterCard, American Express, China Union Pay) or bank transfer. For online purchases, we accept credit cards (Visa, MasterCard, American Express, China Union Pay) or bank transfer.

      Is it possible to pay for a single order using multiple cards?

      No. The total amount of an order must be paid using a single payment method.

      When will my payment be processed?

      Credit cards: Your credit card will be charged at the time of shipping your order. However, the amount can be blocked in your account in advance. If you choose to pick-up your order at one of A. Lange & Söhne boutiques, your card will be charged once your order has left our distribution center.

      Bank transfer: Your account will be charged as soon as you have made the transfer.

    • Can I return an individually configured or personalised product (product with personal engraving)?

      No. Personalised products cannot be exchanged or returned. However, if you are of the opinion that the products are defective, including in terms of satisfactory quality, suitability for the intended purpose or deviations from the description, you can contact our Client Relations Center team within Seven (7) days of delivery to obtain a full refund, repair or replacement of the product (if available).

      Contact.hk@lange-soehne.com

      Hong Kong: +852 2642 3008

      Can I get my refund on a credit card that is different from the one I used to order?

      For security reasons, we cannot refund a credit card that is different from the one used for the purchase.

      Can I exchange or return a product that I received as a gift?

      If you received a gift which seems to have defects originally caused by A. Lange & Söhne (originally defective), please contact the A. Lange & Söhne Client Relations Center team in Hong Kong: +852 2642 3008

      Further information can be found in our Conditions of Sale.

      How can I exchange a product?

      A. Lange & Söhne currently does not offer the opportunity to exchange products purchased that do not have any defects caused by A. Lange & Söhne (originally defective).

      Further information can be found in our Conditions of Sale.


      How can I return a product?

      A. Lange & Söhne currently does not offer the opportunity to return products purchased that do not have any defects caused by A. Lange & Söhne (originally defective). If you are of the opinion that you received defective products, please contact our Client Relations Center team. The A. Lange & Söhne Client Relations Center team in Hong Kong is pleased to assist you with your return process: +852 2642 3008

      Purchases can also be returned to one of A. Lange & Söhne boutiques within the conditions of our return policy. Please contact our Client Relations Center for a list of locations.


      Timepieces that have been personalised or custom-made for you in any way are non-returnable.

      Further information can be found in our Conditions of Sale.

      I have decided to keep my order but have already filled out the return form. What should I do?

      We are delighted you decided to keep your timepiece. In this case, you do not have to do anything and there is no need to contact us

    • Can I purchase a gift certificate?

      No. A. Lange & Söhne does not currently offer gift certificates.

      Can I have my product engraved or embossed once I have received it?

      Yes. We offer personalisation services at A. Lange & Söhne boutiques. Please note that you may be charged for this service.

      Please contact your nearest A. Lange & Söhne boutique or the Client Relations Center team in Hong Kong: +852 2642 3008 for further information.

      Can I exchange the strap of a watch that I want to order?

      We invite you to exchange your watch straps at A. Lange & Söhne boutiques. For further information, please contact the A. Lange & Söhne Client Relations Center team.

      Hong Kong: +852 2642 3008

    • You can find all the details about customer service here.

    • Why should I have my watch serviced regularly?

      Your timepiece is a precision instrument that has been designed and manufactured with the greatest care. Since it consists of numerous components, oils and lubricants, extensive maintenance is necessary so that it will continue to function properly for years.

      Can I report fakes?

      To report possible counterfeit products, please contact the A. Lange & Söhne Client Relations Center team in Hong Kong: +852 2642 3008 or by email Contact.Europe@lange-soehne.com.

      How do you help protect the environment?

      Sustainability matters to us at A. Lange & Söhne, we use our resources carefully. To find out more about our social and environmental responsibility please visit the "Sustainability Page" on our website.

      What is the average life of a leather strap?

      Leather is a natural material and is subject to a natural ageing process. To prevent the leather strap from wearing out quickly, please protect it from moisture and contact with cosmetics. If you wear it everyday, we advise that you replace the leather strap every 18 months for hygiene reasons. We invite you to order your watch straps at A. Lange & Söhne boutiques or our official dealers.

    • How can I get in touch with your Client Relations Center team?

      A. Lange & Söhne Client Relations Center team is looking forward to assisting you on the phone, via Live chat on A. Lange & Söhne website and by email.

      Phone and Live Chat Hours: Monday - Friday 9am-7pm /CET

      Germany: +49 (0)35053 569 899

      France: +33 (0)170 670 001

      UK and the rest of Europe: +44 (0)203 6920 248

      Contact.Europe@lange-soehne.com

    • ARE MY PERSONAL DETAILS KEPT CONFIDENTIAL?

      Yes, all data and payment information transmitted via A. Lange & Söhne Client Relations Center is secured by SSL encryption. Further information on the use of the data can be found in our Privacy Policy.

      HOW DO I PLACE AN ORDER ONLINE OR BY PHONE?

      A. Lange & Söhne boutiques and Client Relations Center teams will be happy to assist you in choosing your timepiece and taking your order over the phone or online.


      ARE ALL TIMEPIECES VISIBLE ONLINE?

      Our website displays all models of our current collection, regardless of the availability. Some models may be sold out or take time to deliver, because only a few thousand timepieces per year are manufactured at A. Lange & Söhne. Please note that some models are exclusively sold in bricks-and-mortar A. Lange & Söhne boutiques. We invite you to contact A. Lange & Söhne boutiques or our Client Relations Center (Contact Page), if you are interested in a model that you cannot find on our website.


      HOW CAN I BUY A WATCH STRAP?

      You can order watch straps at A. Lange & Söhne boutiques or our official dealers.



      HOW DO I FIND OUT THE PRICE OF A PRODUCT IF IT IS NOT DISPLAYED ON THE WEBSITE?

      A. Lange & Söhne boutiques and Client Relations Center teams will be happy to assist you with your price enquiry. You can find all contact details and opening hours on our Contact Page.


      CAN I CHANGE OR CANCEL MY ORDER AFTER I HAVE PLACED IT?

      To find out whether your order can be changed or cancelled, please contact our Client Relations Center:

      Germany: +49 (0)35053 569 899

      France: +33 (0)170 670 001

      UK and the rest of Europe: +44 (0)203 6920 248

      MORE THAN 24 HOURS HAVE PASSED AND I STILL HAVEN'T RECEIVED AN ORDER CONFIRMATION EMAIL. WHAT SHOULD I DO?

      You will receive a confirmation email from us within 24 hours after you placed your order with A. Lange & Söhne Client Relations Center team.

      Please check your spam folder and make sure that our email address Contact.Europe@lange-soehne.com is in the safe sender list. If you cannot locate a confirmation email, please reach us by email or phone.

      Germany: +49 (0)35053 569 899

      France: +33 (0)170 670 001

      UK and the rest of Europe: +44 (0)203 6920 248

      IS IT SAFE TO BUY FROM YOU ONLINE?

      Yes. All data and payment information that is transmitted via our e-boutique is secured using SSL encryption (https). We do not store your payment information, credit card numbers or PayPal account details.

      Further information can be found in our Conditions of Sale.

    • WHAT SHIPPING METHODS ARE AVAILABLE? WHAT ARE THE SHIPPING COSTS?

      A. Lange & Söhne offers complimentary shipping for all orders. Standard delivery: (3–6 business days); Express (1–2 business days); Saturday and Sunday are not considered normal working days for estimated delivery times. If you decide to pick-up your order at A. Lange & Söhne boutique, our Client Relations Center team will advise you when your order is ready to be picked up.

      WHICH COUNTRIES DO YOU SHIP TO?

      In Europe, we ship to the following countries:Austria

      Belgium

      Bulgaria

      Croatia

      Czech Republic

      Denmark

      Finland

      France

      Germany

      Greece

      Hungary

      Ireland

      Italy

      Lithuania

      Luxembourg

      Malta

      Monaco

      the Netherlands

      Poland

      Portugal

      Romania

      Slovakia

      Spain

      Sweden

      Switzerland

      United Kingdom



      CAN I CHOOSE A DELIVERY DATE AND TIME?

      Please contact the A. Lange & Söhne Client Relations Center team to directly organize a possible delivery date.

      Germany: +49 (0)35053 569 899

      France: +33 (0)170 670 001

      UK and the rest of Europe: +44 (0)203 6920 248

      CAN I HAVE MY ORDER DELIVERED TO A COLLECTION POINT OR A PO BOX?

      Some addresses are excluded from our shipping, including military areas, certain restricted areas, pick-up stations and post office boxes.


      CAN I PICK UP MY ORDER IN ONE OF YOUR BOUTIQUES?

      We would be delighted to welcome you at A. Lange & Söhne boutiques. Boutique pickup service is offered at selected locations. Our boutique sales associate will be happy to show you how to set, care and maintain your A. Lange & Söhne timepiece. To find out more about boutique pick-up, please contact the A. Lange & Söhne Client Relations Center team.

      Germany: +49 (0)35053 569 899

      France: +33 (0)170 670 001

      UK and the rest of Europe: +44 (0)203 6920 248


      WHAT SHOULD I DO IF MY ORDER HAS NOT BEEN DELIVERED YET?

      Check that the address indicated for the delivery is correct. In the case of a missed delivery, please contact the responsible courier company.

      For further assistance, contact the A. Lange & Söhne Client Relations Center for the

      Germany: +49 (0)35053 569 899

      France: +33 (0)170 670 001

      UK and the rest of Europe: +44 (0)203 6920 248


      DO YOU OFFER SAME DAY DELIVERY?

      Same-day delivery might be an option on certain orders. Please contact our Client Relations Center for more information.

      Germany: +49 (0)35053 569 899

      France: +33 (0)170 670 001

      UK and the rest of Europe: +44 (0)203 6920 248


      CAN I HAVE MY ORDER SENT AS A GIFT?

      Yes. A gift wrap option is available and you can add a gift message of your choice as well.


      IS MY PACKAGE INSURED AND DO I HAVE TO SIGN TO RECEIVE MY ORDER?

      Yes. Your package is insured during shipment until it arrives at the specified delivery address. A signature upon receipt is required.

    • TAX INFORMATION

      The price including VAT is displayed on our website when you select a shipping country within Europe.

      WILL THE PARCEL CONTAIN THE INVOICE?

      Upon your request, paper invoices can be included with your shipped order.

      WHY DID YOU CHARGE ME TWICE EVEN THOUGH I PLACED A SINGLE ORDER?

      A. Lange & Söhne guarantees that your credit card will be charged only once for the amount of an order. It is possible that the amount may be shown twice on your statement: the first entry corresponds to the payment authorisation request that is made when you place the order; the second confirms the actual charge.


      WHY IS THE AMOUNT I PAID DIFFERENT FROM THE AMOUNT I ORDERED?

      The amount paid is lower when, at the moment the order is dispatched, one or more of the articles is not available; the charged amount will correspond exclusively to the value of the articles that were effectively shipped.

      WHAT METHODS OF PAYMENT DO YOU CURRENTLY ACCEPT?

      For orders by phone via the Client Relations Center, we accept credit cards (Visa, MasterCard, American Express, China Union Pay) or bank transfer. For online purchases, we accept credit cards (Visa, MasterCard, American Express, China Union Pay) or bank transfer.

      Is it possible to pay for a single order using multiple cards?

      No. The total amount of an order must be paid using a single payment method.

      WHEN WILL MY PAYMENT BE PROCESSED?

      Credit cards: Your credit card will be charged at the time of shipping your order. However, the amount can be blocked in your account in advance. If you choose to pick-up your order at one of A. Lange & Söhne boutiques, your card will be charged once your order has left our distribution center.

      Bank transfer: Your account will be charged as soon as you have made the transfer.

    • CAN I RETURN AN INDIVIDUALLY CONFIGURED OR PERSONALISED PRODUCT (PRODUCT WITH PERSONAL ENGRAVING)?

      No. Personalised products cannot be exchanged or returned. However, if you are of the opinion that the products are defective, including in terms of satisfactory quality, suitability for the intended purpose or deviations from the description, you can contact our Cleint Relations Center within fourteen (14) days of delivery to obtain a full refund, repair or replacement of the product (if available).

      Germany: +49 (0)35053 569 899

      France: +33 (0)170 670 001

      UK and the rest of Europe: +44 (0)203 6920 248


      CAN I GET MY REFUND ON A CREDIT CARD THAT IS DIFFERENT FROM THE ONE I USED TO ORDER?

      For security reasons, we cannot refund a credit card that is different from the one used for the purchase.

      CAN I EXCHANGE OR RETURN A PRODUCT THAT I RECEIVED AS A GIFT?

      If you are a Gift Recipient and have received A. Lange & Söhne timepiece as a gift and would like to exchange or return it, please contact the A. Lange & Söhne Client Relations Center team within the 14 days of receiving the delivery. Should a product be returned to the distribution center by the Customer or the Gift Recipient and a return complies with the return policy, a Customer is entitled to receive a refund. A Gift Recipient is not entitled to receive a refund. For further information, please refer to our Conditions of Sale.

      Germany: +49 (0)35053 569 899

      France: +33 (0)170 670 001

      UK and the rest of Europe: +44 (0)203 6920 248

      HOW CAN I EXCHANGE A PRODUCT?

      To start the exchange process for a product you purchased online or by phone via A. Lange & Söhne Client Relations Center, please contact us within the 14 days of delivery.

      A. Lange & Söhne Client Relations Center team will assist your exchange request and organize the return of the original item. Every returned product is subjected to a quality check on arrival at our distribution center. The exchange will be processed after the quality check has been successfully completed. Purchases can also be returned to one of A. Lange & Söhne boutiques within the conditions of our return policy. Please contact us for a list of locations.

      We do not accept the returns of timepieces that have been personalized or custom-made for you in any way. Further information can be found in our Conditions of Sale.

      Please reach us at A. Lange & Söhne Client Relations Center:

      Germany: +49 (0)35053 569 899

      France: +33 (0)170 670 001

      UK and the rest of Europe: +44 (0)203 6920 248


      HOW CAN I RETURN A PRODUCT?

      To start the return process for a product you purchased online or by phone via A. Lange & Söhne Client Relations Center, please contact us within the 14 days of delivery.

      A. Lange & Söhne Client Relations Center team will assist your return request and organize the return of the original item. Every returned product is subjected to a quality check on arrival at our distribution center. The refund will be processed after the quality check has been successfully completed. Purchases can also be returned to one of A. Lange & Söhne boutiques within the conditions of our return policy. Please contact us for a list of locations.

      We do not accept the returns of timepieces that have been personalized or custom-made for you in any way. Further information can be found in our Conditions of Sale.

      Please reach us at A. Lange & Söhne Client Relations Center :

      Germany: +49 (0)35053 569 899

      France: +33 (0)170 670 001

      UK and the rest of Europe: +44 (0)203 6920 248


      WHAT IS THE ADDRESS OF YOUR RETURNS DEPARTMENT?

      If you would like to return a product, please call our Client Relations Center. The address will be provided by our Client Relations Center and will be mentioned on the return form provided.

      Before shipping your return, please contact the A. Lange & Söhne Customer Relations Center for the

      Germany: +49 (0)35053 569 899

      France: +33 (0)170 670 001

      UK and the rest of Europe: +44 (0)203 6920 248

      to receive a return authorisation number. Further information can be found in our Conditions of Sale. To return your purchase to one of our available boutique locations, please contact the A. Lange & Söhne Client Relations Center as well.

      DO I PAY THE SHIPPING COSTS FOR THE RETURN?

      No. Returns are free when you use the prepaid shipping label that comes with phone orders. If you have any further questions, please contact the A. Lange & Söhne Client Relations Center at:

      Germany: +49 (0)35053 569 899

      France: +33 (0)170 670 001

      UK and the rest of Europe: +44 (0)203 6920 248

      HOW LONG DO I HAVE TO RETURN A PRODUCT?

      Products can be returned within 14 days of them being delivered. For our return policy, please refer to our Conditions of Sale.

      HOW LONG DOES IT TAKE TO PROCESS MY REFUND?

      All refunds will be processed within 14 days from the day you post your return if they pass our quality check.

      I'VE LOST MY RETURN LABEL. HOW CAN I GET A NEW ONE?

      If you have lost the prepaid return label, please contact us.

      Germany: +49 (0)35053 569 899

      France: +33 (0)170 670 001

      UK and the rest of Europe: +44 (0)203 6920 248

      I WANT TO RETURN A GIFT. HOW DOES THE REFUND WORK IN THIS CASE?

      Should a product be returned to our distribution center by the Gift Recipient and a return complies with the return policy, a Customer (Gift Giver) is entitled to receive a refund. A Gift Recipient is not entitled to receive a refund. The amount will be refunded to the account from which the payment was made. For security reasons, we are not authorized to issue a refund to a different account.

      I HAVE DECIDED TO KEEP MY ORDER BUT HAVE ALREADY FILLED OUT THE RETURN FORM. WHAT SHOULD I DO?

      We are delighted you decided to keep your timepiece. In this case, you do not have to do anything and there is no need to contact us

    • CAN I PURCHASE A GIFT CERTIFICATE?

      No. A. Lange & Söhne does not currently offer gift certificates.

      CAN I HAVE MY PRODUCT ENGRAVED OR EMBOSSED ONCE I HAVE RECEIVED IT?

      Yes. We offer personalisation services at A. Lange & Söhne boutiques. Please note that you may be charged for this service. Please contact your nearest A. Lange & Söhne boutique for further information.

      CAN I EXCHANGE THE STRAP OF A WATCH THAT I WANT TO ORDER?

      We invite you to exchange your watch straps at A. Lange & Söhne boutiques. For further information, please contact the A. Lange & Söhne Client Relations Center team.

      Germany: +49 (0)35053 569 899

      France: +33 (0)170 670 001

      UK and the rest of Europe: +44 (0)203 6920 248

    • You can find all the details about customer service here.

    • WHY SHOULD I HAVE MY WATCH SERVICED REGULARLY?

      Your timepiece is a precision instrument that has been designed and manufactured with the greatest care. Since it consists of numerous components, oils and lubricants, extensive maintenance is necessary so that it will continue to function properly for years.


      CAN I REPORT FAKES?

      To report possible counterfeit products, please contact the A. Lange & Söhne Client Relations Center team by email or phone.

      Contact.Europe@lange-soehne.com

      Germany: +49 (0)35053 569 899

      France: +33 (0)170 670 001

      UK and the rest of Europe: +44 (0)203 6920 248

      HOW DO YOU HELP PROTECT THE ENVIRONMENT?

      Sustainability matters to us at A. Lange & Söhne, we use our resources carefully. To find out more about our social and environmental responsibility please visit the "Sustainability Page" on our website.

      WHAT IS THE AVERAGE LIFE OF A LEATHER STRAP?

      Leather is a natural material and is subject to a natural ageing process. To prevent the leather strap from wearing out quickly, please protect it from moisture and contact with cosmetics. If you wear it everyday, we advise that you replace the leather strap every 18 months for hygiene reasons. We invite you to order your watch straps at A. Lange & Söhne boutiques or our official dealers.

    • How can I get in touch with your Client Relations Center team?

      A. Lange & Söhne Client Relations Center team is looking forward to assisting you on the phone, via Live chat on A. Lange & Söhne website and by email.

      Phone and Live Chat Hours:

      Monday - Friday 9am- 9pm /EST

      Saturday 10am-6:30pm /EST

      US: +1 800 4088 147

      Contact.US@lange-soehne.com

    • Are my personal details kept confidential?

      Yes, all data and payment information transmitted via A. Lange & Söhne Client Relations Center is secured by SSL encryption. Further information on the use of the data can be found in our Privacy Policy.

      How do I place an order online or by phone?

      A. Lange & Söhne boutiques and Client Relations Center teams will be happy to assist you in choosing your timepiece and taking your order over the phone or online.

      Are all timepieces visible online?

      Our website displays all models of our current collection, regardless of the availability. Some models may be sold out or take time to deliver, because only a few thousand timepieces per year are manufactured at A. Lange & Söhne. Please note that some models are exclusively sold in bricks-and-mortar A. Lange & Söhne boutiques. We invite you to contact A. Lange & Söhne boutiques or our Client Relations Center (Contact Page), if you are interested in a model that you cannot find on our website.

      How can I buy a watch strap?

      You can order watch straps at A. Lange & Söhne boutiques or our official dealers.

      How do I find out the price of a product if it is not displayed on the website?

      A. Lange & Söhne boutiques and Client Relations Center teams will be happy to assist you with your price enquiry. You can find all contact details and opening hours on our Contact Page.

      Can I change or cancel my order after I have placed it?

      To find out whether your order can be changed or cancelled, please contact our Client Relations Center:

      US: +1 800 4088 147

      More than 24 hours have passed and I still haven't received an order confirmation email. What should I do?

      You will receive a confirmation email from us within 24 hours after you placed your order with A. Lange & Söhne Client Relations Center team.

      Please check your spam folder and make sure that our email address Contact.US@lange-soehne.com is in the safe sender list. If you cannot locate a confirmation email, please reach us by email or phone.

      US: +1 800 4088 147

      Is it safe to buy from you online?

      Yes. All data and payment information that is transmitted via our e-boutique is secured using SSL encryption (https). We do not store your payment information, credit card numbers or PayPal account details.

      Further information can be found in our Conditions of Sale.


    • What shipping methods are available? What are the shipping costs?

      A. Lange & Söhne offers free shipping for all orders. Standard delivery: (5-7 business days); Express (1–2 business days); Saturday and Sunday are not considered normal working days for estimated delivery times. In the case of a requested pickup from one of A. Lange & Söhne boutiques, our Client Relations Center team will advise you when the piece is available. Further information can be found in our Conditions of Sale.

      Which countries do you ship to?

      Orders placed via the A. Lange & Söhne Client Relations Center in the United States of America can be delivered within the United States of America.


      Can I choose a delivery date and time?

      Please contact the A. Lange & Söhne Client Relations Center team to directly organize a possible delivery date.

      US: +1 800 4088 147

      Can I have my order delivered to a collection point or a PO BOX?

      Some addresses are excluded from our shipping, including military areas, certain restricted areas, pick-up stations and post office boxes.

      Can I pick up my order in one of your boutiques?

      We would be delighted to welcome you at A. Lange & Söhne boutiques. Boutique pickup service is offered at selected locations. Our boutique sales associate will be happy to show you how to set, care and maintain your A. Lange & Söhne timepiece. To find out more about boutique pick-up, please contact the A. Lange & Söhne Client Relations Center team.

      US: +1 800 4088 147

      What should I do if my order has not been delivered yet?

      Please check the address indicated for your delivery is correct. If you missed the delivery, we advise that you directly contact the responsible courier company. For further assistance, please contact the A. Lange & Söhne Client Relations Center team.

      US: +1 800 4088 147

      Do you offer same day delivery?

      Same-day delivery might be an option on certain orders. Please contact our Client Relations Center team for more information.

      US: +1 800 4088 147

      Can I have my order sent as a gift?

      Yes. A gift wrap option is available and you can add a gift message of your choice as well.

      Is my package insured and do I have to sign to receive my order?

      Yes. Your package is insured during shipment until it arrives at the specified delivery address. A signature upon receipt is required.


    • Tax information

      In the United States, the sales tax is applied to your order in accordance with the individual state and the local regulation if your shipping address is in a state where retail stores, company establishments or one of our partners are located.

      For this reason, an estimation of the tax charge might be added to your order total during the checkout process. Exact charges will be calculated automatically after your order is shipped, depending on the zip code of the shipping address. The final amount will in any case be equal to or less than the estimated sales tax and will be indicated in the invoice you receive with the shipping confirmation email.

      Will the parcel contain the invoice?

      Upon your request, paper invoices can be included with your shipped order.

      Why did you charge me twice even though I placed a single order?

      A. Lange & Söhne guarantees that your credit card will be charged only once for the amount of an order. It is possible that the amount may be shown twice on your statement: the first entry corresponds to the payment authorisation request that is made when you place the order; the second confirms the actual charge.

      Why is the amount I paid different from the amount I ordered?

      The amount paid is lower when, at the moment the order is dispatched, one or more of the articles is not available; the charged amount will correspond exclusively to the value of the articles that were effectively shipped.

      What methods of payment do you currently accept?

      For orders by phone via the Client Relations Center, we accept credit cards (Visa, MasterCard, American Express, China Union Pay) or bank transfer. For online purchases, we accept credit cards (Visa, MasterCard, American Express, China Union Pay) or bank transfer.

      Is it possible to pay for a single order using multiple cards?

      No. The total amount of an order must be paid using a single payment method.

      When will my payment be processed?

      Credit cards: Your credit card will be charged at the time of shipping your order. However, the amount can be blocked in your account in advance. If you choose to pick-up your order at one of A. Lange & Söhne boutiques, your card will be charged once your order has left our distribution center.

      Bank transfer: Your account will be charged as soon as you have made the transfer.

    • Can I return an individually configured or personalised product (product with personal engraving)?

      No. Personalised products cannot be exchanged or returned. However, if you are of the opinion that the products are defective, including in terms of satisfactory quality, suitability for the intended purpose or deviations from the description, you can contact our Client Relations Center within fourteen (14) days of delivery to obtain a full refund, repair or replacement of the product (if available).

      US: +1 800 4088 147

      Can I get my refund on a credit card that is different from the one I used to order?

      For security reasons, we cannot refund a credit card that is different from the one used for the purchase.

      Can I exchange or return a product that I received as a gift?

      If you are a Gift Recipient and have received A. Lange & Söhne timepiece as a gift and would like to exchange or return it, please contact the A. Lange & Söhne Client Relations Center team within the 14 days of receiving the delivery. Should a product be returned to the distribution center by the Customer or the Gift Recipient and a return complies with the return policy, a Customer is entitled to receive a refund. A Gift Recipient is not entitled to receive a refund. For further information, please refer to our Conditions of Sale.

      US: +1 800 4088 147

      How can I exchange a product?

      To start the exchange process for a product you purchased online or by phone via A. Lange & Söhne Client Relations Center, please contact us within the 14 days of delivery.

      A. Lange & Söhne Client Relations Center team will assist your exchange request and organize the return of the original item. Every returned product is subjected to a quality check on arrival at our distribution center. The exchange will be processed after the quality check has been successfully completed. Purchases can also be returned to one of A. Lange & Söhne boutiques within the conditions of our return policy. Please contact us for a list of locations.

      We do not accept the returns of timepieces that have been personalized or custom-made for you in any way. Further information can be found in our Conditions of Sale.

      Please reach us at A. Lange & Söhne Client Relations Center:

      US: +1 800 4088 147


      How can I return a product?

      To start the return process for a product you purchased online or by phone via A. Lange & Söhne Client Relations Center, please contact us within the 14 days of delivery.

      A. Lange & Söhne Client Relations Center team will assist your return request and organize the return of the original item. Every returned product is subjected to a quality check on arrival at our distribution center. The refund will be processed after the quality check has been successfully completed. Purchases can also be returned to one of A. Lange & Söhne boutiques within the conditions of our return policy. Please contact us for a list of locations.

      We do not accept the returns of timepieces that have been personalized or custom-made for you in any way. Further information can be found in our Conditions of Sale.

      Please reach us at A. Lange & Söhne Client Relations Center:

      US: +1 800 4088 147

      What is the address of your returns department?

      If you would like to return a product, please call our Client Relations Center. The address will be provided by our Customer Relations Center and will be mentioned on the return form provided.

      Before shipping your return, please contact the A. Lange & Söhne Customer Relations Center for the

      US: +1 800 4088 147

      to receive a return authorisation number. Further information can be found in our Conditions of Sale. To return your purchase to one of our available boutique locations, please contact the A. Lange & Söhne Client Relations Center as well.

      Do I pay the shipping costs for the return?

      No. Returns are free when you use the prepaid shipping label that comes with phone orders. If you have any further questions, please contact the A. Lange & Söhne Client Relations Center at:

      US: +1 800 4088 147

      How long do I have to return a product?

      Products can be returned within 14 days of them being delivered. For our return policy, please refer to our Conditions of Sale.

      How long does it take to process my refund?

      All refunds will be processed within 14 days from the day you post your return if they pass our quality check.

      I've lost my return label. How can I get a new one?

      If you have lost the prepaid return label, please contact us.

      US: +1 800 4088 147

      I want to return a gift. How does the refund work in this case?

      Should a product be returned to our distribution center by the Gift Recipient and a return complies with the return policy, a Customer (Gift Giver) is entitled to receive a refund. A Gift Recipient is not entitled to receive a refund. The amount will be refunded to the account from which the payment was made. For security reasons, we are not authorized to issue a refund to a different account.

      I have decided to keep my order but have already filled out the return form. What should I do?

      We are delighted you decided to keep your timepiece. In this case, you do not have to do anything and there is no need to contact us


    • Can I purchase a gift certificate?

      No. A. Lange & Söhne does not currently offer gift certificates.

      Can I have my product engraved or embossed once I have received it?

      Yes. We offer personalisation services at A. Lange & Söhne boutiques. Please note that you may be charged for this service. Please contact your nearest A. Lange & Söhne boutique for further information.

      Can I exchange the strap of a watch that I want to order?

      We invite you to exchange your watch straps at A. Lange & Söhne boutiques. For further information, please contact the A. Lange & Söhne Client Relations Center team.

      US: +1 800 4088 147

    • You can find all the details about customer service here.

    • Why should I have my watch serviced regularly?

      Your timepiece is a precision instrument that has been designed and manufactured with the greatest care. Since it consists of numerous components, oils and lubricants, extensive maintenance is necessary so that it will continue to function properly for years.

      We recommend you to have your watch overhauled every five to seven years

      Can I report fakes?

      To report possible counterfeit products, please contact the A. Lange & Söhne Client Relations Center team by email or phone.

      US: Contact.US@lange-soehne.com

      US: +1 800 4088 147

      How do you help protect the environment?

      Sustainability matters to us at A. Lange & Söhne, we use our resources carefully. To find out more about our social and environmental responsibility please visit the "Sustainability Page" on our website.

      What is the average life of a leather strap?

      Leather is a natural material and is subject to a natural ageing process. To prevent the leather strap from wearing out quickly, please protect it from moisture and contact with cosmetics. If you wear it everyday, we advise that you replace the leather strap every 18 months for hygiene reasons. We invite you to order your watch straps at A. Lange & Söhne boutiques or our official dealers.

    • 登録した個人情報は保護されていますか?

      A.ランゲ&ゾーネ クライアント・リレーションズ・センターを介してお客様から提供された全ての情報、およびお支払いに関するデータは、SSL暗号化によって保護されています。個人情報の取り扱いについての詳細は、当社のプライバシーポリシーをご確認ください。

      オンラインまたは電話で注文を行うにはどうすればよいですか?

      電話でのご注文は、A.ランゲ&ゾーネ クライアント・リレーションズ・センターにて承っております。 フリーダイヤル:0120-23-1845

      全ての商品をオンラインで見ることができますか?

      現行のコレクションモデルは全て、当社のウェブサイトにてご覧いただくことができます。コレクションブックをご希望される方はこちらからお申込みください。

      当社ウェブサイト、およびコレクションブックに掲載のないモデルにご興味をお持ちの方は、A.ランゲ&ゾーネ クライアント・リレーションズ・センターまでお問い合わせください。


      時計のストラップを購入するにはどうすればよいですか?

      ストラップおよびバックルはお電話でのご注文も可能です。電話でのご注文は、A.ランゲ&ゾーネ クライアント・リレーションズ・センターにて承っております。

      フリーダイヤル:0120-23-1845

      または、A.ランゲ&ゾーネブティックへお問い合わせください。


      商品価格がウェブサイトで表示されていない場合、どこで確認できますか?

      A.ランゲ&ゾーネ クライアント・リレーションズ・センター、またはA.ランゲ&ゾーネブティックまでお問い合わせください。


      オーダー後、注文を変更、またはキャンセルすることはできますか?

      お客様のご注文が変更またはキャンセル可能か、クライアント・リレーションズ・センターにて確認させていただきます。

      フリーダイヤル:0120-23-1845


      オーダー後、24時間経過してもオーダー確定メールが届きません。

      お客様のオーダーは、ご注文後24時間以内に確定いたします。 A.ランゲ&ゾーネ クライアント・リレーションズ・センターからのメールアドレス

      contact.japan@lange-soehne.com)が正しく受信できるよう、迷惑メールの設定確認をお願いします。万が一、ご注文後24時間経過してもオーダー確定メールが届かない場合は、お手数をおかけして大変申し訳ございませんが、A.ランゲ&ゾーネ クライアント・リレーションズ・センターへお問い合わせください。

      フリーダイヤル:0120-23-1845

      オンラインでの購入は安全ですか?

      A.ランゲ&ゾーネ E-ブティックを介してお客様から提供された全ての情報、およびお支払いに関するデータは、SSL暗号化によって保護されています。当社がお客様のお支払い情報、クレジットカード番号を保持することはございません。詳細は、当社の販売規約をご確認ください。

    • 消費税に関して

      A.ランゲ&ゾーネ クライアント・リレーションズ・センター を通じたお電話でのご注文、および、A.ランゲ&ゾーネブティックでのご購入に際しましては、国内消費税が加算されます。また、日本国外への商品の発送は承っておりません。

      商品発送に請求書は同梱されますか?

      通常、商品に同梱されるのは納品書のみになります。請求書は、商品出荷後にお客様へ自動送信されるメールにPDFファイル形式で添付されます。

      1件のオーダーに対して2回の請求が通知されました。

      A.ランゲ&ゾーネが1件のオーダーに対してご注文金額以上の代金を請求することはございません。金額は、明細書に2回表示されている場合、最初に表示されるのは、お客様のオーダーに対する支払い承認リクエストの金額、2番目の表示が実際のご請求金額になります。


      支払った金額が、実際のオーダー金額と異なります。

      A.ランゲ&ゾーネ クライアント・リレーションズ・センターまでお問い合わせください。

      フリーダイヤル:0120-23-1845

      E-mail : contact.japan@lange-soehne.com

      どのような支払い方法がありますか?

      A.ランゲ&ゾーネ クライアント・リレーションズ・センターにて承ったご注文については、クレジットカード(マスターカード、VISA、JCB、アメリカンエキスプレス、ダイナース)、および、銀行振込での支払いが可能です。


      1件のオーダーに対して、複数のカードを利用することはできますか?

      いいえ。

      1件のオーダーに対してのお支払いは、1つの支払い方法のみのご利用が可能です。


      引き落としのタイミングについて教えてください。

      クレジットカードをご利用される場合、ご注文の商品発送時に、お客様のクレジットカードに請求されます。ただし、複数オーダーをされた場合、その総額に対して与信枠は事前に確保されます。ブティックでのお受け取りを希望されるご注文の場合には、弊社倉庫から商品が発送された時点での引き落としになります。銀行振込の場合、お客様によるお振込が行われた時点で引き落としになります。

      オーダー後に支払い方法を変更することはできますか?

      オーダー後の支払い方法の変更はできません。

      税金や関税はかかりますか?

      日本国外への商品の発送は承っておりません。お客様にお支払いいただく税金は、消費税のみになります。 尚、価格のお問い合わせに対しましては、一部の特別商品を除いて、全て日本円の税込価格でのご案内になります。

    • どのような配送方法がありますか?送料はいくらかかりますか?

      A.ランゲ&ゾーネへの全てのオーダーにかかる送料は無料です。配送方法は、通常配送(3~6営業日以内に発送)・エクスプレス配送(2~3営業日以内に発送)をお選びいただけます。

      ※営業日は、土日祝日を除きます。

      A.ランゲ&ゾーネブティック銀座でのお受け取りを希望される場合は、ブティックにて商品のご用意が整い次第、A.ランゲ&ゾーネ クライアント・リレーションズ・センターよりご連絡いたします。詳細は、当社の販売規約をご確認ください。

      海外からのオーダー、またはオーダーの海外配送は出来ますか?

      A.ランゲ&ゾーネでは、海外からのご注文、および、海外への発送は承っておりません。


      納品日時の選択はできますか?

      A.ランゲ&ゾーネ クライアント・リレーションズ・センターへ直接ご依頼いただけます。出来る限りお客様のご希望に応じられるよう対応いたします。

      フリーダイヤル:0120-23-1845

      オーダーした商品の、ホテルや郵便局、私書箱での受取は可能ですか?

      ホテル、郵便局、私書箱等を配送先としたオーダーを承ることはできません。

      オーダーした商品のA.ランゲ&ゾーネブティックでの受取は可能ですか?

      A.ランゲ&ゾーネブティック銀座でのお受取りが可能です。アクセスはこちらです。

      オーダーした商品がまだ届きません。

      オーダー時にご指定いただいた住所を今一度ご確認いただき、間違いがない場合は、配送業者もしくはA.ランゲ&ゾーネ クライアント・リレーションズ・センターまでお問い合わせください。

      フリーダイヤル:0120-23-1845

      E-mail : contact.japan@lange-soehne.com

      オーダー商品の同日配送は可能ですか?

      同日配送も可能です。ただし、商品の在庫状況、オーダーの内容、および、オーダー確定のタイミングによってはご希望に添えない場合もございます。詳細はA.ランゲ&ゾーネ クライアント・リレーションズ・センターまでお問い合わせください。

      フリーダイヤル:0120-23-1845

      E-mail : contact.japan@lange-soehne.com

      オーダーのギフト対応は可能ですか?

      ご要望に応じて、ギフトメッセージを同梱することが可能です。

      オーダーした商品には保険がかけられていますか?

      オーダーいただいた商品には、ご指定の配送先住所に到着するまでの配送にたいして保険がかけられています。


      商品受領の際、署名・捺印は必要ですか?

      受領時には伝票に署名、または捺印をしていただく必要があります。

    • エングレービング等、パーソナライズされた商品の返品は可能ですか?

      パーソナライズされた商品の返品・交換はできません。ただし、商品に不具合が見られる場合もしくは、その品質や商品のスペックが、お客様のご期待に沿うものでなかった場合には、商品のお受取りから7日以内にA.ランゲ&ゾーネ クライアント・リレーションズ・センターまでご連絡ください。詳細を確認させていただいた後、全額返金(既定の条件が満たされていることが確認できた場合)、お修理、または交換対応(在庫があれば)いたします。

      フリーダイヤル:0120-23-1845

      E-mail : contact.japan@lange-soehne.com

      購入時とは異なるクレジットカードへの払い戻しはできますか?

      セキュリティー上の理由により、ご購入時に使用されたクレジットカードとは異なるクレジットカードへの払い戻しはできません。

      ギフトとして受け取った商品を交換、または返品することはできますか?

      ギフトとして受け取られた商品の交換または返品をご希望される場合は、A.ランゲ&ゾーネ クライアント・リレーションズ・センターまでご連絡ください。

      フリーダイヤル:0120-23-1845

      E-mail : contact.japan@lange-soehne.com

      返金は、ご購入者様に対してのみ行われます。

      ギフト返品オプションをご確認ください。

      また、詳細は、当社の販売規約をご確認ください。

      商品の交換方法を教えてください。

      A.ランゲ&ゾーネは、クライアント・リレーションズ・センターへの電話を通じてご購入された商品に対して、商品がお手元に届いてから7日以内に交換希望のご連絡をいただき、返品された商品が既定の条件を満たしていることが確認できた場合のみ、交換を承ります。

      フリーダイヤル:0120-23-1845

      E-mail : contact.japan@lange-soehne.com


      A.ランゲ&ゾーネ クライアント・リレーションズ・センターに交換希望のご連絡をいただいた後、既定の手順に従って交換、およびご購入された商品の返品手続きをいたします。全ての商品は、弊社倉庫に到着後品質検査へと回され、その結果商品が弊社の返品交換規定の条件を満たしていること、および在庫が確保でき次第、ご希望される新しい商品を発送いたします。詳細は、当社の販売規約をご確認ください。

      商品の返品方法を教えてください。

      A.ランゲ&ゾーネは、クライアント・リレーションズ・センターへの電話を通じてご購入された商品に対して、商品がお手元に届いてから7日以内に返品希望のご連絡をいただき、商品が規定の条件を満たしていると確認された場合のみ、返品を承ります。

      フリーダイヤル:0120-23-1845

      E-mail : contact.japan@lange-soehne.com

      A.ランゲ&ゾーネ クライアント・リレーションズ・センターに返品希望のご連絡をいただいた後、既定の手順に従って商品の返品手続きをいたします。全ての商品は、弊社倉庫に到着後品質検査へと回され、その結果弊社の返品の条件を満たしていると確認され次第、返品の手続きに入ります。詳細は、当社の販売規約をご確認ください。


      購入した商品を返品する場合の配送先を教えてください。

      ご購入された商品の返品をご希望される場合は、商品がお手元に届いてから7日以内に

      A.ランゲ&ゾーネ クライアント・リレーションズ・センターまで返品希望の旨ご連絡ください。

      フリーダイヤル:0120-23-1845

      E-mail : contact.japan@lange-soehne.com

      商品の配送先は、A.ランゲ&ゾーネ クライアント・リレーションズ・センターでご案内する返品担当部門の住所にございます、A.ランゲ&ゾーネe-ブティック配送センターになります。

      尚、商品発送の際、交換・返品フォームと併せて元払いの配送伝票(送り状)を同梱させていただいておりますので、そちらをそのままご利用ください。返品には返品承認番号(RAN)の発行が必要になります。必ず事前に、A.ランゲ&ゾーネ クライアント・リレーションズ・センターに電話、もしくはメールにて返品、または交換ご希望の旨をお伝えください。詳細は、当社の販売規約をご確認ください。

      購入した商品を返品する場合、送料はかかりますか?

      商品の不具合による以外の理由で返品をご希望される場合、送料はお客さまのご負担となります。詳細は、A.ランゲ&ゾーネ クライアント・リレーションズ・センターまでご連絡ください。

      フリーダイヤル:0120-23-1845

      E-mail : contact.japan@lange-soehne.com

      購入した商品を返品する場合、期限はありますか?

      ご購入された商品ご満足いただけない場合、商品を受領された日より7日以内に、A.ランゲ&ゾーネ クライアント・リレーションズ・センター に電話、もしくはメールにて返品または交換ご希望の旨を伝え、返品承認番号(RAN)を取得してください。物理的な返品につきましては、お客様が商品を物理的に所有した日から14日以内にご購入された商品が弊社に届くようにご対応ください。詳細は、当社の販売規約をご確認ください。

      返金までにはどのくらい時間がかかりますか?

      返金は、返品された商品の品質検査で、規定の返品条件を満たしていることが確認された場合、返品のご連絡をいただいた日より約2週間で対応させていただきます。

      返品ラベルを紛失してしまいました。

      新しいものをもらうことはできますか?

      A.ランゲ&ゾーネ クライアント・リレーションズ・センターまでご連絡ください。

      フリーダイヤル:0120-23-1845

      E-mail : contact.japan@lange-soehne.com


      ギフトで送られた商品の返品は可能ですか?

      ご購入がクレジットカードで決済されている場合、支払いが行われた口座に返金されます。セキュリティー上の理由により、ご購入されたお客様以外の別のアカウントに払い戻しを行うことはできません。

      返品フォームに記載後に返品をキャンセルする方法を教えてください。

      特に何もする必要はございません。A.ランゲ&ゾーネ クライアント・リレーションズ・センターへの連絡も不要です。

    • ギフトカードは購入できますか?

      いいえ。

      現時点では、A.ランゲ&ゾーネではギフトカードの取り扱いはございません。

      既に購入済の商品に、エングレーブをすることは可能ですか?

      ご購入後のエングレービングは有料にて承ることが可能です。詳細はA.ランゲ&ゾーネ クライアント・リレーションズ・センター、もしくはA.ランゲ&ゾーネブティックにお問い合わせください。

      オーダーしたい商品のストラップを交換することは可能ですか?

      A.ランゲ&ゾーネ クライアント・リレーションズ・センターを通じたお電話でのご注文でも、ストラップ交換をお受けすることは可能です。また、A.ランゲ&ゾーネブティックにてご購入の場合は、商品のご購入と同時に店頭にてご希望のストラップに無償交換し、販売させていただくことも可能です。

    • カスタマーサービスに関する詳細は、こちらでご確認ください。

    • 所有している時計の定期的なメンテナンスは必要ですか?

      A.ランゲ&ゾーネの時計の全ての部品は入念に表面処理したうえで、スラッジの発生しない合成油やグリースを使って潤滑していますが、機械式時計である以上、一定の摩耗は避けられません。そのために定期的なメンテナンスは必要不可欠です。5年~7年に1度はオーバーホールのご依頼をいただくことをお勧めします。

      偽装品を報告することはできますか?

      偽造品と疑われる商品については、A.ランゲ&ゾーネ クライアント・リレーションズ・センターまでご連絡ください。

      フリーダイヤル:0120-23-1845

      E-mail : contact.japan@lange-soehne.com

      環境保護にたいする、A.ランゲ&ゾーネの取り組みを教えてください。

      A.ランゲ&ゾーネでは、資源を大切に使い、環境保護を目的とした活動に持続的に取り組んでいます。A.ランゲ&ゾーネの環境保護については、当社ウェブサイトの会社概要の中に記載されている“持続可能性”の項目にてご確認ください。

      レザーストラップの平均寿命はどのくらいですか?

      革は天然素材のため、着用の頻度が多ければ多いほど劣化も早まりますが、湿度の高い場所での着用や化粧品との接触を極力減らすことで、摩耗のスピードを多少遅らせることも可能です。衛生上の観点から、毎日着用される場合は、1年~1年半ごとの定期的な交換をお勧めします。