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A. Lange & Söhne & Client Relations Center Hong Kong

Conditions of Sales

Last updated: June 2021

 

 

 

About A. Lange & Söhne and these Conditions of Sale

 

These Conditions of Sale apply to any sales of A. Lange & Söhne products or services that you may order from our Selling Entity (as defined below), using the website www.alange-soehne.com (if applicable)and any associated mobile or digital applications that refer to these Conditions of Sale (together, the “Platforms”) or by telephone via our client relations center (the “Client Relations Center”). The selling entity, that will sell the products to you, will depend on the delivery address to which you will ship the products:

For purchases with delivery to addresses in Hong Kong, the applicable selling entity is Richemont Asia Pacific Limited with registered offices at 6/F Jardine House, 1 Connaught Place, Central, Hong Kong,


(each of the above a Selling Entity and each “A. Lange & Söhne” and "we", "us" and "our"). 


The Selling Entity is an affiliate of Lange Uhren GmbH, which owns and edits the Platforms pursuant to the Terms of Use, is responsible for our information collection practices pursuant to the terms of the Privacy Policy. By placing an order, you agree to be bound by the Terms of Use and Privacy Policy, the terms of which are incorporated into these Conditions of Sale.


Please read these Conditions of Sale carefully. These Conditions of Sale are applicable to any order placed through the Platforms or Client Relations Center (together the “Sales Channels”). Please note that before placing an order for products or services, you will be asked to agree to these Conditions of Sale. If you do not agree to these Conditions of Sale, then you will not be able to order any products or services through the Sales Channels. Sales concluded through physical points of sale (such as our retail boutiques) or third parties (such as authorized retailers) are not subject to these Conditions of Sale. 
 

 

Updates to these Conditions of Sale

 

We may make changes from time to time to these Conditions of Sale so please check back regularly to keep informed of updates. The latest version of these Conditions of Sale will always be available on the Platforms. Any new version of these Conditions of Sale shall take effect immediately upon the date of posting and will govern any orders of products or services made as from that date. Any changes to the Conditions of Sale made after you have placed an order will not affect that order and your relationship with us, except as may be required by applicable law.

 

 

Purchasing eligibility

 

Only individuals (and not legal entities) who (a) have reached the age of legal majority required to enter into contracts (eighteen in most countries); (b) have legal capacity to enter into contracts; and (c) use a shipping address in the location or locations that we ship to as specified by the Sales Channels, may order products through the Sales Channels. If you are under the age of legal majority or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and they will be asked to agree to these Conditions of Sale.


By placing an order through the Sales Channels, you represent and warrant that you are a bona fide end-user customer purchasing for your own or another’s personal use and will not deliver, sell or otherwise distribute our products or purchase our products or services for commercial purposes.

 

 

Product availability & quantity

 

All orders placed through the Sales Channels are subject to availability and acceptance of such orders by us. Products shown on the Platforms, which cannot be added to the shopping bag, are not available for sale via the Platforms. The Client Relations Center can provide more information as regards these products. For information about the order process, please refer to our Order process section below.


Quantity limits may apply in relation to orders for certain products. We reserve the right to refuse at any moment in time, without prior notice, orders exceeding a certain number of authorized products. 

 

 

Account registration & guest checkout

 

To place an order, you may either register and create an online account, or place an order as a guest without creating an online account by selecting the "Guest Checkout" option. Where you place an order as a guest, we may still create an account on our internal systems to record your purchase(s).

 

 

Personalized services 

 

Personalization services (for example engraving or embossing) or other services may be available on a selection of products. If you wish to have your product personalized, please provide the details in the Sales Channels as requested. 


We reserve the right to withhold or refuse acceptance of any order for personalized products, or with a message card, that contains language that is objectionable, unlawful or contrary to our policies. You are responsible for ensuring that any wording you provide for personalizing products is correct.


In addition, orders for personalized products cannot be cancelled and such products that have been personalized in any way or otherwise made to your bespoke specifications cannot be returned to us for exchange or refund as described in these Conditions of Sale. This does not affect your consumer rights (please see the Manufacturer’s guarantee and your legal consumer rights section for further information).

 

 

Order Process

 

The order process of the Platforms will include the following: 

 

  • Add to Shopping Bag: Once you have chosen a product, you may place this product in your shopping bag. You may then decide to continue shopping for other products and add them to your shopping bag (subject to availability and quantity limits). Placing an item in your shopping bag does not guarantee availability for purchase, which is not confirmed until you receive a written Confirmation of Order & Shipment.
  • Guest/My Account Checkout: When you are ready, you then proceed to “Checkout”, either as a guest or through your registered account. You may also remove one or several products you have selected from the shopping bag as part of the checkout process.  
  • Delivery, Review and Payment: As part of the checkout process, you add and review your order details and personal information (including e-mail, shipping address, billing address and payment information). You should carefully check and confirm all details on the order summary page before placing your order.  
  • Placing of Order: You then check the relevant box and place your order. 

In the case of an order being placed through the Client Relations Center, the A. Lange & Söhne ambassador will walk you through the steps above and verbally ask you to confirm the details of your order.


We reserve the right, in our sole discretion, to refuse, cancel and terminate orders at any time on reasonable grounds. For example, we may refuse, terminate or cancel your order if there is an ongoing dispute concerning payment of a prior order or if we suspect, in our sole discretion, that you have engaged in (i) fraudulent activities; or (ii) have otherwise violated these Conditions of Sale.  
 

 

Prices, taxes and shipping costs

 

All prices shown on the product pages of the Platforms or quoted by the Client Relations Center include sales taxes but exclude shipping costs and other taxes unless otherwise stated. 


The applicable currency will be updated based on the shipping destination after you provide us with the delivery address and will be shown in your shopping bag before you place your order. You should check updated prices and currency carefully. 


Sales, use or other taxes will vary based on the location to which products are being shipped. 


Shipping costs, if any, are described in the Shipping Policy below or on the Sales Channels. Shipping costs are not stated on the product pages but will be added to the product price after you have chosen your delivery options. These costs will be summarised before you are asked to confirm and place your order and will also be reflected in our email correspondence with you once you have chosen your delivery options.


We reserve the right to modify prices and delivery costs at any time without prior notice. 


We take reasonable care that the prices of products and delivery costs are correct at the time when the relevant information was entered into the system or communicated to you via the Client Relations Center. However, it is always possible that, despite our reasonable efforts, some of the products offered through our Sales Channels or delivery costs may be incorrectly priced. If any of the products you place an order for or any delivery costs are incorrectly priced, we will contact you as soon as possible to inform you of this error. If we are unable to contact you using the contact details you have provided during the order process, we will cancel the order and notify you in writing. If we mistakenly accept and process your order where a pricing or delivery cost error occurs, we may cancel supply of the product and refund you any sums you have paid. 


Please note that changes to applicable law between the date your order is placed and the date you are sent a written Confirmation of Order & Shipment may result in changes to the taxes associated with your order. If the resulting change is an increase in the taxes that you are charged, we will contact you and ask that you reconfirm your order. 

 

 

Payment

 

We accept the methods of payment identified as part of the order process via the Sales Channels. Depending upon the means of payment, we may require additional information, including specific forms of identification.


When ordering on the Platforms, you will need to enter your payment details on the appropriate form. In the case of an order placed by telephone, you will need to communicate to the Client Relations Center your complete payment details. All payment card holders are subject to validation check and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, you will need to contact your card issuer directly to solve this problem. 


Other payment methods may also be subject to validation checks and authorization by the payment system providers as well. You expressly authorize us to perform security checks, where we deem necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your payment card details, to authenticate your identity, to validate your payment card, to obtain an initial payment card authorization and to authorize individual purchase transactions. 


The full amount of your purchase will typically be blocked on your payment card until your order is shipped, at which point you will be sent a Confirmation of Order & Shipment and your payment card will be charged the applicable purchase price. 


We may accept bank wire transfer for orders at our sole discretion. We do not charge a fee for bank wire transfers for orders made through the Sales Channels or Client Relations Center, however, some financial institutions may charge a fee for using a bank wire transfer. We require that all bank wire transfer orders placed by telephone be confirmed through an order approval process. We may acknowledge a bank wire transfer order, but the order will not be processed until the payment has been received and confirmed by us by e-mail. If your wire transfer payment is not credited into our bank account within seven (7) days after you have placed your order, your order will be cancelled.


We may offer you the ability to prepay for your products, either as a full prepayment or a partial prepayment. Where we offer PayPal/PayPal Express/Alipay/WePay as a payment method, the full amount of your purchase will be taken immediately following the placement of your order. Where we offer partial prepayment as an advance payment method, the partial prepayment will be taken immediately following the placement of your order. Prepayments (in whole or in part) are non-refundable. However, prepayments shall not impact any of your legal rights under these Conditions of Sale (including, for example, any right of withdrawal and/or refund). If we cannot meet our shipping and/or delivery obligations set out below, we will notify you via e-mail and we will refund the pre-payment without undue delay. 

 

 

Acknowledgement of Order

 

Once you have made your choice and your order has been placed through the Sales Channels, you will receive a written Acknowledgement of Order (by e-mail or otherwise confirming the details of your order together with an order reference number). Please make sure that you save this order reference number for any future enquiries regarding your order. This Acknowledgement of Order is not an acceptance of your order. To confirm the order, we will conduct its usual credit, anti-fraud, security and related legal checks and, if acceptable, will then process your order. Upon receipt of the Acknowledgement of Order, it is your responsibility to review it and confirm that it accurately reflects your intended order.  If you have any questions or concerns or if the Acknowledgement of Order does not reflect your intentions, you should contact the Client Relations Center promptly.  


These Conditions of Sale will be provided to you when we acknowledge your order.

 

 

Shipping Policy

 

We only accept orders for delivery to the location or locations that are identified during the Order Process. Please note that we do not ship to certain addresses, such as military, certain restricted areas, pick-up points, or PO boxes. For further information, refer to our FAQs section or please contact the Client Relations Center.


Boutique pick-up may be offered, free of charge, to certain locations. Please refer to our FAQs section or call the Client Relations Center for more information. We will inform you by e-mail or by telephone when the product is ready for pick-up at the boutique. 


If you order several products, we may ship the order only once all products are available. In case there will be partial shipments of multiple items, this will be communicated to you.

 

 

Confirmation of Order & Shipment

 

Upon shipment of your order, we will send you a Confirmation of Order & Shipment in writing (by e-mail or otherwise). This Confirmation of Order & Shipment constitutes our acceptance of your order and indicates the existence of a binding sales contract.

 

 

Delivery

 

We will use reasonable efforts to ensure delivery by the carrier within the estimated delivery lead time from the date of our written Confirmation of Order & Shipment and in any event within thirty (30) days after that date, except if your purchase relates to a product or service that we have explained to you will take additional time to deliver, for example in the case of products or services that we personalize or produce to your specifications. 


When ordering through the Sales Channels, you may be able to choose a specific delivery date as available on the Sales Channels. Any such specific delivery date remains subject to our confirmation. 


If delivery of products is delayed by an event outside our control, we will inform you as soon as possible and will use reasonable efforts to minimise the effect of the delay. If we do not deliver within thirty (30) days from the date of the written Confirmation of Order & Shipment or any other time limit as indicated by us, you may contact the Client Relations Center to cancel the relevant order and get a refund of any sums you pre-paid us for any products which you have not received.  


In any event, your sole remedy for any failure by us to deliver the order to you shall be your right to cancel the relevant order and receive a refund of sums you pre-paid us for any products which you have not received. 


When estimating your delivery time, please allow time for credit approval, address verification, security checks and order processing. Please note that delivery is always subject to receiving your full payment. 


We will require a handwritten or electronic signature by you, or a person at the nominated delivery address (unless arranged by you otherwise), to confirm the delivery of each product, at which point risk and responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example, as a gift), then you understand and accept that evidence of a signature by such recipient (or a person at the delivery address) is evidence of delivery and fulfilment of the sales contract by A. Lange & Söhne and transfer of responsibility to the recipient in the same way as if the product had been delivered to you. 


For all deliveries containing watches, ID check for verification process is always required at the time of delivery. Only the person who is the intended recipient of the order as stated on the label of the parcel will be handed over the parcel after an ID check has been performed. We reserve the right to deliver other products such as watch accessories and other categories of products only to the person who is the intended recipient of the order as stated on the label of the parcel and to request ID check for verification purposes at the time of delivery for certain categories of products. Please refer to our FAQs section or call our Client Relations Center for more information.

 

 

Invoices

 

When ordering products via the Sales Channels, you will receive an invoice that will be sent to you in writing (to your e-mail address as a PDF attachment or otherwise). 

 

 

Returns and Exchanges

 

(a)    Return Process

Products that have been purchased through the Sales Channels may only be returned to our A. Lange & Söhne e-boutique distribution center at the address of our Returns Department, as provided in our FAQs section through our Client Relations Center, or if available to selected A. Lange & Söhne retail boutiques, in accordance with these Conditions of Sale. 


Products that have not been purchased through the Sales Channels may NOT be returned to our e-boutique distribution center. 


To return a product to our e-boutique distribution center, you must follow the steps mentioned below:  
(i)    Call the Client Relations Center. 
(ii)    You can either choose (a) to use our pick-up service and agree on a pick-up date with our logistics partner, or (b) a parcel drop-off at any of our logistics partner’s network locations within the eligible return period. You may be asked at this stage to provide information about the product for us to make a first assessment of the condition of this product;
(iii)    The Client Relations Center will send you a return form by e-mail or ask you to complete the return form that was enclosed with your product delivery;
(iv)    Please fill out the required information on the return form and sign it;
(v)    You must include in the delivery package, the completed return form along with the product, all its accessories, any free items you received as part of your order, the Service Guide, the Warranty Card and all other documents, in their original box; also the security tag on the watch buckle/clasp and the multi-part case protection foil need to be on the watch without having been removed from the watch at any point in time.
(vi)    Please seal the delivery package and affix the pre-paid airway bill received with your purchase; and
(vii)    On the agreed date, our logistics partner will pick-up the sealed delivery package, or you opt for the drop-off service at any of our logistics partner’s network locations, you will be given a receipt with a return tracking number that should be kept until we send you an order refund confirmation by e-mail. 


You must keep a proof of return shipment, and we accept no liability in the event that such proof cannot be produced. Only merchandise received by our A. Lange & Söhne e-boutique distribution center will be eligible for a refund or exchange. If you decide to use a different logistics partner than the one provided by us, the risk of loss or damage to the product during transit shall remain with you until the product is in our possession.

 

If available, you may be able to return the product to a A. Lange & Söhne retail boutique in the location where your product was delivered. Please refer to our FAQs or call the Client Relations Center for further details. You may be asked to provide information about the products for us to make a first assessment of the condition of these products.


(b)    Condition of Returned Products

We will verify that the returned product satisfies the conditions of the Returns and Exchanges Policy and, if so, then proceed with the applicable refund or exchange.


Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original A. Lange & Söhne box and delivery package, including all accessories and documents. For example, timepiece bracelets that have been adjusted at your request must be returned with the exact same number of links as in the original delivery package. We reserve our right not to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly. 


If you have received free items as part of your order, they must be returned with the products. 


All returns will be subject to strict Quality Control (“QC”) by us to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, we will refuse the return, and the products will be returned to you. If the returned product satisfies QC, we will proceed with the applicable refund or exchange.  


Failure to comply with these Conditions of Sale will entitle us to refuse the returned product and send it back to you, at your own cost.


(c)    Products you can return or exchange

If you receive a product that is covered by the applicable A. Lange & Söhne Guarantee and seems to have defects originally caused by A. Lange & Söhne (originally defective), please return it to A. Lange & Söhne in accordance with the return process above.


(d)    Products you cannot return or exchange

To the extent permitted by law, orders for products that do not have any defects caused by A. Lange & Söhne (originally defective) cannot be returned.

 

(e)    Refunds

You may return a product purchased through the Sales Channels for refund, provided that the return complies with these Conditions of Sale, in particular with (a) Right to Cancel and (b) Return Process above. 


Only the buyer will be entitled to receive a refund of the purchase price. In no event will a person who has received the product as a gift (i.e. a “Gift Recipient”) be entitled to receive a refund. If you are a Gift Recipient and wish to return a product, please contact the Client Relations Center to discuss your options.


If the return complies with these Conditions of Sale, we will as a general rule refund the purchase price to the buyer using the same means of payment as used by the buyer for the initial transaction within fourteen (14) days from the date of receipt of the notice of withdrawal. However, we may withhold the refund until we have either received the product back or the buyer has supplied evidence of having sent the product back through our designated logistics partner, whichever is the earliest. Initial shipping charges will be refunded, except where you had originally opted for a non-standard delivery, in which case the supplemental costs will be non-refundable.


If you are returning a product purchased via the Sales Channels to a participating A. Lange & Söhne retail boutique (please contact the Client Relations Center or refer to our FAQs to find out about our participating A. Lange & Söhne retail boutiques), the retail boutique will explain the process to you to arrange for a refund or exchange..

 

(f)     Exchanges

You may return a product purchased through the Sales Channels for exchange with another A. Lange & Söhne product, provided that the return complies with these Conditions of Sale, in particular with (a) Right to Cancel and (b) Return Process above.  


In any event, the sale of the returned product will be cancelled and a new order for the product ordered must be placed. 


Should a product be returned to the A. Lange & Söhne e-boutique distribution center for exchange with a less expensive product, only the buyer of the returned product will be entitled to receive a refund of the price difference. 


Should a product be returned for exchange to a participating A. Lange & Söhne retail boutique for exchange (please refer to our FAQs or contact the Client Relations Center to find out about our participating A. Lange & Söhne retail boutiques) with a less expensive product, the individual making the return will only be entitled to receive a merchandise credit of the price difference. Boutique merchandise credits can only be applied to products purchased in a participating A. Lange & Söhne retail boutique and cannot be applied to products purchased through the Sales Channels. Please refer to our FAQs or contact the Client Relations Center for further details.


If a product is returned for exchange with a more expensive product, you will have to pay the price difference. 

 

 

Manufacturer’s guarantee and your legal consumer rights


We are committed to ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic. 


Selected products are covered by the applicable A. Lange & Söhne Guarantee. If you wish to repair a product covered by the applicable A. Lange & Söhne Guarantee, please refer to the applicable A. Lange & Söhne Guarantee, and call our Client Relations Center for more information. 


In your capacity as consumer, you may have legal rights under the applicable law of governing the sale of consumer goods; those legal rights are not affected by these Conditions of Sale or the applicable A. Lange & Söhne Guarantee.

 

 

Complimentary Services 

 

The following complimentary services will be proposed, free of charge, by the Sales Channels:

 

(a) Gift Wrap and Packaging 

Upon availability, orders can be be shipped with the A. Lange & Söhne box gift wrapped in A. Lange & Söhne special packaging, together with a A. Lange & Söhne shopping bag (where applicable). 

 

(b) Strap Exchange / Adjustment

Engraving and embossing may be available on specific products, and offered only through sales transactions completed through the Client Relations Center.


We reserve the right to charge certain services of engraving / embossing in case they are complex.


If you wish to have your A. Lange & Söhne product engraved or embossed, please provide the details to the Client Relations Center. 


Orders for personalized A. Lange & Söhne products cannot be cancelled and personalized A. Lange & Söhne products cannot be returned to A. Lange & Söhne for exchange or refund.

 

(c)  Strap Exchange / Adjustment

An A. Lange & Söhne watch strap is delivered in a standard size. The strap size can be delivered smaller or larger, upon request, by calling the Client Relations Center. A. Lange & Söhne watch strap adjustment is also available on certain watch models. If you request a watch bracelet adjustment, the removed links will be included in the delivery package and sent to you together with the watch and the adjusted bracelet.
 

(d) Gift Note

You may personalize your order by adding a personalized note that will be printed by A. Lange & Söhne on a gift card to be included in your order package. A. Lange & Söhne reserves the right to reject gift card notes it deems offensive or inappropriate to be sent on A. Lange & Söhne-logo stationery.

 

 

Repairs

 

For any repair inquiries relating to a product ordered through the Sales Channels, refer to our FAQs or contact our Client Relations Center.

 

 

Product descriptions

 

We try to ensure that the information, including product descriptions, dimensions, and colours, provided on the Platforms, in advertisements or catalogues or as provided by the Client Relations Center is accurate and complete. However, to the extent permitted by law, we make no guarantees, whether express or implied, in relation to the accuracy, reliability and completeness of such information. In particular, any description and information concerning the weight of precious materials and the number of stones and carats are provided as an indication only and may vary slightly.

 

 

Limitation of liability 

 

To the fullest extent permitted by applicable law, we disclaim and exclude all other terms, conditions and warranties in relation to the products and Sales Channels whether express or implied by statute or otherwise or arising from any previous course of dealing or usage or trade practice.


Nothing in these Conditions of Sale limits or excludes our liability for any liability which cannot be limited or excluded by applicable law. Subject to the preceding sentence, our aggregate liability to you under these Conditions of Sale for any order whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages shall in no event exceed the one hundred percent (100%) of the price of the product(s) in your order.


Please note that in some jurisdictions consumer protection laws may not allow certain exclusions or limitation of warranties or liabilities, and consequently some of the above exclusions and limitations may not apply.

 

 

General provisions

 

If any provision, or part of a provision, of these Conditions of Sale is found to be illegal, invalid or unenforceable, that provision or part-provision shall be deemed not to form part of these Conditions of Sale, and the legality, validity or enforceability of the remainder of the provisions of these Conditions of Sale shall not be affected, unless otherwise required by operation of applicable law.


These Conditions of Sale (and associated terms incorporated by reference) constitute the entire agreement between you and us in relation to the order of products or services, and replace and extinguish all prior agreements, draft agreements, arrangements, undertakings, or collateral contracts of any nature made by the parties, whether oral or written, in relation to such subject matter.


We are not responsible for any failure or delay in performing or complying with our obligations under these Conditions of Sale which arises from any cause beyond our reasonable control.


The waiver by us of a breach of any provision of these Conditions of Sale will not operate to be interpreted as a waiver of any other or subsequent breach. 


This contract is between us and you. No other person shall have any rights to enforce any of its terms. However, if you purchase a product as a gift, the recipient of your gift will have the benefit of the applicable A. Lange & Söhne Guarantee.

 

 

Applicable law and jurisdiction

 

These Conditions of Sale shall be governed by and construed in accordance with the laws of the location in which the applicable Selling Entity has its registered office, without reference to conflict of laws provisions (“applicable laws”). Any dispute, controversy or claim arising out of or in relation to the Conditions of Sale, including the validity, invalidity, breach or termination of the Conditions of Sale, shall be adjudicated or arbitrated in accordance with the Conditions of Sale. Where the applicable laws are different to the mandatory consumer laws in your own location, we will afford you with similar protection.


You may bring proceedings against us either in the courts of the location in which the applicable Selling Entity has its registered office or in the location where you are domiciled. We may also bring proceedings against you in the courts of the location where you are domiciled.


Without any restriction to bring proceedings before a court, you and A. Lange & Söhne will first make reasonable efforts for a period of thirty (30) days to resolve amicably any dispute or failure to agree that may arise out of or relate to the product, the Conditions of Sale or any breach thereof.
 

 

Contact us

 

If you have any questions or comments about these Conditions of Sale, or matters generally, please contact us at the address provided below. 


A. LANGE & SÖHNE 

Client Relations Center
HK Heritage 1881

2A Canton Road, Kowloon

Hong Kong

Hong Kong SAR, China

 

Phone Number

+852 2642 3008

 

https://contact.alange-soehne.com/en/contact

 

 

 

A. Lange & Söhne U.S. E-boutique & Client Relations Center

Conditions Of Sale 

Last Updated: November 2020

 


About A. Lange & Söhne and These Conditions of Sale

 

These Conditions of Sale apply to any sales of A. Lange & Söhne products or services that you may order from A. Lange & Söhne, a division of Richemont North America, Inc., using the website https://www.alange-soehne.com/ and any associated mobile or digital applications that refer to these Conditions of Sale (together, the “Platforms”) or by e-mail or telephone via a boutique or our client relations center (the “Client Relations Center”). 

 

A. Lange & Söhne, a division of Richemont North America, Inc., has its registered offices at 645 Fifth Avenue, New York, New York 10022 (A. Lange & Söhne and "we", "us" and "our"). 

 

A. Lange & Söhne, a division of Richemont North America, Inc., is an affiliate of Lange Uhren GmbH, which owns and edits the Platforms pursuant to the Terms of Use and which is responsible for our information collection practices pursuant to the terms of the Privacy Policy.  By placing an order, you agree to be bound by the Terms of Use and Privacy Policy, the terms of which are incorporated into these Conditions of Sale.

 

Please read these Conditions of Sale carefully. These Conditions of Sale are applicable to any order placed through the Platforms or Client Relations Center (together the “Sales Channels”), and include an agreement to arbitrate any disputes on an individual basis. Please note that before placing an order for products or services, you will be asked to agree to these Conditions of Sale. If you do not agree to these Conditions of Sale, then you will not be able to order any products or services through the Sales Channels. Sales concluded in person through physical points of sale (such as our retail boutiques) or third parties (such as authorized retailers) are not subject to these Conditions of Sale. 
 


Updates to These Conditions of Sale

 

We may make changes from time to time to these Conditions of Sale so please check back regularly to keep informed of updates. The latest version of these Conditions of Sale will always be available on the Platforms. Any new version of these Conditions of Sale shall take effect immediately upon the date of posting and will govern any orders of products or services made as from that date. Any changes to the Conditions of Sale made after you have placed an order will not affect that order and your relationship with us, except as may be required by applicable law.

 

 

Purchasing Eligibility

 

Only individuals (and not legal entities) who (a) have reached the age of legal majority required to enter into contracts (eighteen in most states); (b) have legal capacity to enter into contracts; and (c) have a shipping address in the continental United States of America, Alaska, Hawaii or the District of Columbia, may order products through the Sales Channels. If you are under the age of legal majority or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and they will be asked to agree to these Conditions of Sale.

 

By placing an order through the Sales Channels, you represent and warrant that you are a bona fide end-user customer purchasing for your own or another’s personal use and will not deliver, sell or otherwise distribute our products or purchase our products or services for commercial purposes.

 

 

Product Availability & Quantity

 

All orders placed through the Sales Channels are subject to availability and acceptance of such orders by us. Products shown on the Platforms that cannot be added to the shopping bag are not available for sale via the Platforms. The Client Relations Center can provide more information as regards to these products. For information about the order process, please refer to our Order Process section below.

 

Quantity limits may apply in relation to orders for certain products. We reserve the right to refuse at any moment in time, without prior notice, orders exceeding a certain number of authorized products. 

 

 

Account Registration & Guest Checkout

 

To place an order through the Platforms, you may either register and create an online account, or place an order as a guest without creating an online account by selecting the "Guest Checkout" option. Where you place an order as a guest, we may still create an account on our internal systems to record your purchase(s).

 

 

Personalized Services 

 

Personalization services (for example engraving or embossing) or other services may be available on a selection of products. If you wish to have your product personalized and if available and indicated, please provide the details in the Sales Channels as requested. 

 

We reserve the right to withhold or refuse acceptance of any order for personalized products, or with a message card, that contains language that is objectionable, unlawful or contrary to our policies. You are responsible for ensuring that any wording you provide for personalizing products is correct.

 

In addition, orders for personalized products cannot be cancelled and such products that have been personalized in any way or otherwise made to your bespoke specifications cannot be returned to us for exchange or refund (except where defective), and are considered final upon receipt of a written Acknowledgement of Order and can therefore not be cancelled, as described in these Conditions of Sale. This does not affect your consumer rights (please see the Manufacturer’s guarantee and your legal consumer rights section for further information).

 

 

Order Process

 

The order process of the Platforms will include the following: 

 

• Add to Shopping Bag: Once you have chosen a product, you may place this product in your shopping bag. You may then decide to continue shopping for other products and add them to your shopping bag (subject to availability and quantity limits). Placing an item in your shopping bag does not guarantee availability for purchase, which is not confirmed until you receive a written Confirmation of Order & Shipment (not the Acknowledgement of Order), except for personalized products, where our Acknowledgement of Order constitutes our acceptance of your order and indicates the existence of a binding sales contract.
• Guest/My Account Checkout: When you are ready, you then proceed to “Checkout”, either as a guest or through your registered account. You may also remove one or several products you have selected from the shopping bag as part of the checkout process.  
• Delivery, Review and Payment: As part of the checkout process, you add and review your order details and personal information (including e-mail, shipping address, billing address and payment information). You should carefully check and confirm all details on the order summary page before placing your order.  
• Placing of Order: You then check the relevant box and place your order. 

 

In the case of an order being placed through the Client Relations Center, the A. Lange & Söhne ambassador will walk you through the steps above and verbally ask you to confirm the details of your order.

 

We reserve the right, in our sole discretion, to refuse, cancel and terminate orders at any time on reasonable grounds. For example, we may refuse, terminate or cancel your order if there is an ongoing dispute concerning payment of a prior order or if we suspect, in our sole discretion, that you have engaged in (i) fraudulent activities; (ii) the import of product activities which we have not intended; or (iii) have otherwise violated these Conditions of Sale, including for example any engraving that contains language that is objectionable, unlawful or contrary to our policies.  

 


Prices, Taxes and Shipping Costs

 

All prices shown on the product pages of the Platforms or quoted by the Client Relations Center exclude sales tax, shipping costs and other taxes unless otherwise stated. 

 

The applicable currency will be updated based on the shipping destination after you provide us with the delivery address and will be shown in your shopping bag before you place your order. You should check updated prices and currency carefully.

 

Sales, use or other taxes will vary based on the location to which products are being shipped. 

 

Shipping costs, if any, are described in the Shipping Policy below or on the Sales Channels. Shipping costs are not stated on the product pages but will be added to the product price after you have chosen your delivery options. These costs will be summarised before you are asked to confirm and place your order and will also be reflected in our email correspondence with you once you have chosen your delivery options.

 

Please note that sales taxes associated with your purchase will vary based on the location to which products are being shipped and will be presented before you place your order. 

 

We reserve the right to modify prices and delivery costs at any time without prior notice. The price of a product and delivery costs displayed on the Platforms or quoted by the Client Relations Center, as indicated at the time we provide you with a Confirmation of Order, will be honoured by us. 

 

We take reasonable care that the prices of products and delivery costs are correct at the time when the relevant information was entered into the system or communicated to you via the Client Relations Center. However, it is always possible that, despite our reasonable efforts, some of the products offered through our Sales Channels or delivery costs may be incorrectly priced. If any of the products you place an order for or any delivery costs are incorrectly priced, we will contact you as soon as possible to inform you of this error. If we are unable to contact you using the contact details you have provided during the order process, we will cancel the order and notify you in writing. If we mistakenly accept and process your order where a pricing or delivery cost error occurs, we may cancel supply of the product and refund you any sums you have paid. 

 

Please note that changes to applicable law between the date your order is placed and the date you are sent a written Confirmation of Order & Shipment may result in changes to the taxes associated with your order. If the resulting change is an increase in the taxes that you are charged, we will contact you and ask that you reconfirm your order. 

 

Payment

 

We accept the methods of payment identified as part of the order process via the Sales Channels. Depending upon the means of payment, we may require additional information, including specific forms of identification.

 

When ordering on the Platforms, you will need to enter your payment details on the appropriate form. In the case of an order placed by telephone, you will need to communicate to the Client Relations Center your complete payment details. All payment card holders are subject to validation check and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, you will need to contact your card issuer directly to solve this problem. 

 

Other payment methods may also be subject to validation checks and authorization by the payment system providers as well. You expressly authorize us to perform security checks, where we deem necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your payment card details, to authenticate your identity, to validate your payment card, to obtain an initial payment card authorization and to authorize individual purchase transactions. 

 

The full amount of your purchase will typically be blocked on your payment card until your order is shipped, at which point you will be sent a Confirmation of Order & Shipment and your payment card will be charged the applicable purchase price. In certain circumstances, such as in the case of wire transfers, a deposit may be charged at the time your order is placed, and you will be provided a deposit agreement form to complete.  Your order will ship after the remainder of your balance is paid.

 

Where we offer PayPal or other providers as a payment method, the full amount of your purchase will be debited on your payment card immediately following the placement of your order. Pre-payment shall not impact any of your legal rights under these Conditions of Sale (including for example any right of refund). If we cannot meet our shipping and/or delivery obligations set out below, we will notify you via e-mail and we will refund the pre-payment without undue delay. 

 

We only accept bank wire transfer for orders placed through the Client Relations Center. We do not charge a fee for bank wire transfers for orders made through the Sales Channels or Client Relations Center, however, some financial institutions may charge a fee for using a bank wire transfer. We require that all bank wire transfer orders placed by telephone be confirmed through an order approval process. We may acknowledge a bank wire transfer order, but the order will not be processed until the payment has been received and confirmed by us by e-mail. Please be advised that payments by wire transfer require additional processing through our ambassador and that there might be an additional waiting period before product can be released depending on the value of the product ordered. If your wire transfer payment is not credited into our bank account within seven (7) days after you have placed your order, your order will be cancelled.

 

A. Lange & Söhne is prohibited under U.S. law from making sales of its goods to individuals or companies designated on the Office of Foreign Assets Controls (“OFAC”) Specially Designated Nationals (“SDN”) List, or to country destinations sanctioned by the U.S.  Any such transactions will be declined.

 

 

Acknowledgement of Order 

 

Once you have made your choice and your order has been placed through the Sales Channels, you will receive a written Acknowledgement of Order (by e-mail or otherwise confirming the details of your order together with an order reference number). Please make sure that you save this order reference number for any future enquiries regarding your order. This Acknowledgement of Order is not an acceptance of your order. To confirm the order, we will conduct its usual credit, anti-fraud, security and related legal checks and, if acceptable, will then process your order. Upon receipt of the Acknowledgement of Order, it is your responsibility to review it and confirm that it accurately reflects your intended order.  If you have any questions or concerns or if the Acknowledgement of Order does not reflect your intentions, you should contact the Client Relations Center promptly.  

 

These Conditions of Sale will be provided to you when we acknowledge your order.

 

 

Shipping Policy

 

We only accept orders for delivery to the continental United States of America, Alaska, Hawaii or the District of Columbia. Please note that we do not ship to certain addresses, such as military, certain restricted areas (such as hotels), pick-up points, or PO boxes. For further information, please refer to our FAQs section or contact the Client Relations Center.

 

Boutique pick-up may be offered, free of charge, to certain locations. Please refer to the FAQ section or call the Client Relations Center for more information. We will inform you by e-mail or by telephone when the product is ready for pick-up at the boutique. 

 

Please note that not all pick-up locations are able to accommodate pick up of the product within the same time frame and that certain product is not available at all pickup locations at all times. 

 

 

Confirmation of Order & Shipment 

 

Upon shipment of your order, we will send you a Confirmation of Order & Shipment in writing (by e-mail or otherwise). This Confirmation of Order & Shipment constitutes our acceptance of your order and indicates the existence of a binding sales contract, except for personalized products (if available) where our Acknowledgement of Order constitutes our acceptance of your order and indicates the existence of a binding sales contract. 

 

 

Delivery

 

We will use reasonable efforts to ensure delivery by the carrier within the estimated delivery lead time from the date of our written Confirmation of Order & Shipment, and in any event within thirty (30) days after that date, except if your purchase relates to a product or service that we have explained to you will take additional time to deliver, for example in the case of products or services that we personalize or produce to your specifications (if available). 

 

If delivery of products is delayed by an event outside our control, we will inform you as soon as possible and will use reasonable efforts to minimise the effect of the delay. With the exception of personalized products, if we do not deliver within thirty (30) days from the date of the written Confirmation of Order & Shipment or any other time limit as indicated by us, you may contact the Client Relations Center to cancel the relevant order and get a refund of any sums you pre-paid us for any products which you have not received.  

 

In any event, your sole remedy for any failure by us to deliver the order to you shall be your right to cancel the relevant order and receive a refund of sums you pre-paid us for any products which you have not received. 

 

When estimating your delivery time, please allow time for credit approval, address verification, security checks and order processing. Please note that delivery is always subject to receiving your full payment. 

 

Type of delivery

Provider

Estimated Delivery Lead Time

Charge to Customer

Standard

FedEx

5-7 Business Days*

Free

Express

FedEx - Not available in certain locations

1-2 Business Days*

Free

 

*All order delivery date estimations are subject to stock availability.

 

*Items valued over a certain amount may ship via armored vehicle or by concierge delivery service.

 

*Saturday and U.S. federal holidays will not be considered as a regular business day with respect to estimated delivery lead time. Delivery on Saturday may however be proposed as a service to specific zip codes by the Client Relations Center. This service as well as express shipping may incur more specific charges.  Please contact the Client Relations Center for more specific information. Please also note that in exceptional cases, express delivery may be delayed if you have requested bracelet adjustment or engraving (if available) or where stock is not immediately available.  

 

We will require a handwritten or electronic signature by you, or an adult at the nominated delivery address (unless arranged by you otherwise), to confirm the delivery of each product, at which point risk and responsibility for your purchased goods passes to you.  If you have specified a recipient who is not you for delivery purposes (for example, as a gift), then you understand and accept that evidence of a signature by such recipient (or at that delivery address) is evidence of delivery and fulfilment of the sales contract by A. Lange & Söhne and transfer of responsibility to the recipient in the same way as if the product had been delivered to you. We reserve the right to deliver products only to the person who is the intended recipient of the order as stated on the label of the parcel and to request ID check for verification purposes at the time of delivery for certain categories of products. Please refer to our FAQs section or call our Client Relations Center for more information.

 

 

Invoices

 

When ordering products via the Sales Channels, you will receive an invoice that will be sent to you in writing (to your e-mail address as a PDF attachment or otherwise). 

 

 

Returns and Exchanges 

 

A. Lange & Söhne allows you or the Gift Recipient (as defined below) to return A. Lange & Söhne products purchased through the Sales Channels within 14 days following delivery, and subject to the further terms and conditions set forth below. All orders for which a Confirmation of Order and Shipment has been sent in the period between November 23 and December 31 can be returned or exchanged until January 15 of the following calendar year, and subject to the further terms and conditions set forth below.

 

(a) Return Process

Products that have been purchased through the Sales Channels may only be returned to our A. Lange & Söhne e-boutique distribution center at the address of our Returns Department, as provided in our FAQs section through our Client Relations Center, or if available to selected A. Lange & Söhne retail boutiques, in accordance with these Conditions of Sale. 

 

The A. Lange & Söhne ambassador at our Customer Relations Center will be able to assist with the more detailed list of return locations.

 

Products that have not been purchased through the Sales Channels may NOT be returned to our e-boutique distribution center. For example, if you purchase a product at a retail boutique, you should return it at that boutique.  

 

To return a product to our e-boutique distribution center, you must follow the steps mentioned below:  

 

(i) Call the Client Relations Center; 

(ii) Please fill out the required information on the return form enclosed with your order and sign it;

(iii) You must include in the delivery package, the completed return form along with the product, all its accessories, any free items you received as part of your order, the Service Guide, the Warranty Card and all other documents, in their original box; also the security tag on the watch buckle/clasp and the multi-part case protection foil need to be on the watch without having been removed from the watch at any point in time.

(iv) Please seal the delivery package and affix the pre-paid airway bill received with your purchase; and

(v) Please drop-off the product at the agreed logistics partner’s network location.

 

You must keep a proof of return shipment, and we accept no liability in the event that such proof cannot be produced. Only merchandise received by our A. Lange & Söhne e-boutique distribution center will be eligible for a refund or exchange. 

 

You may be able to return the product to a A. Lange & Söhne retail boutique. Please refer to our FAQs or call the Client Relations Center for further details. You may be asked to provide information about the products for us to make a first assessment of the condition of these products.

 

(b) Condition of Returned Products

We will verify that the returned product satisfies the conditions of the Returns and Exchanges Policy and, if so, then proceed with the applicable refund or exchange.

 

Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original A. Lange & Söhne box and delivery package, including all accessories and documents. For example, timepiece bracelets that have been adjusted at your request (if this service is available) must be returned with the exact same number of links as in the original delivery package. We reserve our right not to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly. 

 

If you have received free items as part of your order, they must be returned with the products. 

 

All returns will be subject to strict Quality Control (“QC”) by us to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, we will refuse the return, and the products will be returned to you. If the returned product satisfies QC, we will proceed with the applicable refund or exchange.

 

Failure to comply with these Conditions of Sale will entitle us to refuse the returned product and send it back to you, at your own cost.

 

(c) Products You Cannot Return or Exchange

Orders for products that have been personalized in any way or otherwise made for you with bespoke specifications cannot be cancelled and such products cannot be returned to us for exchange or refund. This includes, without limitation, products that have been engraved or embossed.

 

(d) Refunds 

You may return a product purchased through the Sales Channels for refund, provided that the return complies with these Conditions of Sale. Personalized products are strictly non-refundable. 

 

Only the buyer will be entitled to receive a refund of the purchase price. In no event will a person who has received the product as a gift (i.e. a “Gift Recipient”) be entitled to receive a refund. If you are a Gift Recipient and wish to return a product, please contact the Client Relations Center to discuss your options.

 

If the return complies with these Conditions of Sale, we will use commercially reasonable endeavours to refund the purchase price to the buyer using the same means of payment as used by the buyer for the initial transaction within fourteen (14) days after receipt of the returned item by the A. Lange & Söhne e-boutique distribution center. 

 

(e) Exchanges

You may return a product purchased through the Sales Channels for exchange with another A. Lange & Söhne product, provided that the return complies with these Conditions of Sale, and provided the product desired for exchange is available.  

 

In any event, the sale of the returned product will be cancelled and a new order for the product ordered must be placed. 

 

Should a product be returned to the A. Lange & Söhne e-boutique distribution center for exchange with a less expensive product, only the buyer of the returned product will be entitled to receive a refund of the price difference. 

 

If a product is returned for exchange with a more expensive product, you will have to pay the price difference. 

 

 

Manufacturer’s Guarantee and Your Legal Consumer Rights

 

We are committed to ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic. 

 

Selected products are covered by the applicable A. Lange & Söhne Guarantee. If you wish to service a product covered by the applicable A. Lange & Söhne Guarantee, please refer to the applicable A. Lange & Söhne Guarantee, and call our Client Relations Center for more information. 

 

In your capacity as consumer, you may have legal rights under the applicable law of governing the sale of consumer goods; those legal rights are not affected by these Conditions of Sale or the applicable A. Lange & Söhne Guarantee.

 

 

Complimentary Services 

 

The following complimentary services will be proposed, free of charge, by the Sales Channels:

 

(a) Gift Wrap and Packaging 

Upon request and availability, orders can be shipped with the A. Lange & Söhne box gift wrapped in A. Lange & Söhne special packaging, together with a A. Lange & Söhne shopping bag (where applicable). 

 

(b) Engravings / Embossing 

Engraving and embossing may be available on specific products, and offered only through sales transactions completed through the Client Relations Center.

 

If you wish to have your A. Lange & Söhne product engraved or embossed (if available), please provide the details to the Client Relations Center. 

 

Orders for personalized A. Lange & Söhne products cannot be cancelled and personalized A. Lange & Söhne products cannot be returned to A. Lange & Söhne for exchange or refund. 

 

(c)  Strap Exchange / Adjustment

An A. Lange & Söhne watch strap is delivered in a standard size. Please contact a Customer Relations Center ambassador who can assist, together with our boutiques, in facilitating a different strap size, upon request.  A. Lange & Söhne watch bracelet adjustment may also be available on certain watch models. If you request a watch bracelet adjustment (and the service is available), the removed links will be returned to you and included in the delivery package. 

 

(d)  Gift Note

You may personalize your order by adding a personalized note that will be printed by A. Lange & Söhne on a gift card to be included in your order package. A. Lange & Söhne reserves the right to reject gift card notes it deems offensive or inappropriate to be sent on A. Lange & Söhne -logo stationery.

 

 

Service

 

For any service inquiries relating to a product ordered through the Sales Channels, please refer to our FAQs section or contact our Client Relations Center.

 

 

Product Descriptions

 

We try to ensure that the information, including product descriptions, dimensions, and colours, provided on the Platforms, in advertisements or catalogues or as provided by the Client Relations Center is accurate and complete. However, we make no guarantees, whether express or implied, in relation to the accuracy, reliability and completeness of such information. In particular, any description and information concerning the weight of precious materials and the number of stones and carats are provided as an indication only and may vary slightly. 

 

 

Limitation of Liability 

 

To the fullest extent permitted by applicable law, we disclaim and exclude all other terms, conditions and warranties in relation to the products and Sales Channels whether express or implied by statute or otherwise or arising from any previous course of dealing or usage or trade practice.

 

Nothing in these Conditions of Sale limits or excludes our liability for any liability which cannot be limited or excluded by applicable law.  Subject to the preceding sentence, our aggregate liability to you under these Conditions of Sale for any order whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages shall in no event exceed the one hundred percent (100%) of the price of the product(s) in your order.

 

Please note that in some jurisdictions, including the State of New Jersey, USA, consumer protection laws do not allow certain exclusions or limitation of warranties or liabilities, and consequently some of the above exclusions and limitations do not apply.

 

 

General Provisions

 

If any provision, or part of a provision, of these Conditions of Sale is deemed to be illegal, invalid or unenforceable, the remainder of the provisions of these Conditions of Sale shall be unaffected and shall continue to be fully valid, binding and enforceable.

 

These Conditions of Sale (and associated terms incorporated by reference) constitute the entire agreement between you and us in relation to the order of products or services, and replace and extinguish all prior agreements, draft agreements, arrangements, undertakings, or collateral contracts of any nature made by the parties, whether oral or written, in relation to such subject matter.

 

We are not responsible for any failure or delay in performing or complying with our obligations under these Conditions of Sale which arises from any cause beyond our reasonable control.

 

The waiver by us of a breach of any provision of these Conditions of Sale will not operate to be interpreted as a waiver of any other or subsequent breach. 

 

This contract is between us and you. No other person shall have any rights to enforce any of its terms. However, if you purchase a product as a gift, the recipient of your gift will have the benefit of the applicable A. Lange & Söhne Guarantee.

 

 

Governing Law; Agreement to Arbitration of Claims

 

These Conditions of Sale shall be governed by and construed in accordance with the Federal Arbitration Act and, where applicable, the laws of the State of New York, without reference to conflict of laws provisions. Any dispute, controversy or claim arising out of or related to the Conditions of Sale, including the validity, invalidity, breach or termination of the Conditions of Sale, or to any product purchased from A. Lange & Söhne through the Sales Channels, will be resolved by binding arbitration, rather than in court, except that a consumer or A. Lange & Söhne may assert claims in small claims court if such claims qualify.  You understand and agree that you are waiving your right to sue or go to court to defend your rights, including to a trial by jury, under these Conditions of Sale. In addition, you and A. Lange & Söhne understand and agree that the parties will pursue any dispute on an individual basis.  The arbitrator is empowered to resolve the dispute with the same remedies available in court, however, any relief must be individualized to you and shall not affect any other consumer.  You and A. Lange & Söhne agree that each may not bring a claim against the other as part of any class action, class arbitration, or other representative proceeding.  The arbitration will be conducted in the state and county where you reside (as determined by your address on file with A. Lange & Söhne or at consumer’s election, New York, New York, by the American Arbitration Association (“AAA”) under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules are available at www.adr.org or by calling 1-800-778-7879.  Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules. 

 

Before bringing any dispute in arbitration, you and A. Lange & Söhne agree that you will first notify the other party and make reasonable efforts for a period of thirty (30) days to resolve amicably any dispute or failure to agree that may arise out of or relate to the product, the Conditions of Sale or any potential or alleged breach thereof. This requirement is a pre-condition, and no claim shall be filed in arbitration (or small claims court) until this provision is first met. 

 

 

Contact us

 

If you have any questions or comments about these Conditions of Sale, or matters generally, please contact us at the address provided below. 

 

A. Lange & Söhne 
Client Relations Center

 

2710 Regency Drive, Suite 600
Grand Prairie, TX 75050

 

Phone Number: 1-800-408-8147
 

*Go directly to the Returns and Exchanges Policy

 

 

 

A. Lange & Söhne & Client Relations Center Europe

Conditions of Sales

Last updated: May 2021

 

 

We may make changes from time to time to these Conditions of Sale so please check back regularly to keep informed of updates. The latest version of these Conditions of Sale will always be available on the Platforms. Any new version of these Conditions of Sale shall take effect immediately upon the date of posting and will govern any orders of products or services made as from that date. Any changes to the Conditions of Sale made after you have placed an order will not affect that order and your relationship with us, except as may be required by applicable law.

 

 

About A. Lange & Söhne and these Conditions of Sale


These Conditions of Sale apply to any sales of A. Lange & Söhne products or services that you may order from our Selling Entity (as defined below), using the website and any associated mobile or digital applications that refer to these Conditions of Sale (together, the “Platforms”) or by telephone via our client relations center (the “Client Relations Center”). 


The selling entity, that will sell the products to you, will depend on the delivery address to which you will ship the products (the “Selling Entity”, “A. Lange & Söhne”, "we", "us" and "our"):


For purchases with delivery to addresses in the United Kingdom: Richemont UK Limited, has its registered offices at 15 Hill Street, London W1J 5QT, UK. Our VAT number is GB 238 5603 54. 


For purchases with delivery to addresses in France: Société Cartier has its registered offices at 13, rue de la Paix, 75002 Paris, France.  Our VAT number is TVA CEE FR 36 775 658 859.


For purchases with delivery to addresses in Germany: Richemont Northern Europe GmbH has its registered offices at Landsberger Str. 302-306, 80687 Munich, Germany. Our VAT number is DE 129 311 406. 


For purchases with delivery to addresses in Switzerland: Richemont Suisse S.A. has its registered offices at 9, route des Biches, 1752 Villars-sur-Glâne, Switzerland. Our VAT number is CHE-102.738.465. 


For purchases with delivery to addresses in Italy: Richemont Italia S.p.A. has its registered offices at Via Benigno Crespi 26, 20159, Milan, Italy. Our VAT number is IT01649000153. 


For purchases with delivery to addresses in the Netherlands: RLG Europe B.V. has its registered offices at Herengracht 436, 1017 BZ, Amsterdam, Netherlands. Our VAT number is NL001468583B01.


For purchases with delivery to addresses in Luxembourg: Richemont International Holding S.A. has its registered offices at 35 boulevard Prince Henri, L-1724, Luxembourg. Our VAT number is 19972209115.


For purchases with delivery to addresses in Belgium: RLG Europe (Belgium Branch) has its registered offices at Waterloolaan 54, 1000 Brussels, Belgium. Our VAT number is BE0875624542.


For purchases with delivery to addresses in Sweden: RLG Europe B.V. Sweden Filial has its registered offices at Smalandsgatan 10, 111 46, Stockholm, Sweden. Our VAT number is SE516411164201.


For purchases with delivery to addresses in Denmark: RLG Denmark filial af RLG Europe B.V., Holland has its registered offices at Østergade 3, Copenhagen, Denmark. 1100. Our VAT number is DK40018638.


For purchases with delivery to addresses in Austria: Richemont Northern Europe GmbH – Austria Branch has its registered offices at Kohlmarkt 1, 1010, Vienna, Austria. Our VAT number is ATU44737308.


For purchases with delivery to addresses in Czech Republic: Richemont Northern Europe GmbH, organizační složka has its registered offices at Praha 1, Staré Město, Pařížská 934/2, PSČ 11000, Prague, Czech Republic. Our VAT number is CZ24761435. 


For purchases with delivery to addresses in all other countries we ship to in accordance with our Shipping Policy: RLG Europe BV, Amsterdam (NL), Swiss Branch, Villars-sur-Glâne, has its registered offices at 9 Route des Biches, CH-1752 Villars-sur-Glâne 2, Switzerland. Our VAT number is CHE-114.784.839.


The Selling Entity is an affiliate of Lange Uhren GmbH, which owns and edits the Platforms pursuant to the Terms of Use, and is responsible for our information collection practices pursuant to the terms of the Privacy Policy and the Cookie Policy. By placing an order, you agree to be bound by the Terms of Use, Privacy Policy, Cookie Policy, and the Returns and Exchanges Policy, the terms of which are incorporated into these Conditions of Sale. For further information on our returns policy, please see our Returns and Exchanges Policy


Please read these Conditions of Sale carefully. These Conditions of Sale are applicable to any order placed through the Platforms or Client Relations Center (together the “Sales Channels”). Please note that before placing an order for products or services, you will be asked to agree to these Conditions of Sale. If you do not agree to these Conditions of Sale, then you will not be able to order any products or services through the Sales Channels. Sales concluded through physical points of sale (such as our retail boutiques) or third parties (such as authorized retailers) are not subject to these Conditions of Sale. 

 

 

Purchasing eligibility

 

Only individuals (and not legal entities) who (a) have reached the age of legal majority required to enter into contracts (eighteen in most countries); (b) have legal capacity to enter into contracts; and (c) use a shipping address in the country or countries that we ship to as specified by the Sales Channels, may order products through the Sales Channels. If you are under the age of legal majority or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and they will be asked to agree to these Conditions of Sale.


By placing an order through the Sales Channels, you represent and warrant that you are a bona fide end-user customer purchasing for your own or another’s personal use and will not deliver, sell or otherwise distribute our products or purchase our products or services for commercial purposes.

 

 

Product availability & quantity

 

All orders placed through the Sales Channels are subject to availability and acceptance of such orders by us. Products shown on the Platforms, which cannot be added to the shopping bag, are not available for sale via the Platforms. The Client Relations Center can provide more information as regards these products. For information about the order process, please refer to our Order process section below.


Quantity limits may apply in relation to orders for certain products. We reserve the right to refuse at any moment in time, without prior notice, orders exceeding a certain number of authorized products. 

 

 

Account registration & guest checkout

 

To place an order, you may either register and create an online account, or place an order as a guest without creating an online account by selecting the "Guest Checkout" option. Where you place an order as a guest, we may still create an account on our internal systems to record your purchase(s).
For purchases with delivery to addresses in France: In accordance with article L.223-2 of the Consumer Code, we inform you that you are entitled to subscribe to the “Bloctel” list of opposition to canvassing, a practice to which A. Lange & Söhne has no recourse. For more information, please refer to the Privacy Policy.

 

 

Personalized services 

 

Personalization services or other services may be available on a selection of products. If you wish to have your product personalized, please provide the details in the Sales Channels as requested. 


We reserve the right to withhold or refuse acceptance of any order for personalized products, or with a message card, that contains language that is objectionable, unlawful or contrary to our policies. You are responsible for ensuring that any wording you provide for personalizing products is correct.
In addition, orders for personalized products cannot be cancelled and such products that have been personalized in any way or otherwise made to your bespoke specifications cannot be returned to us for exchange or refund as described in these Conditions of Sale. This does not affect your consumer rights (please see the Manufacturer’s guarantee and your legal consumer rights section for further information).

 

 

Order Process


The order process of the Platforms will include the following: 


• Add to Shopping Bag: Once you have chosen a product, you may place this product in your shopping bag. You may then decide to continue shopping for other products and add them to your shopping bag (subject to availability and quantity limits). Placing an item in your shopping bag does not guarantee availability for purchase, which is not confirmed until you receive a written Confirmation of Order & Shipment.
• Guest/My Account Checkout: When you are ready, you then proceed to “Checkout”, either as a guest or through your registered account. You may also remove one or several products you have selected from the shopping bag as part of the checkout process.  
• Delivery, Review and Payment: As part of the checkout process, you add and review your order details and personal information (including e-mail, shipping address, billing address and payment information). You should carefully check and confirm all details on the order summary page before placing your order.  
• Placing of Order: You then check the relevant box and place your order. 


In the case of an order being placed through the Client Relations Center, the A. Lange & Söhne ambassador will walk you through the steps above and verbally ask you to confirm the details of your order.

 

We reserve the right, in our sole discretion, to refuse, cancel and terminate orders at any time on reasonable grounds. For example, we may refuse, terminate or cancel your order if there is an ongoing dispute concerning payment of a prior order or if we suspect, in our sole discretion, that you have engaged in (i) fraudulent activities; or (ii) have otherwise violated these Conditions of Sale.  

 

 

Prices, taxes and shipping costs

 

All prices shown on the product pages of the Platforms or quoted by the Client Relations Center include sales taxes/VAT but exclude shipping costs and other taxes unless otherwise stated. 


The applicable currency will be updated based on the shipping destination after you provide us with the delivery address and will be shown in your shopping bag before you place your order. You should check updated prices and currency carefully.


Sales, use or other taxes will vary based on the location to which products are being shipped. 


Shipping costs, if any, are described in the Shipping Policy below or on the Sales Channels. Shipping costs are not stated on the product pages but will be added to the product price after you have chosen your delivery options. These costs will be summarised before you are asked to confirm and place your order and will also be reflected in our email correspondence with you once you have chosen your delivery options.


We may offer a VAT refund mechanism if you decide to have the products delivered in certain countries of the European Union and, no longer than thirty (30) days afterwards, export them outside the European Union upon certain conditions. Such mechanism will not be available to European Economic Area customers. For details, please refer to our FAQs section or contact our Client Relations Center.


We may offer a VAT refund mechanism if you decide to have the products delivered in Switzerland and, no longer than thirty (30) days afterwards, export them outside Switzerland upon certain conditions. For details, please refer to our FAQs section or contact our Client Relations Center.
We reserve the right to modify prices and delivery costs at any time without prior notice. 


We take reasonable care that the prices of products and delivery costs are correct at the time when the relevant information was entered into the system or communicated to you via the Client Relations Center. However, it is always possible that, despite our reasonable efforts, some of the products offered through our Sales Channels or delivery costs may be incorrectly priced. If any of the products you place an order for or any delivery costs are incorrectly priced, we will contact you as soon as possible to inform you of this error. If we are unable to contact you using the contact details you have provided during the order process, we will cancel the order and notify you in writing. If we mistakenly accept and process your order where a pricing or delivery cost error occurs, we may cancel supply of the product and refund you any sums you have paid. 


Please note that changes to applicable law between the date your order is placed and the date you are sent a written Confirmation of Order & Shipment may result in changes to the taxes associated with your order. If the resulting change is an increase in the taxes that you are charged, we will contact you and ask that you reconfirm your order. 

 

 

Payment

 

We accept the methods of payment identified as part of the order process via the Sales Channels. Depending upon the means of payment, we may require additional information, including specific forms of identification.


When ordering on the Platforms, you will need to enter your payment details on the appropriate form. In the case of an order placed by telephone, you will need to communicate to the Client Relations Center your complete payment details. All payment card holders are subject to validation check and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, you will need to contact your card issuer directly to solve this problem. 


Other payment methods may also be subject to validation checks and authorization by the payment system providers as well. You expressly authorize us to perform security checks, where we deem necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your payment card details, to authenticate your identity, to validate your payment card, to obtain an initial payment card authorization and to authorize individual purchase transactions. 


The full amount of your purchase will typically be blocked on your payment card until your order is shipped, at which point you will be sent a Confirmation of Order & Shipment and your payment card will be charged the applicable purchase price.


Where you use a credit card/debit card/Paypal/Paypal Express/Alipay/WeChat Pay as a payment method, the full amount of your purchase may be taken immediately following the placement of your order. Pre-payment shall not impact any of your legal rights under these conditions of sale (including for example any right of refund). Once your order is shipped, you will be sent a confirmation of order and shipment. If we cannot meet our shipping and/or delivery obligations set out below, we will notify you via e-mail and we will refund the pre-payment without undue delay. For credit card/debit card, the full amount of your purchase may also be blocked on your payment card until your order is shipped, at which point you will be sent a confirmation of order and shipment and your payment card will be charged the applicable purchase price. 


We may accept bank wire transfer for orders at our sole discretion. We do not charge a fee for bank wire transfers for orders made through the Sales Channels or Client Relations Center, however, some financial institutions may charge a fee for using a bank wire transfer. We require that all bank wire transfer orders placed by telephone be confirmed through an order approval process. We may acknowledge a bank wire transfer order, but the order will not be processed until the payment has been received and confirmed by us by e-mail. If your wire transfer payment is not credited into our bank account within seven (7) days after you have placed your order, your order will be cancelled.

 

 

Acknowledgement of Order

 

Once you have made your choice and your order has been placed through the Sales Channels, you will receive a written Acknowledgement of Order (by e-mail or otherwise confirming the details of your order together with an order reference number). Please make sure that you save this order reference number for any future enquiries regarding your order. This Acknowledgement of Order is not an acceptance of your order. To confirm the order, we will conduct its usual credit, anti-fraud, security and related legal checks and, if acceptable, will then process your order. Upon receipt of the Acknowledgement of Order, it is your responsibility to review it and confirm that it accurately reflects your intended order.  If you have any questions or concerns or if the Acknowledgement of Order does not reflect your intentions, you should contact the Client Relations Center promptly.  

 

These Conditions of Sale will be provided to you when we acknowledge your order.

 

 

Shipping Policy

 

We only accept orders for delivery to the country or countries that are identified during the Order process. Please note that we do not ship to certain addresses, such as military, certain restricted areas, pick-up points, or PO boxes. For further information, please refer to our FAQs section or contact the Client Relations Center.


Boutique pick-up may be offered, free of charge, to certain locations. Please refer to the FAQ section, the Platforms or call the Client Relations Center for more information. We will inform you by e-mail or by telephone when the product is ready for pick-up at the boutique. 


If you order several products, we will ship the order only once all products are available (there will be no partial shipments and unless otherwise communicated to you). 

 

 

Confirmation of Order & Shipment

 

Upon shipment of your order, we will send you a Confirmation of Order & Shipment in writing (by e-mail or otherwise). This Confirmation of Order & Shipment constitutes our acceptance of your order and indicates the existence of a binding sales contract. 

 

 

Delivery

 

We will use reasonable efforts to ensure delivery by the carrier within the estimated delivery lead time from the date of our written Confirmation of Order & Shipment and in any event within thirty (30) days after that date, except if your purchase relates to a product or service that we have explained to you will take additional time to deliver, for example in the case of products or services that we personalize or produce to your specifications. 


When ordering through the Sales Channels, you may be able to choose a specific delivery date as available on the Sales Channels. Any such specific delivery date remains subject to our confirmation. 


If delivery of products is delayed by an event outside our control, we will inform you as soon as possible and will use reasonable efforts to minimise the effect of the delay. If we do not deliver within thirty (30) days from the date of the written Confirmation of Order & Shipment or any other time limit as indicated by us, you may contact the Client Relations Center to cancel the relevant order and get a refund of any sums you pre-paid us for any products which you have not received.  


In any event, your sole remedy for any failure by us to deliver the order to you shall be your right to cancel the relevant order and receive a refund of sums you pre-paid us for any products which you have not received. 


When estimating your delivery time, please allow time for credit approval, address verification, security checks and order processing. Please note that delivery is always subject to receiving your full payment. 


We will require a handwritten or electronic signature by you, or a person at the nominated delivery address (unless arranged by you otherwise), to confirm the delivery of each product, at which point risk and responsibility for your purchased goods passes to you.  If you have specified a recipient who is not you for delivery purposes (for example, as a gift), then you understand and accept that evidence of a signature by such recipient (or a person at the delivery address) is evidence of delivery and fulfilment of the sales contract by A. Lange & Söhne and transfer of responsibility to the recipient in the same way as if the product had been delivered to you. We reserve the right to deliver products only to the person who is the intended recipient of the order as stated on the label of the parcel and to request ID check for verification purposes at the time of delivery for certain categories of products. Please refer to our FAQs section or call our Client Relations Center for more information.

 

 

Invoices

 

When ordering products via the Sales Channels, you will receive an invoice that will be sent to you in writing (to your e-mail address as a PDF attachment or otherwise). 

 

 

Returns and Exchanges

 

Please click here for details of our Returns and Exchanges Policy, which are part of these Conditions of Sale.

 

 

Manufacturer’s guarantee and your legal consumer rights

 

We are committed to ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic. 


Selected products are covered by the applicable A. Lange & Söhne Guarantee. If you wish to repair a product covered by the applicable A. Lange & Söhne Guarantee, please refer to the applicable A. Lange & Söhne Guarantee, and call our Client Relations Center for more information. 


In your capacity as consumer, you may have legal rights under the applicable law of governing the sale of consumer goods; those legal rights are not affected by these Conditions of Sale or the applicable A. Lange & Söhne Guarantee.

 

 

Complimentary Services 

 

The following complimentary services will be proposed, free of charge, by the Sales Channels:

 

(a) Gift Wrap and Packaging 

All orders will be shipped with the A. Lange & Söhne box gift wrapped in A. Lange & Söhne special packaging, together with a A. Lange & Söhne shopping bag (where applicable). 

 

(b) Strap Exchange / Adjustment

An A. Lange & Söhne watch strap is delivered in a standard size. The strap size can be delivered smaller or larger, upon request, by calling the Client Relations Center. A. Lange & Söhne watch strap adjustment is also available on certain watch models. If you request a watch bracelet adjustment, the removed links will be returned to you and included in the delivery package.

 

(c) Gift Note

You may personalize your order by adding a personalized note that will be printed by A. Lange & Söhne on a gift card to be included in your order package. A. Lange & Söhne reserves the right to reject gift card notes it deems offensive or inappropriate to be sent on A. Lange & Söhne-logo stationery.

 

 

Repairs

 

For any repair inquiries relating to a product ordered through the Sales Channels, please refer to our FAQs section or contact our Client Relations Center.

 

 

Product descriptions

 

This section is not applicable for purchases with delivery to addresses in France: We try to ensure that the information, including product descriptions, dimensions, and colours, provided on the Platforms, in advertisements or catalogues or as provided by the Client Relations Center is accurate and complete. However, we make no guarantees, whether express or implied, in relation to the accuracy, reliability and completeness of such information. In particular, any description and information concerning the weight of precious materials and the number of stones and carats are provided as an indication only and may vary slightly.

 

 

Limitation of liability 

 

To the fullest extent permitted by applicable law, we disclaim and exclude all other terms, conditions and warranties in relation to the products and Sales Channels whether express or implied by statute or otherwise or arising from any previous course of dealing or usage or trade practice.


Nothing in these Conditions of Sale limits or excludes our liability for any liability which cannot be limited or excluded by applicable law.  Subject to the preceding sentence, our aggregate liability to you under these Conditions of Sale for any order whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages shall in no event exceed the one hundred percent (100%) of the price of the product(s) in your order.


Please note that in some jurisdictions consumer protection laws may not allow certain exclusions or limitation of warranties or liabilities, and consequently some of the above exclusions and limitations may not apply.

 

 

General provisions

 

If any provision, or part of a provision, of these Conditions of Sale is found to be illegal, invalid or unenforceable, that provision or part-provision shall be deemed not to form part of these Conditions of Sale, and the legality, validity or enforceability of the remainder of the provisions of these Conditions of Sale shall not be affected, unless otherwise required by operation of applicable law.


These Conditions of Sale (and associated terms incorporated by reference) constitute the entire agreement between you and us in relation to the order of products or services, and replace and extinguish all prior agreements, draft agreements, arrangements, undertakings, or collateral contracts of any nature made by the parties, whether oral or written, in relation to such subject matter.


We are not responsible for any failure or delay in performing or complying with our obligations under these Conditions of Sale which arises from any cause beyond our reasonable control.


The waiver by us of a breach of any provision of these Conditions of Sale will not operate to be interpreted as a waiver of any other or subsequent breach. 


This contract is between us and you. No other person shall have any rights to enforce any of its terms. However, if you purchase a product as a gift, the recipient of your gift will have the benefit of the applicable A. Lange & Söhne Guarantee.

 

 

Applicable law and jurisdiction

 

These Conditions of Sale shall be governed by and construed in accordance with the laws of the country in which the applicable Selling Entity has its registered office, without reference to conflict of laws provisions. Any dispute, controversy or claim arising out of or in relation to the Conditions of Sale, including the validity, invalidity, breach or termination of the Conditions of Sale, shall be adjudicated or arbitrated in accordance with the Conditions of Sale.  Where the applicable laws are different to the mandatory consumer laws in your own country, we will afford you with similar protection.


You may bring proceedings against either in the courts of the country in which the applicable Selling Entity has its registered office or in the country where you are domiciled. We may also bring proceedings against you in the courts of the country where you are domiciled.


Without any restriction to bring proceedings before a court, you and A. Lange & Söhne will first make reasonable efforts for a period of thirty (30) days to resolve amicably any dispute or failure to agree that may arise out of or relate to the product, the Conditions of Sale or any breach thereof.


If you are a consumer resident in the European Union, you have the right to submit your complaint to an Alternative Dispute Resolution entity. To find a list of ADR entities in your country, you may refer to the European Commission Online Dispute Resolution platform at the following address: http://ec.europa.eu/consumers/odr/.

 

For purchases with delivery to addresses in Belgium: You can also use the dispute resolution service provided through the Consumer Ombudsman Service (North Gate II, Boulevard du Roi Albert II 8 Bus 1 1000 Brussels, tel : 02 702 52 00, contact@consumentenombudsdienst.be, www.consumentenombudsdienst.be/nl). 


For purchases with delivery to addresses in France: In accordance with Article L. 612-1 of the French Consumer Code, you can use the service of the Association of European Mediators to which we report free of charge, either via the Internet: https://www.mediationconso-ame.com, by completing the form dedicated for this purpose accompanied by the documents supporting your request, either by post: AME Conso, 11 place Dauphine - 75001 PARIS.
 

 

Contact us


If you have any questions or comments about these Conditions of Sale, or matters generally, please contact us at the address provided below. 

 

A. LANGE & SÖHNE 
Client Relations Center
Keizersgracht 485
1017 EJ Amsterdam
Netherlands

 

Phone Numbers
+49 033 05356 9899
+44 020 3692 0248
+33 01706 70001
https://contact.alange-soehne.com/en/contact

 

 

 

Returns and Exchanges Policy

 

This Return and Exchanges Policy details your options on how you can cancel a contract with us, how you can return your purchase, and your rights in relation to obtaining a refund or exchange.


(a) Right to Cancel

You have the right to cancel the contract created by our written order confirmation without giving any reason fourteen (14) days from the day on which you acquire, or someone you nominate (other than the carrier) acquires, physical possession of the products in your order, with this period extending to thirty (30) days where the product you receive is faulty or damaged.  If you are a customer based in the European Union, the United Kingdom or the European Economic Area and have made a purchase via the Sales Channels, this is considered to be your statutory right to withdraw from the contract. To meet the withdrawal deadline, it is sufficient for you to withdraw before the withdrawal period has expired.


To cancel the contract and return your product(s), you can contact our Client Relations Center and follow the instructions that will be given to you, or you can send us in writing an unequivocal statement such as a letter or e-mail to: (i) For purchases with delivery to addresses in the United Kingdom: contact.europe@lange-soehne.com or A. Lange & Söhne, Richemont UK c/o Regency Shipping Ltd, Unit 15 Trident Industrial Estate, Blackthorne Road, Colnbrook, Slough SL3 0AX, United Kingdom; and (ii) For purchases with delivery address outside the United Kingdom: contact.europe@lange-soehne.com or A. Lange & Söhne, Client Relations Center, RLG Europe BV, PO Box 2967, NL-1000 CZ Amsterdam. Alternatively, you may cancel using the Model Cancellation Form set out at the bottom of this Returns and Exchanges Policy but it is not obligatory. 


(b) Return Process

Products that have been purchased through the Sales Channels may only be returned to our A. Lange & Söhne e-boutique distribution center at the address of our Returns Department, as provided in our FAQs section through our Client Relations Center, or if available to selected A. Lange & Söhne retail boutiques, in accordance with these Conditions of Sale. 


Products that have not been purchased through the Sales Channels may NOT be returned to our e-boutique distribution center. 


To return a product to our e-boutique distribution center, you must follow the steps mentioned below:  

 

(i) Call the Client Relations Center. 
(ii) You may choose (a) to use our pick-up service and agree on a pick-up date with our logistics partner, or (b) a parcel drop-off at any of our logistics partner’s network locations within the eligible return period. You may be asked at this stage to provide information about the product for us to make a first assessment of the condition of this product;
(iii) The Client Relations Center will send you a return form by e-mail or ask you to complete the return form that was enclosed with your product delivery;
(iv) Please fill out the required information on the return form and sign it;
(v) You must include in the delivery package, the completed return form along with the product, all its accessories, any free items you received as part of your order, the Service Guide, the warranty card and all other documents, in their original box;
(vi) Please seal the delivery package and affix the pre-paid airway bill received with your purchase; and
(vii) For our pick-up service, our logistics partner will pick-up the sealed delivery package on the agreed date. For our drop-off service, please drop-off the product at the agreed logistics partner’s network location.


You must keep a proof of return shipment, and we accept no liability in the event that such proof cannot be produced. Only merchandise received by our A. Lange & Söhne e-boutique distribution center will be eligible for a refund or exchange. If you decide to use a different logistics partner than the one provided by us, the risk of loss or damage to the product during transit shall remain with you until the product is in our possession.


You may be able to return the product to a A. Lange & Söhne retail boutique in the country where your product was delivered. Please refer to our FAQs or call the Client Relations Center for further details. You may be asked to provide information about the products for us to make a first assessment of the condition of these products.


(c) Condition of Returned Products

We will verify that the returned product satisfies the conditions of the Returns and Exchanges Policy and, if so, then proceed with the applicable refund or exchange.


Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original A. Lange & Söhne box and delivery package, including all accessories and documents. For example, timepiece bracelets that have been adjusted at your request must be returned with the exact same number of links as in the original delivery package. We reserve our right not to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly. 


If you have received free items as part of your order, they must be returned with the products. 


All returns will be subject to strict Quality Control (“QC”) by us to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, we will refuse the return, and the products will be returned to you. If the returned product satisfies QC, we will proceed with the applicable refund or exchange.


Failure to comply with these Conditions of Sale will entitle us to refuse the returned product and send it back to you, at your own cost.


(d) Products you cannot return or exchange

Orders for products that have been personalized in any way or otherwise made for you with bespoke specifications cannot be cancelled and such products cannot be returned to us for exchange or refund. This includes, without limitation, products that have been engraved or embossed.


(e) Refunds 

You may return a product purchased through the Sales Channels for refund, provided that the return complies with these Conditions of Sale, in particular with (a) Right to Cancel and (b) Return Process above. 


This section is not applicable for purchases with delivery to addresses in Spain: Only the buyer will be entitled to receive a refund of the purchase price. In no event will a person who has received the product as a gift (i.e. a “Gift Recipient”) be entitled to receive a refund. If you are a Gift Recipient and wish to return a product, please contact the Client Relations Center to discuss your options.


If the return complies with these Conditions of Sale, we will use commercially reasonable endeavours to refund the purchase price to the buyer using the same means of payment as used by the buyer for the initial transaction within fourteen (14) days after receipt of the returned item by the A. Lange & Söhne e-boutique distribution center. Initial shipping charges will be refunded, except where you had originally opted for a non-standard delivery, in which cases the supplemental costs will be non-refundable. 


If you are returning a product purchased via the Sales Channels to a participating A. Lange & Söhne retail boutique (please refer to our FAQs section or contact the Client Relations Center to find out about our participating A. Lange & Söhne retail boutiques), you will only be entitled to receive boutique merchandise credit. No cash or card refunds will be issued in respect of a return to a participating A. Lange & Söhne retail boutique.

 

Boutique merchandise credits can only be applied to products purchased in a participating A. Lange & Söhne retail boutique and cannot be applied to products purchased through the Sales Channels. Please refer to our FAQs section or contact the Client Relations Center for further details.


(f) Exchanges

You may return a product purchased through the Sales Channels for exchange with another A. Lange & Söhne product, provided that the return complies with these Conditions of Sale, in particular with (a) Right to Cancel and (b) Return Process above.  


In any event, the sale of the returned product will be cancelled and a new order for the product ordered must be placed. 


Should a product be returned to the A. Lange & Söhne e-boutique distribution center for exchange with a less expensive product, only the buyer of the returned product will be entitled to receive a refund of the price difference. 


For purchases with a delivery address outside of France: Should a product be returned for exchange to a participating A. Lange & Söhne retail boutique for exchange (please refer to our FAQs section or contact the Client Relations Center to find out about our participating A. Lange & Söhne retail boutiques) with a less expensive product, the individual making the return will only be entitled to receive a merchandise credit of the price difference. Boutique merchandise credits can only be applied to products purchased in a participating A. Lange & Söhne retail boutique and cannot be applied to products purchased through the Sales Channels. Please refer to our FAQs section or contact the Client Relations Center for further details.


For purchases with delivery to addresses in France: If you return a product purchased through the Sales Channels to a participating A. Lange & Söhne retail boutique (please refer to our FAQ section or contact the Client Relations Center to find out about our participating A. Lange & Söhne retail boutiques), you will have the right, at your choice, to a refund or a credit on your future purchases in store of an amount equal to the value of your purchase. Credit on future in-store purchases can only be applied to products purchased in a participating A. Lange & Söhne retail boutique, and cannot be applied to products purchased through the Sales Channels. For more information, refer to our FAQ section or please contact the Client Relations Center.If a product is returned for exchange with a more expensive product, you will have to pay the price difference.

 


MODEL CANCELLATION FORM

 

- To (i) For purchases with delivery to addresses in the United Kingdom: contact.europe@lange-soehne.com or A. Lange & Söhne, Richemont UK c/o Regency Shipping Ltd, Unit 15 Trident Industrial Estate, Blackthorne Road, Colnbrook, Slough SL3 0AX, United Kingdom; and (ii) For purchases with delivery address outside the United Kingdom:  contact.europe@lange-soehne.com or A. Lange & Söhne, Client Relations Center, RLG Europe BV, PO Box 2967, NL-1000 CZ Amsterdam

 

- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods 
(*)/for the provision of the following service (*),

 

- Ordered on (*)/received on (*),

 

- Name of consumer(s),

 

- Address of consumer(s),

 

- Signature of consumer(s) (only if this form is notified on paper),

 

- Date

 

(*) Delete as appropriate
 

 

* Gehen Sie direkt zur Rückgabe- und Umtauschrichtlinie

 

 

 

E-boutique & Client Relations-center Europa Von A. Lange & Söhne 

Verkaufsbedingungen 

Zuletzt überarbeitet im: Mai 2021

 

 

Wir können diese Verkaufsbedingungen mitunter abändern, sodass wir Sie bitten, diese regelmäßig abzurufen, damit Sie über Aktualisierungen Bescheid wissen. Die neueste Fassung dieser Verkaufsbedingungen kann stets über die Plattformen abgerufen werden. Jede neue Fassung dieser Verkaufsbedingungen tritt unmittelbar nach Veröffentlichung in Kraft und gilt für alle Produkt- oder Dienstleistungsbestellungen, die ab jenem Zeitpunkt aufgegeben werden. Sämtliche Änderungen an den Verkaufsbedingungen, die nach Aufgabe einer Bestellung vorgenommen werden, wirken sich nicht auf jene Bestellung und Ihre Beziehung zu uns aus, außer dies wird durch geltendes Recht vorgeschrieben.

 

 

Über A. Lange & Söhne und diese Verkaufsbedingungen

Diese Verkaufsbedingungen gelten für alle Verkäufe von Produkten oder Dienstleistungen von A. Lange & Söhne, die Sie von unserer Verkaufsgesellschaft über die Website oder eine ihrer mobilen oder digitalen Anwendungen, welche diese Verkaufsbedingungen nutzen (gemeinsam die „Plattformen“), oder per Telefon über unser Client-Relations-Center (das „Client-Relations-Center“) bestellen können.

 

Die Identität der Verkaufsgesellschaft, welche die Produkte an Sie verkaufen wird, ist von der von Ihnen angegebenen Lieferadresse abhängig („Verkaufsgesellschaft“, „A. Lange & Söhne“ bzw. „wir“, „uns“ oder „unser(e)“):

 

Für Verkäufe mit Lieferung an Adressen in Deutschland: Richemont Northern Europe GmbH mit eingetragenem Gesellschaftssitz an der Landsberger Str. 302-306, 80687 München, Deutschland und mit UID Nummer DE 129 311 406.

 

Für Verkäufe mit Lieferung an Adressen in Österreich: Richemont Northern Europe GmbH – Austria Branch mit eingetragenem Gesellschaftssitz an der Kohlmarkt 1, 1010, Wien, Österreich und mit UID Nummer ATU44737308.

 

Für Verkäufe mit Lieferung an Adressen in Luxemburg: Richemont International Holding S.A. mit eingetragenem Gesellschaftssitz an der 35 boulevard Prince Henri, L-1724, Luxemburg und mit UID Nummer 19972209115.


Für Verkäufe mit Lieferung an Adressen in Schweiz: Richemont Suisse S.A. mit eingetragenem Gesellschaftssitz an der 9, route des Biches, 1752 Villars-sur-Glâne, Schweiz und mit UID Nummer CHE-102.738.465.

 

Für Verkäufe mit Lieferung an Adressen in das Vereinigte Königreich: Richemont UK Limited, mit eingetragenem Gesellschaftssitz an der 15 Hill Street, London W1J 5QT, Vereinigte Königreich und mit UID Nummer GB 238 5603 54. 

 

Für Verkäufe mit Lieferung an Adressen in Frankreich: Société Cartier mit eingetragenem Gesellschaftssitz an der 13, rue de la Paix, 75002 Paris, Frankreich und mit UID Nummer TVA CEE FR 36 775 658 859.

 

Für Verkäufe mit Lieferung an Adressen in Italien: Richemont Italia S.p.A. mit eingetragenem Gesellschaftssitz an der Via Benigno Crespi 26, 20159, Mailand, Italien und mit UID Nummer IT01649000153. 

 

Für Verkäufe mit Lieferung an Adressen in die Niederlande: RLG Europe B.V. mit eingetragenem Gesellschaftssitz an der Herengracht 436, 1017 BZ, Amsterdam, die Niederlande und mit UID Nummer NL001468583B01.

 

Für Verkäufe mit Lieferung an Adressen in Luxemburg: Richemont International Holding S.A. mit eingetragenem Gesellschaftssitz an der 35 boulevard Prince Henri, L-1724, Luxemburg und mit UID Nummer 19972209115.

 

Für Verkäufe mit Lieferung an Adressen in Belgie: RLG Europe (Belgium Branch) mit eingetragenem Gesellschaftssitz an der Waterloolaan 54, 1000 Brüssel, Belgien und mit UID Nummer BE0875624542.

 

Für Verkäufe mit Lieferung an Adressen in Schweden: RLG Europe B.V. Sweden Filial mit eingetragenem Gesellschaftssitz an der Smalandsgatan 10, 111 46, Stockholm, Schweden und mit UID Nummer SE516411164201.

 

Für Verkäufe mit Lieferung an Adressen in Dänemark: RLG Denmark filial af RLG Europe B.V., Holland mit eingetragenem Gesellschaftssitz an der Østergade 3, Kopenhagen, Dänemark. 1100 und mit UID Nummer DK40018638.

 

Für Verkäufe mit Lieferung an Adressen in andere Länder, in die wir laut unseren Versandbestimmungen die Produkte versenden: RLG Europe BV, Amsterdam (NL), Swiss Branch, Villars-sur-Glâne, mit eingetragenem Gesellschaftssitz an der 9 Route des Biches, CH-1752 Villars-sur-Glâne 2, Schweiz und mit UID Nummer CHE-114.784.839.

 

Die Verkaufsgesellschaft ist ein verbundenes Unternehmen der Lange Uhren GmbH, welche die Plattformen im Einklang mit den Nutzungsbedingungen betreibt und gestaltet, und welche für unsere Datenerfassungspraktiken im Einklang mit den Bestimmungen der Datenschutzrichtlinie und die Cookie-Richtlinie verantwortlich ist. Durch Aufgabe einer Bestellung erklären Sie, an die Nutzungsbedingungen, Datenschutzrichtlinie, Cookie-Richtlinie sowie Rückgabe- und Umtauschrichtlinie gebunden zu sein, deren jeweilige Bestimmungen ein Bestandteil dieser Verkaufsbedingungen sind. Weitere Informationen zu unseren Rückgabebedingungen finden Sie in unserer Rückgabe- und Umtauschrichtlinie.

 

Bitte lesen Sie die nachstehenden Verkaufsbedingungen sorgfältig durch. Diese Verkaufsbedingungen gelten für alle über die Plattformen oder das Client-Relations-Center (gemeinsam die „Vertriebskanäle“) aufgegebenen Bestellungen. Bitte beachten Sie, dass Sie vor Aufgabe einer Produkt- oder Dienstleistungsbestellung gefragt werden, ob Sie diesen Verkaufsbedingungen zustimmen. Wenn Sie diesen Verkaufsbedingungen nicht zustimmen, können Sie keine Produkt- oder Dienstleistungsbestellungen über die Vertriebskanäle aufgeben. Die vorliegenden Verkaufsbedingungen gelten nicht für den Erwerb unserer Produkte und Dienstleistungen über physische Verkaufsstellen (wie unsere Einzelhandelsboutiquen) oder Dritte.

 

 

Einkaufsberechtigte Personen


Nur natürliche (und keine juristischen) Personen, die (a) das Alter der gesetzlichen Volljährigkeit, das für den Abschluss von Verträgen vorgeschrieben ist, (achtzehn Jahre in den meisten Ländern) erreicht haben, (b) die die für den Abschluss von Verträgen notwendige Rechtsfähigkeit besitzen und (c) eine Versandadresse in einem Land oder Ländern verwenden, an die wir Lieferungen durchführen (was in den Vertriebskanälen näher beschrieben wird), können Produkte über die Vertriebskanäle bestellen. Wenn Sie gesetzlich gesehen minderjährig sind oder aus einem sonstigen Grund nicht rechtsgültig Verträge schließen können, muss ein Elternteil von Ihnen oder Ihr Erziehungsberechtigter eine Bestellung in Ihrem Namen abgeben und jener wird gebeten, seine Zustimmung zu diesen Verkaufsbedingungen zu erteilen.


Durch Aufgabe einer Bestellung über die Vertriebskanäle erklären und sichern Sie zu, dass Sie ein gutgläubiger Endbenutzer bzw. Endkunde sind, der Produkte oder Dienstleistungen für die eigene oder anderweitige persönliche Nutzung erwirbt, diese nicht anderweitig liefern, verkaufen oder vertreiben wird und unsere Produkte bzw. Dienstleistungen zu keinen gewerblichen Zwecken kauft.
 

 

Verfügbarkeit der Produkte und Mengen

 

Alle über die Vertriebskanäle aufgegebenen Bestellungen verstehen sich vorbehaltlich der Verfügbarkeit und Annahme der Bestellung durch uns. Die auf den Plattformen angezeigten Produkte, welche nicht dem Warenkorb hinzugefügt werden können, stehen nicht zum Erwerb über die Plattformen zur Verfügung. Das Client-Relations-Center kann Ihnen nähere Auskünfte zu diesen Produkten erteilen. Für Informationen zum Bestellverfahren lesen Sie bitte den Abschnitt „Unser Bestellverfahren“ unten.


Für gewisse Produktbestellungen könnten mengenmäßige Begrenzungen bestehen. Wir behalten uns das Recht vor, jederzeit und ohne Vorankündigung Bestellungen, die eine bestimmte Anzahl von zulässigen Produkten überschreiten, abzulehnen
 

 

Als registrierter Benutzer oder Gast „zur Kasse gehen“

 

Zur Aufgabe einer Bestellung können Sie sich entweder anmelden und ein Online-Konto erstellen oder eine Bestellung als Gast aufgeben, ohne dass die Erstellung eines Online-Kontos notwendig ist. Wählen Sie hierzu die Option „Als Gast zur Kasse gehen“ aus. Wenn Sie als Gast eine Bestellung aufgeben, können Sie dennoch ein Konto in unserem internen System erstellen, um Ihren Einkauf zu erfassen.


Bei Einkäufen mit Lieferung an Adressen in Frankreich: Gemäß Artikel L.223-2 des Verbrauchergesetzbuchs teilen wir Ihnen mit, dass Sie berechtigt sind, die „Bloctel“ -Liste für Einwände gegen die Akquise zu abonnieren, eine Praxis, gegen die A. Lange & Söhne hat keinen Rückgriff. Weitere Informationen finden Sie in den Datenschutzrichtlinie.

 

 

Personalisierte Dienste 

 

Bei einer Reihe von Produkten können Sie aus Personalisierungsdiensten oder anderen Leistungen wählen. Wenn Sie wünschen, dass Ihrem Produkt eine persönliche Note gegeben wird, teilen Sie uns bitte die entsprechenden Einzelheiten über die Vertriebskanäle mit.


Wir behalten uns das Recht vor, die Annahme einer Bestellung für personalisierte Produkte oder solche mit einer Karte mit einer Botschaft zu verweigern oder abzulehnen, welche eine anstößige Sprache enthalten, rechtswidrig sind oder unseren Richtlinien widersprechen. Sie sind dafür verantwortlich, sicherzustellen, dass der gesamte Wortlaut, den Sie für personalisierte Produkte mitteilen, richtig ist.


Zudem können personalisierte Produktbestellungen nicht storniert werden und Produkte, die auf irgendeine Weise personalisiert wurden oder anderweitig nach Ihren ausdrücklichen Anweisungen hergestellt wurden, können nicht zwecks eines Umtauschs oder einer Rückerstattung, wie in diesen Verkaufsbedingungen beschrieben, an uns zurückgegeben werden. Dies berührt nicht Ihre Rechte als Verbraucher (für nähere Informationen siehe bitte den Abschnitt „Herstellergarantie und Ihre gesetzlichen Rechte als Verbraucher“ unten).

 

 

Bestellverfahren


Das Bestellverfahren auf den Plattformen umfasst das Folgende: 
DEM WARENKORB HINZUFÜGEN: NACHDEM SIE EIN PRODUKT AUSGEWÄHLT HABEN, KÖNNEN SIE DIESES PRODUKT IN IHREN WARENKORB LEGEN. SIE KÖNNEN DARAUFHIN WEITERE PRODUKTE KAUFEN (JE NACH VERFÜGBARKEIT UND MENGENBESCHRÄNKUNGEN) UND SIE IHREM WARENKORB HINZUFÜGEN. WENN SIE EINEN ARTIKEL IN IHREN WARENKORB LEGEN, IST DIES KEINE GARANTIE DAFÜR, DASS DIESER ARTIKEL VERFÜGBAR IST UND GEKAUFT WERDEN KANN. DIES WIRD ERST BESTÄTIGT, WENN SIE EINE SCHRIFTLICHE BESTELL- UND VERSANDBESTÄTIGUNG ERHALTEN.
• ALS GAST/REGISTRIERTER BENUTZER ZUR KASSE GEHEN: WENN SIE BEREIT SIND, KÖNNEN SIE ENTWEDER ALS GAST ODER ÜBER IHR REGISTRIERTES BENUTZERKONTO DIE BESTELLUNG AUFGEBEN, INDEM SIE „ZUR KASSE GEHEN“. SIE KÖNNEN IM RAHMEN DIESES VORGANGS AUCH NOCH EINES ODER MEHRERE DER AUSGEWÄHLTEN PRODUKTE AUS DEM WARENKORB ENTFERNEN.
• LIEFERUNG, ÜBERPRÜFUNG UND ZAHLUNG: IM RAHMEN DES VORGANGS „ZUR KASSE GEHEN“ KÖNNEN SIE DIE EINZELHEITEN IHRER BESTELLUNG SOWIE IHRE PERSÖNLICHEN DATEN (EINSCHLIESSLICH DER E-MAIL-ADRESSE, VERSANDADRESSE, RECHNUNGSADRESSE UND ZAHLUNGSINFORMATIONEN) BEARBEITEN UND ÜBERPRÜFEN. BITTE ÜBERPRÜFEN SIE VOR AUFGABE DER BESTELLUNG ALLE EINZELHEITEN AUF DER SEITE MIT DER ZUSAMMENFASSUNG DER BESTELLUNG SORGFÄLTIG UND BESTÄTIGEN SIE DIESE
• AUFGABE EINER BESTELLUNG: KLICKEN SIE DAS ENTSPRECHENDE KÄSTCHEN AN UND GEBEN SIE IHRE BESTELLUNG AUF

 

Bei Aufgabe einer Bestellung über das Client-Relations-Center wird Sie der A. Lange & Söhne Botschafter durch die oben erläuterten Schritte führen und Sie mündlich um die Bestätigung der Einzelheiten Ihrer Bestellung bitten.


Wir behalten uns das Recht vor, Bestellungen nach eigenem Ermessen jederzeit aus gutem Grund abzulehnen, zu stornieren oder zu kündigen. Zum Beispiel können wir Ihre Bestellung ablehnen, kündigen oder stornieren, wenn eine nicht geklärte Streitigkeit über die Zahlung aus einer früheren Bestellung besteht, oder wenn wir nach alleinigem Ermessen den Verdacht haben, dass Sie an (i) betrügerischen Handlungen beteiligt sind oder (ii) auf andere Weise gegen diese Verkaufsbedingungen verstoßen haben.

 

 

Preise, Steuern und Versandkosten

 

Sämtliche, auf den Produktseiten der Plattformen angezeigten oder über das Client-Relations-Center angegebenen Preise verstehen sich inklusive der geltenden Verkaufssteuer/Mehrwertsteuer aber ohne Versandkosten und andere Steuern.


Die gültige Währung wird basierend auf dem Versandziel aktualisiert in Ihrem Warenkorb angezeigt nachdem Sie uns die Lieferadresse mitgeteilt haben und jeweils bevor Sie Ihre Bestellung aufgeben. Sie sollten aktualisierte Preise und Währungen sorgfältig prüfen.


Verkaufs-, Gebrauchs- oder andere Steuern variieren je nach Versandort. Etwaige Versandkosten sind in den nachstehenden Versandbestimmungen oder auf den Vertriebskanälen beschrieben. Die Versandkosten sind nicht auf den Produktseiten aufgeführt, werden jedoch nach der Auswahl Ihrer Lieferoption zum Produktpreis hinzugefügt. Diese Kosten werden zusammengefasst aufgeschlüsselt, bevor Sie gebeten werden, Ihre Bestellung zu bestätigen und aufzugeben. Zudem gehen sie auch aus unserer E-Mailkorrespondenz mit Ihnen hervor, sobald Sie Ihre Lieferoptionen ausgewählt haben.


Wir bieten unter Umständen auch einen Mehrwertsteuerrückerstattungsmechanismus, wenn Sie sich dazu entschließen, die Produkte in gewisse Länder der Europäischen Union liefern zu lassen und diese bis zu spätestens dreißig (30) Tage danach aus der Europäischen Union unter bestimmten Bedingungen auszuführen. Ein solcher Mechanismus wird Kunden des Europäischen Wirtschaftsraums nicht zur Verfügung gestellt. Für Einzelheiten hierzu siehe bitte unseren Abschnitt „Häufig gestellte Fragen“ oder wenden Sie sich bitte an unser Client-Relations-Center.


Wir bieten unter Umständen auch einen Mehrwertsteuerrückerstattungsmechanismus, wenn Sie sich dazu entschließen, die Produkte in die Schweiz liefern zu lassen und diese bis zu spätestens dreißig (30) Tage danach aus der Schweiz unter bestimmten Bedingungen auszuführen. Für Einzelheiten hierzu siehe bitte unseren Abschnitt „Häufig gestellte Fragen“ oder wenden Sie sich an unser Client-Relations-Center.


Wir behalten uns das Recht vor, Preise und Lieferkosten jederzeit ohne vorherige Ankündigung zu ändern.


Wir tragen in angemessener Weise Sorge dafür, dass die Preise für Produkte und die Lieferkosten zu dem Zeitpunkt, an dem die maßgeblichen Informationen in das System eingegeben oder Ihnen über das Client-Relations-Center mitgeteilt wurden, korrekt sind. Allerdings besteht immer die Möglichkeit, dass trotz unserer Bemühungen die Preise einiger der über unsere Vertriebskanäle angebotenen Produkte oder die anfallenden Lieferkosten falsch ausgewiesen werden. Falls die Preise für Produkte, die Sie bestellt haben, oder die diesbezüglichen Lieferkosten falsch ausgewiesen wurden, werden wir Sie ehestmöglich kontaktieren, um Sie über diesen Fehler zu informieren. Wenn wir Sie unter den von Ihnen im Rahmen des Bestellverfahrens mitgeteilten Kontaktdaten nicht erreichen können, werden wir die Bestellung stornieren und Sie schriftlich verständigen. Sollten wir Ihre Bestellung, in der es zu einem Fehler beim Preis für ein Produkt oder den anfallenden Lieferkosten gekommen ist, fälschlicherweise annehmen und abwickeln, können wir die Lieferung des Produkts stornieren und Ihnen die vollständige, von Ihnen bereits bezahlte Summe zurückerstatten.


Bitte beachten Sie, dass Änderungen des geltenden Rechts zwischen dem Aufgabedatum Ihrer Bestellung und dem Datum, an dem Ihnen die schriftliche Bestell- und Versandbestätigung zugesendet wird, zu Änderungen der mit Ihrer Bestellung verbundenen Steuern führen könnten. Wenn die resultierende Änderung zu einer Erhöhung der Steuern führt, die Ihnen in Rechnung gestellt werden, werden wir Sie kontaktieren und Sie um eine neuerliche Bestätigung Ihrer Bestellung ersuchen.

 

 

Zahlung

 

Wir akzeptieren die im Rahmen des Bestellverfahrens über die Vertriebskanäle genannten Zahlungsmethoden. Je nach der Zahlungsmethode können wir von Ihnen zusätzliche Informationen verlangen, darunter bestimmte Formen zur Identifizierung.


Bei Bestellungen über die Plattformen müssen Sie die Zahlungsmodalitäten in das entsprechende Formular eintragen. Im Fall einer telefonisch aufgegebenen Bestellung müssen Sie dem Client-Relations-Center Ihre vollständigen Zahlungsdaten mitteilen. Für alle Inhaber einer Zahlungskarte werden Überprüfungen in Bezug auf die Gültigkeit und die Genehmigung durch den Kartenaussteller durchgeführt. Wenn der Aussteller Ihrer Zahlungskarte die Autorisierung einer Zahlung an uns verweigert, müssen Sie zur Lösung dieses Problems Ihren Kartenaussteller direkt kontaktieren.
Auch im Hinblick auf andere Zahlungsmethoden können Überprüfungen in Bezug auf die Gültigkeit und die Genehmigung durch die Anbieter des Zahlungssystems durchgeführt werden. Sie ermächtigen uns ausdrücklich zur Durchführung von Sicherheitsprüfungen, soweit wir diese für erforderlich erachten, sowie zur gelegentlichen Übermittlung oder Beschaffung von Informationen (einschließlich aktualisierter Informationen) über Sie an Dritte bzw. von Dritten, einschließlich, ohne darauf beschränkt zu sein, der Details Ihrer Zahlungskarte, zur Bestätigung Ihrer Identität, sowie ferner zur Validierung Ihrer Zahlungskarte, zur Erlangung einer erstmaligen Autorisierung der Zahlungskarte und zur Autorisierung der einzelnen Kauftransaktionen.


Der vollständige Betrag Ihres Einkaufs wird so lange auf Ihrer Zahlungskarte blockiert, bis Ihre Bestellung versandt worden ist. Zu diesem Zeitpunkt erhalten Sie eine Bestell- und Versandbestätigung und Ihre Zahlungskarte wird mit dem jeweiligen Kaufpreis belastet.


Wenn Sie per Kreditkarte/Debitkarte/PayPal/PayPal Express/Alipay/Wechatpay zahlen, kann der vollständige Betrag Ihres Einkaufs sofort nach Bestellaufgabe abgebucht werden. Die Vorauszahlung hat keinen Einfluss auf Ihre unter diesen Verkaufsbedingungen geltenden Rechtsansprüche (einschließlich z.B. Ihrem Recht auf Rückerstattung). Nach dem Versand Ihrer Bestellung erhalten Sie eine Bestell- und Versandbestätigung. Wenn wir unseren nachstehend aufgeführten Versand- und/oder Lieferverpflichtungen nicht nachkommen können, werden wir Sie per E-Mail darüber benachrichtigen und Ihnen den vorausgezahlten Betrag unverzüglich zurückerstatten. Bei Zahlungen per Kreditkarte/Debitkarte kann der vollständige Betrag bis zum Versand der Ware auf der Karte blockiert werden. Sie erhalten nach Versand der Ware eine Bestell- und Versandbestätigung und Ihre Karte wird mit dem zu zahlenden Betrag belastet.


In jenen Fällen, in denen wir PayPal/PayPal Express/Alipay/WeChatPay/iDeal als Zahlungsmethode anbieten, wird der Gesamtbetrag Ihres Einkaufs unverzüglich nach Aufgabe der Bestellung fällig. Eine Vorauszahlung wirkt sich im Einklang mit diesen Verkaufsbedingungen nicht auf Ihre gesetzlichen Rechte aus (darunter zum Beispiel ein Recht auf Rückerstattung). Wenn wir unseren unten dargelegten Versand- und/oder Lieferpflichten nicht nachkommen können, werden wir Sie per E-Mail verständigen und Ihnen die Vorauszahlung unverzüglich zurückerstatten.


Wir können nach eigenem Ermessen auch Banküberweisungen für Bestellungen akzeptieren. Wir verrechnen keine Gebühr für Banküberweisungen bei Bestellungen, die Sie über die Vertriebskanäle oder das Client-Relations-Center aufgeben, allerdings können gewisse Finanzinstitute eine Gebühr für Banküberweisungen erheben. Wir verlangen, dass alle per Telefon aufgegebenen und per Banküberweisung beglichenen Bestellungen durch einen Bestellgenehmigungsprozess bestätigt werden. Wir können den Eingang einer per Banküberweisung zu begleichenden Bestellung bestätigen, allerdings wird die Bestellung erst bearbeitet, wenn die Zahlung eingegangen und von uns per E-Mail bestätigt wurde. Erfolgt innerhalb von sieben (7) Tagen nach Aufgabe der Bestellung auf unserem Bankkonto kein Zahlungseingang per Überweisung, wird Ihre Bestellung storniert.

 

 

Empfangsbestätigung Ihrer Bestellung

 

Sobald Sie Ihre Wahl getroffen und Ihre Bestellung über die Vertriebskanäle aufgegeben haben, erhalten Sie eine schriftliche Empfangsbestätigung Ihrer Bestellung (per E-Mail oder anderweitig zur Bestätigung der Einzelheiten Ihrer Bestellung gemeinsam mit einer Bestellnummer). Bitte stellen Sie sicher, dass diese Bestellnummer für zukünftige Anfragen bezüglich Ihrer Bestellung aufbewahrt wird. Diese Empfangsbestätigung Ihrer Bestellung stellt keine Annahme Ihrer Bestellung dar. Zwecks einer Bestellbestätigung führen wir die üblichen Kreditprüfungen, Überprüfungen im Rahmen der Betrugsbekämpfung, Sicherheitsprüfungen und damit verbundene rechtliche Prüfungen durch und wickeln erst daraufhin und vorbehaltlich deren Annahme Ihre Bestellung ab. Nach Erhalt der Empfangsbestätigung Ihrer Bestellung tragen Sie die Verantwortung dafür, diese zu überprüfen und zu bestätigen, dass sie exakt der von Ihnen gewünschten Bestellung entspricht. Bei Fragen oder Anliegen oder sollte die Empfangsbestätigung Ihrer Bestellung von Ihren Wünschen abweichen, wenden Sie sich bitte unverzüglich an das Customer-Relations-Center.


Diese Verkaufsbedingungen gehen Ihnen bei Empfangsbestätigung Ihrer Bestellung durch uns zu.
 

 

Versandbestimmungen

 

Wir nehmen nur Bestellungen mit Lieferung an ein Land oder Länder an, die im Rahmen des Bestellverfahrens genannt wurden. Bitte beachten Sie, dass wir an gewisse Adressen, wie militärische Gebiete, bestimmte Sperrgebiete, Abholstellen, oder an Postfächer keine Lieferungen versenden. Für weitere Informationen hierzu siehe unseren Abschnitt „Häufig gestellte Fragen“ oder wenden Sie sich bitte an unser Client-Relations-Center.
Unter Umständen bieten wir die Abholung in einer Boutique an gewissen Standorten kostenlos an. Wenn Sie weitere Informationen benötigen, konsultieren Sie bitte die Plattformen oder wenden Sie sich an das Client-Relations-Center. Wir werden Sie per E-Mail oder telefonisch verständigen, wenn das Produkt zur Abholung in der Boutique bereitsteht.


Wenn Sie mehrere Produkte bestellen, werden wir die Bestellung versenden, sobald alle Produkte verfügbar sind (es werden grundsätzlich keine Teillieferungen vorgenommen, außer Ihnen wurde etwas anderes mitgeteilt).
 

 

Bestell- und Versandbestätigung

 

Nachdem Ihre Bestellung versandt wurde, senden wir Ihnen eine Bestell- und Versandbestätigung schriftlich (per E-Mail oder anderweitig) zu. Diese Bestell- und Versandbestätigung ist gleichbedeutend mit der Annahme Ihrer Bestellung durch uns und weist auf die Existenz eines verbindlichen Kaufvertrags hin.

 

 

Lieferung

 

Wir werden unser Möglichstes tun, um eine Lieferung durch den Spediteur innerhalb der voraussichtlichen Lieferfrist ab dem Datum unserer schriftlichen Bestell- und Versandbestätigung und in jedem Fall innerhalb von dreißig (30) Tagen ab jenem Datum sicherzustellen, außer Ihr Einkauf umfasst ein Produkt oder eine Dienstleistung, für die, wie wir Ihnen bereits mitgeteilt haben, eine längere Lieferfrist besteht, was beispielsweise auf Produkte oder Dienstleistungen zutrifft, die wir personalisieren oder gemäß Ihren Anweisungen herstellen.


Bei der Bestellung über die Vertriebskanäle können Sie unter Umständen ein konkretes Lieferdatum je nach Verfügbarkeit auf den Vertriebskanälen auswählen. Ein jedes solches konkretes Lieferdatum versteht sich vorbehaltlich unserer Bestätigung.


Verzögert sich die Lieferung der Produkte durch ein Ereignis, das außerhalb unseres Einflussbereichs liegt, werden wir Sie ehestmöglich darüber informieren und unser Möglichstes tun, um die Auswirkung der Verzögerung möglichst gering zu halten. Wenn wir nicht innerhalb von dreißig (30) Tagen ab dem Zeitpunkt der schriftlichen Bestell- und Versandbestätigung oder binnen einer anderen von uns genannten Frist liefern, können Sie sich mit dem Client-Relations-Center in Verbindung setzen, um die entsprechende Bestellung zu stornieren und die von Ihnen an uns vorab bezahlten Summen für die nicht erhaltenen Produkte zurückerstattet zu bekommen.


In jedem Fall ist Ihr einziger Rechtsbehelf bei einer Nichterfüllung der Bestellung durch uns das Recht, die entsprechende Bestellung zu stornieren und die von Ihnen bereits vorab an uns geleisteten Summen für nicht erhaltene Produkte zurückerstattet zu bekommen.


Bei der Schätzung der Lieferzeit rechnen Sie bitte die Zeit für die Bonitätsprüfung, Überprüfung der Adresse, Sicherheitsprüfungen und die Bearbeitung der Bestellung ein. Bitte beachten Sie, dass die Lieferung stets an den Eingang Ihrer vollständigen Zahlung gebunden ist.
Wir werden Sie oder eine Person an der mitgeteilten Lieferadresse (sofern Sie nichts anderes arrangiert haben) zur Bestätigung des Erhalts eines jeden Produkts um eine handschriftliche Unterschrift oder elektronische Signatur ersuchen, wobei zu diesem Zeitpunkt auch die Gefahr und die Haftung für die von Ihnen gekauften Waren auf Sie übergehen. Wenn Sie einen anderen Empfänger für die Lieferung angegeben haben, der nicht Sie sind (zum Beispiel bei einem Geschenk), dann nehmen Sie zur Kenntnis und akzeptieren, dass der Beweis einer Unterschrift durch diesen Empfänger (oder einer Person an dieser Lieferadresse) einen Beweis für die Lieferung und Erfüllung des Kaufvertrags durch A. Lange & Söhne darstellt und dass der Übergang der Haftung auf den Empfänger in derselben Weise erfolgt, als wenn Ihnen das Produkt zugestellt worden wäre. Wir behalten uns das Recht vor, die Produkte ausschließlich an die Person zu liefern, die der vorgesehene Empfänger der Bestellung ist, der auf dem Etikett des Pakets genannt wird, und von ihm bei Lieferung von bestimmten Produktkategorien einen Ausweis zu Verifikationszwecken zu verlangen. Für weitere Informationen siehe bitte unseren Abschnitt „Häufig gestellte Fragen“ oder wenden Sie sich an das Client-Relations-Center.

 

 

Rechnungen


Bei Bestellung von Produkten über die Vertriebskanäle erhalten Sie eine Rechnung, die Ihnen schriftlich (an Ihre E-Mail-Adresse als PDF-Anhang oder anderweitig) zugeht.

 

 

Rückgabe und Umtausch

 

Klicken Sie hier, um Einzelheiten zu unsere Rückgabe- und Umtauschrichtlinie zu erfahren, die Teil dieser Verkaufsbedingungen sind.

 

 

Herstellergarantie und Ihre gesetzlichen Rechte als Verbraucher

 

Wir sind darauf bedacht, sicherzustellen, dass jedes Produkt unsere Qualitätskriterien strikt erfüllt und dass es alle unsere Kontrollen sowohl in technischer als auch in ästhetischer Hinsicht besteht.


Ausgewählte Produkte unterliegen der jeweiligen Garantie von A. Lange & Söhne. Möchten Sie ein Produkt, für das eine Garantie von A. Lange & Söhne besteht, reparieren lassen, konsultieren Sie bitte die entsprechende Garantie von A. Lange & Söhne und rufen Sie unser Client-Relations-Center an, um weitere Informationen zu erhalten.


Als Verbraucher haben Sie im Einklang mit dem geltenden Recht, das den Verkauf von Verbrauchsgütern regelt, gewisse gesetzliche Rechte. Diese Rechte bleiben von den vorliegenden Verkaufsbedingungen bzw. der jeweiligen Garantie von A. Lange & Söhne unberührt.

 

 

Zusätzliche Leistungen 

 

Über die Vertriebskanäle werden folgende kostenlose Zusatzleistungen angeboten:

 

(a) Geschenkpapier und -verpackung 

Alle Bestellungen werden in der Geschenkbox von A. Lange & Söhne, welche in eine spezielle Verpackung von A. Lange & Söhne eingepackt ist, (ggf.) gemeinsam mit einer Einkaufstasche von A. Lange & Söhne versandt.

 

(b)  Austausch / Anpassung von Uhrarmbändern

Es wird ein Uhrenarmband von A. Lange & Söhne in der Standardgröße mitgeliefert. Das Uhrenarmband kann auf Wunsch auch in einer kürzeren oder längeren Größe geliefert werden. Rufen Sie hierzu das Client-Relations-Center an. Bei einigen Uhrenmodellen ist es zudem möglich, das Uhrenarmband von A. Lange & Söhne anzupassen. Wenn Sie die Anpassung des Uhrenarmbands wünschen, werden die entfernten Glieder im Versandpaket gemeinsam mit dem Uhrenarmband an Sie zurückgesendet.

 

(c)  Geschenknachricht

Sie können Ihre Bestellung durch Hinzufügen einer individuell gestalteten Nachricht personalisieren, die von A. Lange & Söhne auf einer Geschenkkarte abgedruckt und dem von Ihnen bestellten Paket beigelegt wird. A. Lange & Söhne behält sich das Recht vor, Geschenkkarten bzw. -nachrichten abzulehnen, welche anstößig sind oder deren Sendung auf dem mit Logo von A. Lange & Söhne versehenen Papier unangemessen erscheint.

 

 

Reparatur

 

Für nähere Informationen betreffend der Reparatur eines über die Vertriebskanäle bestellten Produkts siehe bitte den Abschnitt „Häufig gestellte Fragen“ oder setzen Sie sich mit dem Client-Relations-Center in Verbindung.

 

 

Produktbeschreibung

 

Dieser Abschnitt gilt nicht für Einkäufe mit Lieferung an Adressen in Frankreich: Wir versuchen, sicherzustellen, dass die Informationen, einschließlich der Produktbeschreibung, Abmessungen und Farben, die auf den Plattformen, in Werbeanzeigen oder Katalogen erscheinen bzw. vom Client-Relations-Center mitgeteilt werden, genau und vollständig sind. Allerdings geben wir weder ausdrücklich noch implizit Garantien im Hinblick auf die Genauigkeit, Zuverlässigkeit und Vollständigkeit solcher Informationen ab. Insbesondere sind Angaben und Informationen zum Gewicht von Edelsteinen bzw. -metallen sowie zur Anzahl der Steine und Karat nur als Hinweis zu verstehen und können geringfügig variieren. 

 

 

Haftungsbeschränkung 

 

Soweit nach geltendem Recht zulässig, lehnen wir alle anderen Bestimmungen, Bedingungen und Gewährleistungen bzw. Garantien im Hinblick auf die Produkte und die Vertriebskanäle ab und schließen diese aus, egal, ob sie von kodifiziertem Recht oder anderweitig ausdrücklich oder implizit vorgesehen sind oder aus einem früheren Geschäftsverkehr, Handelsgebrauch oder Handelssitte entstehen.

 

Nichts in diesen Verkaufsbedingungen schränkt unsere Haftung für irgendeinen Haftungsanspruch ein oder schließt diese aus, wenn sie nach geltendem Recht nicht beschränkt oder ausgeschlossen werden kann. Vorbehaltlich des vorherigen Satzes sowie im Einklang mit diesen Verkaufsbedingungen übersteigt unsere Gesamthaftung Ihnen gegenüber für jedwede Bestellung und egal, ob sich diese auf einen Vertrag, ein Vergehen (einschließlich Fahrlässigkeit) oder etwas anderes stützt, selbst wenn wir von der Möglichkeit eines solchen Schadens informiert wurden, in keinem Fall einhundert Prozent (100%) des Preises für das (die) Produkt(e) in Ihrer Bestellung.

 

Bitte beachten Sie, dass in einigen Rechtsordnungen die Verbraucherschutzgesetze unter Umständen den Ausschluss oder die Beschränkung gewisser Garantien bzw. Gewährleistungen oder Haftungspflichten nicht zulassen und somit die vorstehenden Ausschlüsse und Beschränkungen in jenem Fall nicht gelten.

 

 

Allgemeine Bestimmungen

 

Sollte eine Bestimmung oder ein Teil einer Bestimmung dieser Verkaufsbedingungen für rechtswidrig, ungültig oder nicht durchsetzbar erklärt werden, wird erachtet, dass jene Bestimmung oder Teilbestimmung nicht länger Teil dieser Verkaufsbedingungen ist, wobei die Rechtmäßigkeit, Gültigkeit oder Durchsetzbarkeit der restlichen Bestimmungen dieser Verkaufsbedingungen hiervon unberührt bleibt, außer das geltende Recht schreibt etwas anderes vor.

 

Die vorliegenden Verkaufsbedingungen (und die hierin durch Verweis aufgenommenen entsprechenden Bedingungen) stellen die gesamte Vereinbarung zwischen Ihnen und uns im Hinblick auf die Bestellung von Produkten oder Dienstleistungen dar und ersetzen sowie machen alle früheren Vereinbarungen, Vertragsentwürfe, Verträge, Übereinkünfte, Zusagen oder Nebenverträge jedweder Art unwirksam, die von den Parteien schriftlich oder mündlich in Bezug auf den einschlägigen Gegenstand eingegangen wurden.

 

Wir übernehmen keine Haftung für die nicht erfolgte oder verspätet erfolgte Erfüllung bzw. Einhaltung unserer aus diesen Verkaufsbedingungen resultierenden Pflichten, wenn dies auf eine Ursache zurückzuführen ist, die sich unserer Kontrolle entzieht.

 

Sollten wir auf die Geltendmachung des Verstoßes gegen eine Bestimmung in diesen Verkaufsbedingungen verzichten, ist dies nicht als ein Verzicht auf die Geltendmachung einer anderen oder zukünftigen Verletzung zu verstehen. 

 

Dieser Vertrag besteht zwischen uns und Ihnen. Keine andere Person hat irgendein Recht, eine Vertragsbestimmung durchzusetzen. Wenn Sie allerdings ein Produkt als Geschenk kaufen, kommt dem Empfänger Ihres Geschenks die entsprechende Garantie von A. Lange & Söhne zugute.

 

 

Geltendes Recht und Gerichtsstand

 

Diese Verkaufsbedingungen unterliegen dem Recht des Landes in dem die anwendbare Verkaufsgesellschaft ihren eingetragenen Geschäftssitz hat unter Ausschluss der Kollisionsnormen und sind demgemäß auszulegen. Alle Streitigkeiten, Meinungsverschiedenheiten oder Forderungen aus oder in Verbindung mit diesen Verkaufsbedingungen, einschließlich der Gültigkeit, Ungültigkeit, Verletzung oder Kündigung der Verkaufsbedingungen, sind durch ein ordentliches Gericht oder ein Schiedsgericht im Einklang mit den Verkaufsbedingungen beizulegen. Sofern das Anwendbare Recht von den verbindlichen Verbrauchergesetzen in Ihrem eigenen Land abweicht, werden wir Ihnen einen ähnlichen Schutz gewähren.


Sie können entweder bei den Gerichten des Landes in dem die anwendbare Verkaufsgesellschaft ihren eingetragenen Geschäftssitz hat oder den Gerichten in dem Land, in dem Sie Ihren Wohnsitz haben, Klage gegen uns erheben. Auch wir können Klage gegen Sie bei den Gerichten in dem Land, in dem Sie Ihren Wohnsitz haben, erheben.


Ohne dass hierdurch die Möglichkeit, gerichtlich vorzugehen, eingeschränkt wird, haben Sie und A. Lange & Söhne sich zunächst innerhalb einer Frist von dreißig (30) Tagen gütlich um die Beilegung der Auseinandersetzung oder um eine Einigung in Bezug auf das Produkt, die Verkaufsbedingungen oder in Bezug auf Verstöße gegen diese Bedingungen zu bemühen.


Wenn Sie ein in der Europäischen Union ansässiger Verbraucher sind, haben Sie das Recht, Ihre Beschwerde einer alternativen Streitbeilegungsstelle zu unterbreiten. Für eine Liste der alternativen Streitbeilegungsstellen rufen Sie bitte die Plattform der Europäischen Kommission für Online-Streitbeilegung unter der folgenden Internetadresse auf: http://ec.europa.eu/consumers/odr/


Für Einkäufe mit Lieferung an Adressen in Belgien: Sie können auch den Streitbeilegungsdienst nutzen, der über den Ombudsmann-Verbraucherservice (Nordtor II, Boulevard du Roi Albert II 8 Bus 1 1000 Brüssel, Tel.: 02 702 52 00, contact@consumentenombudsdienst.be, www.consumentenombudsdienst.be/nl).


Für Einkäufe mit Lieferung an Adressen in Frankreich: Gemäß Artikel L. 612-1 des französischen Verbrauchergesetzbuchs können Sie den Dienst der Vereinigung Europäischer Mediatoren, an die wir uns kostenlos melden, entweder über das Internet nutzen: https://www.mediationconso-ame.com, indem Sie das für diesen Zweck vorgesehene Formular zusammen mit den Unterlagen ausfüllen, die Ihre Anfrage unterstützen, entweder per Post: AME Conso, 11 place Dauphine - 75001 PARIS.

 

 

Kontaktieren Sie uns

 

Bei Fragen oder Anmerkungen zu diesen Verkaufsbedingungen oder anderen Anliegen kontaktieren Sie uns bitte unter der unten genannten Adresse. 

 

A. LANGE & SÖHNE 
Client Relations Center
Keizersgracht 485
1017 EJ Amsterdam
Niederlande

 

Telefonnummern
+49 033 05356 9899
+44 020 3692 0248
+33 01706 70001


https://contact.alange-soehne.com/de/contact
 

 

 

Rückgabe- und Umtauschrichtlinie

 

Diese Rückgabe- und Umtauschrichtlinie enthält Einzelheiten zu Ihren Optionen, wie Sie einen Vertrag mit uns kündigen können, wie Sie Ihren Kauf zurückgeben können und welche Rechte Sie in Bezug auf die Rückerstattung oder den Umtausch haben.


(a) Kündigungsrecht

Sie haben das Recht, den durch unsere schriftliche Bestellbestätigung begründeten Vertrag ohne Angabe von Gründen innerhalb von vierzehn (14) Tagen ab dem Zeitpunkt, an dem Sie oder eine von Ihnen benannte Person (außer dem Spediteur) physisch in den Besitz der Produkte Ihrer Bestellung gelangen, zu kündigen. Wenn Sie ein in der Europäischen Union oder dem Europäischen Wirtschaftsraum ansässiger Kunde sind und den Kauf über die Vertriebskanäle abgewickelt haben, wird es als Ihr gesetzliches Recht erachtet, dass Sie vom Vertrag zurücktreten können. Zur Einhaltung der Frist, die für Rücktritte vom Vertrag zu beachten ist, ist es ausreichend, dass Sie vor Ablauf der Rücktrittsfrist vom Vertrag zurücktreten.


Um den Vertrag zu kündigen sowie Ihr (Ihre) Produkt(e) zurückzugeben können Sie entweder unser Client-Relation-Center kontaktieren und die Instruktionen unserer Mitarbeiter befolgen oder uns eine unmissverständliche Erklärung wie ein Schreiben auf dem Postweg oder per E-Mail an die folgende Adresse zukommen lassen: (i) Für Einkäufe mit Lieferung an Adressen im Vereinigten Königreich: contact.europe@lange-soehne.com or A. Lange & Söhne, Richemont UK c/o Regency Shipping Ltd, Unit 15 Trident Industrial Estate, Blackthorne Road, Colnbrook, Slough SL3 0AX; und (ii) für Einkäufe mit Lieferadresse außerhalb des Vereinigten Königreichs: contact.europe@lange-soehne.com oder  A. Lange & Söhne, Client-Relations-Center, RLG Europe BV, PO Box 2967, NL-1000 CZ Amsterdam. Alternativ können Sie auch das Musterkündigungsformular verwenden siehe unten in dieser Rückgabe- und Umtauschrichtlinie, dessen Gebrauch ist jedoch nicht verpflichtend.

 

(b) Rückgabeverfahren

Die Produkte, die über die Vertriebskanäle gekauft wurden, können nur im Einklang mit unseren Verkaufsbedingungen an unser E-Boutique-Vertriebszentrum von A. Lange & Söhne an die Adresse unserer Abteilung für Rückgaben, wie im Abschnitt „Häufig gestellte Fragen“ beschrieben oder für mehr Informationen steht Ihnen auch unser Client-Relations-Center zur Verfügung, oder, falls verfügbar, an ausgewählte Einzelhandelsboutiquen von A. Lange & Söhne zurückgegeben werden.


Die Produkte, die nicht über die Vertriebskanäle gekauft wurden, können NICHT an unser E-Boutique-Vertriebszentrum von A. Lange & Söhne zurückgegeben werden.
Zur Rückgabe eines Produkts an unser E-Boutique-Vertriebszentrum befolgen Sie bitte die nachstehenden Schritte:


(i) Rufen Sie das Client-Relations-Center an.
(ii) Sie können sich entweder dazu entscheiden, unseren Abholservice zu nutzen und einen Abholtermin mit unserem Logistikpartner zu vereinbaren. In diesem Zusammenhang könnten Sie zu diesem Zeitpunkt gebeten werden, Informationen über das Produkt bereitzustellen, damit wir eine erste Einschätzung seines Zustands durchführen können.
(iii) Unser Client-Relations-Center wird Ihnen entweder ein Rücksendeformular per E-Mail zusenden oder Sie bitten, jenes Rücksendeformular auszufüllen, das bei der Produktzustellung beigefügt war.
(iv) Füllen Sie das Rücksendeformular aus und unterschreiben Sie es.
(v) Sie müssen das ausgefüllte Rücksendeformular, das Produkt mit all seinen Zubehörteilen, den Gratisartikeln, die Sie im Rahmen Ihrer Bestellung erhalten haben, der Bedienungsanleitung, der Garantiekarte und allen anderen Dokumenten in der Original-Verpackung in das zurückzusendete Paket geben.
(vi) Bitte verschließen Sie das Rücksendepaket gut und bringen den bei Ihrem Kauf erhaltenen vorausbezahlten Luftfrachtbrief am Paket an.
(vii) Am vereinbarten Datum wird unser Logistikpartner das verschlossene Rücksendepaket bei Ihnen abholen. Sie erhalten dort eine Empfangsbestätigung mit einer Sendungsverfolgungsnummer, die Sie aufbewahren sollten, bis wir Ihnen eine Bestätigung über die Rückerstattung des Kaufpreises Ihrer Bestellung per E-Mail senden.


Sie müssen einen Nachweis über die Rücksendung aufbewahren, wobei wir keine Haftung übernehmen, wenn ein solcher Nachweis nicht vorgelegt werden kann. Nur für Waren, die beim E-Boutique-Vertriebszentrum von A. Lange & Söhne eingegangen sind, besteht ein Erstattungsanspruch oder ein Umtauschrecht. Wenn Sie sich für einen anderen als den von uns bereitgestellten Logistikpartner entscheiden, bleibt das Risiko des Verlusts oder der Beschädigung des Produkts während des Transports bei Ihnen, bis das Produkt in unserem Besitz ist.


Falls verfügbar, können Sie das Produkt an eine Einzelhandelsboutique von A. Lange & Söhne in dem Land zurückgegeben, in das Ihr Produkt geliefert wurde. Für weitere Informationen siehe „Häufig gestellte Fragen“ oder wenden Sie sich bitte an das Client-Relations-Center. Sie könnten gebeten werden, Informationen über die Produkte bereitzustellen, damit wir eine erste Einschätzung ihres Zustands durchführen können.


(c) Zustand der zurückgegebenen Produkte

Wir werden überprüfen, ob das zurückgegebene Produkt den Bedingungen der Rückgabe- und Umtauschbestimmungen entspricht. Ist das der Fall, wird die Erstattung oder der Umtausch bearbeitet.


Die Produkte sind neu, ungebraucht sowie in einem perfekten Zustand, eingepackt in das mitgelieferte Schutzmaterial, mit den angebrachten Aufklebern und Etiketten (sofern zutreffend) sowie in der originalen A. Lange & Söhne - und Versandverpackung, einschließlich aller Zubehörteile und Dokumente, zurückzugeben. Die Uhrarmbänder, die auf Ihren Wunsch hin angepasst wurden, sind exakt mit derselben Anzahl von Gliedern wie in der Original-Versandverpackung zurückzusenden. Wir behalten uns das Recht vor, die Rücksendung nicht anzunehmen, wenn das Produkt Verschleißerscheinungen aufweist, verwendet wurde oder auf irgendeine Weise gegenüber seinem ursprünglichen Zustand abgeändert wurde, oder wir können alternativ die Rückerstattungssumme oder den Umtauschwert dementsprechend vermindern.


Wenn Sie Gratisartikel mit Ihrer Bestellung erhalten haben, sind diese gemeinsam mit den Produkten zurückzugeben.


Alle Rücksendungen unterliegen einer strengen Qualitätskontrolle („QK“) durch uns, um sicherzustellen, dass die zurückgesendeten Produkte den oben genannten Anforderungen entsprechen. Erfüllen Produkte unsere QK-Standards nicht, verweigern wir die Annahme der Rücksendung und senden die Produkte erneut an Sie zurück. Wenn das zurückgesendete Produkt die QK besteht, werden wir die jeweilige Rückerstattung oder den Umtausch veranlassen.


Bei einem Verstoß gegen diese Verkaufsbedingungen sind wird dazu berechtigt, die Annahme des zurückgegebenen Produkts zu verweigern und es auf Ihre Kosten an Sie zurückzusenden.


(d) Produkte, deren Rückgabe oder  Umtausch ausgeschlossen ist

Bestellungen von Produkten, die auf irgendeine Weise personalisiert oder gemäß Ihren Angaben für Sie maßgefertigt wurden, können nicht storniert werden und die besagten Produkte können nichtzwecks Umtausch oder Rückerstattung an uns zurückgegeben werden. Dies schließt unter anderem die Produkte ein, die mit einer Gravur oder Prägung versehen wurden.


(e) Rückerstattung

Sie können ein über die Vertriebskanäle gekauftes Produkt zwecks Rückerstattung an uns zurücksenden, wenn die Rücksendung diese Verkaufsbedingungen und im Konkreten (a) das Kündigungsrecht und (b) das oben dargelegte Rückgabeverfahren erfüllt.


Dieser Abschnitt gilt nicht für Einkäufe mit Lieferung an Adressen in Spanien: Nur der Käufer hat Anspruch auf den Erhalt der Rückerstattung des Kaufpreises. Unter keinen Umständen hat eine Person, die das Produkt als Geschenk erhalten hat (d.h. ein „Geschenkempfänger“), Anspruch auf den Erhalt einer Rückerstattung. Sind Sie der Empfänger eines Geschenks und möchten Sie ein Produkt zurückgeben, dann wenden Sie sich bitte an das Client-Relations-Center, um Ihre Optionen zu besprechen.


Falls die Rücksendung diese Verkaufsbedingungen erfüllt, erstatten wir im Regelfall dem Käufer den Kaufpreis innerhalb von vierzehn (14) Tagen ab Empfang der Widerrufserklärung mit dem gleichen Zahlungsmittel, das der Käufer für die ursprüngliche Transaktion verwendet hat, zurück. Wir sind jedoch berechtigt, die Rückerstattung bis Eingang des Produkts bzw. der Erbringung des Nachweises hinsichtlich der Rücksendung des Produkts zurückzubehalten, je nachdem, was zuerst eintritt. Die ursprünglichen Versandkosten werden zurückerstattet, es sei denn, Sie haben sich für eine nicht standardmässige Lieferung entschieden. In diesem Fall können die dadurch zusätzlich angefallenen Kosten nicht erstattet werden.


Bei Rückgabe eines über die Vertriebskanäle gekauften Produkts an eine teilnehmende Einzelhandelsboutique von A. Lange & Söhne (für nähere Informationen über unsere teilnehmenden Einzelhandelsboutiquen siehe oder wenden Sie sich bitte an das Client-Relations-Center) haben Sie ausschließlich Anspruch auf den Erhalt einer Warengutschrift der Boutique. Wird das Produkt in einer teilnehmenden Einzelhandelsboutique zurückgegeben, erfolgt keine Rückerstattung in bar oder auf Ihre Zahlungskarte. Die Warengutschriften der Boutique können ausschließlich für in einer teilnehmenden Einzelhandelsboutique gekaufte Produkte und nicht für solche, die über die Vertriebskanäle erworben werden, eingelöst werden. Bitte wenden Sie sich für weitere Informationen an das Client-Relations-Center.


(f) Umtausch

Sie können ein über die Vertriebskanäle gekauftes Produkt zum Umtausch gegen ein anderes A. Lange & Söhne-Produkt an uns zurücksenden, wenn die Rücksendung diese Verkaufsbedingungen und im Konkreten (a) das Kündigungsrecht und (b) das oben dargelegte Rückgabeverfahren erfüllt.


In jedem Fall wird der Verkauf des zurückgegebenen Produkts storniert und für das bestellte Produkt muss eine neue Bestellung aufgegeben werden.


Sollte ein Produkt zwecks Umtausch gegen ein günstigeres Produkt an das A. Lange & Söhne-E-Boutique-Vertriebszentrum zurückgesendet werden, hat nur der Käufer des zurückgegebenen Produkts Anspruch auf den Erhalt einer Erstattung der preislichen Differenz.


Bei Einkäufen mit einer Lieferadresse außerhalb Frankreichs: Sollte ein Produkt zwecks Umtausch gegen ein günstigeres Produkt in einer teilnehmenden Einzelhandelsboutique von A. Lange & Söhne zurückgegeben werden (für nähere Informationen über unsere teilnehmenden Einzelhandelsboutiquen siehe oder wenden Sie sich bitte an das Client-Relations-Center), hat die Person, die die Rückgabe vornimmt, ausschließlich Anspruch auf den Erhalt einer Warengutschrift in Höhe der preislichen Differenz. Die Warengutschriften der Boutique können ausschließlich für in einer teilnehmenden Einzelhandelsboutique von A. Lange & Söhne gekaufte Produkte und nicht für solche, die über die Vertriebskanäle erworben werden, eingelöst werden. Bitte wenden Sie sich für weitere Informationen an das Client-Relations-Center.


Für Einkäufe mit Lieferung an Adressen in Frankreich: Wenn Sie ein über die Vertriebskanäle gekauftes Produkt an eine teilnehmende A. Lange & Söhne -Einzelhandelsboutique zurücksenden (lesen Sie unseren FAQ-Bereich oder wenden Sie sich an das Client Relations Center, um Informationen zu unseren teilnehmenden A. Lange & Söhne -Einzelhandelsboutiquen zu erhalten ) haben Sie nach Ihrer Wahl das Recht auf eine Rückerstattung oder Gutschrift Ihrer zukünftigen Einkäufe in Höhe eines Betrags, der dem Wert Ihres Kaufs entspricht. Gutschriften für zukünftige Einkäufe im Geschäft können nur für Produkte verwendet werden, die in einer teilnehmenden A. Lange & Söhne -Einzelhandelsboutique gekauft wurden, und nicht für Produkte, die über die Verkaufskanäle gekauft wurden. Weitere Informationen finden Sie in unserem FAQ-Bereich oder wenden Sie sich an das Client-Relations-Center.


Wird ein Produkt bei der Rückgabe gegen ein teureres umgetauscht, haben Sie für die Preisdifferenz aufzukommen.

 


Musterkündigungsformular

- (i) Für Einkäufe mit Lieferung an Adressen im Vereinigten Königreich: contact.europe@lange-soehne.com or A. Lange & Söhne, Richemont UK c/o Regency Shipping Ltd, Unit 15 Trident Industrial Estate, Blackthorne Road, Colnbrook, Slough SL3 0AX; und (ii) für Einkäufe mit Lieferadresse außerhalb des Vereinigten Königreichs: contact.europe@lange-soehne.com oder  A. Lange & Söhne, Client-Relations-Center, RLG Europe BV, PO Box 2967, NL-1000 CZ Amsterdam:


- Hiermit widerrufe(n) ich/wir (*) den von mir/uns (*) abgeschlossenen Vertrag über den Kauf der folgenden Waren (*)/die Erbringung der folgenden Dienstleistung (*)


- Bestellt am (*)/erhalten am (*),


- Name des/der Verbraucher/s,


- Adresse des/der Verbraucher/s,


- Unterschrift des/der Verbraucher/s (nur wenn dieses Formular in Papierform zugestellt wird),


- Datum


(*) Unzutreffendes streichen.
 

* Accédez directement à la politique de retours et d'échanges

 

 

 

E-boutique & Centre De Relations Clientèle Pour L’europe A. Lange & Söhne 

Conditions De Vente 

Dernière mise à jour : mai 2021
 

 

Nous pouvons modifier les présentes Conditions de Vente à tout moment. Par conséquent, veuillez les vérifier régulièrement afin d’être tenu informé des mises à jour. La dernière version des présentes Conditions de Vente sera toujours disponible sur les Plateformes. Toute nouvelle version des présentes Conditions de Vente prendra effet immédiatement à la date de publication et régira toutes commandes de produits ou services passées à compter de cette date. Toutes modifications apportées aux Conditions de Vente après que vous ayez passé commande n'auront pas d'impact sur ladite commande ni sur vos relations avec nous, sauf si la loi en vigueur l’exige.

 

 

Concernant A. Lange & Söhne et les présentes Conditions de Vente

 

Les présentes Conditions de Vente s'appliquent à toutes ventes de produits ou services A. Lange & Söhne que vous pouvez commander auprès de notre Entité de Vente (comme définie ci-dessous), sur le site Internet et via toutes applications mobiles ou numériques associées renvoyant aux présentes Conditions de Vente (collectivement, les « Plateformes ») ou par téléphone via notre centre de relations clientèle (le « Centre de Relations Clientèle »).


L’Entité de Vente qui vous vendra les produits dépendra de l’adresse de livraison des produits (« Entité de Vente », « A. Lange & Söhne », « nous », « nous-mêmes » et « notre »):


Pour des achats avec une adresse de livraison en France: Société Cartier, dont le siège social est 13, rue de la Paix, 75002 Paris, France, et possédant le numéro de TVA CEE FR 36 775 658 859.


Pour des achats avec une adresse de livraison en le Royaume-Uni: Richemont UK Limited, dont le siège social est 15 Hill Street, Londre W1J 5QT, Royaume-Uni. Notre numéro de TVA est GB 238 5603 54.


Pour des achats avec une adresse de livraison en Allemagne: Richemont Northern Europe GmbH dont le siège social est Landsberger Str. 302-306, 80687 Munich, Allemagne. Notre numéro de TVA est DE 129 311 406. 


Pour des achats avec une adresse de livraison en la Suisse: Richemont Suisse S.A. dont le siège social est 9, route des Biches, 1752 Villars-sur-Glâne, la Suisse. Notre numéro de TVA est CHE-102.738.465. 


Pour des achats avec une adresse de livraison en Italie: Richemont Italia S.p.A. dont le siège social est Via Benigno Crespi 26, 20159, Milan, Italie. Notre numéro de TVA est IT01649000153. 


Pour des achats avec une adresse de livraison en les Pays-Bas: RLG Europe B.V. dont le siège social est Herengracht 436, 1017 BZ, Amsterdam, les Pays-Bas. Notre numéro de TVA est NL001468583B01.


Pour des achats avec une adresse de livraison en Luxembourg: Richemont International Holding S.A. dont le siège social est 35 boulevard Prince Henri, L-1724, Luxembourg. Notre numéro de TVA est 19972209115.


Pour des achats avec une adresse de livraison en Belgique: RLG Europe (Belgium Branch) dont le siège social est Waterloolaan 54, 1000 Bruxelles, Belgique. Notre numéro de TVA est BE0875624542.


Pour des achats avec une adresse de livraison en Suède: RLG Europe B.V. Sweden Filial dont le siège social est Smalandsgatan 10, 111 46, Stockholm, Suède. Notre numéro de TVA est SE516411164201.


Pour des achats avec une adresse de livraison en Danemark: RLG Denmark filial af RLG Europe B.V., Holland dont le siège social est Østergade 3, Copenhague, Danemark. 1100. Notre numéro de TVA est DK40018638.


Pour des achats avec une adresse de livraison en Autriche: Richemont Northern Europe GmbH – Austria Branch dont le siège social est Kohlmarkt 1, 1010, Vienne, Autriche. Notre numéro de TVA est ATU44737308.


Pour des achats avec une adresse de livraison en Czech Republic: Richemont Northern Europe GmbH, organizační složka dont le siège social est Praha 1, Staré Město, Pařížská 934/2, PSČ 11000, Prague, Czech Republic. Notre numéro de TVA est CZ24761435. 


Pour des achats avec une adresse de livraison dans d’autres pays dans lesquels nous expédions selon notre politique d’expédition: RLG Europe BV, Amsterdam (NL), Swiss Branch, Villars-sur-Glâne, dont le siège social est 9 Route des Biches, CH-1752 Villars-sur-Glâne 2, la Suisse. Notre numéro de TVA est CHE-114.784.839.


L’Entité de Vente est une filiale de Lange Uhren GmbH, qui possède et modifie les Plateformes conformément aux Conditions d’Utilisation, et qui est responsable de nos pratiques en matière de recueil d’informations conformément aux conditions de la Politique de Confidentialité et notre Politique de Cookies. En passant commande, vous acceptez d’être lié par les Conditions d’Utilisation, la Politique de Confidentialité, la Politique de Cookies et la Politique de Retours et d'Échange, dont les conditions sont intégrées aux présentes Conditions de Vente. Pour plus d'informations sur notre politique de retour, veuillez consulter notre Politique de Retours et d'Échange.

 

Veuillez lire attentivement les présentes Conditions de Vente. Les présentes Conditions de Vente s'appliquent à toute commande passée par l'intermédiaire des Plateformes ou du Centre de Relations Clientèle (collectivement les « Circuits de Vente »). Veuillez noter qu'avant de commander des produits ou services, il vous sera demandé d'accepter les présentes Conditions de Vente. Si vous n’acceptez pas les présentes Conditions de Vente, vous ne serez pas en mesure de commander un quelconque produit ou service par l’intermédiaire des Circuits de Vente. Les ventes conclues par l'intermédiaire de points de vente physiques (tels que nos boutiques) ou par l’intermédiaire de tiers (tels que des revendeurs agréés) ne sont pas soumises aux présentes Conditions de Vente.
 

 

Conditions pour l’achat

 

Seules les personnes physiques (et non les personnes morales) qui (a) ont atteint l'âge de la majorité légale requis pour conclure des contrats (dix-huit ans dans la plupart des pays) ; (b) jouissent de la capacité légale de conclure des contrats ; et (c) utilisent une adresse d’expédition dans le(s) pays que nous desservons (tels qu’indiqués par les Circuits de Vente), peuvent commander des produits par l’intermédiaire des Circuits de Vente. Si vous n’avez pas atteint l’âge de la majorité légale ou si pour une quelconque autre raison vous ne jouissez pas de la capacité légale de conclure des contrats, l’un de vos parents ou votre tuteur devra passer votre commande en votre nom, et il sera invité à accepter les présentes Conditions de Vente.


En passant commande par l’intermédiaire des Circuits de Vente, vous déclarez et garantissez être un client et utilisateur final de bonne foi effectuant un achat pour votre propre usage ou l’usage personnel d’un tiers, et que vous ne livrerez pas, ne vendrez pas ou ne distribuerez pas de toute autre manière nos produits, ni n’achèterez nos produits ou services à des fins commerciales.

 

 

Disponibilité et quantité des produits

 

Toutes les commandes passées par l’intermédiaire des Circuits de Vente sont sous réserve de disponibilité et de notre acceptation desdites commandes. Les produits présentés sur les Plateformes, qui ne peuvent être ajoutés au panier, ne sont pas disponibles à la vente sur les Plateformes. Le Centre de Relations Clientèle peut fournir plus d'informations à l’égard de ces produits. Pour obtenir des informations concernant le processus de commande, veuillez vous référer à notre article Processus de Commande ci-dessous.


Des limites de quantité peuvent s'appliquer aux commandes de certains produits. Nous nous réservons le droit de refuser à tout moment, sans préavis, les commandes dépassant un certain nombre de produits autorisés.

 

 

Enregistrement de compte et validation des achats visiteur

 

Pour passer commande, vous pouvez soit vous enregistrer et créer un compte en ligne, soit passer commande en tant que visiteur sans créer de compte en ligne en sélectionnant l’option «Guest Checkout». Lorsque vous passez commande en tant que visiteur, nous pouvons tout de même créer un compte dans nos systèmes internes afin d’enregistrer votre (vos) achat(s).


Pour des achats avec une adresse de livraison en France: Conformément à l’article L.223-2 du Code de la consommation, nous vous informons que vous êtes en droit de vous inscrire sur la liste “Bloctel” d’opposition au démarchage téléphonique, pratique à laquelle la Maison A. Lange & Söhne n’a pas recours. Pour plus d’informations, nous vous invitons à vous référer à la Politique de Confidentialité de A. Lange & Söhne.

 

 

Services personnalisés 

 

Les services de personnalisation ou d'autres services peuvent être proposés sur une sélection de produits. Si vous souhaitez faire personnaliser votre produit, veuillez fournir les informations demandées dans les Circuits de Vente.


Nous nous réservons le droit de retenir ou de refuser l’acceptation de toute commande de produits personnalisés ou accompagnés d’une carte message contenant des propos inacceptables, illégaux ou contraires à nos politiques. Il vous incombe de veiller à l’exactitude de toute mention que vous fournissez concernant les produits à personnaliser.


En outre, les commandes de produits personnalisés ne sont pas annulables et les produits qui ont été personnalisés sur mesure, d’une manière ou d’une autre, ne peuvent nous être restitués en vue d’un échange ou d’un remboursement, tel que décrit dans les présentes Conditions de Vente. Cette clause n'affecte pas vos droits de consommateur (veuillez consulter l’article Garantie du fabricant et vos droits légaux en tant que consommateur pour plus d'informations).

 

 

Processus de commande

 

Le processus de commande des Plateformes inclura les étapes suivantes : 


 AJOUTER AU PANIER: UNE FOIS QUE VOUS AVEZ CHOISI UN PRODUIT, VOUS POUVEZ LE METTRE DANS VOTRE PANIER. VOUS POUVEZ ALORS DÉCIDER DE POURSUIVRE VOS ACHATS ET LES AJOUTER À VOTRE PANIER (SOUS RÉSERVE DES LIMITES DE DISPONIBILITÉ ET DE QUANTITÉ). METTRE UN ARTICLE DANS VOTRE PANIER NE GARANTIT PAS SA DISPONIBILITÉ AU MOMENT DE L’ACHAT, LAQUELLE N’EST CONFIRMÉE QU’UNE FOIS QUE VOUS AVEZ REÇU UNE CONFIRMATION ÉCRITE DE COMMANDE ET D’EXPÉDITION.
 VALIDATION DES ACHATS VISITEUR/MON COMPTE: LORSQUE VOUS ÊTES PRÊT, VOUS PASSEZ ALORS À LA « VALIDATION », SOIT EN TANT QUE VISITEUR, SOIT PAR L’INTERMÉDIAIRE DE VOTRE COMPTE ENREGISTRÉ. VOUS POUVEZ ÉGALEMENT SUPPRIMER DU PANIER UN OU PLUSIEURS PRODUIT(S) QUE VOUS AVEZ SÉLECTIONNÉ(S) LORS DU PROCESSUS DE VALIDATION.
LIVRAISON, VÉRIFICATION ET PAIEMENT: LORS DU PROCESSUS DE VALIDATION, VOUS AJOUTEZ ET VÉRIFIEZ LES DÉTAILS DE VOTRE COMMANDE ET VOS INFORMATIONS PERSONNELLES (NOTAMMENT L'ADRESSE DE COURRIER ÉLECTRONIQUE, L'ADRESSE D’EXPÉDITION, L’ADRESSE DE FACTURATION ET LES DONNÉES DE PAIEMENT). VOUS DEVEZ VÉRIFIER ATTENTIVEMENT ET CONFIRMER TOUS LES DÉTAILS APPARAISSANT SUR LA PAGE DE RÉSUMÉ DE LA COMMANDE AVANT DE PASSER VOTRE COMMANDE.
• PASSATION DE COMMANDE: VOUS COCHEZ ALORS LA CASE CORRESPONDANTE ET PASSEZ VOTRE COMMANDE.

 

Si une commande est passée par l’intermédiaire du Centre de Relations Clientèle, l’ambassadeur A. Lange & Söhne vous guidera tout au long des étapes ci-dessus et vous demandera verbalement de confirmer les détails de votre commande.

 

Nous nous réservons le droit, à notre seule discrétion, de refuser, d'annuler ou de résilier des commandes à tout moment pour des motifs raisonnables. Par exemple, nous pouvons refuser, résilier ou annuler votre commande en cas de litige en cours concernant le paiement d’une précédente commande ou si nous vous soupçonnons, à notre seule discrétion, (i) d'activités frauduleuses ; ou (ii) de toute autre sorte de violation des présentes Conditions de Vente.

 

 

Prix, taxes et frais de livraison

 

Sauf stipulation contraire, tous les prix indiqués sur les pages produits des Plateformes ou indiqués par le Centre de Relations Clientèle comprennent les taxes de vente/TVA , mais excluent les frais de livraison et toutes autres taxes.


La devise applicable sera mise à jour selon la destination de la livraison après que vous nous avez fourni l’adresse de livraison et sera mentionnée sur votre panier avant que vous ne placiez votre commande. Vous devrez contrôler soigneusement les prix mis à jour ainsi que la devise applicable.
Les taxes de vente ou taxes d’utilisation varieront selon le lieu de livraison des produits.


Les frais de livraison sont décrits, le cas échéant, dans la Politique d’Expédition indiquée ci-après ou sur les Circuits de Vente. Les frais de livraison ne sont pas indiqués sur les pages produits mais seront ajoutés au prix du produit après avoir choisi vos options de livraison. Un récapitulatif de ces frais sera fourni avant qu’il ne vous soit demandé de confirmer et de passer votre commande, et ces frais figureront également dans les emails que nous échangerons avec vous une fois que vous aurez choisi vos options de livraison.


Nous pouvons proposer un mécanisme de remboursement de la TVA si vous décidez de faire livrer les produits dans certains pays de l’Union Européenne et, au plus tard trente (30) jours après, de les exporter hors de l’Union Européenne sous certaines conditions. Un tel mécanisme ne sera pas disponible pour les clients de l’Espace Economique Européen. Pour plus de détails, veuillez consulter notre rubrique FAQ ou contacter notre Centre de Relations Clientèle.


Nous pouvons proposer un mécanisme de remboursement de la TVA si vous décidez de faire livrer les produits en Suisse et, au plus tard trente (30) jours après, de les exporter hors de la Suisse sous certaines conditions. Pour plus de détails, veuillez consulter la rubrique FAQ ou contacter notre Centre de Relations Clientèle.


Nous nous réservons le droit de modifier les prix et frais de livraison à tout moment et sans préavis.


Nous veillons à ce que les prix des produits et les frais de livraison soient corrects au moment où les informations pertinentes ont été saisies dans le système ou vous ont été communiquées via le Centre de Relations Clientèle. Toutefois, malgré les efforts raisonnables que nous déployons, il est toujours possible que le prix de certains des produits proposés par l'intermédiaire de nos Circuits de Vente ou les frais de livraison ne soient pas exacts. Si le prix de l'un des produits que vous commandez ou les frais de livraison sont inexacts, nous vous contacterons dès que possible pour vous informer de cette erreur. Si nous ne sommes pas en mesure de vous contacter à l’aide des coordonnées que vous avez fournies durant le processus de commande, nous annulerons la commande et vous en informerons pas écrit. Si nous acceptons votre commande par erreur et la traitons alors qu’une erreur se produit au niveau des tarifs indiqués ou des frais de livraison, nous pouvons annuler la fourniture du produit et vous rembourser les sommes que vous avez versées.


Veuillez noter que les modifications apportées à la loi en vigueur entre la date de passation de votre commande et la date de réception d’une Confirmation écrite de Commande et d’Expédition peuvent modifier les taxes liées à votre commande. Si la modification qui en résulte se traduit par une hausse des taxes qui vous sont facturées, nous vous contacterons et vous demanderons de reconfirmer votre commande.

 

 

Paiement

 

Nous acceptons les moyens de paiement identifiés dans le cadre du processus de commande via les Circuits de Vente. En fonction des moyens de paiement, nous pouvons demander des informations supplémentaires, y compris toute forme d’identification particulière.


Au moment de commander sur les Plateformes, vous devrez indiquer vos coordonnées de paiement sur le formulaire approprié. Dans le cas d’une commande passée par téléphone, vous devrez communiquer vos coordonnées de paiement complètes au Centre de Relations Clientèle. Tous les titulaires de cartes de paiement sont soumis à un contrôle de validation et à une procédure d’autorisation de l’émetteur de la carte. Si l’émetteur de votre carte de paiement refuse d’autoriser le paiement en notre faveur, vous devrez directement contacter celui-ci en vue de régler le problème.
D'autres moyens de paiement peuvent également être soumis à des contrôles de validation et à une procédure d'autorisation des fournisseurs de système de paiement. Vous nous autorisez expressément à exécuter les contrôles de sécurité si nous le jugeons nécessaire, à transmettre ou obtenir occasionnellement des informations (y compris des informations mises à jour) vous concernant à l’intention ou provenant de tiers, y compris mais sans s’y limiter, les coordonnées de votre carte de paiement, afin d’authentifier votre identité, de valider votre carte de paiement, d’obtenir une autorisation initiale de carte de paiement et d’autoriser des transactions individuelles d’achat.


Le montant total de votre achat sera habituellement bloqué sur votre carte de paiement jusqu’à l’expédition de votre commande, moment où une Confirmation de Commande et d’Expédition vous sera alors communiquée et où votre carte de paiement sera débitée du prix d’achat applicable.
Lorsque vous utilisez une carte de crédit/carte de débit/PayPal/PayPal Express/Alipay/WeChat Pay comme moyen de paiement, le montant total de votre achat peut être prélevé immédiatement après que vous ayez effectué votre commande. Le pré-paiement n’affecte en rien vos droits indiqués dans les présentes conditions de vente (y compris par exemple tout droit de remboursement). Une fois votre commande expédiée, vous recevrez une confirmation de commande et d’expédition. Si nous ne sommes pas en mesure de respecter nos obligations en matière d’expédition et/ou de livraison telles qu’indiquées ci-dessous, nous vous en informerons par e-mail et vous rembourserons votre pré-paiement dans les meilleurs délais. Pour les paiements par carte de crédit/carte de débit, le montant total de votre achat peut être bloqué sur votre carte de paiement jusqu’à l’expédition de votre commande. Vous recevrez dès lors une confirmation de commande et d’expédition, et votre carte de paiement sera débitée du prix d’achat applicable.


Si PayPal/PayPal Express/Alipay/WeChatPay est proposé comme mode de paiement, le montant total de votre achat pourra être déduit immédiatement après passation de votre commande. Les prépaiements n’auront aucune incidence sur vos droits légaux en vertu des présentes Conditions de vente (y compris, par exemple, tout droit de remboursement). Si nous sommes dans l’incapacité de respecter nos obligations d’expédition et/ou de livraison énoncées ci-dessous, nous vous en informerons par e-mail et vous rembourserons le prépaiement dans les meilleurs délais.


Nous pouvons accepter tout virement bancaire en règlement de commandes à notre seule discrétion. Nous ne facturons pas de commission au titre des virements bancaires pour toute commande passée par l’intermédiaire des Circuits de Vente ou du Centre de Relations Clientèle. Toutefois, certains établissements bancaires peuvent facturer des commissions de virement bancaire. Nous exigeons que toutes les commandes réglées par virement bancaire et passées par téléphone soient confirmées par le biais d’un processus d'approbation de commande. Nous pouvons accuser réception d’une commande réglée par virement bancaire, mais la commande ne sera traitée qu'après avoir reçu le paiement et que nous ayons confirmé sa réception par e-mail. Si votre virement bancaire n’est pas crédité sur notre compte bancaire dans les sept (7) jours suivant la passation de votre commande, votre commande sera annulée.
 

 

Accusé de réception de commande

 

Une fois que vous avez fait votre choix et passé votre commande par l'intermédiaire des Circuits de Vente, vous recevrez un Accusé de Réception de Commande (par e-mail ou autrement, confirmant les détails de votre commande ainsi qu'un numéro de référence de commande). Prenez soin de conserver ce numéro de référence de commande, pour toute demande ou recherche d’informations ultérieure concernant votre commande. Cet Accusé de Réception de Commande ne vaut pas acceptation de votre commande. Pour confirmer la commande, nous réaliserons des contrôles juridiques habituels en matière de crédit, de lutte contre la fraude et de sécurité, ainsi que des contrôles connexes et, s’ils sont satisfaisants, nous traiterons alors votre commande. À réception de l’Accusé de Réception de Commande, il est de votre responsabilité de le vérifier et de confirmer qu’il reflète précisément vos intentions de commande. Si vous avez des questions ou inquiétudes ou si l’Accusé de Réception de Commande ne reflète pas vos intentions, vous devez contacter rapidement le Centre de Relations Clientèle.  

 

Les présentes Conditions de Vente vous seront remises dès que nous accuserons réception de votre commande.

 

 

Politique d’expédition

 

Nous n’acceptons que les commandes à livrer vers le(s) pays identifié(s) durant le Processus de Commande. Veuillez noter que nous n’expédions pas vers certaines adresses, telles que les zones militaires, certaines zones restreintes, les points de retrait ou les boîtes postales. Pour plus d'informations, veuillez consulter notre rubrique FAQ ou contacter le Centre de Relations Clientèle.


Des retraits en boutique peuvent être proposés gratuitement à certains endroits. Veuillez vous référer à notre rubrique FAQ, les Plateformes ou appeler le Centre de Relations Clientèle pour avoir plus d’informations. Nous vous informerons par e-mail ou par téléphone lorsque le produit sera prêt à être retiré en boutique.


Si vous commandez plusieurs produits, nous n'expédierons la commande qu’une fois que tous les produits seront disponibles (il n’y aura aucune livraison partielle, et sauf information contraire qui vous aura été communiquée).

 

 

Confirmation de Commande et d’Expédition

 

Nous vous adresserons une Confirmation de Commande et d’Expédition par écrit (par e-mail ou autrement) au moment de l’expédition de votre commande. Cette Confirmation de Commande et d’Expédition vaut acceptation de votre commande de notre part, indiquant l’existence d’un contrat de vente ayant force obligatoire.

 

 

Livraison

 

Nous déploierons des efforts raisonnables afin de veiller à ce que la livraison soit réalisée par le transporteur dans les délais de livraison estimés à compter de la date de notre Confirmation écrite de Commande et d’Expédition, et dans tous les cas dans les trente (30) jours suivant cette date, sauf si votre achat porte sur un produit ou service qui nécessitera un délai de livraison supplémentaire comme nous vous l’avons expliqué, par exemple en cas de produits ou services que nous personnalisons ou fabriquons selon vos consignes.


Au moment de passer commande par l'intermédiaire des Circuits de Vente, vous avez la possibilité de choisir une date de livraison particulière proposée sur les Circuits de Vente. Ladite date de livraison particulière demeure soumise à notre confirmation.


Si la livraison de produits est retardée par un événement indépendant de notre volonté, nous vous informerons dès que possible et emploierons tous nos efforts raisonnables afin de minimiser les conséquences du retard. Si nous ne livrons pas dans les trente (30) jours suivant la date de la Confirmation écrite de Commande et d’Expédition ou tout autre délai que nous indiquons, vous pouvez contacter le Centre de Relations Clientèle pour annuler la commande pertinente et obtenir un remboursement des sommes que vous nous avez versées en acompte au titre de tous produits que vous n’avez pas reçus.


Dans tous les cas, votre droit d'annuler une commande et de recevoir un remboursement des sommes que vous nous avez versées en acompte au titre de tous produits que vous n’avez pas reçus constitue votre unique recours si nous ne livrons pas la commande en question.
Lors de votre évaluation de votre délai de livraison, veuillez tenir compte du délai d’approbation du paiement, de la vérification de l’adresse, des contrôles de sécurité et du traitement de la commande. Veuillez noter que la livraison est toujours soumise à la réception de votre paiement intégral.
Nous exigerons une signature manuscrite ou électronique de votre part, ou de la part de toute personne à l'adresse de livraison indiquée (sauf si vous prenez d'autres dispositions), pour confirmer la livraison de chaque produit, après quoi le risque et la responsabilité des produits que vous avez achetés vous sont transférés. Si vous avez indiqué un destinataire autre que vous en vue de la livraison (par exemple s’il s’agit d’un cadeau), vous comprenez et acceptez qu’une signature dudit destinataire (ou d’une personne à l’adresse de livraison) constitue une preuve de livraison et d’acquittement du contrat de vente par A. Lange & Söhne, impliquant un transfert de responsabilité à l’adresse du destinataire, comme si le produit vous avait été livré. Pour certaines catégories de produits, nous nous réservons le droit de livrer les produits uniquement à la personne qui est le destinataire visé de la commande comme indiqué sur l’étiquette du colis, et de demander un contrôle d’identité à des fins de vérification au moment de la livraison. Veuillez vous référer à notre rubrique FAQ ou appeler notre Centre de Relations Clientèle pour avoir d’informations.

 

 

Factures

 

Après avoir commandé des produits par l’intermédiaire des Circuits de Vente, vous recevrez une facture qui vous sera adressée par écrit (à votre adresse de courrier électronique en pièce jointe au format PDF ou autrement).

 

 

Retours et échanges

 

Veuillez cliquer ici pour plus de détails sur notre Politique de Retour et d'Échange, qui fait partie des présentes Conditions de Vente.


 

Garantie du fabricant et vos droits légaux en tant que consommateur

 

Nous nous engageons à nous assurer que chaque produit soit rigoureusement conforme à nos critères de qualité et qu’il ait satisfait à tous nos contrôles, à la fois techniques et esthétiques.


Les produits sélectionnés sont couverts par la Garantie A. Lange & Söhne applicable. Si vous souhaitez réparer un produit couvert par la Garantie A. Lange & Söhne applicable, veuillez vous référer à ladite Garantie A. Lange & Söhne applicable et appeler notre Centre de Relations Clientèle pour avoir plus d’informations.


En votre qualité de consommateur, vous pouvez avoir des droits légaux au titre de la législation applicable régissant la vente des biens de consommation ; ces droits ne sont pas affectés par les présentes Conditions Générales de Vente ou la Garantie A. Lange & Söhne applicable.

 

 

Services gratuits 

 

Les services suivants peuvent être offerts à titre gratuit, par l'intermédiaire des Circuits de Vente:

 

(a)  Papier-cadeau et emballage 

Toutes les commandes seront expédiées avec le coffret-cadeau A. Lange & Söhne emballé dans l’emballage spécial A. Lange & Söhne, ainsi qu'avec un sac d’achat A. Lange & Söhne (le cas échéant).

 

(b)  Échange/réglage du bracelet

Un bracelet de montre A. Lange & Söhne est livré en taille standard. Pour certains produits, la taille du bracelet peut être raccourcie ou agrandie. Si disponible, vous pouvez indiquer votre demande sur les Plateformes, ou, appeler le Centre de Relations Clientèle. Le bracelet de montre A. Lange & Söhne est également réglable sur certains modèles de montre. Si vous demandez un réglage du bracelet de montre, les maillons retirés vous seront restitués et inclus dans l’emballage.

 

(c) Message

Vous pouvez personnaliser votre commande en ajoutant un message personnalisé que A. Lange & Söhne imprimera sur une carte-cadeau incluse dans votre emballage. A. Lange & Söhne se réserve le droit de rejeter tout message de carte-cadeau qu’elle juge offensant ou inapproprié, à inscrire sur le papier à en-tête A. Lange & Söhne.

 

 

Réparations

 

Pour toute demande de réparation relative à un produit commandé par l’intermédiaire des Circuits de Vente, veuillez vous référer à notre rubrique FAQ ou contacter notre Centre de Relations Clientèle.

 

 

Description des produits

 

Cette section n'est pas applicable pour des achats avec une adresse de livraison en France: Nous mettons tout en œuvre pour que les informations, y compris les descriptifs de produit, les dimensions et les couleurs, fournies sur les Plateformes, dans les publicités ou dans les catalogues ou communiquées par le Centre de Relations Clientèle, soient exactes et exhaustives. Toutefois, nous ne donnons aucune garantie, explicite ou implicite, quant à l’exactitude, la fiabilité et l’exhaustivité de ces informations. En particulier, toute description et information concernant le poids des métaux précieux et du nombre de pierres et carats sont fournis comme indication seulement et peuvent légèrement varier.

 

 

Limitation de responsabilité 

 

Dans toute la mesure où la loi en vigueur le permet, nous déclinons et excluons toutes les autres modalités, conditions et garanties relatives aux produits et Circuits de Vente, qu’elles soient explicites ou implicites ou autre, ou découlant de tout(e) opération, usage ou pratique commerciale antérieur(e).


Aucune clause des présentes Conditions de Vente ne limite ou n’exclut notre responsabilité en cas de responsabilité ne pouvant être limitée ou exclue par la loi en vigueur. Sous réserve de la phrase précédente, notre responsabilité totale envers vous dans le cadre des présentes Conditions de Vente au titre de toute commande, qu’elle soit contractuelle, délictuelle (y compris du fait d’une négligence) ou autre, même si nous avons été informés de la possibilité desdits dommages, ne dépassera en aucun cas cent pour cent (100 %) du prix du (des) produit(s) de votre commande.


Veuillez noter que dans certains pays, il se peut que la législation relative à la protection du consommateur ne prévoie pas certaines exclusions ou la limitation de garanties ou de responsabilités, et que par conséquent, certaines des exclusions et limitations ci-dessus peuvent ne pas s'appliquer.
 

 

Dispositions générales

 

Si une disposition, ou une partie de disposition, des présentes Conditions de Vente est jugée illégale, nulle ou non exécutoire, ladite disposition ou disposition partielle sera réputée ne pas faire partie des présentes Conditions de Vente, et la légalité, la validité ou le caractère exécutoire des autres dispositions des présentes Conditions de Vente n’en sera pas affecté(e), sauf si la loi en vigueur exige le contraire.


Les présentes Conditions de Vente (et les conditions liées incorporées par référence) constituent l’intégralité de l’accord conclu entre vous et nous à l’égard de la commande de produits ou services, et annulent et remplacent tous les accords, projets d’accord, arrangements, engagements ou contrats accessoires de quelque nature que ce soit conclus par les parties, qu’ils soient verbaux ou écrits, à l'égard de cet objet.


Nous déclinons toute responsabilité en cas d’inexécution ou de retard d’exécution ou de non-respect de nos obligations prévues par les présentes Conditions de Vente, découlant de toute cause indépendante de notre volonté.


Notre renonciation à faire valoir la violation de toute disposition des présentes Conditions de Vente ne saurait être interprétée comme une renonciation à faire valoir toute autre violation ou toute violation ultérieure.


Le présent contrat est conclu entre vous et nous. Nulle autre personne n’aura le droit de faire appliquer l’une quelconque de ses conditions. Toutefois, si vous achetez un produit en cadeau, le destinataire de votre cadeau bénéficiera de la Garantie A. Lange & Söhne applicable.

 

 

Droit applicable et juridiction compétente

 

Les présentes Conditions Générales de Vente seront régies par et interprétées conformément au droit du pays où le siège social de l’Entité de Vente est enregistré. L’Entité de Vente a son siège social enregistré, sans qu’il soit fait référence à des dispositions concernant un éventuel conflit de lois (« Lois Applicables »). Tout(e) litige, controverse ou réclamation découlant de ou étant lié(e) aux Conditions de Vente, y compris la validité, la nullité, la violation ou la résiliation des Conditions de Vente, sera jugé(e) ou soumis(e) à l’arbitrage conformément aux Conditions de Vente. Si le droit applicable est différent du droit des consommateurs de votre pays, nous vous accorderons une protection similaire.


Vous pouvez engager une procédure à notre encontre soit par-devant les tribunaux du pays où le siège social de l’Entité de Vente est enregistré, soit dans le pays où vous êtes domicilié. Nous pouvons également engager une procédure à votre encontre par-devant les tribunaux du pays où vous êtes domicilié.


Sans aucune restriction à la formation de tout recours par-devant un tribunal du pays dans lequel le siège social de l’Entité de Vente est enregistré, vous et A. Lange & Söhne ferez tous les efforts possibles pendant une période de trente (30) jours pour régler à l'amiable tout litige ou tout désaccord découlant du produit ou lié à celui-ci, aux Conditions Générales de Vente ou à tout manquement y afférent.


Si vous êtes un consommateur résidant dans l’Union Européenne, vous avez le droit de soumettre votre plainte à une institution de Règlement Alternatif des Litiges. Pour obtenir une liste des institutions de RAD de votre pays, vous pouvez consulter la plateforme de Règlement en Ligne des Litiges de la Commission Européenne à l'adresse suivante: http://ec.europa.eu/consumers/odr/.


Pour des achats avec une adresse de livraison en France: Conformément à l’article L. 612-1 du code de la consommation français, vous pouvez recourir gratuitement au service de l’Association des Médiateurs Européens dont nous relevons, soit par Internet : https://www.mediationconso-ame.com, en complétant le formulaire dédié à cet effet accompagné des documents étayant votre demande, soit par voie postale : AME Conso, 11 place Dauphine - 75001 PARIS.


Pour des achats avec une adresse de livraison en Belgique: Vous pouvez également utiliser le service de résolution des litiges mis à disposition par le biais du service de médiation des consommateurs (North Gate II, Boulevard du Roi Albert II 8 Bus 1 1000 Bruxelles, tél: 02702 52 00, contact@consumentenombudsdienst.be, www.consumentenombudsdienst.be/nl).

 

 

Nous contacter

 

Si vous avez des questions ou des commentaires concernant les présentes Conditions de Vente, ou sur des questions d’ordre général, veuillez nous contacter à l’adresse et numéro de telephone indiquée ci-dessous.


A. LANGE & SÖHNE 
Client Relations Center
Keizersgracht 485
1017 EJ Amsterdam
Netherlands

 

Phone Numbers
+49 033 05356 9899
+44 020 3692 0248
+33 01706 70001


https://contact.alange-soehne.com/en/contact
 

 

 

Politique de Retour et d'Échange


Cette Politique de Retour et d'Échange détaille vos possibilités quant à la façon dont vous pouvez annuler un contrat conclu avec nous, comment vous pouvez retourner votre achat et vos droits relatifs à l'obtention d'un remboursement ou d'un échange.


(a) Droit d'annulation

Vous avez le droit d'annuler le contrat créé par notre confirmation de commande écrite sans donner de raison quatorze (14) jours à compter de la date à laquelle vous acquérez, ou toute personne que vous nommez (autre que le transporteur) acquiert la possession physique des produits de votre commande. Si vous êtes un client situé dans l’Union Européenne, le Royaume-Uni ou dans l’Espace Économique Européen et que vous avez effectué un achat par l’intermédiaire des Circuits de Vente, ceci doit être considéré comme votre droit légal de rétractation. Afin de respecter le délai de rétractation, il vous suffit de vous rétracter avant l’expiration dudit délai.


Pour annuler le contrat et restituer votre (vos) produit(s), vous pouvez contacter notre Centre de Relations Clientèle et suivre les instructions qui vous seront données, ou vous pouvez nous adresser par écrit une déclaration sans équivoque, telle qu’une lettre ou un e-mail à: (i) Pour des achats avec une adresse de livraison en le Royaume-Uni: contact.europe@lange-soehne.com ou A. Lange & Söhne, Richemont UK c / o Regency Shipping Ltd, Unit 15 Trident Industrial Estate, Blackthorne Road, Colnbrook, Slough SL3 0AX, Royaume-Uni; et (ii) Pour les achats avec une adresse de livraison en dehors du Royaume-Uni: contact.europe@lange-soehne.com ou A. Lange & Söhne, Centre de Relations Clientèle A. Lange & Söhne RLG Europe BV, PO Box 2967, NL-1000 CZ. Vous pouvez également annuler à l'aide du Modèle de Formulaire de Rétraction énoncée au bas de cette politique de Retours et d'Échanges, mais ceci n’est pas obligatoire.


(b) Processus de retour

Les produits ayant été achetés par l'intermédiaire des Circuits de Vente peuvent être retournés uniquement au centre de distribution de notre e-boutique A. Lange & Söhne à l'adresse de notre Service Retours, comme prévu dans notre rubrique FAQ, soit à travers notre Centre de Relations Clientèle, ou, cas échéant, aux boutiques de A. Lange & Söhne sélectionnées, conformément aux présentes Conditions de Vente.


Les produits n’ayant pas été achetés par l'intermédiaire des Circuits de Vente ne peuvent pas être retournés au centre de distribution de notre e-boutique.


Pour retourner un produit au centre de distribution de notre e-boutique, vous devez suivre les étapes mentionnées ci-dessous :
(i) Appelez le Centre de Relations Clientèle ;
(ii) Vous convenez d’une date de retrait avec notre partenaire logistique. Vous pouvez être invité à ce stade à fournir des informations concernant le produit afin que nous réalisions une première évaluation de son état ;
(iii) Veuillez remplir le formulaire de retour contenu dans le colis et le signer. Si besoin d’un nouvel exemplaire, le Centre de Relations Clientèle vous enverra un formulaire de retour par e-mail ;
(iv) Vous devez inclure dans l’emballage le formulaire de retour complété avec le produit ainsi que l’intégralité de ses accessoires, les articles gratuits que vous avez reçus dans le cadre de votre commande, le Guide de Service, la Carte de Garantie et tous les autres documents, dans leur boîte d’origine ;
(v) Veuillez refermer l’emballage, et
(vi) À la date convenue, notre partenaire logistique vous apportera la lettre de transport prépayée et retirera le colis fermé.


Vous devez conserver une preuve de l’expédition de retour, et nous déclinons toute responsabilité dans le cas où vous ne seriez pas en mesure de fournir ladite preuve. Seules les marchandises reçues par le centre de distribution de notre e-boutique A. Lange & Söhne pourront donner droit à un remboursement ou à un échange. Si vous décidez d'utiliser un partenaire logistique différent de celui que nous vous avons fourni, vous serez responsible de tout risque de perte ou d'endommagement du produit pendant le transport jusqu'à ce que le produit soit en notre possession.


Vous pouvez retourner le produit à une boutique de A. Lange & Söhne dans le pays où votre produit a été livré. Pour plus d’informations, veuillez vous référer à notre rubrique FAQ ou appeler le Centre de Relations Clientèle. Vous pouvez être invité à fournir des informations concernant les produits afin que nous réalisions une première évaluation de leur état.


(c)   Conditions de retour de produits

Nous vérifierons que le produit retourné remplit les conditions de la Politique de Retours et d’Échanges et, si tel est le cas, nous procéderons au remboursement ou à l'échange applicable.


Nos produits doivent être retournés dans un état neuf et intact, en parfait état, munis de tous les matériaux de protection en place et accompagnés des étiquettes et autocollants qui y sont apposés (le cas échéant), ainsi que de la boîte et de l’emballage A. Lange & Söhne d’origine, incluant l’intégralité des accessoires et documents. Par exemple, les bracelets de montre qui ont été réglés à votre demande doivent être retournés avec exactement le même nombre de maillons que dans l'emballage d'origine. Nous nous réservons le droit de ne pas accepter tout retour si le produit présente des signes d’usure, ou a été utilisé ou modifié par rapport à son état d’origine de quelque manière que ce soit ou, nous pouvons réduire le montant de tout remboursement ou échange applicable en conséquence.


Si vous avez reçu des articles gratuits dans le cadre de votre commande, ils doivent être retournés avec les produits.


Tous les retours seront soumis par nos soins à un Contrôle Qualité (« CQ ») rigoureux afin de s’assurer que les produits restitués sont conformes à ces exigences de qualité. Si les produits ne répondent pas aux normes de CQ, nous refuserons le retour, et les produits vous seront retournés. Si le produit retourné satisfait au CQ, nous procéderons au remboursement ou à l’échange applicable.


Le non-respect des présentes Conditions de Vente nous donnera le droit de refuser le produit retourné et de vous le renvoyer, à vos frais.


(d) Produits non échangeables et non remboursables

Les commandes de produits qui d’une manière ou d’une autre ont été personnalisés pour vous sur mesure ne peuvent être annulées et lesdits produits ne peuvent nous être restitués en vue d’un échange ou d’un remboursement. Il s'agit notamment des produits qui auraient été gravés ou embossés.


(e) Remboursements

Vous pouvez retourner un produit acheté par l’intermédiaire des Circuits de Vente pour obtenir un remboursement, sous réserve que le retour respecte les présentes Conditions de Vente, en particulier (a) le Droit d’Annulation et (b) le Processus de Retour ci-dessus.

 

Cette section ne s'applique pas aux achats avec livraison à des adresses en Espagne: Seul l’acheteur sera habilité à recevoir un remboursement du prix d'achat. Une personne ayant reçu le produit en cadeau (à savoir le « Destinataire d’un Cadeau ») ne sera en aucun cas habilitée à recevoir un remboursement. Si vous êtes le Destinataire d’un Cadeau et souhaitez retourner un produit, veuillez contacter le Centre de Relations Clientèle afin de discuter des options qui vous sont proposées.


Dans le cas où le retour est conforme aux présentes Conditions de Vente, l’acheteur est en principe remboursé en utilisant le même moyen de paiement que celui utilisé par l'acheteur pour la transaction initiale, dans un délai de quatorze (14) jours à compter de la date de réception de la demande de rétractation. Toutefois, nous pourrons déférer le remboursement jusqu’au jour de la réception du produit qui fait l’objet du retour ou à réception de la preuve d’envoi du produit par l’acheteur, la date retenue étant celle du premier de ces faits. Les frais d'expédition initiaux seront remboursés, à l’exclusion du cas où vous avez opté pour une livraison non standard, auquel cas les frais supplémentaires ne seront pas remboursés.


Pour des achats avec une adresse de livraison en France: Si vous retournez un produit acheté par l’intermédiaire des Circuits de Vente à une boutique A. Lange & Söhne participante, (veuillez-vous référer à notre rubrique FAQ ou veuillez contacter le Centre de Relations Clientèle pour connaître nos boutiques A. Lange & Söhnes participantes), vous aurez le droit, à votre choix, à un remboursement ou un avoir sur vos futurs achats en boutique d'un montant égal à la valeur de votre création. Les avoirs sur de futurs achats en boutique ne peuvent s'appliquer qu'à des produits achetés dans une boutique A. Lange & Söhne participante, et ne peuvent s'appliquer à des produits achetés par l'intermédiaire des Circuits de Vente. Pour plus d’informations, se référer à notre rubrique FAQ ou veuillez contacter le Centre de Relations Clientèle.


Pour les achats avec une adresse de livraison hors de France: Si vous retournez un produit acheté par l’intermédiaire des Circuits de Vente à une boutique A. Lange & Söhne participante, veuillez vous référer à notre rubrique FAQ ou veuillez contacter le Centre de Relations Clientèle pour connaître nos boutiques A. Lange & Söhne participantes), vous aurez uniquement droit à un avoir sur vos futurs achats en boutique. Aucun remboursement en espèces ou par carte ne sera émis au titre d'un retour dans une boutique A. Lange & Söhne participante. Les avoirs sur de futurs achats en boutique ne peuvent s'appliquer qu'à des produits achetés dans une boutique A. Lange & Söhne participante, et ne peuvent s'appliquer à des produits achetés par l'intermédiaire des Circuits de Vente. Pour plus d’informations, se référer à notre rubrique FAQ ou veuillez contacter le Centre de Relations Clientèle.


(f) Échanges

Vous pouvez retourner un produit acheté par l’intermédiaire des Circuits de Vente et l’échanger contre un autre produit A. Lange & Söhne, sous réserve que le retour respecte les présentes Conditions de Vente, en particulier (a) le Droit d’Annulation et (b) le Processus de Retour ci-dessus.
Dans tous les cas, la vente du produit retourné sera annulée et une nouvelle commande du produit commandé devra être passée.


Si un produit doit être retourné au centre de distribution de l’e-boutique A. Lange & Söhne pour être échangé contre un produit moins onéreux, seul l'acheteur du produit retourné aura droit à un remboursement de la différence de prix.


Si vous retournez un produit acheté par l’intermédiaire des Circuits de Vente à une boutique A. Lange & Söhne participante, (veuillez-vous référer à notre rubrique FAQ ou veuillez contacter le Centre de Relations Clientèle pour connaître nos boutiques A. Lange & Söhnes participantes), vous aurez le droit, à votre choix, à un remboursement ou un avoir sur vos futurs achats en boutique d'un montant égal à la valeur de votre création. Les avoirs sur de futurs achats en boutique ne peuvent s'appliquer qu'à des produits achetés dans une boutique A. Lange & Söhne participante, et ne peuvent s'appliquer à des produits achetés par l'intermédiaire des Circuits de Vente. Pour plus d’informations, se référer à notre rubrique FAQ ou veuillez contacter le Centre de Relations Clientèle.


Si un produit est retourné afin de l’échanger contre un produit plus onéreux, vous devrez régler la différence de prix.

 


Modèle de Formulaire de Rétraction

-contact.europe@lange-soehne.com ou A. Lange & Söhne, Richemont UK c / o Regency Shipping Ltd, Unit 15 Trident Industrial Estate, Blackthorne Road, Colnbrook, Slough SL3 0AX, Royaume-Uni; et (ii) Pour les achats avec une adresse de livraison en dehors du Royaume-Uni: contact.europe@lange-soehne.com ou A. Lange & Söhne, Centre de Relations Clientèle A. Lange & Söhne RLG Europe BV, PO Box 2967, NL-1000 CZ

 

- Je vous avise/Nous vous avisons (*) par la présente que je me rétracte/nous nous rétractons (*) concernant mon/notre (*) contrat de vente des produits suivants (*)/relatif à la prestation du service suivant (*),


- Commandé(s) le (*)/reçu(s) le (*),


- Nom du (des) consommateur(s),


- Adresse du (des) consommateur(s),


- Signature du (des) consommateur(s) (uniquement si ce formulaire est notifié au format papier),


- Date


(*) Rayez la mention inutile

 

 

* Vai direttamente alla Politica di Resi e Cambi

 

 

 

A. Lange & Söhne & Client Relations Center Europe

Condizioni Di Vendita

Ultimo Aggiornamento: Maggio 2021

 


Eventuali modifiche potranno essere apportare di volta in volta alle presenti Condizioni di vendita; si prega pertanto di controllarle regolarmente per tenersi informati sugli aggiornamenti. Sulle Piattaforme sarà sempre disponibile l'ultima versione delle presenti Condizioni di Vendita. Qualsiasi nuova versione delle presenti Condizioni di vendita avrà effetto immediato alla data di spedizione e disciplinerà gli ordini dei prodotti o servizi effettuati a decorrere da tale data. Le modifiche alle Condizioni di vendita successive alla trasmissione dell'ordine non incideranno sull'ordine o sulla relazione nei nostri confronti, salvo quanto eventualmente previsto dalla legge applicabile.

 


In Merito A A. Lange & Söhne E Alle Presenti Condizioni Di Vendita


Le presenti Condizioni di vendita si applicano a qualsiasi vendita di prodotti o servizi A. Lange & Söhne ordinabili presso  la nostra Entità Venditrice (come definita in seguito), attraverso il sito web e le applicazioni mobili o digitali associate di cui alle presenti Condizioni di vendita (nell'insieme le "Piattaforme") o telefonicamente tramite il nostro centro clienti (il "Centro relazioni cliente").


L’entità venditrice che le venderà i prodotti dipenderà dall’indirizzo di consegna presso il quale Lei farà spedire i prodotti (“Entità Venditrice”, "A. Lange & Söhne" e "noi", "ci", “nostro/a/i/e"):


Per gli acquisti con consegna ad indirizzi in Italia: Richemont Italia S.p.A. con sede legale in Via Benigno Crespi 26, 20159, Milano, Italia, titolare del numero di partita IVA T01649000153.


Per gli acquisti con consegna ad indirizzi in Svizzera: Richemont Suisse S.A. con sede legale in Route des Biches 9, CH-1752 Villars-sur-Glâne 2, Svizzera, titolare del numero di partita IVA CHE-102.738.465.


Per gli acquisti con consegna ad indirizzi in il Regno Unito: Richemont UK Limited, con sede legale in  15 Hill Street, Londra W1J 5QT, Regno Unito, titolare del numero di partita IVA GB 238 5603 54. 


Per gli acquisti con consegna ad indirizzi in Francia: Société Cartier con sede legale in  13, rue de la Paix, 75002 Parigi, Francia, titolare del numero di partita IVA TVA CEE FR 36 775 658 859.


Per gli acquisti con consegna ad indirizzi in Germania: Richemont Northern Europe GmbH con sede legale in  Landsberger Str. 302-306, 80687 Monaco, Germania, titolare del numero di partita IVA DE 129 311 406. 


Per gli acquisti con consegna ad indirizzi in Paesi Bassi: RLG Europe B.V. con sede legale in  Herengracht 436, 1017 BZ, Amsterdam, Paesi Bassi, titolare del numero di partita IVA NL001468583B01.


Per gli acquisti con consegna ad indirizzi in Lussemburgo: Richemont International Holding S.A. con sede legale in  35 boulevard Prince Henri, L-1724, Lussemburgo, titolare del numero di partita IVA 19972209115.


Per gli acquisti con consegna ad indirizzi in Belgio: RLG Europe (Belgium Branch) con sede legale in  Waterloolaan 54, 1000 Bruxelles, Belgio, titolare del numero di partita IVA BE0875624542.


Per gli acquisti con consegna ad indirizzi in Svezia: RLG Europe B.V. Sweden Filial con sede legale in  Smalandsgatan 10, 111 46, Stoccolma, Svezia, titolare del numero di partita IVA SE516411164201.


Per gli acquisti con consegna ad indirizzi in Danimarca: RLG Denmark filial af RLG Europe B.V., Holland con sede legale in  Østergade 3, Copenhagen, Danimarca. 1100, titolare del numero di partita IVA DK40018638.


Per gli acquisti con consegna ad indirizzi in Austria: Richemont Northern Europe GmbH – Austria Branch con sede legale in  Kohlmarkt 1, 1010, Vienna, Austria, titolare del numero di partita IVA ATU44737308.


Per gli acquisti con consegna ad indirizzi in Repubblica Ceca: Richemont Northern Europe GmbH, organizační složka con sede legale in  Praha 1, Staré Město, Pařížská 934/2, PSČ 11000, Praga, Repubblica Ceca, titolare del numero di partita IVA CZ24761435. 


Per gli acquisti con consegna ad indirizzi in tutti gli altri paesi in cui effettuiamo delle spedizioni in conformità alla nostra Politica di spedizione: RLG Europe BV, Amsterdam (NL), Swiss Branch, Villars-sur-Glâne, con sede legale in  9 Route des Biches, CH-1752 Villars-sur-Glâne 2, Svizzera, titolare del numero di partita IVA CHE-114.784.839.


L’Entità Venditrice è un’affiliata di Lange Uhren GmbH che possiede e modifica le Piattaforme, conformemente ai Termini d'uso, e che è responsabile delle nostre pratiche di raccolta delle informazioni, come indicato nella nostra Informativa Privacy e nell’ Informativa sui cookie. Con la trasmissione dell'ordine, si accetta di essere vincolati dai Termini d'uso, dall’Informativa Privacy, dalla nostra Informativa sui cookie e dalla Politica di Resi e Cambi, i cui termini sono illustrati nelle presenti Condizioni di vendita. Per ulteriori informazioni sulla nostra politica di restituzione, si prega di consultare la nostra Politica di Resi e Cambi.


Si prega di leggere attentamente le presenti Condizioni di vendita. Le presenti Condizioni di vendita si applicano a qualsiasi ordine trasmesso mediante le Piattaforme o il Centro relazioni cliente (insieme ai "Canali di vendita"). La preghiamo di notare che prima della trasmissione di un ordine per prodotti o servizi sarà richiesto di accettare le presenti Condizioni di vendita. La non accettazione delle presenti Condizioni di vendita comporta l'impossibilità di ordinare prodotti o servizi attraverso i Canali di vendita. Le vendite concluse presso i punti fisici (presso le nostre boutique di vendita al dettaglio) o presso terzi (rivenditori autorizzati) non sono soggette alle presenti Condizioni di vendita.

 

 

Chi Può Effettuare Gli Acquisti

 

Solo i soggetti (o entità non giuridiche) che, (a) abbiano raggiunto la maggiore età richiesta per stipulare contratti (diciotto nella maggior parte dei paesi); (b) abbiano la capacità giuridica di stipulare contratti; e (c) utilizzino un indirizzo di spedizione nel Paese o nei Paesi in cui spediamo (come specificato dai Canali di vendita), possono ordinare prodotti attraverso i Canali di vendita. I soggetti minori di età, salvo che sia diversamente disposto, non godono della facoltà di stipulare legittimamente un contratto e sono tenuti ad avvalersi del genitore o del tutore legale per trasmettere un ordine a proprio nome e saranno tenuti ad accettare le presenti Condizioni di vendita.


Trasmettendo un ordine tramite i Canali di vendita, l'utente dichiara e garantisce di essere un cliente in buona fede che acquista per uso proprio personale o di un altro soggetto e che non consegnerà, venderà o distribuirà i nostri prodotti o acquisterà i nostri prodotti o servizi per fini commerciali.



Disponibilità E Quantitativi Di Prodotto

 

Tutti gli ordini effettuati attraverso i canali di vendita sono soggetti alla disponibilità e all'accettazione dell'ordine da parte nostra. I prodotti visualizzati sulle piattaforme che non possono essere aggiunti al carrello non sono disponibili per la vendita sulle Piattaforme. Il Centro relazioni cliente può fornire maggiori informazioni su tali prodotti. Per informazioni sulla procedura di ordine, si prega di fare riferimento alla sezione Procedura di ordine di seguito.


Limiti quantitativi possono essere applicati agli ordini di determinati prodotti. Ci riserviamo il diritto di rifiutare in qualsiasi momento, senza preavviso, ordini superiori a un certo numero di prodotti autorizzati.



Registrazione Del Conto E Ordine In Veste Di Invitato

 

Per effettuare un ordine è possibile registrare e creare un conto on-line o trasmettere un ordine come invitato senza la creazione di un conto on-line selezionando l'opzione "Guest Checkout". Anche se si trasmette un ordine come invitato è pur sempre possibile creare un conto sui nostri sistemi interni per la registrazione degli acquisti.


Per gli acquisti con consegna ad indirizzi in Francia: ai sensi dell'articolo L.223-2 del Codice del consumo, ti informiamo che hai il diritto di iscriverti all'elenco di opposizione alla propaganda "Bloctel", pratica alla quale A. Lange & Söhne non ha ricorso. Per ulteriori informazioni, fare riferimento alla Informativa Privacy.

 


Servizi Personalizzati


La personalizzazione dei servizi o altri servizi è praticabile su una selezione di prodotti. Se si desidera personalizzare il prodotto, si prega di fornire i dettagli nei Canali di vendita come richiesto.


Ci riserviamo il diritto di accettare o rifiutare qualsiasi ordine per prodotti personalizzati o con una scheda di messaggio contenente linguaggio offensivo, illegale o contraria alle nostre politiche. L'utente è responsabile di garantire che la formulazione fornita per la personalizzazione dei prodotti sia corretta.


Inoltre, conformemente alle presenti Condizioni di vendita, gli ordini di prodotti personalizzati non possono essere annullati e tali prodotti personalizzati in qualsivoglia modalità o realizzati in modo diverso dalle specifiche non possono essere restituiti per cambi o rimborsi. Ciò non pregiudica i diritti del consumatore (per ulteriori informazioni, fare riferimento alla sezione Garanzia del produttore e diritti legali del consumatore per ulteriori informazioni).

 

Procedura Di Ordine

 

La Procedura di ordine delle Piattaforme comprende quanto segue:

 

  • AGGIUNGI AL CARRELLO: UNA VOLTA SCELTO UN PRODOTTO È POSSIBILE INSERIRLO NEL CARRELLO. SI POTRÀ SUCCESSIVAMENTE DECIDERE DI CONTINUARE L'ACQUISTO DI ALTRI PRODOTTI E DI AGGIUNGERLI AL CARRELLO (IN BASE AI LIMITI DI DISPONIBILITÀ E QUANTITÀ). L'INSERIMENTO DI UN OGGETTO NEL CARRELLO NON NE GARANTISCE LA DISPONIBILITÀ PER L'ACQUISTO CHE NON È CONFERMATA FINO ALL'AVVENUTA CONFERMA DELL'ORDINE E DELLA SPEDIZIONE PER ISCRITTO.
  • ORDINE COME INVITATO/TRAMITE IL CONTO: DOPO LA SCELTA SI PROCEDE CON L'"ORDINE" COME INVITATO O TRAMITE IL CONTO REGISTRATO. È INOLTRE POSSIBILE RIMUOVERE UNO O PIÙ PRODOTTI SELEZIONATI DAL CARRELLO COME PARTE DELLA PROCEDURA DI PAGAMENTO.
  • CONSEGNA, REVISIONE E PAGAMENTO: IN QUANTO PARTE DEL PROCESSO DI ORDINE, È POSSIBILE AGGIUNGERE E RIVEDERE I DETTAGLI DELL'ORDINE E DELLE INFORMAZIONI PERSONALI (TRA CUI L'E-MAIL, L'INDIRIZZO DI SPEDIZIONE, L'INDIRIZZO DI FATTURAZIONE E LE INFORMAZIONI RELATIVE AL PAGAMENTO). È NECESSARIO CONTROLLARE ATTENTAMENTE E CONFERMARE TUTTI I DETTAGLI DELLA PAGINA DI RIEPILOGO DELL'ORDINE PRIMA DI TRASMETTERLO.
  • TRASMISSIONE DELL'ORDINE: CONTROLLARE QUINDI LA CASELLA RELATIVA E INSERIRE L'ORDINE.


Nel caso di ordine trasmesso mediante il Centro relazioni cliente, l'ambasciatore A. Lange & Söhne vi condurrà attraverso le fasi di cui sopra chiedendo conferma verbale dei dettagli dell'ordine.


Ci riserviamo il diritto, a nostra discrezione, di rifiutare, annullare e cessare gli ordini in qualsiasi momento per motivi ragionevoli. Ad esempio, possiamo rifiutare, interrompere o annullare l'ordine qualora sussista una controversia in corso sul pagamento di un ordine precedente o in caso di sospetto, a nostra esclusiva discrezione, di attività i) fraudolente; o di qualsivoglia ii) violazione delle presenti Condizioni di vendita.

 


Prezzi, Imposte E Spese Di Spedizione


I prezzi indicati nelle pagine dei prodotti delle Piattaforme o evidenziati dal Centro relazioni cliente sono comprensivi dell’imposta sulle vendite/IVA applicabile, ma senza le spese di spedizione e altre imposte, salvo diversa indicazione.


La valuta applicabile sarà aggiornata sulla base della destinazione di spedizione una volta che lei ci avrà fornito l’indirizzo di consegna e sarà indicata nel suo cartello prima della trasmissione dell’ordine. La preghiamo di verificare con cautela i prezzi e la valuta aggiornati.


Le imposte sulle vendite, sull’uso o le altre eventuali imposte possono variare a seconda della località verso cui i prodotti saranno spediti.
I costi di spedizione, se del caso, sono riportati nella Politica di spedizione nel prosieguo o nei Canali di vendita. I costi di spedizione non sono riportati nelle pagine del prodotto, ma saranno aggiunti al prezzo del prodotto a seguito della selezione delle modalità di consegna. I costi saranno riepilogati prima della richiesta di conferma e di trasmissione dell'ordine e saranno altresì evidenziati nella corrispondenza via posta elettronica a seguito della selezione delle modalità di consegna.


Siamo in grado di offrire un meccanismo di rimborso dell'IVA se si decide di ricevere i prodotti in alcuni paesi dell’Unione Europea e, non più tardi di trenta (30) giorni successivi, di esportarli al di fuori dell’Unione Europea a determinate condizioni. Tale meccanismo non è disponibile per i clienti dello Spazio Economico Europeo. Per i dettagli, si prega di fare riferimento alla sezione FAQ o contattare il Centro relazioni cliente.
Siamo in grado di offrire un meccanismo di rimborso dell'IVA se si decide di ricevere i prodotti in Svizzera e, non più tardi di trenta (30) giorni successivi, di esportarli al di fuori della Svizzera a determinate condizioni. Per i dettagli, fare riferimento alla sezione FAQ o contattare il Centro relazioni cliente.


Ci riserviamo il diritto di modificare i prezzi e le spese di spedizione in qualsiasi momento senza preavviso.


Con ragionevole diligenza vegliamo affinché i prezzi dei prodotti e dei costi di spedizione siano corretti al momento dell'inserimento nel sistema delle informazioni pertinenti o della loro comunicazione al Centro relazioni cliente. Tuttavia, è sempre possibile che, malgrado i ragionevoli sforzi da noi profusi, alcuni prodotti offerti sui nostri canali di vendita o i costi di consegna possano riportare un prezzo errato. Qualora uno dei prodotti per cui si trasmette l'ordine riporti un prezzo errato o nel caso di errore dei costi di spedizione, La contatteremo al più presto per informarLa in merito all'errore. Qualora non riuscissimo a contattarLa utilizzando i dettagli di contatto forniti durante il processo di ordine, quest'ultimo sarà da noi annullato con l’invio di una notifica per iscritto. Nel caso di accettazione ed elaborazione errata dell'ordine a noi pervenuto o di errori sui costi di consegna, possiamo annullare la consegna del prodotto e rimborsare gli importi corrisposti.


Si prega di notare che le modifiche apportate alla legge in vigore tra la data di trasmissione dell'ordine e la data di invio della Conferma dell'ordine e della spedizione per iscritto possono comportare modifiche delle imposte associate all'ordine stesso. Se la modifica risultante genera un aumento delle imposte addebitate, La contatteremo per chiederLe di riconfermare l'ordine.
 

 

Pagamenti


Accettiamo i metodi di pagamento identificati nella parte della Procedura di ordine tramite i Canali di vendita. In base alle modalità di pagamento, potremmo richiedere ulteriori informazioni, ivi incluse forme specifiche di identificazione.


Al momento dell'ordine sulle Piattaforme è necessario inserire i dettagli relativi al pagamento nel modulo appropriato. Nel caso di ordine telefonico è necessario comunicare al Centro relazioni cliente i dettagli completi del pagamento. Tutti i titolari di carte di pagamento sono soggetti al controllo della convalida e all'autorizzazione da parte dell'emittente della carta. Se l'emittente della carta nega l'autorizzazione al pagamento è necessario contattare direttamente l'emittente della carta per risolvere il problema.


Anche altri metodi di pagamento possono essere soggetti a verifiche di convalida e autorizzazione da parte dei fornitori del sistema di pagamento. Lei ci autorizza espressamente a eseguire controlli di sicurezza, qualora lo riteniamo necessario, per trasmettere o per ottenere informazioni (ivi incluse informazioni aggiornate) su di Lei o su terzi, per qualsiasi motivo, tra cui a titolo esemplificativo ma non esaustivo, i dati della carta di pagamento, per l'autenticazione dell'identità, per la convalida della carta di pagamento, per ottenere un'autorizzazione iniziale per la carta di pagamento e per autorizzare le singole operazioni di acquisto.


L'importo totale dell'acquisto sarà normalmente bloccato sulla carta di pagamento fino al momento dell'invio dell'ordine, allorquando sarà inviata una conferma d'ordine e spedizione e sulla carta di pagamento sarà addebitato il prezzo d'acquisto applicabile.


Quando si utilizza come metodo di pagamento carta di credito/carta di debito/PayPal/PayPal Express/Alipay/WeChat Pay, l’intero ammontare dell’acquisto potrà essere prelevato subito dopo la creazione dell’ordine. Il pagamento anticipato non pregiudicherà in alcun modo i diritti spettanti all’acquirente ai sensi delle presenti condizioni di vendita (incluso, a titolo esemplificativo, l’eventuale diritto di rimborso). Al momento della spedizione dell’ordine, verrà inviata una conferma d’ordine e spedizione. Qualora non riuscissimo a rispettare i termini di spedizione e/o consegna specificati di seguito, daremo comunicazione via email e rimborseremo il pagamento anticipato senza indebito ritardo. Nel caso di pagamenti con carta di credito/debito, l’importo totale dell’acquisto potrebbe essere bloccato fino al momento dell’invio dell’ordine. Quando sarà inviata la conferma d’ordine e spedizione, sulla carta di pagamento sarà addebitato il prezzo d’acquisto applicabile.


Quando offriamo PayPal/PayPal Express/Alipay/WeChatPay come metodo di pagamento, l’intero ammontare dell’acquisto potrà essere prelevato subito dopo il perfezionamento dell’ordine. Tale pagamento anticipato non pregiudicherà alcuno dei diritti spettanti all’acquirente ai sensi delle presenti Condizioni di Vendita (incluso, a titolo esemplificativo, l’eventuale diritto di rimborso). Qualora non riuscissimo a rispettare i termini di spedizione e/o consegna specificati di seguito, vi daremo comunicazione via email e rimborseremo immediatamente il pagamento già effettuato.
Possiamo accettare il bonifico bancario a nostra esclusiva discrezione. Non applichiamo commissioni sui bonifici bancari per gli ordini trasmessi tramite i Canali di vendita o il Centro relazioni cliente, tuttavia, alcune istituzioni finanziarie possono addebitare una commissione su un bonifico bancario. Chiediamo conferma di tutti gli ordini di bonifico bancario trasmessi telefonicamente mediante un processo di approvazione dell'ordine. Possiamo riconoscere un ordine di bonifico bancario, tuttavia l'ordine non verrà elaborato fino all'avvenuta ricezione del pagamento e alla conferma via e-mail. Qualora il pagamento del bonifico non sia accreditato sul nostro conto bancario entro sette (7) giorni dalla trasmissione dell'ordine, esso sarà annullato.
 

 

Riconoscimento Dell'ordine

 

Una volta che è stata operata la scelta e che l'ordine è stato trasmesso attraverso i Canali di vendita, riceverà un Riconoscimento dell'ordine per iscritto (tramite e-mail o con altra modalità, a conferma dei dettagli dell'ordine insieme a un numero di riferimento dell'ordine stesso). Assicurarsi di conservare il numero di riferimento per eventuali richieste future relative all'ordine. Il Riconoscimento dell'ordine non costituisce accettazione dell'ordine. Prima di confermare l'ordine procederemo ai consueti controlli anti-frode, di sicurezza, relativi al credito e di natura legale e se conformi daremo seguito all'ordine. A seguito della ricezione del Riconoscimento dell'ordine, è Sua responsabilità riesaminarlo e confermarne la conformità rispetto all'ordine effettuato. In caso di domande o dubbi o se il Riconoscimento dell'ordine non riflette l'ordine trasmesso, contattare senza indugi il Centro relazioni cliente.

 

Le Condizioni di vendita saranno fornite a seguito del riconoscimento dell'ordine da parte nostra.

 

 

Politica Di Spedizione


Accettiamo solo ordini per consegne nel Paese o nei Paesi identificati durante la Procedura di ordine. Si prega di notare che non spediamo in determinati indirizzi: zone militari, aree riservate, punti di prelievo, o caselle di posta. Per ulteriori informazioni, si prega di fare riferimento alla sezione FAQ o contattare il Centro relazioni cliente.


Il ritiro in Boutique può essere offerto gratuitamente in determinate località. Si prega di fare riferimento alla sezione FAQ, alle Piattaforme o chiamare il Centro relazioni cliente per ulteriori informazioni. La informeremo via e-mail o telefonicamente quando il prodotto è pronto per il ritiro presso la boutique.


Nel caso d’ordine di più prodotti la spedizione avverrà solo allorquando tutti i prodotti siano disponibili (non si effettueranno spedizioni parziali, e salvo diversamente comunicato).

 


Conferma Dell'ordine E Spedizione


Al momento della spedizione dell'ordine riceverà per iscritto una Conferma dell'ordine e della spedizione (via e-mail o mediante altra modalità). La Conferma dell'ordine e della spedizione costituisce l'accettazione dell'ordine da parte nostra e indica la sussistenza di un contratto di vendita vincolante.

 


Consegna


Faremo del nostro meglio per assicurare la consegna da parte del vettore entro i tempi di consegna previsti dalla data della Conferma dell'ordine e della spedizione da parte nostra e comunque entro trenta (30) giorni dalla suddetta data, salvo che l'acquisto riguardi un prodotto o servizio per cui si sia ricevuto previo avviso indicante tempistiche di consegna più estese, ad esempio nel caso di prodotti o servizi personalizzati o prodotti in base alle specifiche del cliente.


Nell'effettuare l'ordine tramite i Canali di vendita è possibile selezionare una data di consegna specifica in base alla disponibilità sui Canali di vendita. Ogni data di consegna specifica è soggetta a conferma da parte nostra.


In caso di ritardo nella consegna dei prodotti a causa di un evento estraneo al nostro controllo, La informeremo tempestivamente e ragionevoli faremo del nostro meglio per ridurre al minimo gli effetti del ritardo. In caso di mancata ricezione del prodotto entro trenta (30) giorni dalla data della Conferma dell'ordine e della spedizione per iscritto o entro qualsiasi altro limite di tempo da noi indicato, potrà contattare il Centro relazioni cliente per annullare l'ordine e ottenere un rimborso di qualsivoglia importo corrisposto anticipatamente per i prodotti non ricevuti.


In ogni caso, l'unico rimedio per ovviare alla mancata consegna da parte nostra dell'ordine è il diritto di annullare l'ordine e di ricevere un rimborso pari agli importi corrisposti per i prodotti non ricevuti.


Nel procedere alla stima delle tempistiche di consegna, La preghiamo di accordarci il tempo per l'approvazione del credito, la verifica dell'indirizzo, i controlli di sicurezza e l'elaborazione dell'ordine. La preghiamo di notare che la consegna è sempre soggetta al ricevimento del pagamento totale.
Per confermare la consegna di un prodotto, richiediamo una firma autografa o elettronica personale o una persona all'indirizzo di consegna indicato (salvo diversa disposizione da parte Sua), che trasferisce a Lei il rischio e la responsabilità delle merci acquistate. Nel caso di specifica di un destinatario diverso da Lei ai fini della consegna (nel caso, ad esempio, di un regalo), si intende e si accetta che la prova di una firma di detto destinatario (o di una persona all'indirizzo di recapito) costituisce la prova della consegna, dell'adempimento del contratto di vendita da parte di A. Lange & Söhne e del trasferimento della responsabilità verso il destinatario alle medesime modalità della consegna a Lei del prodotto. Al momento della consegna, per determinate categorie di prodotti ci riserviamo il diritto di recapitare i prodotti unicamente alla persona destinataria dell'ordine indicato sull'etichetta del pacco e di richiedere il controllo dell'identità ai fini di verifica. Per ulteriori informazioni, la preghiamo di fare riferimento alla sezione FAQ o contattare il nostro Centro relazioni cliente.

 


Fatturazione


Nell'ordinare i prodotti tramite i Canali di vendita riceverà una fattura che verrà inviata per iscritto (all'indirizzo di posta elettronica indicato come allegato PDF o in altro formato).

 


Politica Di Resi E Cambi


Fare clic qui per i dettagli della nostra Politica di Resi e Cambi, che fa parte delle presenti condizioni di vendita.

 


Garanzia Del Produttore E Diritti Legali Del Consumatore

Ci impegniamo a garantire che ogni prodotto rispetti rigorosamente i nostri criteri di qualità e che abbia superato ogni controllo tecnico ed estetico.


I prodotti selezionati sono coperti dalla garanzia applicabile A. Lange & Söhne. Se si desidera riparare un prodotto coperto dalla garanzia applicabile A. Lange & Söhne, si prega di contemplare la garanzia applicabile A. Lange & Söhne e di contattare il Centro relazioni cliente per ulteriori informazioni.


In qualità di consumatore, si potrebbe godere di diritti legali conformemente alla legge applicabile per la vendita di beni di consumo; detti diritti legali non sono influenzati dalle presenti Condizioni di vendita o dalla garanzia applicabile A. Lange & Söhne.

 

 

Servizi Aggiuntivi

 

I seguenti servizi aggiuntivi potranno essere proposti, gratuitamente, dai Canali di vendita:


a) Carta regalo e confezionamento

Gli ordini verranno spediti nella scatola regalo A. Lange & Söhne all'interno di confezioni speciali A. Lange & Söhne, insieme a un sacchetto di acquisto A. Lange & Söhne (se previsto).


b) Cambio della cinghia/aggiustamenti

La cinghia da orologio A. Lange & Söhne è consegnata in formato standard. Per certi prodotti, il formato della cinghia può essere consegnato in taglia più piccola o più grande, su richiesta, chiamando il Centro relazioni cliente o, se disponibile, specificandolo sulle Piattaforme. L'aggiustamento della cinghia A. Lange & Söhne è anche disponibile su alcuni modelli di orologio. Se si richiede un aggiustamento del braccialetto dell'orologio, i legami rimossi verranno restituiti e inclusi nel pacco.


c) Nota regalo

È possibile personalizzare l'ordine aggiungendo una nota personalizzata che sarà stampata da A. Lange & Söhne su carta regalo da includere nel pacchetto dell'ordine. A. Lange & Söhne si riserva il diritto di rifiutare le note regalo ritenute offensive o inappropriate ai fini dell'apposizione sulla cartolina-logo A. Lange & Söhne.

 


Riparazioni


Per tutte le richieste di riparazione relative a un prodotto ordinato attraverso i Canali di vendita, si prega di fare riferimento alla sezione FAQ o di contattare il Centro relazioni cliente.

 


Descrizioni Dei Prodotti


Questa sezione non è applicabile agli acquisti con consegna a indirizzi in Francia: Puntiamo ad assicurare che le informazioni relative alle descrizioni dei prodotti, alle dimensioni e ai colori contenute nelle piattaforme, negli annunci pubblicitari o nei cataloghi o fornite dal Centro relazioni cliente siano accurate e complete. Tuttavia, non forniamo garanzie, esplicite o implicite, in relazione alla precisione, all'affidabilità e alla completezza di dette informazioni. In particolare, qualsiasi descrizione o indicazione riguardante il peso di materiali preziosi e il numero di pietre e carati sono fornite in modo indicativo e potranno leggermente variare. 

 

 

Limitazione Della Responsabilità

 

Nella misura massima consentita dalla legge applicabile, non riconosciamo ed escludiamo esplicitamente qualsiasi garanzia, condizione e termine, sia esso esplicito o previsto dallo statuto, dal diritto consuetudinario o altro, in merito ai prodotti e ai Canali di vendita o al relativo contenuto.


Nulla delle presenti Condizioni di vendita limita o esclude la nostra responsabilità per ogni altra responsabilità che non possa essere esclusa o limitata in base alla legge applicabile. Fatto salvo quanto stabilito dalla frase precedente, la nostra responsabilità complessiva nei Suoi confronti, ai sensi delle presenti Condizioni di vendita, non prevede una responsabilità, contrattuale o civile (ivi compresa la negligenza), o di altra natura, anche laddove siamo stati informati della possibilità che i danni in nessun caso supereranno l'uno per cento del prezzo del/i prodotto/i dell'ordine.
Si prega di notare che in alcune giurisdizioni le leggi in materia di tutela dei consumatori potrebbero non consentire esclusioni o limitazioni delle garanzie o delle responsabilità e di conseguenza talune delle esclusioni e delle limitazioni di cui sopra potrebbero non trovare applicazione.

 


Disposizioni Generali


Qualora una qualsiasi disposizione o parte di una disposizione delle presenti Condizioni di vendita fosse giudicata illegale, invalida o inapplicabile, tale disposizione o parte di disposizione non sarà ritenuta parte delle presenti Condizioni di vendita e la legittimità, la validità o l'applicabilità della restante parte della disposizione di cui alle presenti Condizioni di vendita non è interessata, salvo qualora diversamente richiesto dalla legge applicabile.


Le presenti Condizioni di vendita (e i termini ad esse associati) costituiscono l'intero accordo tra Lei e noi in relazione all'ordine dei prodotti o dei servizi sostituiscono e rendono nullo qualsivoglia accordo, progetto di accordo, disposizione, atto o contratto di garanzia precedentemente stipulati, di qualsiasi natura, tra le parti, sia in forma orale che scritto, in relazione a suddetta materia.


Ai sensi delle presenti Condizioni di vendita, non siamo responsabili di eventuali errori o ritardi nell'esecuzione o nell'adempimento degli obblighi derivanti da cause al di fuori del nostro ragionevole controllo.


La rinuncia da parte nostra alla cessazione di una o più clausole delle presenti Condizioni di vendita non dovrà essere intesa come la rinuncia a qualsivoglia cessazione successiva.


Il presente contratto è stipulato tra Lei e Noi. Nessun altro soggetto godrà del diritto di far valere uno qualsiasi dei termini di suddetto contratto. Tuttavia, se si acquista un prodotto come regalo, il destinatario del regalo avrà il vantaggio della garanzia applicabile A. Lange & Söhne.

 

 

Legge Vigente E Giurisdizione


Le presenti Condizioni di vendita sono disciplinate e interpretate conformemente alle leggi del paese in cui l’Entità Venditrice pertinente ha sede legale, senza riferimento a disposizioni in materia di conflitto di leggi. Le eventuali controversie o istanze concernenti le presenti Condizioni di vendita, comprese la sua esistenza, validità o conclusione, che non possano essere composte in maniera amichevole tra le parti, saranno deferite per arbitrato ai sensi delle presenti Condizioni di vendita. Laddove le leggi applicabili differiscano dalle norme imperative a tutela del consumatore del paese di residenza, una tutela analoga sarà da noi garantita.


L'azione avverso la controparte contrattuale può essere proposta o dinanzi ai tribunali del paese in cui l’Entità Venditrice pertinente ha sede legale o nello Stato in cui il consumatore è domiciliato. L'azione avverso il consumatore può essere da noi proposta anche dinanzi ai tribunali dello Stato in cui questo è domiciliato. 


Salvo il diritto di presentare un reclamo dinanzi a un tribunale, Lei e A. Lange & Söhne compirete dapprima ogni ragionevole sforzo per un periodo di trenta (30) giorni al fine di pervenire a una composizione amichevole della controversia o del mancato accordo derivante o relativo al prodotto, alle Condizioni di vendita o a qualsivoglia violazione.


I consumatori residenti nell'Unione europea godono del diritto di presentare il reclamo dinanzi a un organismo di risoluzione alternativa delle controversie. Per un elenco degli organismi ADR nel proprio paese, consultare la piattaforma europea di risoluzione delle controversie online (piattaforma ODR), al seguente indirizzo: http://ec.europa.eu/consumers/odr 


Per gli acquisti con consegna a indirizzi in Belgio: è inoltre possibile utilizzare il servizio di risoluzione delle controversie fornito tramite il Consumer Ombudsman Service (North Gate II, Boulevard du Roi Albert II 8 Bus 1 1000 Brussels, tel: 02702 52 00, contact@consumentenombudsdienst.be, www.consumentenombudsdienst.be/nl).


Per gli acquisti con consegna a indirizzi in Francia: in conformità con l'articolo L. 612-1 del Codice del consumo francese, è possibile utilizzare il servizio dell'Associazione dei mediatori europei a cui riportiamo gratuitamente, tramite Internet: https://www.mediationconso-ame.com, compilando il modulo a tal fine dedicato accompagnato dai documenti a supporto della richiesta, sia per posta: AME Conso, 11 place Dauphine - 75001 PARIS.

 

 

Contatti


Per domande o commenti generali o in merito alle presenti Condizioni di vendita, La preghiamo di contattarci all'indirizzo o al numero di telefono indicato qui di seguito.

 

A. LANGE & SÖHNE
Centro relazioni con i clienti
Keizersgracht 485
1017 EJ Amsterdam
Olanda

 

Numeri di telefono
+49033 05356 9899
+44020 3692 0248
+33 01706 70001


https://contact.alange-soehne.com/en/contact
 

 

 

Politica di Resi e Cambi


La presente Politica sui Resi e Cambi specifica le tue opzioni su come puoi annullare un contratto stipulato con noi, effettuare la restituzione di un prodotto acquistato e esercitare i tuoi diritti in relazione all'ottenimento di un rimborso o di uno scambio.

 
(a) Diritto di annullamento

Si gode del diritto di annullare il contratto concluso con la conferma dell’ordine per iscritto, senza dover fornire alcuna motivazione, entro quattordici (14) giorni a decorrere dal giorno di acquisto; o dal giorno in cui un terzo designato dal consumatore (diverso dal vettore) acquisisce il possesso fisico dei prodotti dell'ordine. Se si è residenti nell’Unione europea o nello Spazio Economico Europeo e l'acquisto è stato effettuato tramite i Canali di vendita, questo diritto deve essere considerato come il suo diritto di cancellazione legale. Affinchè il periodo di recesso sia considerato rispettato è sufficiente far valere il diritto di recesso prima della scadenza del suo termine. 


Per annullare il contratto e restituire il/i prodotto/i, può contattare il nostro Centro relazioni cliente e procedere come indicato, o procedere per iscritto facendoci pervenire una dichiarazione inequivocabile, come ad esempio una lettera o un'e-mail a: (i) Per acquisti con consegna a indirizzi nel Regno Unito: contact.europe@lange-soehne.com  A. Lange & Söhne, Richemont UK c / o Regency Shipping Ltd, Unit 15 Trident Industrial Estate, Blackthorne Road, Colnbrook, Slough SL3 0AX, Regno Unito; e (ii) Per acquisti con indirizzo di consegna al di fuori del Regno Unito: contact.europe@lange-soehne.com o A. Lange & Söhne, Centro relazioni cliente, RLG Europe BV, PO Box 2967, NL-1000 CZ Amsterdam. In alternativa, è possibile procedere all'annullamento mediante il Modulo di cancellazione disponibile in calce alla presente Politica di Resi e Cambi, ma questo non è obbligatorio.


(b) Procedura di restituzione

I prodotti acquistati attraverso i Canali di vendita possono essere restituiti solo al nostro centro di distribuzione e-boutique A. Lange & Söhne presso l'indirizzo del nostro Reparto restituzioni, reperibile nella nostra sezione FAQ attraverso il nostro Centro relazioni cliente, o, se disponibile, presso una delle boutique A. Lange & Söhne selezionate, conformemente alle presenti Condizioni di vendita.


I prodotti non acquistati attraverso i Canali di vendita non possono essere restituiti al nostro centro di distribuzione e-boutique.


Per restituire un prodotto al nostro centro di distribuzione e-boutique è necessario seguire i passi di seguito indicati:


(i) Chiamare il Centro relazioni cliente e concordare una data di ritiro con il nostro partner logistico. In questa fase Le potrebbe essere richiesto di fornire informazioni sul prodotto per effettuare una prima valutazione delle condizioni del prodotto stesso;
(ii) Utilizzare il formulario di reso allegato alla scatola o il Centro relazioni cliente Le invierà un’altro formulario di reso via email;
(iii) La preghiamo di inserire le informazioni richieste nel formulario di reso e di firmarlo;
(iv) Il pacco restituito deve contenere il formulario di reso insieme al prodotto con tutti gli accessori, gli articoli gratuiti ricevuti con l'ordine, la Guida di servizio, la Carta di garanzia e tutti gli altri documenti nelle rispettive confezioni originali;
(v) La preghiamo di sigillare il pacco di consegna; e
(vi) Alla data concordata, il nostro partner logistico le porterà una lettera di trasporto aereo prepagata e preleverà il pacco sigillato.


Si prega di conservare una prova dell'avvenuta spedizione del pacco di ritorno; qualora detta prova non possa essere esibita non ci assumiamo alcuna responsabilità. Solo la merce ricevuta dal nostro centro di distribuzione e-boutique A. Lange & Söhne potrà essere ammessa per un rimborso o un cambio. Se decidi di utilizzare un partner logistico diverso da quello da noi fornito, il rischio di perdita o danneggiamento del prodotto durante il trasporto ricadrà su di te fino a quando il prodotto non sarà in nostro possesso.


Se previsto, è possibile restituire il prodotto presso una boutique A. Lange & Söhne nel paese in cui il prodotto è stato consegnato. Per ulteriori informazioni, la preghiamo di fare riferimento alla nostra sezione FAQ o rivolgersi al Centro relazioni cliente. Potrebbe essere richiesto di fornire informazioni sul prodotto per effettuare una prima valutazione delle condizioni del prodotto stesso.


(c) Stato dei prodotti restituiti

Verificheremo che il prodotto restituito soddisfi le condizioni della Politica di restituzione e cambio e, in caso di conformità, procederemo al rimborso o al cambio dovuto.


I prodotti devono essere restituiti inutilizzati e nuovi, in perfette condizioni, con tutti i materiali protettivi, le etichette e gli adesivi allegati (se esistenti) e all'interno della confezione originale del A. Lange & Söhne nel pacco restituito, con tutti gli accessori e i documenti. Ad esempio, i braccialetti degli orologi regolati in base alle richieste devono essere restituiti con lo stesso numero di collegamenti presenti nel pacco di consegna originale. Ci riserviamo il diritto di non accettare restituzioni qualora il prodotto presenti segni di usura o sia stato utilizzato o alterato rispetto alla condizione originale in qualsiasi modo o, in alternativa, di scalare l'importo del rimborso o il valore del cambio.


Se l'ordine comprendeva oggetti gratuiti, questi dovranno essere restituiti con i prodotti.


Qualsivoglia restituzione sarà oggetto di rigorosi Controlli di qualità (“QC”), da noi svolti per garantire la conformità dei prodotti restituiti con detti requisiti. Se i prodotti non soddisfano gli standard QC, la restituzione non sarà accettata e i prodotti Le saranno ritornati. Se il prodotto restituito adempie al QC, procederemo con il rimborso o con il cambio previsto.


La mancata osservanza delle presenti Condizioni di vendita ci autorizzerà a rifiutare il prodotto restituito e a rinviarlo con le spese a Suo carico.


(d) Prodotti non restituibili o cambiabili

Gli ordini di prodotti personalizzati in qualsivoglia modalità o realizzati diversamente dalle specifiche non possono essere annullati e tali prodotti non possono essere restituiti per cambi o rimborsi. Ciò include, senza limitazione, prodotti incisi o con goffratura.


(e) Rimborsi

È possibile restituire un prodotto acquistato attraverso i Canali di vendita ai fini del rimborso, a patto che il reso sia conforme alle presenti Condizioni di vendita, in particolare al a) Diritto all'annullamento e alla b) Procedura di restituzione di cui sopra.


Questa sezione non è applicabile agli acquisti con consegna a indirizzi in Spagna: Solo l’acquirente avrà diritto a ricevere il rimborso del prezzo corrisposto. In nessun caso una persona che ha ricevuto il prodotto come dono (ovvero il "destinatario del regalo") ha diritto a godere di un rimborso. Se è destinatario di un regalo e desidera restituire un prodotto, La preghiamo di contattare il Centro relazioni cliente che Le illustrerà le opzioni a Sua disposizione.


Se il reso è conforme alle presenti Condizioni di Vendita, entro quattordici (14) giorni dalla data di ricevimento della comunicazione di recesso, provvederemo ad effettuare la restituzione del prezzo pagato per l’acquisto del prodotto. Il rimborso avverrà con lo stesso metodo di pagamento utilizzato in fase di acquisto. Potremo tuttavia trattenere il rimborso fino a quando non avremo ricevuto il prodotto ovvero la prova della sua restituzione, a seconda di quale condizione si verifichi prima. Rimborseremo i costi iniziali di spedizione, ad eccezione di quelli supplementari eventualmente sostenuti per aver scelto una tipologia di spedizione diversa da quella standard.


Se si restituisce un prodotto acquistato mediante i Canali di vendita presso una boutique A. Lange & Söhne partecipante, (La invitiamo a fare riferimento alla nostra sezione FAQ o a contattare il Centro relazioni cliente per scoprire le nostre boutique A. Lange & Söhne partecipanti), potrà ricevere unicamente il credito della merce in boutique. Nessun rimborso in denaro o su carta sarà effettuato per una restituzione presso una boutique A. Lange & Söhne partecipante. I crediti merce in boutique possono essere vantati solo sui prodotti acquistati presso una boutique A. Lange & Söhne partecipante e non possono essere applicati ai prodotti acquistati mediante i canali di vendita. Per ulteriori informazioni, La invitiamo a fare riferimento alla nostra sezione FAQ o a rivolgersi al Centro relazioni cliente.


(f) Cambi

È possibile restituire un prodotto acquistato attraverso i Canali di vendita affinché sia cambiato con un altro prodotto A. Lange & Söhne, a condizione che il cambio sia conforme alle presenti Condizioni di vendita, in particolare al a) Diritto all'annullamento e alla b) Procedura di restituzione di cui sopra.


In ogni caso, la vendita del prodotto restituito sarà annullata e sarà necessario trasmettere un nuovo ordine per il prodotto ordinato.


Se un prodotto è restituito presso il centro di distribuzione e-boutique A. Lange & Söhne per un cambio con un prodotto meno costoso, solo l’acquirente del prodotto restituito avrà diritto a ricevere un rimborso pari alla differenza di prezzo.


Per acquisti con un indirizzo di consegna al di fuori della Francia: Se un prodotto è restituito ai fini del cambio presso una boutique A. Lange & Söhne partecipante (La invitiamo a fare riferimento alla nostra sezione FAQ o a contattare il Centro relazioni cliente per scoprire le nostre boutique A. Lange & Söhne partecipanti) per un cambio con un prodotto meno costoso, il soggetto che effettua la restituzione avrà diritto a ricevere unicamente un credito di merce pari alla differenza di prezzo. I crediti merce in boutique possono essere vantati solo sui prodotti acquistati presso una boutique A. Lange & Söhne partecipante e non possono essere applicati ai prodotti acquistati mediante i Canali di vendita. Per ulteriori informazioni, La invitiamo a fare riferimento alla nostra sezione FAQ o a rivolgersi al Centro relazioni cliente.


Per acquisti con consegna a indirizzi in Francia: Se restituisci un prodotto acquistato tramite i canali di vendita a una boutique al dettaglio A. Lange & Söhne partecipante (fai riferimento alla nostra sezione FAQ o contatta al Centro relazioni cliente con i clienti per conoscere le boutique al dettaglio della A. Lange & Söhne partecipante), avrai diritto, a tua scelta, ad un rimborso o ad un accredito sui tuoi futuri acquisti in negozio di un importo pari al valore del tuo acquisto. Il credito sui futuri acquisti in negozio può essere applicato solo ai prodotti acquistati in una boutique al dettaglio A. Lange & Söhne partecipante e non può essere applicato ai prodotti acquistati tramite i canali di vendita. Per ulteriori informazioni, fare riferimento alla nostra sezione FAQ o contattare al Centro relazioni cliente.


Se un prodotto è restituito per essere cambiato con un prodotto più costoso, sarà necessario corrispondere la differenza di prezzo.

 

 

Modulo di cancellazione

- (i) Per acquisti con consegna a indirizzi nel Regno Unito: contact.europe@lange-soehne.com o A. Lange & Söhne, Richemont UK c / o Regency Shipping Ltd, Unit 15 Trident Industrial Estate, Blackthorne Road, Colnbrook, Slough SL3 0AX, Regno Unito; e (ii) Per acquisti con indirizzo di consegna al di fuori del Regno Unito: contact.europe@lange-soehne.com o A. Lange & Söhne, Centro relazioni cliente, RLG Europe BV, PO Box 2967, NL-1000 CZ Amsterdam.


- Io/noi (*) con il presente notifichiamo il recesso dal mio/nostro (*) contratto di vendita dei seguenti beni/servizi (*)/per la fornitura del seguente servizio (*),


- Ordinato il (*)/ricevuto il (*)


- Nome del/dei consumatore/i,


- Indirizzo del/dei consumatore/i,


- Firma del/dei consumatore(i) (solo se il presente modulo è notificato in versione cartacea),


- Data


(*) Cancellare le voci non appropriate
 

*Ir directamente a la Política Devoluciones Y Cambios

 

 

 

La Tienda Online y del Centro de Atención al Cliente de A. Lange & Söhne

Condiciones De Venta

Última Actualización: Mayo 2021

 

 

Es posible que apliquemos modificaciones periódicas a las presentes Condiciones de Venta; por tanto, le rogamos que compruebe periódicamente si ha habido actualizaciones para mantenerse al corriente. La última versión de las Condiciones de Venta siempre estará disponible en las Plataformas. Cualquier versión nueva de las presentes Condiciones de Venta surtirá efecto inmediatamente en la fecha de su publicación y regirá todos los pedidos de productos o servicios que se realicen a partir de esa fecha. Ninguna modificación de las Condiciones de Venta realizada después de que usted haya efectuado su pedido afectará a dicho pedido ni a su relación con nosotros, salvo que así lo exija la ley.

 


Acerca De A. Lange & Söhne Y De Las Presentes Condiciones De Venta


Las presentes Condiciones de Venta se aplicarán a cualquier venta de productos o servicios de A. Lange & Söhne que usted pueda encargar a través de Entidad Vendedora (como se define a continuación), usando el sitio web y cualesquiera aplicaciones móviles o digitales asociadas que hagan referencia a las presentes Condiciones de Venta (en su conjunto, «las Plataformas») o por teléfono a través de nuestro centro de atención al cliente («el Centro de Atención al Cliente»).

 

La entidad vendedora, que le venderá los productos, dependerá de la dirección de entrega a la que enviará los productos («Entidad Vendedora» «A. Lange & Söhne», así como «nosotros», «nos» y «nuestro(s)» o «nuestra(s)»):


Para compras con entrega a direcciones en el Reino Unido: Richemont UK Limited, con domicilio social sito en 15 Hill Street, Londres W1J 5QT, Reino Unido, y NIF-IVA GB 238 5603 54. 


Para compras con entrega a direcciones en Francia: Société Cartier con domicilio social sito en 13, rue de la Paix, 75002 París, Francia, y NIF-IVA TVA CEE FR 36 775 658 859.


Para compras con entrega a direcciones en Alemania: Richemont Northern Europe GmbH con domicilio social sito en Landsberger Str. 302-306, 80687 Munich, Alemania, y NIF-IVA DE 129 311 406. 


Para compras con entrega a direcciones en Suiza: Richemont Suisse S.A. con domicilio social sito en 9, route des Biches, 1752 Villars-sur-Glâne, Suiza, y NIF-IVA CHE-102.738.465. 


Para compras con entrega a direcciones en Italia: Richemont Italia S.p.A. con domicilio social sito en Via Benigno Crespi 26, 20159, Milán, Italia, y NIF-IVA IT01649000153. 


Para compras con entrega a direcciones en los países bajos: RLG Europe B.V. con domicilio social sito en Herengracht 436, 1017 BZ, Amsterdam, Los países bajos, y NIF-IVA NL001468583B01.


Para compras con entrega a direcciones en Luxemburgo: Richemont International Holding S.A. con domicilio social sito en 35 boulevard Prince Henri, L-1724, Luxembourg, y NIF-IVA 19972209115.


Para compras con entrega a direcciones en Belgica: RLG Europe (Belgium Branch) con domicilio social sito en Waterloolaan 54, 1000 Bruselas, Belgica, y NIF-IVA BE0875624542.


Para compras con entrega a direcciones en Suecia: RLG Europe B.V. Sweden Filial con domicilio social sito en Smalandsgatan 10, 111 46, Estocolmo, Suecia, y NIF-IVA SE516411164201.


Para compras con entrega a direcciones en Dinamarca: RLG Denmark filial af RLG Europe B.V., Holland con domicilio social sito en Østergade 3, Copenhague, Dinamarca. 1100, y NIF-IVA DK40018638.


Para compras con entrega a direcciones en Austria: Richemont Northern Europe GmbH – Austria Branch con domicilio social sito en Kohlmarkt 1, 1010, Viena, Austria, y NIF-IVA ATU44737308.


Para compras con entrega a direcciones en República Checa: Richemont Northern Europe GmbH, organizační složka con domicilio social sito en Praha 1, Staré Město, Pařížská 934/2, PSČ 11000, Praga, República Checa, y NIF-IVA CZ24761435. 


Para compras con entrega a direcciones en todos los demás países a los que enviamos de acuerdo con nuestra Política de envío: RLG Europe BV, Amsterdam (NL), Swiss Branch, Villars-sur-Glâne, con domicilio social sito en 9 Route des Biches, CH-1752 Villars-sur-Glâne 2, Suiza, y NIF-IVA CHE-114.784.839.


La Entidad Vendedora es una filial de Lange Uhren GmbH, titular y editor de las Plataformas con arreglo a las Condiciones de Uso, y que es responsable de nuestra recogida de información con arreglo a lo establecido en la Política de Privacidad y Política de Cookies. Al realizar un pedido, estará aceptando quedar vinculado por las Condiciones de Uso, Política de Privacidad, Política de Cookies y la Política de Devoluciones y Cambios, cuyos términos se consideran incorporados a las presentes Condiciones de Venta. Para obtener más información sobre nuestra política de devoluciones, consulte nuestra Política de Devoluciones y Cambios.


Rogamos lea las Condiciones de Venta atentamente. Las presentes Condiciones de Venta son aplicables a todos los pedidos realizados a través de las Plataformas o del Centro de Atención al Cliente (los «Canales de Venta» de manera conjunta). Tenga en cuenta que, antes de realizar un pedido de productos o servicios, se le solicitará que declare que está de acuerdo con las presentes Condiciones de Venta. Si no estuviese de acuerdo con ellas, no podrá realizar ningún pedido de producto o servicio a través de los Canales de Venta. Las ventas realizadas a través de puntos de venta físicos (como nuestras tiendas minoristas) o terceros (como los distribuidores autorizados) no están sujetas a las presentes Condiciones de Venta.

 

 

Admisibilidad Para Realizar Compras

 

Solo podrán realizar pedidos de productos a través de los Canales de Venta personas físicas (y no personas jurídicas) que: (a) hayan alcanzado la mayoría de edad legal necesaria para celebrar contratos (dieciocho años en la mayoría de países); (b) posean capacidad jurídica para celebrar contratos; y (c) usen una dirección de envío en el país o los países a los que realizamos envíos, según se especifica en los Canales de Venta. Si es usted menor de edad o por algún otro motivo no posee la capacidad jurídica para celebrar un contrato, su padre, madre o tutor legal deberá realizar el pedido en su nombre y aceptar de esa forma a las presentes Condiciones de Venta.


Al realizar un pedido a través de los Canales de Venta, usted declara y garantiza que es un cliente final que desea comprar de buena fe nuestros productos, para su uso personal o el uso personal de otra persona, y que no venderá ni distribuirá de ninguna otra forma nuestros productos, ni comprará nuestros productos o servicios para fines comerciales.

 


Disponibilidad De Productos; Cantidad

 

Todos los pedidos realizados a través de los Canales de Venta están sujetos a disponibilidad y a la aceptación de dichos pedidos por nuestra parte. Los productos mostrados en las Plataformas, que no puedan añadirse a la cesta de la compra, no están disponibles para la venta a través de las Plataformas. El Centro de Atención al Cliente podrá ofrecer más información sobre estos productos. Para más información sobre el proceso del pedido, le rogamos que consulte nuestra sección Proceso del pedido más abajo.


Podrán aplicarse límites de cantidad a los pedidos de determinados productos. Nos reservamos el derecho a rechazar en cualquier momento, sin previo aviso, los pedidos que superen un determinado número de productos autorizados.

 


Registro De La Cuenta Y Pago Como Invitado

 

Para realizar un pedido, puede registrarse y crear una cuenta en línea, o bien, realizar un pedido como invitado y sin crear una cuenta en línea, seleccionar la opción «Pago como invitado». En caso de que realice su pedido como invitado, de todas formas crearemos una cuenta en nuestros sistemas internos para registrar su(s) compra(s).


Para compras con entrega a direcciones en Francia: De acuerdo con el artículo L.223-2 del Código del Consumidor, le informamos que tiene derecho a suscribirse a la lista "Bloctel" de oposición al escrutinio, una práctica a la que A. Lange & Söhne no tiene recurso. Para obtener más información, consulte la Política de Privacidad.

 


Servicios Personalizados

 

Los servicios de personalización u otros servicios podrán estar disponibles para una selección de productos. Si desea que personalicemos su producto, le rogamos que facilite los detalles a través de los Canales de Venta cuando se los soliciten.


Nos reservamos el derecho a retener o denegar la aceptación de cualquier pedido de productos personalizados, o con una tarjeta que contenga un mensaje escrito en un lenguaje reprobable, ilícito o contrario a nuestras políticas. Usted es responsable de garantizar la corrección del mensaje que facilite para acompañar sus productos personalizados.


Además, los pedidos de productos personalizados no pueden cancelarse y los productos que se hayan personalizado de alguna forma o fabricado a medida de acuerdo con sus especificaciones no podrán devolverse para obtener un cambio de producto o un reembolso, según se describe en las presentes Condiciones de Venta. Sin embargo, esta disposición no afectará a sus derechos como consumidor (consulte la sección «Garantía del fabricante y sus derechos legales como consumidor» para obtener más información).

 


Proceso De Pedido

 

El proceso de pedido de las Plataformas incluirá lo siguiente:

 

  • AÑADIR A LA CESTA DE LA COMPRA: UNA VEZ QUE HAYA SELECCIONADO UN PRODUCTO, PODRÁ INCLUIRLO EN SU CESTA DE LA COMPRA. A CONTINUACIÓN, PODRÁ DECIDIR SI DESEA SEGUIR COMPRANDO OTROS PRODUCTOS Y AÑADIRLOS A SU CESTA DE LA COMPRA (SUJETO A DISPONIBILIDAD Y LÍMITES DE CANTIDAD). EL HECHO DE COLOCAR UN ARTÍCULO EN SU CESTA DE LA COMPRA NO GARANTIZA SU DISPONIBILIDAD PARA LA COMPRA, QUE NO QUEDARÁ CONFIRMADA HASTA QUE NO RECIBA UNA CONFIRMACIÓN DEL PEDIDO Y DEL ENVÍO POR ESCRITO.
  • PAGO COMO INVITADO/MI CUENTA: CUANDO ESTÉ LISTO, DIRÍJASE A LA SECCIÓN «PAGO», YA SEA COMO INVITADO O MEDIANTE SU CUENTA DE USUARIO REGISTRADO. DENTRO DEL PROCESO DE PAGO, TAMBIÉN PODRÁ ELIMINAR UNO O VARIOS PRODUCTOS QUE HAYA SELECCIONADO DE LA CESTA DE LA COMPRA.
  • ENTREGA, COMPROBACIÓN Y PAGO: COMO PARTE DEL PROCESO DE PAGO, EN ESTA FASE DEBERÁ AÑADIR Y COMPROBAR LOS DETALLES DE SU PEDIDO Y SUS DATOS PERSONALES (ENTRE ELLOS, DIRECCIÓN DE CORREO ELECTRÓNICO, DIRECCIÓN DE ENVÍO, DIRECCIÓN DE FACTURACIÓN Y DATOS DE PAGO). DEBERÁ COMPROBAR DETENIDAMENTE Y CONFIRMAR TODOS LOS DATOS EN LA PÁGINA DE RESUMEN DEL PEDIDO ANTES DE ENVIARLO.
  • REALIZACIÓN DEL PEDIDO: EN ESTA FASE DEBERÁ MARCAR LA CASILLA PERTINENTE Y REALIZAR SU PEDIDO.


En caso de que se realice un pedido a través del Centro de Atención al Cliente, el embajador de A. Lange & Söhne le orientará a lo largo de los distintos pasos que se indican más arriba y le solicitará oralmente que confirme los detalles de su pedido.


Nos reservamos el derecho, a nuestra exclusiva discreción, de rechazar, anular y finalizar los pedidos en cualquier momento por justa causa. Por ejemplo, podremos rechazar, finalizar o anular su pedido si existe actualmente una disputa relativa al pago de un pedido anterior, o si sospechamos, a nuestra exclusiva discreción, que usted (i) ha participado en actividades fraudulentas o (ii) ha incumplido de alguna otra forma las presentes Condiciones de Venta.

 

 

Precios, Impuestos Y Gastos De Envío


Todos los precios que se muestran en las páginas informativas sobre los productos en las Plataformas o que son citados por el Centro de Atención al Cliente incluyen el impuesto sobre ventas/IVA, pero excluyen los gastos de envío y otros impuestos a menos que se indique lo contrario.
Una vez que nos facilite la dirección de entrega, se actualizará la divisa aplicable en función del destino del envío y se mostrará en su cesta de la compra antes de que realice su pedido. Deberá comprobar atentamente la actualización de los precios y la divisa.


Le rogamos que tenga en cuenta que el IVA y demás impuestos aplicables variarán en función del lugar al que se deban enviar los productos.
Los gastos de envío, si los hubiese, se describen en la Política de envío estipulada más abajo o en los Canales de Venta. Los gastos de envío no aparecen en las páginas informativas sobre el producto, pero serán añadidos al precio del producto una vez que usted haya seleccionado las opciones correspondientes a su entrega. Se le mostrará un resumen de dichos gastos antes de que deba confirmar y realizar su pedido; además, se reflejarán en nuestra correspondencia por correo electrónico con usted una vez que haya seleccionado las opciones de entrega.


Podremos ofrecer un mecanismo de devolución del IVA en caso de que solicite que se le entreguen sus productos en determinados países de la Unión Europea y, en un plazo no superior a treinta (30) días desde entonces, los exporte fuera de la Unión Europea con arreglo a determinadas condiciones. Dicho mecanismo no estará disponible para clientes residentes en el Espacio Económico Europeo. Para más detalles, consulte nuestra sección de Preguntas Frecuentes o contacte con nuestro Centro de Atención al Cliente.


Podemos ofrecer un mecanismo de devolución del IVA si decide que los productos se entreguen en Suiza y, no más de treinta (30) días después, exportarlos fuera de Suiza bajo ciertas condiciones. Para obtener más detalles, consulte nuestra sección de Preguntas Frecuentes o comuníquese con nuestro Centro de Atención al Cliente.


Nos reservamos el derecho a modificar los precios y los gastos de envío en cualquier momento sin previo aviso.


Hacemos todo lo posible para que los precios de los productos y los gastos de envío sean correctos en el momento de introducir la información en cuestión en el sistema o de comunicarla a los clientes a través del Centro de Atención al Cliente. Sin embargo, siempre es posible que, a pesar de que hayamos hecho todo lo razonablemente posible, algunos de los precios o los gastos de envío de los productos ofrecidos a través de nuestros Canales de Venta sean incorrectos. En caso de que cualquiera de los productos que usted hubiese incluido en su pedido tuviera un precio incorrecto, nos pondremos en contacto con usted lo antes posible para informarle del error. Si no consiguiésemos contactar con usted usando los datos de contacto que nos facilitó durante el proceso de realización del pedido, cancelaremos su pedido y se lo notificaremos por escrito. Si, por error, aceptásemos y tramitásemos el pedido que usted realizó con arreglo a precios o gastos de envío incorrectos, podremos cancelar el suministro del producto y reembolsarle las cantidades que haya pagado.


Le rogamos tenga en cuenta que los cambios que se produzcan en la legislación aplicable entre la fecha de realización de su pedido y la fecha en la que se le remita la Confirmación del pedido y del envío por escrito podrán conllevar cambios en los impuestos asociados a su pedido. Si el cambio resultante supusiese un aumento de los impuestos que se vayan a cobrar, nos pondremos en contacto con usted para solicitarle que confirme de nuevo si desea realizar el pedido.

 


Pago


Aceptamos los métodos de pago identificados dentro del proceso del pedido a través de los Canales de Venta. En función de los métodos de pago, es posible que solicitemos información adicional, entre otros datos, formas específicas de identificación.


Si realiza su pedido en las Plataformas, deberá introducir sus datos de pago en el formulario pertinente. En caso de que realice su pedido por teléfono, deberá comunicar al Centro de Atención al Cliente todos sus datos de pago. Todos los titulares de tarjetas de pago estarán sujetos a comprobaciones para su validación y autorización por parte de la entidad emisora de la tarjeta. Si la entidad emisora de la tarjeta utilizada para su pago deniega la autorización de pago a nuestro favor, usted deberá ponerse directamente en contacto con la entidad emisora de su tarjeta para solucionar este problema.


Las demás modalidades de pago también podrán estar sujetas a comprobaciones a efectos de validación y a la autorización por parte de los proveedores del sistema de pago. Usted nos autoriza expresamente a realizar comprobaciones de seguridad, en caso de que las estimemos necesarias, transmitir a terceros u obtener de ellos información (incluida cualquier información actualizada) relativa a usted periódicamente —incluidos, sin ánimo exhaustivo, los datos de su tarjeta de pago—, autenticar su identidad, validar su tarjeta de pago, obtener una autorización inicial de la tarjeta de pago y autorizar transacciones de compra individuales.


Habitualmente, el importe íntegro de su compra quedará bloqueado en su tarjeta de pago hasta que su pedido sea enviado, momento en el cual se le enviará una Confirmación del pedido y del envío y se cargará a su tarjeta de pago el precio de compra aplicable.


Si el pago se efectúa a través de uno de los siguientes métodos: tarjeta de crédito o débito, PayPal, PayPal Express, Alipay, o WeChat Pay, el importe total de la compra podrá ser retirado inmediatamente tras la validación del pedido. Este pago por adelantado no afectará a ninguno de sus derechos legales bajo estas condiciones de venta (incluido, por ejemplo, el derecho a reembolso). Una vez que procedamos al envío, recibirá una confirmación del pedido y del envío. Si no podemos cumplir con las obligaciones que exponemos a continuación, relativas al envío o entrega del pedido, le enviaremos una notificación por correo electrónico y procederemos al reembolso del pago sin mayor dilación. Si el pago se efectúa con tarjeta de crédito o débito, también podrá retenerse el importe total del pedido hasta que procedamos a su envío, momento en que recibirá una confirmación del pedido y del envío, y se cargará en su tarjeta el importe de la compra correspondiente.


En aquellos casos en los que ofrezcamos PayPal/PayPal Express/Alipay/WeChatPay como método de pago, se podrá cobrar el importe íntegro de su compra inmediatamente después de que usted haga su pedido. El pago por adelantado no afectará a ninguno de sus derechos legales recogidos en estas Condiciones de venta (incluido, por ejemplo, todo posible derecho de reembolso). Si no nos es posible cumplir nuestras obligaciones de expedición y/o entrega indicadas a continuación, se lo notificaremos por correo electrónico y le reembolsaremos el pago anticipado sin dilación.


Podremos aceptar pagos por transferencia bancaria para pedidos a nuestra exclusiva discreción. No cobraremos ninguna comisión por la recepción de transferencias bancarias ordenadas a través de los Canales de Venta o del Centro de Atención al Cliente; no obstante, algunas entidades financieras podrán cobrar una comisión por el uso del servicio de transferencia bancaria. Necesitaremos que todas las órdenes de transferencia bancaria realizadas por teléfono sean confirmadas mediante un proceso de aprobación del pedido. Podremos acusar recibo de una orden de transferencia bancaria, pero el pedido no será tramitado hasta que se haya recibido el pago y se lo hayamos confirmado por correo electrónico. Si su pago por transferencia bancaria no se acredita en nuestra cuenta bancaria en un plazo de siete (7) días desde que usted haya realizado su pedido, dicho pedido será anulado.

 

Acuse De Recibo Del Pedido


Una vez que haya realizado su selección y su pedido a través de los Canales de Venta, recibirá un Acuse de recibo del pedido por escrito (por correo electrónico u otro soporte, confirmándole los detalles de su pedido junto con un número de referencia del pedido). Le rogamos que se asegure de conservar dicho número de referencia del pedido para cualquier futura consulta relativa a su pedido. El Acuse de recibo del pedido no constituye una aceptación de su pedido. Para confirmar el pedido, efectuaremos las comprobaciones habituales de solvencia, antifraude, seguridad y otras cuestiones jurídicas relacionadas y, si el resultado obtenido es aceptable, entonces tramitaremos su pedido. Una vez que reciba el Acuse de recibo del pedido, será responsabilidad suya comprobarlo y confirmar que refleja de forma exacta los productos que usted encargó. Si tiene cualquier pregunta o duda, o si el Acuse de recibo del pedido no refleja sus intenciones, deberá contactar con el Centro de Atención al Cliente sin demora.


Recibirá una copia de las presentes Condiciones de Venta cuando le enviemos el acuse de recibo de su pedido.

 


Política De Envío


Solo aceptaremos pedidos para entregas en el país o los países indicados durante el Proceso del Pedido. Tenga en cuenta que no realizamos envíos a determinadas direcciones, como instalaciones militares, determinadas zonas restringidas, puntos de recogida o apartados de correos. Para más información, consulte nuestra sección de Preguntas Frecuentes o contacte con el Centro de Atención al Cliente.


En algunos lugares, podrá ofrecerse un servicio gratuito de recogida en tienda. Para obtener más información, consulte nuestra sección de Preguntas Frecuentes o llame al Centro de Atención al Cliente. Le informaremos por correo electrónico o por teléfono cuando el producto esté listo para su recogida en tienda.


Si realiza un pedido de varios productos, enviaremos el pedido una vez que todos los productos estén disponibles (no se realizarán envíos parciales, y salvo que le comuniquemos algo distinto).

 


Confirmación Del Pedido Y Del Envío


En el momento en que realicemos el envío de su pedido, le enviaremos una Confirmación del pedido y del envío por escrito (por correo electrónico u otros medios). Dicha Confirmación del pedido y del envío constituirá nuestra aceptación de su pedido e indicará la existencia de un contrato de compraventa vinculante.

 


Entrega


Nos esforzaremos en la medida de lo posible por garantizar que el transportista realice la entrega en el plazo estimado desde la fecha en que le comuniquemos por escrito nuestra Confirmación del pedido y del envío y, en cualquier caso, en un plazo de treinta (30) días a partir de dicha fecha, salvo que su compra se refiera a un producto o servicio cuya entrega le hayamos explicado que llevará más tiempo, por ejemplo, en el caso de productos o servicios que debamos personalizar o producir de acuerdo con sus indicaciones.


Cuando realice un pedido a través de los Canales de Venta, podrá seleccionar una fecha de entrega específica en función de la disponibilidad de los Canales de Venta. Dicha fecha de entrega específica estará sujeta a confirmación por nuestra parte.


Si la entrega de los productos se retrasase por motivos ajenos a nuestro control, le informaremos lo antes posible y haremos todo lo razonablemente posible por minimizar los inconvenientes del retraso. Si no entregamos el producto en un plazo de treinta (30) días desde la fecha en la que le comuniquemos por escrito la Confirmación del pedido y del envío o en cualquier otro límite de tiempo que le hayamos indicado, podrá contactar con el Centro de Atención al Cliente para cancelar el pedido en cuestión y obtener un reembolso de las cantidades que nos haya pagado por adelantado por cualquier producto que no haya recibido.
En cualquier caso, su único recurso en caso de que no lleguemos a entregarle el pedido será su derecho a cancelar el pedido en cuestión y a recibir un reembolso de las cantidades que nos haya pagado por adelantado por cualquier producto que no llegue a recibir.


Para estimar su plazo de entrega, le rogamos tenga en cuenta el tiempo necesario para la comprobación de la solvencia y la dirección, las comprobaciones de seguridad y la tramitación del pedido. Tenga en cuenta que la entrega del pedido siempre estará sujeta a la recepción de su pago íntegro.
Necesitaremos su firma manual o electrónica, o de una persona presente en la dirección de entrega indicada (salvo que usted haya dispuesto algo distinto), para confirmar la entrega de cada producto, momento a partir del cual usted asumirá el riesgo y la responsabilidad de los productos que haya adquirido. Si ha especificado para la entrega un destinatario que no sea usted (por ejemplo, en caso de que desee enviar un regalo), usted comprende y acepta que la firma de dicho destinatario (o de una persona presente en la dirección de entrega) supondrá la prueba de entrega y cumplimiento del contrato de compraventa por parte de A. Lange & Söhne y la transferencia de la responsabilidad sobre el producto al destinatario de la misma manera que si se le hubiese entregado a usted el producto. Nos reservamos el derecho a entregar los productos exclusivamente a la persona que sea el destinatario previsto en el pedido, tal como se indique en la etiqueta del paquete, y a solicitar la presentación de un documento de identidad e efectos de comprobación en el momento de la entrega para determinadas categorías de productos. Para obtener más información, consulte nuestra sección de Preguntas Frecuentes o llame a nuestro Centro de Atención al Cliente.

 


Facturas


A la hora de encargar productos a través de los Canales de Venta, se le enviará por escrito una factura (a su dirección de correo electrónico como archivo adjunto en formato PDF o por otros medios).



Política Devoluciones Y Cambios

 

Haga clic aquí para obtener detalles de nuestra Política de Cambios y Devoluciones, que forman parte de estas Condiciones de Venta.

 


Garantía Del Fabricante Y Sus Derechos Legales Como Consumidor


Hemos asumido el compromiso de garantizar que cada producto cumpla estrictamente con nuestros criterios de calidad y que haya superado todos los controles, tanto técnicos como estéticos.


Los productos seleccionados están cubiertos por la Garantía aplicable de A. Lange & Söhne. Si desea solicitar la reparación de un producto cubierto por la Garantía aplicable de A. Lange & Söhne, le rogamos que consulte las condiciones de dicha Garantía de A. Lange & Söhne y que llame a nuestro Centro de Atención al Cliente para obtener más información.


En su calidad de consumidor, usted podrá tener derechos legales en virtud de la legislación aplicable por la que se rija la venta de bienes de consumo; dichos derechos legales no se verán afectados por las presentes Condiciones de Venta aplicables de A. Lange & Söhne.

 

 

Servicios Complementarios


Los siguientes servicios complementarios podrán ser ofrecidos, de forma gratuita, a través de los Canales de Venta:


(a) Envoltorio para regalos y embalaje

Todos los pedidos se enviarán con la caja de regalo de A. Lange & Söhne envueltos en el embalaje especial de A. Lange & Söhne, junto con una bolsa de A. Lange & Söhne (si procede).


(b) Cambio de correa para relojes / Ajustes

Las correas de los relojes A. Lange & Söhne se entregarán en talla estándar. Por algunos productos, podrá solicitar una talla de correa distinta por teléfono al Centro de Atención al Cliente o, si disponible, por medio de las Plataformas. Para algunos modelos de relojes también se ofrece la posibilidad de ajustar la correa del reloj de A. Lange & Söhne. Si solicita un ajuste de la correa de su reloj, se le devolverán los eslabones extraídos, que se incluirán en el paquete de entrega.


(c) Notas para regalos

Es posible que pueda personalizar su pedido añadiendo una nota personalizada que será imprimida por A. Lange & Söhne en una tarjeta de regalo que se incluirá en su paquete del pedido. A. Lange & Söhne se reserva el derecho a rechazar notas para tarjetas de regalo que considere ofensivas o inadecuadas para su envío en material impreso con el logotipo de A. Lange & Söhne.

 


Reparaciones


Para cualesquiera solicitudes de reparación relativas a un producto encargado a través de los Canales de Venta, le rogamos consulte nuestra sección de Preguntas Frecuentes o contacte con nuestro Centro de Atención al Cliente.

 


Descripciones De Productos


Esta sección no es aplicable para compras con entrega a direcciones en Francia: Intentamos garantizar que la información (incluidas las descripciones de productos, dimensiones y colores) facilitada en las Plataformas, en anuncios o en catálogos o por el Centro de Atención al Cliente sea exacta y completa. No obstante, no ofrecemos garantías, ya sea explícitas o implícitas, en cuanto a la precisión, la fiabilidad y la integridad de dicha información. En especial, cualquier descripción e información relativas al peso de materiales preciosos y al número de piedras y quilates se facilita únicamente a modo orientativo, pudiendo variar ligeramente. 

 


Limitación De Responsabilidad


En la medida en que la legislación aplicable lo permita, rechazamos y excluimos todos los demás términos, condiciones y garantías en relación con los productos y los Canales de Venta, ya sean explícitos o implícitos, establecidos por ley o de otra naturaleza, o que surjan de cualquier curso de negociación, uso o práctica comercial anterior.


Ningún elemento de las presentes Condiciones de Venta limita ni excluye nuestra obligación de asumir toda responsabilidad que la legislación aplicable no permita limitar ni excluir. Con arreglo a dicha disposición, nuestra responsabilidad acumulada para con usted en virtud de las presentes Condiciones de Venta por cualquier pedido, ya sea responsabilidad de carácter contractual, extracontractual (inclusive por negligencia) o de otro tipo, e incluso en caso de que hubiésemos sido informados de la posibilidad de que se produjesen dichos daños y perjuicios, no superará en ningún caso el cien por cien (100 %) del precio del/de los producto(s) de su pedido.


Tenga en cuenta que, en algunas jurisdicciones, la legislación en materia de protección del consumidor puede no permitir determinadas exclusiones o limitaciones de las garantías o la responsabilidad y que, por tanto, algunas de las exclusiones y limitaciones anteriormente descritas pueden no ser aplicables.

 


Disposiciones Generales


Si se determinase que cualquier disposición —o parte de una disposición— de las presentes Condiciones de Venta es ilegal, nula o imposible de ejecutar, se considerará que dicha disposición o parte de disposición no forma parte de las presentes Condiciones de Venta, de manera que no se verá afectada la legalidad, validez y ejecutabilidad de las demás disposiciones de las Condiciones de Venta, salvo que la legislación aplicable requiera algo distinto.


Las presentes Condiciones de Venta (y las condiciones asociadas a estas, que se consideran incorporadas por referencia) constituyen la totalidad del acuerdo entre usted y nosotros en relación con el pedido de productos o servicios, y sustituyen y ponen fin a todos los anteriores contratos, proyectos de contrato, arreglos, iniciativas o contratos de garantía de cualquier naturaleza celebrados entre las partes, ya sean orales o escritos, en relación con el mismo objeto.


No nos responsabilizaremos de ningún incumplimiento o retraso en el cumplimiento de nuestras obligaciones en virtud de las presentes Condiciones de Venta que se derive de cualquier causa ajena a nuestro control razonable.


La dispensa otorgada por nosotros ante el incumplimiento de una de las disposiciones de las presentes Condiciones de Venta no podrá interpretarse como una dispensa ante todo incumplimiento subsiguiente.


El presente contrato se celebra entre usted y nosotros. Ninguna otra persona tendrá derecho a aplicar ninguna de sus disposiciones. No obstante, si usted adquiere un producto como regalo, el destinatario de su regalo disfrutará del beneficio de la Garantía de A. Lange & Söhne aplicable.

 


Legislación Aplicable Y Jurisdicción Competente


Las presentes Condiciones de Venta se regirán e interpretarán de acuerdo con la legislación del país en el que la Entidad Vendedora correspondiente tiene su domicilio social, excluyéndose la aplicación de la legislación en materia de conflictos de leyes. Cualquier litigio, controversia o reclamación derivada de o en relación con las Condiciones de Venta —inclusive en relación con la validez, la nulidad, el incumplimiento o la finalización de las Condiciones de Venta— se adjudicará o someterá a arbitraje de acuerdo con las Condiciones de Venta. Cuando la legislación aplicable sea distinta de la legislación de aplicación obligatoria en materia de protección del consumidor, le ofreceremos una protección similar.


Usted podrá emprender acciones judiciales contra nosotros en los tribunales en el que la Entidad Vendedora correspondiente tenga su domicilio social o en el país en el que usted esté domiciliado. También podremos interponer acciones judiciales contra usted en los tribunales del país en el que usted resida.


Sin ninguna limitación para interponer acciones judiciales ante un tribunal, usted y A. Lange & Söhne se esforzarán en primer lugar, en la medida de lo razonable, durante un período de treinta (30) días, por resolver de forma amistosa cualquier disputa o desacuerdo que pueda derivarse de o estar relacionado con el producto, las Condiciones de Venta o cualquier incumplimiento de las mismas.


Si usted es un cliente residente en la Unión Europea, tiene derecho a presentar una reclamación ante un organismo de resolución alternativa de litigios. Para encontrar una lista de organismos de resolución alternativa de litigios en su país, puede consultar la Plataforma ODR (Online Dispute Resolution platform, plataforma en línea de resolución alternativa de litigios) de la Comisión Europea en la siguiente dirección: http://ec.europa.eu/consumers/odr


Para compras con entrega a direcciones en Bélgica: También puede utilizar el servicio de resolución de disputas proporcionado a través del Servicio del Defensor del Consumidor (North Gate II, Boulevard du Roi Albert II 8 Bus 1 1000 Brussels, tel: 02702 52 00, contact@consumentenombudsdienst.be, www.consumentenombudsdienst.be/nl).


Para compras con entrega a direcciones en Francia: De acuerdo con el artículo L. 612-1 del Código del Consumidor francés, puede utilizar el servicio de la Asociación de Mediadores Europeos a la que informamos de forma gratuita, ya sea a través de Internet: https://www.mediationconso-ame.com, completando el formulario dedicado a tal efecto acompañado de los documentos que respalden su solicitud, ya sea por correo postal: AME Conso, 11 place Dauphine - 75001 PARIS.

 


Contacto

 

Si tiene preguntas o comentarios acerca de las presentes Condiciones de Venta, o sobre cualquier otra cuestión en general, le rogamos se ponga en contacto con nosotros en la dirección y número de teléfono siguientes.


A. LANGE & SÖHNE
Centro de relaciones con el cliente
Keizersgracht 485
1017 EJ Ámsterdam
Países Bajos


Números de teléfono
+49033 05356 9899
+44020 3692 0248
+33 01706 70001


https://contact.alange-soehne.com/en/contact
 

 

 

Política de Devoluciones y Cambios


Esta Política de devoluciones y cambios detalla sus opciones sobre cómo puede cancelar un contrato con nosotros, cómo puede devolver su compra y sus derechos en relación con la obtención de un reembolso o cambio.


(a) Derecho de cancelación

Usted tendrá derecho a cancelar el contrato generado mediante nuestra confirmación por escrito del pedido y sin aportar justificación alguna en un plazo de catorce (14) días desde el día en que usted, o alguien designado por usted (que no sea el transportista), tome posesión física de los productos de su pedido. Si es usted un cliente residente en la Unión Europea o en el Espacio Económico Europeo y realizó su compra a través de los Canales de Venta, se considerará que este representa su derecho legal a retractarse del contrato. Para que se considere válida, bastará con que exprese su retractación antes del vencimiento del plazo de retractación.


Para cancelar el contrato y devolver su/(s) producto(s), podrá contactar con nuestro Centro de Atención al Cliente y seguir las instrucciones que se le facilitarán; como alternativa, podrá enviarnos una declaración inequívoca por escrito, ya sea por correo postal o correo electrónico, a: (i) Para compras con entrega a direcciones en el Reino Unido: contact.europe@lange-soehne.com o A. Lange & Söhne, Richemont UK c / o Regency Shipping Ltd, Unit 15 Trident Industrial Estate, Blackthorne Road, Colnbrook, Slough SL3 0AX, Reino Unido ; y (ii) Para compras con dirección de entrega fuera del Reino Unido: contact.europe@lange-soehne.com o A. Lange & Söhne Centro de Atención al Cliente, RLG Europe BV, PO Box 2967, NL-1000 CZ Amsterdam. También podrá cancelar el contrato mediante el Modelo de formulario de cancelación establecido en la parte inferior de esta Política de Devoluciones y Cambios, pero no es obligatorio.


(b) Proceso de devolución

Los productos que se hayan adquirido a través de los Canales de Venta solo podrán devolverse al centro de distribución de nuestra tienda en línea de A. Lange & Söhne en la dirección de nuestro Departamento de Devoluciones, tal como se indica en nuestra sección de Preguntas Frecuentes a través de nuestro Centro de Atención al Cliente, o, si están disponibles, a las tiendas minoristas seleccionadas de A. Lange & Söhne, de acuerdo con las presentes Condiciones de Venta.


Los productos que no se hayan comprado a través de los Canales de Venta NO podrán devolverse al centro de distribución de nuestra tienda en línea.
Para devolver un producto al centro de distribución de nuestra tienda en línea, deberá seguir los pasos que se mencionan a continuación: 


(i) llamar al Centro de Atención al Cliente para acordar una fecha de recogida con nuestro proveedor logístico. En esta fase, es posible que se le solicite información acerca del producto con el fin de permitirnos realizar una primera evaluación del estado en el que se encuentra el mismo;
(ii) con el paquete le ha sido enviado un formulario de devolución, en caso de pérdida puede contactar al Centro de Atención al Cliente que le enviará por correo electrónico una nueva copia;
(iii) le rogamos que complete el formulario con los datos necesarios y que lo firme;
(iv) en el paquete de entrega deberá incluir el formulario de devolución cumplimentado junto con el producto, todos sus accesorios, cualesquiera artículos gratuitos que hubiese recibido como parte de su pedido, la Guía de Servicios, la Tarjeta de Garantía y todos los demás documentos, en su caja original;
(v) rogamos que precinte el paquete de entrega; y
(vi) en la fecha acordada, nuestro proveedor logístico le entregará una carta de porte aéreo prepagada y recogerá el paquete de entrega precintado.


Deberá conservar una prueba del envío de devolución; no aceptaremos responsabilidad alguna en caso de que no sea posible presentar dicha prueba. Únicamente aquellos productos que hayan sido recibidos por el centro de distribución de nuestra tienda en línea de A. Lange & Söhne serán admisibles de cara a un reembolso o cambio de producto. Si decide utilizar un socio logístico diferente al que le proporcionamos, el riesgo de pérdida o daño del producto durante el tránsito permanecerá con usted hasta que el producto esté en nuestro poder.


Si estuviese disponible, podrá devolver el producto a una tienda minorista de A. Lange & Söhne del país en el que se entregó su producto. Para obtener más información, consulte nuestra sección de Preguntas Frecuentes o llame al Centro de Atención al Cliente. Es posible que se le solicite información acerca de los productos con el fin de permitirnos realizar una primera evaluación del estado en el que se encuentran los mismos.


(c) Condiciones para devolver un producto

Comprobaremos que el producto devuelto cumple las condiciones de la Política de devoluciones y cambios de productos y, en tal caso, realizaremos acto seguido el reembolso o el cambio de producto que proceda.


Nuestros productos deberán devolverse en un estado nuevo y sin usar, en perfectas condiciones, con todos los materiales de protección en su lugar y las etiquetas y pegatinas pertinentes adheridas (si procede), así como con la caja original de A. Lange & Söhne y el paquete de entrega, incluyendo todos los accesorios y documentos. Por ejemplo, las correas de reloj que hayan sido ajustadas a petición suya deberán ser devueltas con exactamente el mismo número de eslabones que incluía el paquete de entrega original. Nos reservamos el derecho de no aceptar cualquier devolución si el producto mostrase signos de desgaste, o si se hubiese usado o alterado de alguna forma respecto a su estado original; como alternativa, podremos reducir el importe del reembolso o cambio de producto en función de las alteraciones que presente el producto.


Si ha recibido artículos gratuitos como parte de su pedido, deberá devolverlos junto con los productos.


Todas las devoluciones estarán sujetas a un estricto control de calidad por nuestra parte a fin de garantizar que los productos devueltos cumplan con estos requisitos. Si los productos no cumpliesen los requisitos de control de calidad, rechazaremos su devolución y le reenviaremos los productos. Si el producto devuelto cumple los requisitos de calidad, realizaremos el reembolso o cambio pertinente.


El incumplimiento de las presentes Condiciones de Venta nos dará derecho a rechazar el producto devuelto y reenviárselo, corriendo de su cuenta los gastos correspondientes.


(d) Productos que no se pueden devolver ni cambiar

Los pedidos de productos que se hayan personalizado de alguna forma o fabricado a medida de acuerdo con sus especificaciones no podrán anularse; tampoco será posible devolvernos dichos productos, solicitarnos que se los cambiemos por otros ni ofrecerle un reembolso por ellos. Entre estos productos se incluyen, sin ánimo exhaustivo, los productos que se hayan grabado o estampado en relieve.


(e) Reembolsos

Podrá devolver un producto adquirido a través de los Canales de Venta para obtener un reembolso siempre que la devolución sea conforme con las presentes Condiciones de Venta, en especial con (a) el Derecho de cancelación y (b) el Proceso de devolución.


Este apartado no es aplicable para compras con entrega a domicilio en España: Solo el comprador tendrá derecho a recibir la devolución del precio de compra. En ningún caso una persona que haya recibido el producto como regalo (es decir, un "Destinatario del regalo") tendrá derecho a recibir un reembolso. Si es un destinatario de regalo y desea devolver un producto, comuníquese con el Centro de relaciones con el cliente para analizar sus opciones.


Si la devolución cumple con estas Condiciones de Venta, como regla general reembolsaremos el precio de compra utilizando el mismo medio de pago que utilizó el comprador en la transacción inicial en un plazo de catorce (14) días a partir de la fecha de recepción de la notificación de retractación. Sin embargo, podemos retener el reembolso hasta que bien hayamos recibido el producto de vuelta o bien el comprador haya proporcionado pruebas de haber devuelto el producto, lo que ocurra primero. Los cargos de expedición iniciales serán reembolsados, excepto en el caso de que desde el principio usted hubiera optado por una entrega no estándar, en cuyo caso los costes adicionales no serán reembolsables.


Si va a devolver un producto que compró a través de los Canales de Venta a una tienda minorista de A. Lange & Söhne participante, (le rogamos consulte nuestra sección de Preguntas Frecuentes o contacte con el Centro de Atención al Cliente para conocer nuestras tiendas minoristas de A. Lange & Söhne participantes), solo tendrá derecho a recibir crédito para adquirir otros productos de la tienda. No se emitirán reembolsos en efectivo ni mediante tarjetas para devoluciones a una tienda minorista de A. Lange & Söhne participante. Los créditos para productos de las tiendas minoristas solo se podrán aplicar a productos adquiridos en una tienda minorista de A. Lange & Söhne participante y no podrán aplicarse a productos adquiridos a través de los Canales de Venta. Para más información, consulte nuestra sección de Preguntas Frecuentes o contacte con el Centro de Atención al Cliente.


(f) Cambios de productos

Podrá devolver un producto adquirido a través de los Canales de Venta para obtener un cambio por otro producto de A. Lange & Söhne siempre que la devolución esté conforme con las presentes Condiciones de Venta, en especial con (a) el Derecho de cancelación y (b) el Proceso de devolución.


En cualquier caso, la venta del producto devuelto quedará cancelada y deberá realizarse un nuevo pedido para el producto que se desee encargar.


Si se devolviese un producto al centro de distribución de la tienda en línea de A. Lange & Söhne para cambiarlo por un producto de un precio inferior, solo el comprador del producto devuelto tendrá derecho a recibir un reembolso de la diferencia de precio.


Para compras con una dirección de entrega fuera de Francia: Si se devolviese un producto a una tienda minorista de A. Lange & Söhne participante para obtener un cambio (le rogamos consulte nuestra sección de Preguntas Frecuentes o contacte con el Centro de Atención al Cliente para conocer nuestras tiendas minoristas de A. Lange & Söhne participantes) por un producto de un precio inferior, la persona que realice la devolución solo tendrá derecho a recibir un crédito para otros productos equivalente a la diferencia de precio. Los créditos para productos de las tiendas minoristas solo se podrán aplicar a productos adquiridos en una tienda minorista de A. Lange & Söhne participante y no podrán aplicarse a productos adquiridos a través de los Canales de Venta. Para obtener más información, consulte nuestra sección de Preguntas Frecuentes o contacte con el Centro de Atención al Cliente.


Para compras con entrega a direcciones en Francia: Si devuelve un producto comprado a través de los Canales de venta a una tienda minorista participante de A. Lange & Söhne (consulte nuestra sección de Preguntas Frecuentes o comuníquese con el Centro de relaciones con el cliente para obtener información sobre nuestra tienda minorista participante de A. Lange & Söhne boutiques), tendrá derecho, a su elección, a un reembolso o un crédito en sus futuras compras en la tienda por un monto igual al valor de su compra. El crédito en compras futuras en la tienda solo se puede aplicar a productos comprados en una boutique minorista participante A. Lange & Söhne y no se puede aplicar a productos comprados a través de los canales de venta. Para obtener más información, consulte nuestra sección de Preguntas Frecuentes  o comuníquese con el Centro de relaciones con el cliente.
Si se devuelve un producto para cambiarlo por un producto de un precio superior, usted deberá pagar la diferencia de precio.

 


Modelo de formulario de anulación

- (i) Para compras con entrega a direcciones en el Reino Unido: contact.europe@lange-soehne.com o A. Lange & Söhne, Richemont UK c / o Regency Shipping Ltd, Unit 15 Trident Industrial Estate, Blackthorne Road, Colnbrook, Slough SL3 0AX, Reino Unido ; y (ii) Para compras con dirección de entrega fuera del Reino Unido: contact.europe@lange-soehne.com o A. Lange & Söhne Centro de Atención al Cliente, RLG Europe BV, PO Box 2967, NL-1000 CZ Amsterdam.


- Por la presente notifico/notificamos (*) que deseo retractarme/deseamos retractarnos (*) del contrato de compraventa de los siguientes productos (*)/del contrato de prestación del siguiente servicio (*),


- Pedido realizado el (*)/recibido el (*),


- Nombre del/de los consumidores(s),


- Dirección del/de los consumidores(s),


- Firma del/de los consumidor(es) (solo si se notifica este formulario en formato impreso),


- Fecha


(*) Eliminar según proceda
 

販売規約

A.ランゲ&ゾーネE-ブティックおよびクライアント・リレーションズ・センター

最終更新日:2021年3月

 

 

A.ランゲ&ゾーネと本販売規約について

 

本販売規約は、本販売規約を参照するウェブサイト  www.alange-soehne.com/ja および、関連するモバイルもしくはデジタルアプリケーション(以下、総称して「プラットフォーム」といいます)を利用して、または弊社のクライアント・リレーションズ・センター(以下、「クライアント・リレーションズ・センター」といいます)を通じて電話で、リシュモン ジャパン株式会社から購入できるA.ランゲ&ゾーネのあらゆる商品またはサービスの販売に適用されます。 

 

 

会社情報:

 

販売者:   リシュモン ジャパン株式会社 

代表者:   A.ランゲ&ゾーネ リージョナルブランドCEO 山﨑香織

住所:         〒102-0083 東京都千代田区麹町1-4半蔵門ファーストビル

電話番号:   0120-23-1845 11:00~19:00 月曜から金曜(祝日を除く)

Eメール:   contact.japan@lange-soehne.com

 

 

リシュモン ジャパン株式会社は、Richemont International SAの関連会社であり、利用規約に従って、プラットフォームを所有および編集し、かつリシュモン ジャパン株式会社は、プライバシーポリシーの規定に従い、弊社の情報収集に責任を負います。お客様は注文を行うことにより、利用規約およびプライバシーポリシーに準拠することに同意し、その規定は、本販売規約に組み込まれます。

 

本販売規約をよくお読みください。本販売規約は、プラットフォームまたはクライアント・リレーションズ・センター(以下、総称して「販売チャネル」といいます)を通じて行われたすべてのご注文に適用されます。商品またはサービスをご注文される前に、本販売規約への承諾が求められることをご了承ください。 本販売規約を承諾されない場合、本販売チャネルを通じて、商品またはサービスのご注文を行うことはできません。なお、物理的な販売拠点(リテールブティックなど)または第三者(正規販売店など)を通じた販売は、本販売規約の対象とはなりません。 

 

 

本販売規約の更新

 

弊社は、本販売規約を適宜更新することがあります。最新の内容を定期的にご確認ください。本販売規約の最新版は、プラットフォームでご覧いただけます。本販売規約の最新版は、その掲載日に直ちに効力を発し、かかる日以降のあらゆる商品およびサービスに適用されます。お客様よりご注文いただいた後に本販売規約に変更が生じた場合は、適用法で義務付けられる場合を除き、これが当該注文およびお客様と弊社との関係性にいかなる影響を及ぼすことはありません。

 

 

ご購入者の資格

 

(a) 契約を締結することができる法的成人年齢(日本では20歳以上)に達し、(b)契約を締結する行為能力を有し、かつ(c)販売チャネルが指定する日本国内の送付先住所を使用する個人(法人を除く)に限り、販売チャネルを通じて注文を行うことができます。お客様が法的成人年齢に達していない場合、または合法的に契約を締結することができない場合は、保護者または後見人が代理で注文を行う必要があり、保護者または後見人には、本販売規約への承諾が求められます。

 

販売チャネルを通じて注文を行う場合、お客様は、個人の使用または非営利目的で購入する誠実なエンドユーザーカスタマーであること、営利目的で弊社の商品を発送、販売、もしくは流通せず、または弊社の商品もしくはサービスを購入しないことを表明し、保証します。

 

 

商品の在庫および数量

 

販売チャネルを通じて行われるすべての注文は、在庫状況および弊社による注文の受諾に従うものとします。プラットフォームに表示される商品で、ショッピングバッグに追加できない場合は、プラットフォームからの販売対象外の商品となります。クライアント・リレーションズ・センターでは、これらの商品に関するより詳しい情報をご案内しています。ご注文手続きに関する詳細は、下記のご注文の手続きに関する項目をご確認ください。

 

1回のご注文につき、ご購入は5点までとさせていただきます。

 

その他、商品によっては注文の際に数量制限が適用されることがあります。一定の数量を超える正規商品が注文された場合、弊社は、事前の通知なく、いかなるときもこれを拒否する権利を留保します。 

 

 

会員登録およびゲスト利用

 

ご注文を行う場合、お客様は会員登録をしてオンラインアカウントを作成するか、オンラインアカウントを作成せず「ゲスト利用」を選択し、ゲスト利用者として商品を注文することができます。ゲスト利用者として注文した場合においても、弊社は社内システムにお客様のアカウントを作成しお客様の購入を記録します。

 

 

パーソナライゼーションサービス 

 

商品によっては、パーソナライゼーションサービスやその他のサービスをご利用いただける場合があります。パーソナライゼーションサービスをご希望の場合、ご要望の詳細を販売チャネルにお伝えください。 

 

パーソナライゼーションサービスやメッセージカードにおいて、不快感を与える、違法性がある、または弊社規定に反する文言を含む注文があった場合、弊社は、この受注を保留または拒否する権利を留保します。お客様は、パーソナライゼーションサービスをご注文されるにあたり、お客様が提示した表現が正しいものであることを確認する責任を負います。

 

また、本販売規約に規定される通り、お客様はパーソナライゼーションサービスのキャンセル、パーソナライズされた商品の返品、交換、または返金を受けることはできません。これは、お客様の消費者の権利に影響を及ぼすものではありません(詳細については、製造者による保証および消費者の法的権利の項をご覧ください。

 

 

ご注文の手続き

 

プラットフォームでのご注文の手続きは、以下の通りです。 

 

  • ショッピングバッグへの追加:商品を選び、お客様のショッピングバッグの中に該当商品を入れてください。お買い物を続ける場合、そのままショッピングバックに商品を追加することができます。(在庫および注文数量によります)商品をショッピングバッグに入れた場合でも、これはご購入を保証するものではなく、注文および発送確認書を受領するまでは、ご注文は確定されません。
  • ゲスト/アカウントチェックアウト:お買い物が終了されましたら、ゲスト利用または登録アカウントから「チェックアウト」にお進みください。ご注文内容の変更をご希望される場合はチェックアウトの際に、ショッピングバッグから1つまたは複数の商品を削除することも可能です。  
  • 配送、確認および支払い:チェックアウトの際、ご注文の詳細や個人情報(Eメール、配送先住所、請求先住所、支払い情報など)の入力、および確認をしていただきます。
    ご注文確定の前に、すべての内容をご注文一覧ページでよくご確認ください。  
  • 発注:該当する項目にチェックを入れ、注文を完了します。 

クライアント・リレーションズ・センターを通じてご注文を承る場合には、A.ランゲ&ゾーネ アンバサダーが上記の手順を丁寧にご説明の上、ご注文内容が確定されるまでお客様をサポートします。

弊社は、正当な理由がある場合、独自の判断で注文をいつでも拒否、キャンセル、および解除する権利を留保します。

 

例えば、以前のお客様の支払いに関する紛争が継続している場合、またはお客様による(i)不正行為もしくは(ii)その他本販売規約の違反が疑われる場合、弊社は自らの判断により、お客様の注文を拒否、解除、またはキャンセルすることができます。  

 

 

価格、税金および配送費

 

プラットフォームの商品ページに記載する価格、またはクライアント・リレーションズ・センターでお伝えする価格は、一部の特別な商品を除き、すべて日本円であり、別途お断りがない限り、消費税を含み、その他税金は含まれません。 

 

発送費については、以下に記載の発送規定または販売チャネルにてご確認ください。発送費は商品ページに記載されてはいませんが、配送オプションのご選択後に商品価格に追加で表示されます。配送オプションを選択すると、ご注文を確定し完了される前に当該費用が表示され、弊社からお客様へ送信される確認メールにも記載されます。

 

弊社は、事前の通知なく、いつでも価格および配送料を変更する権利を留保します。 

 

弊社では、情報をシステム入力する際、またはクライアント・リレーションズ・センターを通じてお客様とお話しする際、弊社は細心の注意を払い、正確な商品価格および配送費をご案内します。しかしながら、適切な対応に努めている場合でも、販売チャネルの商品価格、または配送料に誤りが生じてしまう場合もあります。ご注文の商品や配送料に誤りがあった場合は、できる限り速やかにその誤りをお客様にお伝えします。ご注文手続きの際にお客様からご提供いただいた連絡先に連絡がとれない場合には、弊社はそのご注文をキャンセルし、この旨を書面にてお客様にお知らせします。価格または配送料に誤りがあるにもかかわらず弊社がお客様の注文を受理し手続きを進めた場合、弊社はその商品の提供をキャンセルし、お客様がお支払いされた全額を返金します。 

 

お客様がご注文された日からご注文・発送確認書の送付日までの間に、適用法に変更があった場合、当該注文に関連する税金に変更が発生する場合がありますのでご注意ください。その結果、お客様ご負担の各種税金が増額した場合、弊社はお客様にご連絡し、注文を改めてご確認いただくようお願いさせていただきます 

 

 

お支払い方法

 

弊社は、販売チャネルを通じて、ご注文の手続きの際に確認された支払方法を受理します。支払方法によっては、弊社は、身分証明書の提示など、別途個人情報をご提供いただくことがあります。

 

プラットフォームでご注文される場合、該当するフォームにお支払いに関する情報を入力していただきます。お電話でご注文される場合には、クライアント・リレーションズ・センター のスタッフにお支払いに関する情報をお伝えいただきます。お支払いにカードを利用される場合、有効性の確認およびカード発行会社からの承認が必要となります。カード発行会社がお客様のカードでの支払いを承認しない場合は、お客様が直接カード会社にご連絡し、問題を解決してください。 

 

その他の支払い方法を選択される場合でも、有効性の確認と支払いシステム提供者からの承認を必要とする場合があります。弊社が必要と判断する場合には、セキュリティチェックを行い、弊社が必要だとみなす場合は適宜、身元の認証、カードの有効性の確認、カードの承認、個人の購入取引の承認を行うための情報(変更情報を含む)を第三者にまたは第三者から送信または入手することを明示的に許可します。これには支払いカード詳細情報、身分証の認証、支払いカードの確認、最初の支払いカード認証の取得、個人購入取引の承認などが含まれます。 

 

弊社では、マスターカード、VISA、JCB、アメリカンエキスプレス、ダイナースをご利用いただけます。 ご注文後、使用されるカードからお客様のご購入金額の全額が即時引き落とされます。本販売規約においては、前払いをした場合でも、お客様の法的権利には何らの影響も及ぼさないものとします(返金を請求する権利を含みます)。以下に記載する発送および/または、配送義務を満たすことができない場合、弊社は、お客様にEメールで通知し、不当な遅延なく前払い金を返金します。 

 

クレジットカード会社によっては、代金を分割でお支払いいただけます。この場合の支払方法は、ご利用のクレジットカード会社の諸条件によります。

 

弊社の判断により、お支払いを銀行振込で承ることも可能です。弊社は、販売チャネルまたはクライアント・リレーションズ・センターを通じて行われるご注文に対し、お振込手数料はいただいておりませんが、一部の金融機関では銀行振込使用料として別途手数料がかかる場合があります。電話でのご注文を銀行振込でお支払いいただく場合、注文承認手続きを通じてご注文を確定しますのでご了承ください。弊社では銀行振込でのご注文をお受けしていますが、代金が受領され、弊社から確認メールが送付された後に注文処理を開始します。注文を行ってから5営業日以内に弊社の銀行口座に振込がされない場合、お客様のご注文はキャンセルとなります。弊社では、お客様のご注文に対し、全額、または一部の前払いをお願いする場合があります。その場合、お客様の注文後、即時に購入金額の全額が引き落とされます。

また弊社では前払いの方法として、一部前払いをお願いする場合には、お客様の注文後、即時に購入金額の一部が引き落とされます。前払い金額(全額または一部)の払い戻しはできません。ただし、前払いした場合に、本販売規約に基づく(注文の撤回または返金などの)お客様の法的権利に影響を及ぼすことはありません。弊社が下記に規定した発送、および配送義務を果たすことができない場合は、Eメールにてお客様に通知し、過度な遅延なく前払い金額を返金します。 

 

 

注文確認書

 

販売チャネルから商品を選択しご注文を行うと、お客様に注文確認書(ご注文内容の確認と注文参照番号が記載されたEメールなど)が届きます。この注文参照番号は、ご注文に関するお問い合わせの際に必要となりますので必ず保存しておいてください。この注文確認書はご注文の受理を示すものではありません。

 

ご注文が確定されるには、弊社で通常の信用調査、不正防止、セキュリティ、および関連する法的確認を行い、問題がない場合はご注文の手続きに進みます。お客様は注文確認書を受領した際これを確認し、ご希望の注文が正確に反映されているか否かを確認することに責任を負います。ご質問やご不明な点がある場合、または注文確認書がお客様のご要望を反映していない場合は、速やかにクライアント・リレーションズ・センターまでご連絡ください。  

 

 

発送規定

 

弊社は、日本国内の住所への配送に限り、注文をお受けいたします。ホテル、または、私書箱などの特定の住所には発送いたしませんのでご注意ください。
詳しくは、FAQをご覧いただくか、クライアント・リレーションズ・センターまでお問い合わせください。

 

ブティックでのお引き取りは、特定の場所において無料で承ります。詳しくはFAQをご覧いただくか、クライアント・リレーションズ・センターまでお電話でお問合わせください。ブティックで商品をお受取りいただく準備が整いましたら、Eメールまたは電話でお知らせいたします。 

 

複数の商品をご注文いただいた場合、すべての商品の準備が整い次第一度に発送し、一部の注文商品のみの発送はいたしません(別途お客様にご連絡している場合を除く)

 

 

注文および発送確認書

 

ご注文の商品を発送する際、(Eメールで)注文および出荷確認書が送付されます。注文および出荷確認書は、お客様のご注文に対する承諾を構成し、拘束力のある販売条件が成立したことを示します。 

 

弊社は、理由を問わず、弊社の判断により注文を受理しない権利を留保します。かかる受注の拒否は、例えば商品の在庫がない、またはお客様の支払いが承認されない、またはお客様が前述の資格規定を満たしていないなどの事実から発生することがあります。

 

 

配送

 

弊社は、注文および出荷確認書の日付から見積の配送リードタイム内に、かつ、常にその日から30日以内に配送業者による配送が行われるよう努めます。ただし、お客様のご購入が、お客様の仕様に合わせたパーソナライズ、または生産された商品やサービスで、事前に追加の配送時間を要する旨を説明した場合を除きます。 

 

販売チャネルを通じて注文した場合は、販売チャネルで配送可能な特定の日付を選ぶことができます。特定の配送日を指定する際は弊社の確認を必要とします。 

 

弊社の支配を超える事象により商品の配送が遅延する場合、弊社は、できる限り早急にお客様に通知し、遅延の影響を最小限に抑えるよう努めます。注文および出荷確認書の日付、または弊社の指定した期限から30日以内に商品が配送されなかった場合、お客様は、クライアント・リレーションズ・センターに連絡し、該当の注文をキャンセル、または受領していない商品に対して前払いした金額の返金を受け取ることができます。  

 

いかなる場合でも、弊社がご注文商品を配送できない場合のお客様に対する唯一の救済措置は、お客様が、該当の注文をキャンセルし、受領していない商品に対して前払いした金額の返金を受け取る権利を有するものとします。 

 

配送までの時間の見積りに際し、クレジットの承認、住所確認、セキュリティチェックおよび注文処理にかかる時間を考慮してください。配送には、必ずお客様からの代金全額のお支払いが必要となりますのでご注意ください。 

 

各商品の配送を確認するために、弊社は、お客様、または(別途取り決めがない限り)指定された配送先住所にいらっしゃる方からの手書きまたは電子署名が必要となり、その時点でご購入された商品のリスクと責任はお客様に移転します。(ギフトを送るなど)配送先としてお客様以外の受領者を指定した場合、当該の受領者(または配送先住所にいらっしゃる方)による署名が配送およびA.ランゲ&ゾーネによる販売契約の履行、および商品がお客様に配送されたときと同一の、受領者への責任の移転の証拠となることを理解し、承諾します。 

 

荷物の荷札に記された、注文の意図する受領者である人に対してのみ商品を配送し、特定の種類の商品においては、配送時に確認の目的で本人確認を求める権利を留保します。詳しくはFAQをご覧いただくか、クライアント・リレーションズ・センターまでお電話にてお問合わせください。

 

 

インボイス

 

販売チャネルで商品をご注文された場合、お客様は、書面にてインボイスを受領します。(EメールアドレスにPDF形式で添付されます) 

 

 

返品および交換

 

(a)    キャンセルの権利

お客様は、お客様ご自身、またはお客様が指名された方(配送業者以外)がご注文の商品を物理的に所有した日から7日以内に返品または交換のご希望の旨をお伝えいただければ、弊社の注文確認書により作成された契約を理由なくキャンセルする権利を有します。規定の期限に間に合うよう、返品または交換のご連絡は、必ず商品受領の日より7日以内にお願いいたします。   

 

返品または交換のご連絡は、クライアント・リレーションズ・センターに連絡し、その指示に従うか、 A.ランゲ&ゾーネクライアント・リレーションズ・センター宛てに書簡もしくはEメールなどの書面による明確な意思表示を送付することも可能です。 

 

書面の送付先:リシュモン ジャパン株式会社
A.ランゲ&ゾーネクライアント・リレーションズ・センター

〒102-0083 東京都千代田区麹町1-4半蔵門ファーストビル

Eメール:contact.japan@lange-soehne.com 

 

(b)    返品手続き

販売チャネルを通じて購入した商品の返品は、本販売規約に従い、FAQ、または、クライアント・リレーションズ・センターでご案内する返品担当部門の住所にある A.ランゲ&ゾーネ Eブティック配送センターでのみ受け付けています。 

 

販売チャネルを通じて購入されていない商品に関しては、Eブティック配送センターに返品することはできません。 

 

Eブティック配送センターに商品を返品する際は、必ず次の手順に従ってください。  

 

(i) クライアント・リレーションズ・センターに電話します。
この段階で、本商品の状態を最初に判断するために、お客様は商品に関する情報の提供を求められる場合があります。
(ii) クライアント・リレーションズ・センターは、Eメールでお客様に返品フォームを送付する、あるいは商品配送時に同梱された返品フォームへのご記入をお客様に依頼いたします。
(iii) 返品・交換フォームに必要な情報を記入して、署名してください。
(iv) 配送する荷物には、商品、付属品一式、注文の一部として受け取った無料品、サービスガイド、保証カード、その他すべての書類とともに記入済の返品・交換フォームを入れて、受け取り時の箱に入れる必要があります。また、時計のバックル/クラスプのセキュリティタグや時計に必要なマルチパーツケース保護フォイルも時計から取り外さずにつけたままにしてください。

(v) 配送する荷物に封をして、商品納品時に同梱されている元払いの送り状を貼付してください。
(vi) 商品を物理的に所有した日から14日以内に、返品を希望される商品が弊社の配送センターに届くよう、弊社の配送業者のネットワーク拠点に荷物をお持ち込みください。
弊社は、商品が有効な返品期限内にA.ランゲ&ゾーネEブティック配送センターで受領された場合のみ、返品または交換対応が可能となります。商品の不具合を理由とする返品、または交換の場合を除き、送料はお客さまのご負担となります。

 

(c)    返品商品の状態

弊社は、返品された商品が返品および交換の条件を満たすか否かを検証し、これが満たされている場合は、該当する返金または交換の手続きを進めます。

 

弊社は、すべての保護材が付き、商品タグおよびラベルが付属した(該当する場合)、新品・未使用の完全な状態である商品のみ、返品に対応します。またA.ランゲ&ゾーネのオリジナルの箱および配送用パッケージに入った状態で、すべての付属品および書類が同梱されていなければなりません。例えば、時計のブレスレットがお客様の依頼で調整された場合、配送時の元のパッケージに同梱されていた、取り外されたリンクも返却する必要があります。商品に摩耗の兆候が見える、使用された形跡がある、または何らかの方法で元の状態から変更されている場合、返品の受け入れを拒否し、または、該当する返金額や交換に対して、状況に応じて減額する権利を留保します。 

 

ご注文の一部として、無料のアイテムを受領した場合には、当該アイテムを商品と共に返却してください。 

 

返品はすべて、弊社の厳格な品質管理(以下「QC」という)に従い、返品された商品がこの要件をすべて満たしていなければなりません。商品がQCの基準を満たさない場合には、弊社は、返品を拒否し、当該商品はお客様に返送されます。返品された商品がQCを満たす場合においてのみ、該当する返金や交換処理を進めます。  

 

これらの販売規約に準拠していない場合は、弊社は、返品された商品の受領を拒否する権利を有し、お客様の費用負担によりお客様へ商品を返却できるものとします

 

(d)    返品および交換のできない商品

パーソナライズされた商品やオーダーメイドでご注文された商品の返品、交換、または返金を受けることはできません

 

(e)    返金 

お客様より、販売チャネルを通じて購入した商品が返品された場合、弊社は返金に応じます。ただし、返品商品が、特に本販売規約の(a)キャンセルの権利、および(b)返品手続きに準拠している場合に限ります。 

 

購入者に限り、購入商品の払金を受領する権利を有します。いかなる場合でも、ギフトとして商品を受領された方(「ギフトの受取人」という)が払金を受領する権利を持つことはありません。

 

お客様がギフトの受取人で商品の返品を希望される場合は、クライアント・リレーションズ・センターまでご連絡の上ご相談ください。

 

返品が本販売規約に準拠している場合、弊社は商業的に合理的な努力を払い、原則として購入者が最初の取引の際に選択した支払方法と同じ方法で、A.ランゲ&ゾーネEブティック配送センターが返品商品を受領した日から14日以内に、購入者に代金を返金します。

 

お客様が販売チャネルを通じてご購入された商品を、A.ランゲ&ゾーネのリテールブティックに返品することはできませんのでご注意ください。

 

(f)    交換

お客様は、販売チャネルを通じて購入した商品を、特に(a) キャンセルする権利、および(b)上記の返品手続きに準拠する場合に限り、返品して他のA.ランゲ&ゾーネの他の商品と交換することができます。  

 

いかなる場合でも、返品する商品の販売はキャンセルとなり、新たな注文を行われなければなりません。 

 

A.ランゲ&ゾーネのEブティック流通センターに返品された商品が、その商品より価格の低い商品と交換される場合、返品した商品の購入者に限り、その価格の差額の返金を受け取る権利を有します。 

 

お客様が販売チャネルを通じてご購入された商品を、A.ランゲ&ゾーネのリテールブティックに返品し、交換することはできませんのでご注意ください。

 

 

製造者による保証および消費者の法的権利

 

弊社は、各商品が厳格に弊社の品質基準に準拠しており、技術面および外観の両方において弊社が定めるすべて規格を満たしていることを保証します。 

 

特定の商品は、A.ランゲ&ゾーネの保証の対象となります。A.ランゲ&ゾーネの保証対象の商品の修理を希望される場合は、クライアント・リレーションズ・センターまで電話でお問い合わせください。     
お客様は、消費者として、消費財販売に関する適用法に基づき法的権利を有し、この法的権利は本販売規約または適用されるA.ランゲ&ゾーネ保証の影響を受けるものではありません。

 

 

無料サービス 

 

販売チャネルは、次のサービスを無料で提供いたします。

 

(a)  ギフト包装およびパッケージ 

ご要望に応じて、A.ランゲ&ゾーネのスペシャルパッケージに入ったギフトボックスでA.ランゲ&ゾーネのギフトカードを付けて発送します。 

 

(b)  ストラップ交換 / 調整

販売チャネルを通じでご購入いただく場合、時計のストラップは、標準の長さでお届けします。ストラップのサイズは、ご注文の際、クライアント・リレーションズ・センターにご依頼いただければ、ご要望に応じて、XSサイズ、XLサイズ、または標準サイズ(一部商品)に交換してお届けすることが可能です。お客様がブレスレットの調整を希望する場合、取り外したリンクは配送荷物の中に同梱し、時計と調整したブレスレットと一緒に送付します。

 

(c)  ギフトメッセージ

A.ランゲ&ゾーネがご用意するギフトカードにパーソナライズしたメッセージをお入れすることができます。弊社は、ギフトカードに入れるメッセージがお受取人に不快感を与えると思われるもの、またはA.ランゲ&ゾーネのロゴ入りカードにふさわしくないと判断した場合には、ギフトカードのメッセージを拒否する権利を留保します。

 

 

修理

 

販売チャネルからご注文された商品に関する修理のお問い合わせについては、FAQをご覧いただくか、またはクライアント・リレーションズ・センターまでお問い合わせください。

 

 

商品情報

 

弊社は、プラットフォーム、広告、カタログ、またはクライアント・リレーションズ・センターより提供される商品説明、サイズ、色を含む情報が正確かつ完全であるよう努めています。しかしながら、明示または黙示を問わず、この情報の正確性、信頼性、完全性に関して、弊社は一切の保証もいたしません。特に、商品の重量、および石やカラットの数に関する詳細や情報は、表示のためのみに提供されるものであり、個体差により若干異なることをご了承ください。

 

 

責任制限 

 

適用法で許される最大限の範囲において、弊社は、制定法やその他で、明示または黙示を問わず、または過去の取引、使用または取引慣行から生じるものであろうと、商品および販売チャネルに関連するすべてのその他の規約、条件、および保証を否認し、除外するものとします。

 

本販売規約のいかなる規定も、適用法で制限または除外できない責任に対して、弊社の責任を制限または除外するものではありません。前述に従い、契約、不法行為(過失も含む)またはその他を問わず、本販売規約に基づく弊社のお客様に対する債務総額は、弊社がその損害の可能性を知らされていたとしても、いかなる場合でもご注文された商品価格の全額(100%)を超過することはありません。

 

 

一般条項

 

本販売規約のいずれかの規定、または規定の一部が違法、無効、または執行不能と判断された場合でも、かかる規定または規定の一部は、本販売規約を構成する部分とはみなされず、適用法の運用で要求されない限り、本販売規約の残りの合法性、有効性、または執行の可能性には、影響を及ぼさないものとします。

 

本販売規約(および言及によって組み込まれた関連条件)は、商品またはサービスの注文に関するお客様と弊社の間の完全な合意を構成し、口頭または書面を問わず、本主題事項に関わる両当事者が締結したあらゆる種類の合意、契約書の草案、協定、約定、または付随契約を置き換え、消滅させるものとします。

 

弊社は、弊社の合理的な支配を超える原因から生じた、本販売規約に基づく義務または準拠の不履行、または遅延について、その責任を負いません。

 

弊社が本販売規約のいずれかの規定違反に対し権利放棄をした場合でも、これはその他の違反または後続の違反に対する権利放棄とは解釈されません。 

 

本契約は、弊社とお客様との間の契約であり、他のいかなる個人も、本契約を施行する権利を有さないものとします。ただし、お客様がギフトとして商品を購入した場合、ギフトの受取人は、適用されるA.ランゲ&ゾーネの保証を受けることができます。

 

 

適用法および裁判管轄

 

本販売規約は、日本法に準拠し、これに従って解釈されるものとします。

 

法廷に持ち込むことを制限することなく、お客様およびA.ランゲ&ゾーネは、商品、本販売規約、または、本販売規約の違反から生じた、またはこれに関連するあらゆる論争、または合意い至らないことについて、30日間合理的な努力をし、友好的に解決するよう努めます。

 

 

お問合せ先

 

本販売規約に関するご質問やご意見、またはその他のご不明な点がございましたら、以下のお問い合わせ先までご連絡ください。 

 

A.ランゲ&ゾーネ 
クライアント・リレーションズ・センター
〒102-0083 東京都千代田区麹町1-4半蔵門ファーストビル

 

電話番号 0120-23-1845
Eメール:contact.japan@lange-soehne.com

朗格中国

线上精品店和客户服务中心

销售条款

 

 

1. 总则

 

朗格采用并向您提供本文规定的条款和其他相关规则(统称“销售条款”),该销售条款适用于您(“客户”或“您”)可能向历峰贸易(上海)有限公司(Richemont Trading (Shanghai) Co., Ltd)订购的所有朗格作品的销售,历峰贸易(上海)有限公司(Richemont Trading (Shanghai) Co., Ltd)是一家依照中华人民共和国法律组建和存续的公司,营业场所位于上海市静安区延安中路1288号嘉里中心办公楼3座801-808室(Unit 801-808, Tower 3, Kerry Center, 1288 Yan An Road Middle, JingAn district, Shanghai )邮编: 200041(“朗格”或在本文中称“我们”),订购方式可以是(a)电话联系朗格联络中心(“客户服务中心”),中心的电话号码见线上精品店,或(b)通过朗格线上精品店在线订购,域名“weboutique.alange-soehne.cn”(“线上精品店”)。

 

本销售条款仅适用于通过客户服务中心或线上精品店进行的销售。通过朗格零售精品店或朗格授权经销商的销售活动不受本销售条款约束。

 

朗格可自主决定不定时修改本销售条款。本销售条款适用于在客户服务中心或线上精品店所下订单,只要在线上精品店或客户服务中心下单后即可生效。如果您拒绝接受本销售条款,则不能通过线上精品店或客户服务中心下单。

 

希望利用线上精品店或客户服务中心的用户将因其此等利用行为而被视为已同意服从我们的使用条款 和隐私政策,本销售条款通过引用包含这些条款和政策。

 

 

2. 采购资格

 

只有符合下列条件的人方可通过线上精品店或客户服务中心订购作品:(a)达到法定年龄(18岁)的成年人,(b)具有签订合同的法定行为能力;(c)居住在中华人民共和国(不包括中国香港特别行政区, 中国澳门特别行政区, 中国台湾)。如果您未达到法定成年年龄,或因其他原因不能合法签订合同,那么您必须由父母或监护人代表您下单并同意本销售条款。违反这一规定所下订单应属无效。

 

在通过线上精品店或客户服务中心下单时,您等于声明和保证,您是善意的最终用户,不会交付、销售、分销朗格作品,亦不会为商业目的或其他商业利益采购朗格作品。

 

 

3. 作品供应水平;数量 

 

通过线上精品店或客户服务中心发出的所有订单受朗格供应水平制约,并需得到朗格受理。如果我们经过努力仍无法提供作品,或出于合法理由相信一份订单违反本销售条款,则我方可以拒绝该订单。

 

朗格保留更改线上精品店或客户服务中心作品分类的权利,可不定时限制一位客户在一次购买期内订购朗格作品的数量。在任何一次购买期内,每份订单不能订购多于五件不同参考商品和两件相同参考商品。

 

线上精品店或客户服务中心的作品页面会向您提供目前通过这些渠道可以选购的作品信息。

 

 

4. 账号注册;个人信息 

 

除非您选择“访客结账”登录我们的线上精品店,否则如需通过线上精品店或客户服务中心下单,您或朗格代表(代表您)必须(为您)创建一个朗格在线账户。

 

如果您选择“访客结账”,您在收到订单支付确认后可创建一个朗格在线账户。请注意,这样创建的账户不会显示账户创建前的交易。

 

要创建您的朗格在线账户,您需要提供最新的有效个人信息,如您的真实姓名、电话号码和电子邮件地址,并确认您已经达到法定成年年龄。

 

在创建您的朗格在线账户时,您将收到一条包含验证码的短消息,您需要通过输入验证码对您注册的手机号码进行验证。

 

在验证成功后,您将收到另一条短消息,通过短消息内的链接,您可以用您注册的手机号码及验证码或预先设置的密码登陆您的账户。

 

您有责任在任何时候保证您的密码和账户登录的安全性和保密性。如果第三方得到和利用您的密码和账户登录并滥用您的账户,朗格概不负责。如果朗格有理由怀疑第三方已经盗取客户的注册信息、密码和/或朗格账户登录信息,朗格将取消和终止该账户,并通过电子邮件或电话通知客户。

 

我们可不定时为新订单的需要而修改信息或注册要求。线上精品店会发布这类修改通告。关于我们如何使用您个人信息的更多详情,请查阅我们的使用条款 和本销售条款第8条 。

 

如果您向线上精品店或客户服务中心提供的信息出现任何变化,请登录您的账户,直接在线上精品店上更改这些信息,或通知客户服务中心(通过线上精品店显示的电话号码),或按隐私政策 的规定通知朗格。

 

 

5. 订单 

 

作品线上精品店显示的所有信息是为了提供给您向我们下单的需要,通过下单,您即向我们提出购买所选作品的报价。我们此后将依照下述规定处理您的订单。

 

如果您订购线上精品店上的作品,请在选择该作品后放入您的“购物车”。此后您可以选择继续购物并添加到购物车(受供应水平和数量限制),或通过结算下单。您还可以从购物车里删除一件或多件已选择的作品。

 

通过电话向客户服务中心订购时(电话号码见线上精品店),朗格代表将为您追踪订单的处理。

 

通过客户服务中心或线上精品店订购作品时,您需要提供适用的个人信息,如收货地址,付款说明等。您需保证向朗格提供的所有个人信息真实准确。朗格或第三方供应商可以在此时收集额外信息以处理您的订单和付款。有关我们可能如何使用或保留您的个人信息及使用和保留的时限,请查阅我们的使用条款了解更多详情。

 

无论本文是否有相反的规定,朗格保留在任何时候出于合法理由拒绝、取消和终止订单的权利。例如,如果先前订单的支付出现持续纠纷,或如果朗格怀疑您已违反本销售条款,朗格可能拒绝、终止或取消您的订单。如果订单的个人讯息中含有反动或非法言论,朗格亦保留不接受或拒绝订单的权利。

 

对于预售作品,您可以选择线上购买该商品并支付全额预付款。预售作品在作品到货且准备发货后,您会收到包括发货详情的客服信息。请您注意,在发送发货详情之前,我们向您展示的任何发货或交付时间仅是一个预计的日期。您订单中产品的发货时间取决于产品是否有货、付款处理时间和库房处理时间,而且不包括在途时间。

 

 

6. 价格,税费和运费

 

除非另行声明,否则线上精品店作品页显示的所有价格或客户服务中心的所有报价均以人民币(CNY)为单位,包括增值税,但不包含运费和其他税费。

 

朗格保留在任何时候修改价格和运费的权利,无需事先通知,更改后的价格适用于通过客户服务中心或线上精品店提交的订单。所有关于贵金属材质的重量、宝石数目及克拉数的描述及信息仅作参考之用,可能与实际状况略有偏差。

 

作品页不说明运费,但在您下单前会添加到作品价格里。

 

运费(如果有)金额请见下文配送政策的规定或线上精品店。客户订单运费由朗格承担。

 

 

7. 客户审核和确认订单

 

我们线上精品店的订单处理过程允许您在向朗格提交订单前审核您的订单和修改任何错误。

 

在通过客户服务中心或线上精品店提交订单前,您应仔细检查一切细节,包括但不限于每笔交易的具体信息,这些信息会通过线上精品店的订单汇总或朗格代表(如果您通过客户服务中心提交订单)提供给您。

 

您在彻底核对订单之后,还有机会查阅线上精品店发布的销售条款,您提交的订单需要接受这些销售条款的约束。

 

 

8. 支付

 

8.1. 通过第三方服务提供商支付

朗格会在通知您的订单生成确认中将包含一个第三方支付提供商的网站链接(如支付宝或微信支付),便于您支付相应的订单金额。

 

您应进入上述第三方支付提供商的网站,全额支付订单生成确认提到的金额。

 

您可以选择通过上述第三方支付网站提供的信用卡、借记卡和银行转账方式进行支付。

 

下单后,您必须在二十四小时内将钱款转入我们的银行账户,否则订单会自动取消。

 

所有支付方式均需接受我们第三方支付提供商的有效性审核和授权。如果第三方支付提供商拒绝授权您向朗格进行支付,那么朗格不会处理您的订单。

 

通过上述第三方支付网站进行支付时,您需要服从其条款和政策。

 

8.2. 直接向朗格进行银行转账 

您可以选择银行转账。

 

在您下单并选择银行转账作为支付方式之后,朗格会为您发送订单生成确认,向您提供我们的银行账户信息,并在收到您的付款后处理您的订单。

 

如果下单后,您的付款没有在七十二(72)小时内转入我们的银行账户,订单会自动取消。

 

请不要忘记在您的银行转账单上注明您的订单编号。

 

8.3. 安全 

朗格会用心维护您的个人信息,防止出现丢失、盗窃、滥用、未经授权的侵入、披露、更改和破坏。朗格已利用安全套接层协议(SSL)对所有收集个人信息的网页加密。

 

我们会在网购全过程中尽力保护您的个人信息,但我们不能保证您向线上精品店提交的数据彻底安全且不受侵犯,对使用互联网产生的任何损害或损失,比如黑客行为造成的损失,恕我们无法负责。有关我们如何保护您的信息的更多详情,请查阅隐私政策 。

 

 

9. 订单生成确认

 

您在线上精品店或通过客户服务中心下单后,会收到一份订单生成确认,其中包含您订单的具体信息,以及所选支付方式和本销售条款的链接。该订单生成确认包括朗格分配的订单编号。

 

该订单生成确认不表示朗格已接受您的订单。

 

您可以在支付前修改您的订单,在配送前取消您的订单,但配送后不得取消。这样做不影响您在销售条款中的其他权利。

 

 

10. 订单支付确认

 

朗格接受您的支付之后(通过我们第三方服务提供商、直接银行汇款或货到付款),我们将向您发送一份订单支付确认,通知您朗格已经接受了您的订单。

 

订单支付确认确认朗格已经接受了您的订单以及存在一份具有约束力的销售合同。

 

朗格将依照适用法律保留与一切订单有关的信息。客户可以在朗格线上精品店的在线用户页面或联系客户服务中心了解这些记录。

 

 

11. 订单配送

 

在配送您订购的作品时,朗格将通知您。

 

 

12. 配送政策 

 

在线上精品店或通过客户服务中心下单时,您会被要求提供配送地址。

 

在某些地区,朗格提供零售精品店提货服务。欲获取与此相关的更多信息,请访问致电客服中心。

 

请注意,朗格接受向中华人民共和国大部分主要地区的配送的订单,中国香港特别行政区, 中国澳门特别行政区, 中国台湾及某些地址除外,如邮政信箱、军事区或酒店。

 

如果您无法在所提供的地址接收递送作品,请联系我们的客户服务中心,以便安排其他递送日期递送作品。

 

如果您无法在自我们通知您作品已开始配送之日(含该日)起七(7)天内接收,订单将被取消,未递送的作品的购买金额将自动按照您购买作品的付款方式原路径退回。

 

我们的客户服务中心也会根据您在订单中预留的订货人联系方式联系您, 如果自我们通知您产品已开始配送之日(含该日)起二(2)天内无法联系到您,订单将被取消,未递送的作品的购买金额将自动按照您购买产品的付款方式原路径退回。

 

如果您同时订购几件作品,朗格只在所有作品有货时才会配送这类订单。(无分批运送服务)

 

请参照线上精品店或呼叫客户服务中心了解配送城市、运费和预计交货间隔期的更多信息。

 

运费(如果有)将加入朗格作品价格中计算。

 

运费和预计交货间隔期将在订单生成确认中汇总。请您注意,在发送发货详情之前,我们向您展示的任何发货或预计交货间隔期仅是一个预计的日期。您订单中产品的发货日期取决于产品是否有货、付款处理时间和库房处理时间,而且不包括在途时间。欲获取与此相关的更多信息,请访问线上精品店或致电客户服务中心。

 

除预售作品外,我们会采取合理的商业行动,保证我们的第三方快递服务商在订单生成确认中提到的预计交货间隔期内完成配送。

 

在预计交货间隔期时,请注意,这一期限始终在您支付订单所示相应货款后起计。

 

每笔配送包裹中除了您购买的朗格作品之外,还包含(i)所有相关附件(如果有),(ii)服务指南(包括朗格国际保修卡),(iii)感谢信和一张礼品留言卡(如已提交需求),(iv)显示订单编号的送货单以及退换货单。

 

注册用户可以在线上精品店的“我的账户”页面或通过客户服务中心查询到您的货物追踪号码。

 

我们会要求您或代表您的成年人签字确认收讫每件朗格作品,此后,您所购买作品的责任将由您承担。

 

 

13. 发票 

 

在线上精品店或通过客户服务中心订购作品时,如您选择电子发票,并留下正确的用于获取电子发票的电子邮箱地址, 您将会收到包含电子发票的电子邮件。

 

如果您希望收到可退税的增值税发票,您必须联系客户服务中心,追踪发票流程,并提供必要文件证明您是通过您公司的账户购买的作品。

 

 

14. 退货政策

 

14.1. 客户退货退款的权利

作为居住在中华人民共和国的客户,自收到作品后的七(7)天之内,您有权退返在线上精品店或通过客户服务中心订购的作品并得到退款。

 

为行使您的退货权,您可以联系我们的客户服务中心(电话号码见线上精品店)获取一份退货单,其上列有退货编号(RN),并按第14.2款列明的退货流程将作品退返朗格。

 

如果您行使退货权,我们会在收到退货后的七(7)天内向原始买家(如果作品作为礼品配送,不是礼品接受人)退还原始买家为作品支付的货款,但前提是退返作品符合我们的质量管理检测要求。


我们在向原始买家退还货款时只会采用原始买家最初交易采用的支付方式。

 

14.2. 退货流程

在线上精品店或通过客户服务中心购买的作品可以依照本销售条款返回到客户服务中心提供的朗格退货服务部地址,您也可以选择依照本销售条款将作品退回至朗格指定的精品店。

 

未在线上精品店或通过客户服务中心购买的作品不能依照本销售条款退货。

 

如果您决定退货,请不要不适当地拖延时间,而应在收到作品后的七(7)天内将作品退回。

 

退货必须遵照下列步骤。
若您选择将作品退返回到朗格退货服务部地址,请呼叫客户服务中心(电话号码见线上精品店),通过短信或电子邮件获得朗格退货服务部的地址和列有退货编号(RN)的退货单。您可能会被要求向我们提供作品照片,以便我们对这些作品的状况进行首次评估。

 

若您选择依照本销售条款将作品退回至朗格指定的精品店,您可以携带朗格作品、附件、服务指南(包括朗格国际保修卡),发票(如有)和所有其他文件前往朗格指定的精品店。

 

若您选择将作品退返回到朗格退货服务部地址,此后:

i)    通过联系客户服务中心方式获取退货单打印件,

ii)    在退货单上按要求填写信息并签名,
iii)    将填好的退货单与朗格作品、附件、服务指南(包括朗格国际保修卡),发票(如有)和所有其他文件一并装入朗格最初配送使用的包装箱和配送包裹,
iv)    封好配送包裹,
v)    将包裹寄回客户服务中心提供的朗格退货服务部地址。

 

我们建议您使用顺丰速运。我们的客户服务中心将在您确认后免费安排顺丰速运提供上门服务。如果您希望以其他方式退回朗格,必须承担退货运费。如果作品在质量管理(QC)检测时发现存在朗格造成的瑕疵,我们会补偿您的退货运费。

 

您必须保留快递凭证。如果没有上述凭证,朗格将不承担责任。

 

只有朗格收到的作品有资格依照本销售条款获得退款。

 

无论您选择何种方式进行退货,在收到退货时,朗格将检验退货作品是否符合本销售条款。

 

14.3. 退货条件 

朗格作品必须以全新和未使用的状态退还。

 

如果您收到的作品有防盗扣,您退货时请不要将该等防盗扣摘下或毁坏。

 

个性化定制的朗格作品不能退换货,包括并不仅限于个性化雕刻以及压印过的产品。

 

已经按客户要求调整的表链,退货时必须含有原始配送时同样数量的链环。

 

请同时退还朗格的原始包装箱和配送包裹,包括全部附件和文件。

 

如果您收到作为您订单一部分的免费物品,您必须将其与产品一起退回。

 

所有退货必须接受朗格严格的质量管理(QC)检测,以保证退货作品满足本文上述要求。

 

朗格只有在退货作品符合质量管理(QC)标准时才会退款。

 

如果不符合上述退货流程或退货条件,朗格有权拒绝接受退货作品,并将其返回给消费者,相应费用由消费者自己承担。

 

14.4. 客户换货

客户可以用在线上精品店或通过客户服务中心购买的作品换取另一件朗格作品,拟交换的新作品价格不低于原作品价格。如新作品价格高于原作品的价格,朗格会要求您支付差额,但前提是拟交换的原作品符合此等销售条款。

 

在这种情况下,应将退回的作品的销售订单取消,并为新作品创建新的订单。

 

 

15. 生产商保证

 

朗格极为审慎地保证,每件作品均严格符合我们的质量标准,已经通过所有管理检测,包括技术和审美方面的检测。

选购作品受朗格国际保证书担保。如果依照朗格国际保证书要求修理作品,请参阅服务指南了解更多信息。

 

 

16. 法律保证

 

作为消费者,您可以利用管理生活消费品或瑕疵作品销售的法律赋予您的权利;尤其是与购买三包(保修、保换、保退)政策规定的钟表和手表,以及《消费者权利保护法》第24条具体规定的其他作品相关的法律权利。上述法律权利不受本销售条款影响。

 

 

17. 免费服务 

 

我们为通过线上精品店或通过客户服务中心购买的作品提供以下免费服务:

 

17.1礼品包装 

根据库存状况,所有订单均安排朗格礼品包装。如客人提出需求,随附朗格购物袋。 

 

17.2表带更换 / 调整

朗格腕表表带配送时为标准尺寸。客户可以致电客户服务中心,要求提供更长或更短尺寸的表带。特定型号的朗格腕表表带也可以调整。如果您要求调整表链,去除的链节会随同调整后的腕表表链一同递送给您。

 

17.3礼品卡留言

您可以通过添加个性化留言,定制您的订单,该留言将由朗格打印在礼品卡上,随同订单一同配送。如果礼品卡留言具有攻击性或不适当,则朗格保留拒绝拒绝提供礼品卡留言服务的权利。

 

 

18. 修理

 

在线订购作品需要修理时,请联系我们的客户服务中心(电话号码见线上精品店)。

 

 

19. 定价准确性,作品说明

 

朗格尽力保证线上精品店、广告、作品目录或客户服务中心提供的任何信息准确无误,但我们对上述信息的准确、完整和可靠不作任何明示或默示担保。在发出订单支付确认、表示存在具有约束力的销售合同之前,朗格对朗格作品的价格不做确认。如果朗格作品的准确价格高于线上精品店显示的价格,朗格会在配送订单前联系客户寻求指示,如果得不到您的指示,朗格会拒绝订单并通知您这一情况。

 

我们会尽一切努力保证网上或作品目录上的朗格作品描述、照片或图片尽可能准确,但我们不担保上述资料或其他内容完全无误,无论其为不准确、疏忽、过期或其他原因造成的结果。与此对应,在出现上述错误的情况下,客户的唯一救济是按我们的退货政策退回作品。

 

 

20. 最后条款 

 

信息和投诉。如果您有任何要求或投诉,请按线上精品店上的电话联系客户服务中心。

 

全部协议。本销售条款,包括本文包含的政策(如隐私政策),构成您与朗格之间有关您通过客户服务中心或线上精品店采购朗格作品的全部协议,本销售条款替代此前任何其他销售条款。

 

效力瑕疵。如果法院认为本销售条款的任何一款规定部分无效或不可执行,这类规定只应在此范围内无效或不可执行,而本销售条款其他规定的有效性和可执行性不受影响。

 

 

21. 管辖法律

 

本销售条款受中华人民共和国法律管辖并据其解释。

 

 

22. 司法管辖权

 

与本销售条款有关的任何纠纷应交由上海法院审判。

 

朗格或客户会首先在三十(30)天期限内采取合理行动,友好解决因作品、本销售条款或违反本销售条款产生或有关的任何纠纷及不一致意见,但不限制双方向法庭提起诉讼。

 

最后修订:2021年1月5日

 

A. Lange & Söhne & Client Relations Center Singapore

Conditions of Sales

Last updated: June 2021

 

 

 

About A. Lange & Söhne and these Conditions of Sale

 

These Conditions of Sale apply to any sales of A. Lange & Söhne products or services that you may order from our Selling Entity (as defined below), using the website www.alange-soehne.com (if applicable) and any associated mobile or digital applications that refer to these Conditions of Sale (together, the “Platforms”) or by telephone via our client relations center (the “Client Relations Center”).  


The selling entity, that will sell the products to you, will depend on the delivery address to which you will ship the products: 

For purchases with delivery to addresses in Singapore, the applicable selling entity is Richemont Luxury (Singapore) Pte Ltd with registered offices at 501 Orchard Road, #12-01 Wheelock Place Singapore 238880,


(each of the above a Selling Entity and each “A. Lange & Söhne” and "we", "us" and "our"). 


The Selling Entity is an affiliate of Lange Uhren GmbH, which owns and edits the Platforms pursuant to the Terms of Use, is responsible for our information collection practices pursuant to the terms of the Privacy Policy. By placing an order, you agree to be bound by the Terms of Use and Privacy Policy, the terms of which are incorporated into these Conditions of Sale.


Please read these Conditions of Sale carefully. These Conditions of Sale are applicable to any order placed through the Platforms or Client Relations Center (together the “Sales Channels”). Please note that before placing an order for products or services, you will be asked to agree to these Conditions of Sale. If you do not agree to these Conditions of Sale, then you will not be able to order any products or services through the Sales Channels. Sales concluded through physical points of sale (such as our retail boutiques) or third parties (such as authorized retailers) are not subject to these Conditions of Sale. 
 

 

Updates to these Conditions of Sale

 

We may make changes from time to time to these Conditions of Sale so please check back regularly to keep informed of updates. The latest version of these Conditions of Sale will always be available on the Platforms. Any new version of these Conditions of Sale shall take effect immediately upon the date of posting and will govern any orders of products or services made as from that date. Any changes to the Conditions of Sale made after you have placed an order will not affect that order and your relationship with us, except as may be required by applicable law.

 

 

Purchasing eligibility

 

Only individuals (and not legal entities) who (a) have reached the age of legal majority required to enter into contracts (eighteen in most countries); (b) have legal capacity to enter into contracts; and (c) use a shipping address in the country or countries that we ship to as specified by the Sales Channels, may order products through the Sales Channels. If you are under the age of legal majority or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and they will be asked to agree to these Conditions of Sale.


By placing an order through the Sales Channels, you represent and warrant that you are a bona fide end-user customer purchasing for your own or another’s personal use and will not deliver, sell or otherwise distribute our products or purchase our products or services for commercial purposes.

 

 

Product availability & quantity

 

All orders placed through the Sales Channels are subject to availability and acceptance of such orders by us. Products shown on the Platforms, which cannot be added to the shopping bag, are not available for sale via the Platforms. The Client Relations Center can provide more information as regards these products. For information about the order process, please refer to our Order process section below.


Quantity limits may apply in relation to orders for certain products. We reserve the right to refuse at any moment in time, without prior notice, orders exceeding a certain number of authorized products. 

 

 

Account registration & guest checkout

 

To place an order, you may either register and create an online account, or place an order as a guest without creating an online account by selecting the "Guest Checkout" option. Where you place an order as a guest, we may still create an account on our internal systems to record your purchase(s).

 

 

Personalized services 

 

Personalization services (for example engraving or embossing) or other services may be available on a selection of products. If you wish to have your product personalized, please provide the details in the Sales Channels as requested. 


We reserve the right to withhold or refuse acceptance of any order for personalized products, or with a message card, that contains language that is objectionable, unlawful or contrary to our policies. You are responsible for ensuring that any wording you provide for personalizing products is correct.


In addition, orders for personalized products cannot be cancelled and such products that have been personalized in any way or otherwise made to your bespoke specifications cannot be returned to us for exchange or refund as described in these Conditions of Sale. This does not affect your consumer rights (please see the Manufacturer’s guarantee and your legal consumer rights section for further information).

 

 

Order Process

 

The order process of the Platforms will include the following: 

 

  • Add to Shopping Bag: Once you have chosen a product, you may place this product in your shopping bag. You may then decide to continue shopping for other products and add them to your shopping bag (subject to availability and quantity limits). Placing an item in your shopping bag does not guarantee availability for purchase, which is not confirmed until you receive a written Confirmation of Order & Shipment.
  • Guest/My Account Checkout: When you are ready, you then proceed to “Checkout”, either as a guest or through your registered account. You may also remove one or several products you have selected from the shopping bag as part of the checkout process.  
  • Delivery, Review and Payment: As part of the checkout process, you add and review your order details and personal information (including e-mail, shipping address, billing address and payment information). You should carefully check and confirm all details on the order summary page before placing your order.  
  • Placing of Order: You then check the relevant box and place your order. 

In the case of an order being placed through the Client Relations Center, the A. Lange & Söhne ambassador will walk you through the steps above and verbally ask you to confirm the details of your order.


We reserve the right, in our sole discretion, to refuse, cancel and terminate orders at any time on reasonable grounds. For example, we may refuse, terminate or cancel your order if there is an ongoing dispute concerning payment of a prior order or if we suspect, in our sole discretion, that you have engaged in (i) fraudulent activities; or (ii) have otherwise violated these Conditions of Sale.  
 

 

Prices, taxes and shipping costs

 

All prices shown on the product pages of the Platforms or quoted by the Client Relations Center include sales taxes/GST but exclude shipping costs and other taxes unless otherwise stated. 


The applicable currency will be updated based on the shipping destination after you provide us with the delivery address and will be shown in your shopping bag before you place your order. You should check updated prices and currency carefully. 


Sales, use or other taxes will vary based on the location to which products are being shipped. 


Shipping costs, if any, are described in the Shipping Policy below or on the Sales Channels. Shipping costs are not stated on the product pages but will be added to the product price after you have chosen your delivery options. These costs will be summarised before you are asked to confirm and place your order and will also be reflected in our email correspondence with you once you have chosen your delivery options.


We reserve the right to modify prices and delivery costs at any time without prior notice. 


We take reasonable care that the prices of products and delivery costs are correct at the time when the relevant information was entered into the system or communicated to you via the Client Relations Center. However, it is always possible that, despite our reasonable efforts, some of the products offered through our Sales Channels or delivery costs may be incorrectly priced. If any of the products you place an order for or any delivery costs are incorrectly priced, we will contact you as soon as possible to inform you of this error. If we are unable to contact you using the contact details you have provided during the order process, we will cancel the order and notify you in writing. If we mistakenly accept and process your order where a pricing or delivery cost error occurs, we may cancel supply of the product and refund you any sums you have paid. 


Please note that changes to applicable law between the date your order is placed and the date you are sent a written Confirmation of Order & Shipment may result in changes to the taxes associated with your order. If the resulting change is an increase in the taxes that you are charged, we will contact you and ask that you reconfirm your order. 

 

 

Payment

 

We accept the methods of payment identified as part of the order process via the Sales Channels. Depending upon the means of payment, we may require additional information, including specific forms of identification.


When ordering on the Platforms, you will need to enter your payment details on the appropriate form. In the case of an order placed by telephone, you will need to communicate to the Client Relations Center your complete payment details. All payment card holders are subject to validation check and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, you will need to contact your card issuer directly to solve this problem. 


Other payment methods may also be subject to validation checks and authorization by the payment system providers as well. You expressly authorize us to perform security checks, where we deem necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your payment card details, to authenticate your identity, to validate your payment card, to obtain an initial payment card authorization and to authorize individual purchase transactions. 


The full amount of your purchase will typically be blocked on your payment card until your order is shipped, at which point you will be sent a Confirmation of Order & Shipment and your payment card will be charged the applicable purchase price. 


We may accept bank wire transfer for orders at our sole discretion. We do not charge a fee for bank wire transfers for orders made through the Sales Channels or Client Relations Center, however, some financial institutions may charge a fee for using a bank wire transfer. We require that all bank wire transfer orders placed by telephone be confirmed through an order approval process. We may acknowledge a bank wire transfer order, but the order will not be processed until the payment has been received and confirmed by us by e-mail. If your wire transfer payment is not credited into our bank account within seven (7) days after you have placed your order, your order will be cancelled.


We may offer you the ability to prepay for your products, either as a full prepayment or a partial prepayment. Where we offer PayPal/PayPal Express/Alipay/WePay as a payment method, the full amount of your purchase will be taken immediately following the placement of your order. Where we offer partial prepayment as an advance payment method, the partial prepayment will be taken immediately following the placement of your order. Prepayments (in whole or in part) are non-refundable. However, prepayments shall not impact any of your legal rights under these Conditions of Sale (including, for example, any right of withdrawal and/or refund). If we cannot meet our shipping and/or delivery obligations set out below, we will notify you via e-mail and we will refund the pre-payment without undue delay. 

 

 

Acknowledgement of Order

 

Once you have made your choice and your order has been placed through the Sales Channels, you will receive a written Acknowledgement of Order (by e-mail or otherwise confirming the details of your order together with an order reference number). Please make sure that you save this order reference number for any future enquiries regarding your order. This Acknowledgement of Order is not an acceptance of your order. To confirm the order, we will conduct its usual credit, anti-fraud, security and related legal checks and, if acceptable, will then process your order. Upon receipt of the Acknowledgement of Order, it is your responsibility to review it and confirm that it accurately reflects your intended order.  If you have any questions or concerns or if the Acknowledgement of Order does not reflect your intentions, you should contact the Client Relations Center promptly.  


These Conditions of Sale will be provided to you when we acknowledge your order.

 

 

Shipping Policy

 

We only accept orders for delivery to the country or countries that are identified during the Order Process. Please note that we do not ship to certain addresses, such as military, certain restricted areas, pick-up points, or PO boxes. For further information, refer to our FAQs section or please contact the Client Relations Center.


Boutique pick-up may be offered, free of charge, to certain locations. Please refer to our FAQs section or call the Client Relations Center for more information. We will inform you by e-mail or by telephone when the product is ready for pick-up at the boutique. 


If you order several products, we may ship the order only once all products are available. In case there will be partial shipments of multiple items, this will be communicated to you.

 

 

Confirmation of Order & Shipment

 

Upon shipment of your order, we will send you a Confirmation of Order & Shipment in writing (by e-mail or otherwise). This Confirmation of Order & Shipment constitutes our acceptance of your order and indicates the existence of a binding sales contract.

 

 

Delivery

 

We will use reasonable efforts to ensure delivery by the carrier within the estimated delivery lead time from the date of our written Confirmation of Order & Shipment and in any event within thirty (30) days after that date, except if your purchase relates to a product or service that we have explained to you will take additional time to deliver, for example in the case of products or services that we personalize or produce to your specifications. 


When ordering through the Sales Channels, you may be able to choose a specific delivery date as available on the Sales Channels. Any such specific delivery date remains subject to our confirmation. 


If delivery of products is delayed by an event outside our control, we will inform you as soon as possible and will use reasonable efforts to minimise the effect of the delay. If we do not deliver within thirty (30) days from the date of the written Confirmation of Order & Shipment or any other time limit as indicated by us, you may contact the Client Relations Center to cancel the relevant order and get a refund of any sums you pre-paid us for any products which you have not received.  


In any event, your sole remedy for any failure by us to deliver the order to you shall be your right to cancel the relevant order and receive a refund of sums you pre-paid us for any products which you have not received. 


When estimating your delivery time, please allow time for credit approval, address verification, security checks and order processing. Please note that delivery is always subject to receiving your full payment. 


We will require a handwritten or electronic signature by you, or a person at the nominated delivery address (unless arranged by you otherwise), to confirm the delivery of each product, at which point risk and responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example, as a gift), then you understand and accept that evidence of a signature by such recipient (or a person at the delivery address) is evidence of delivery and fulfilment of the sales contract by A. Lange & Söhne and transfer of responsibility to the recipient in the same way as if the product had been delivered to you. 


For all deliveries containing watches, ID check for verification process is always required at the time of delivery. Only the person who is the intended recipient of the order as stated on the label of the parcel will be handed over the parcel after an ID check has been performed. We reserve the right to deliver other products such as watch accessories and other categories of products only to the person who is the intended recipient of the order as stated on the label of the parcel and to request ID check for verification purposes at the time of delivery for certain categories of products. Please refer to our FAQs section or call our Client Relations Center for more information.

 

 

Invoices

 

When ordering products via the Sales Channels, you will receive an invoice that will be sent to you in writing (to your e-mail address as a PDF attachment or otherwise). 

 

 

Returns and Exchanges

 

(a)    Return Process

Products that have been purchased through the Sales Channels may only be returned to our A. Lange & Söhne e-boutique distribution center at the address of our Returns Department, as provided in our FAQs section through our Client Relations Center, or if available to selected A. Lange & Söhne retail boutiques, in accordance with these Conditions of Sale. 


Products that have not been purchased through the Sales Channels may NOT be returned to our e-boutique distribution center. 


To return a product to our e-boutique distribution center, you must follow the steps mentioned below:  


(i)    Call the Client Relations Center. 
(ii)    You can either choose (a) to use our pick-up service and agree on a pick-up date with our logistics partner, or (b) a parcel drop-off at any of our logistics partner’s network locations within the eligible return period. You may be asked at this stage to provide information about the product for us to make a first assessment of the condition of this product;
(iii)    The Client Relations Center will send you a return form by e-mail or ask you to complete the return form that was enclosed with your product delivery;
(iv)    Please fill out the required information on the return form and sign it;
(v)    You must include in the delivery package, the completed return form along with the product, all its accessories, any free items you received as part of your order, the Service Guide, the Warranty Card and all other documents, in their original box; also the security tag on the watch buckle/clasp and the multi-part case protection foil need to be on the watch without having been removed from the watch at any point in time.
(vi)    Please seal the delivery package and affix the pre-paid airway bill received with your purchase; and
(vii)    On the agreed date, our logistics partner will pick-up the sealed delivery package, or you opt for the drop-off service at any of our logistics partner’s network locations, you will be given a receipt with a return tracking number that should be kept until we send you an order refund confirmation by e-mail. 


You must keep a proof of return shipment, and we accept no liability in the event that such proof cannot be produced. Only merchandise received by our A. Lange & Söhne e-boutique distribution center will be eligible for a refund or exchange. If you decide to use a different logistics partner than the one provided by us, the risk of loss or damage to the product during transit shall remain with you until the product is in our possession.

 

If available, you may be able to return the product to a A. Lange & Söhne retail boutique in the country where your product was delivered. Please refer to our FAQs or call the Client Relations Center for further details. You may be asked to provide information about the products for us to make a first assessment of the condition of these products.


(b)    Condition of Returned Products

We will verify that the returned product satisfies the conditions of the Returns and Exchanges Policy and, if so, then proceed with the applicable refund or exchange.


Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original A. Lange & Söhne box and delivery package, including all accessories and documents. For example, timepiece bracelets that have been adjusted at your request must be returned with the exact same number of links as in the original delivery package. We reserve our right not to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly. 


If you have received free items as part of your order, they must be returned with the products. 


All returns will be subject to strict Quality Control (“QC”) by us to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, we will refuse the return, and the products will be returned to you. If the returned product satisfies QC, we will proceed with the applicable refund or exchange.  


Failure to comply with these Conditions of Sale will entitle us to refuse the returned product and send it back to you, at your own cost.


(c)    Products you can return or exchange

If you receive a product that is covered by the applicable A. Lange & Söhne Guarantee and seems to have defects originally caused by A. Lange & Söhne (originally defective), please return it to A. Lange & Söhne in accordance with the return process above.


(d)    Products you cannot return or exchange

To the extent permitted by law, orders for products that do not have any defects caused by A. Lange & Söhne (originally defective) cannot be returned.

 

(e)    Refunds

You may return a product purchased through the Sales Channels for refund, provided that the return complies with these Conditions of Sale, in particular with (a) Return Process above. 


Only the buyer will be entitled to receive a refund of the purchase price. In no event will a person who has received the product as a gift (i.e. a “Gift Recipient”) be entitled to receive a refund. If you are a Gift Recipient and wish to return a product, please contact the Client Relations Center to discuss your options.


If the return complies with these Conditions of Sale, we will as a general rule refund the purchase price to the buyer using the same means of payment as used by the buyer for the initial transaction within fourteen (14) days from the date of receipt of the notice of withdrawal. However, we may withhold the refund until we have either received the product back or the buyer has supplied evidence of having sent the product back through our designated logistics partner, whichever is the earliest. Initial shipping charges will be refunded, except where you had originally opted for a non-standard delivery, in which case the supplemental costs will be non-refundable.


If you are returning a product purchased via the Sales Channels to a participating A. Lange & Söhne retail boutique (please contact the Client Relations Center or refer to our FAQs to find out about our participating A. Lange & Söhne retail boutiques), the retail boutique will explain the process to you to arrange for a refund or exchange..

 

(f)     Exchanges

You may return a product purchased through the Sales Channels for exchange with another A. Lange & Söhne product, provided that the return complies with these Conditions of Sale, in particular with (a) Return Process above.  


In any event, the sale of the returned product will be cancelled and a new order for the product ordered must be placed. 


Should a product be returned to the A. Lange & Söhne e-boutique distribution center for exchange with a less expensive product, only the buyer of the returned product will be entitled to receive a refund of the price difference. 


Should a product be returned for exchange to a participating A. Lange & Söhne retail boutique for exchange (please refer to our FAQs or contact the Client Relations Center to find out about our participating A. Lange & Söhne retail boutiques) with a less expensive product, the individual making the return will only be entitled to receive a merchandise credit of the price difference. Boutique merchandise credits can only be applied to products purchased in a participating A. Lange & Söhne retail boutique and cannot be applied to products purchased through the Sales Channels. Please refer to our FAQs or contact the Client Relations Center for further details.


If a product is returned for exchange with a more expensive product, you will have to pay the price difference. 

 

 

Manufacturer’s guarantee and your legal consumer rights


We are committed to ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic. 


Selected products are covered by the applicable A. Lange & Söhne Guarantee. If you wish to repair a product covered by the applicable A. Lange & Söhne Guarantee, please refer to the applicable A. Lange & Söhne Guarantee, and call our Client Relations Center for more information. 


In your capacity as consumer, you may have legal rights under the applicable law of governing the sale of consumer goods; those legal rights are not affected by these Conditions of Sale or the applicable A. Lange & Söhne Guarantee.

 

 

Complimentary Services 

 

The following complimentary services will be proposed, free of charge, by the Sales Channels:

 

(a) Gift Wrap and Packaging 

Upon availability, orders can be be shipped with the A. Lange & Söhne box gift wrapped in A. Lange & Söhne special packaging, together with a A. Lange & Söhne shopping bag (where applicable). 

 

(b) Strap Exchange / Adjustment

Engraving and embossing may be available on specific products, and offered only through sales transactions completed through the Client Relations Center.


We reserve the right to charge certain services of engraving / embossing in case they are complex.


If you wish to have your A. Lange & Söhne product engraved or embossed, please provide the details to the Client Relations Center. 


Orders for personalized A. Lange & Söhne products cannot be cancelled and personalized A. Lange & Söhne products cannot be returned to A. Lange & Söhne for exchange or refund.

 

(c)  Strap Exchange / Adjustment

An A. Lange & Söhne watch strap is delivered in a standard size. The strap size can be delivered smaller or larger, upon request, by calling the Client Relations Center. A. Lange & Söhne watch strap adjustment is also available on certain watch models. If you request a watch bracelet adjustment, the removed links will be included in the delivery package and sent to you together with the watch and the adjusted bracelet.
 

(d) Gift Note

You may personalize your order by adding a personalized note that will be printed by A. Lange & Söhne on a gift card to be included in your order package. A. Lange & Söhne reserves the right to reject gift card notes it deems offensive or inappropriate to be sent on A. Lange & Söhne-logo stationery.

 

 

Repairs

 

For any repair inquiries relating to a product ordered through the Sales Channels, refer to our FAQs or contact our Client Relations Center.

 

 

Product descriptions

 

We try to ensure that the information, including product descriptions, dimensions, and colours, provided on the Platforms, in advertisements or catalogues or as provided by the Client Relations Center is accurate and complete. However, to the extent permitted by law, we make no guarantees, whether express or implied, in relation to the accuracy, reliability and completeness of such information. In particular, any description and information concerning the weight of precious materials and the number of stones and carats are provided as an indication only and may vary slightly.

 

 

Limitation of liability 

 

To the fullest extent permitted by applicable law, we disclaim and exclude all other terms, conditions and warranties in relation to the products and Sales Channels whether express or implied by statute or otherwise or arising from any previous course of dealing or usage or trade practice.


Nothing in these Conditions of Sale limits or excludes our liability for any liability which cannot be limited or excluded by applicable law. Subject to the preceding sentence, our aggregate liability to you under these Conditions of Sale for any order whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages shall in no event exceed the one hundred percent (100%) of the price of the product(s) in your order.


Please note that in some jurisdictions consumer protection laws may not allow certain exclusions or limitation of warranties or liabilities, and consequently some of the above exclusions and limitations may not apply.

 

 

General provisions

 

If any provision, or part of a provision, of these Conditions of Sale is found to be illegal, invalid or unenforceable, that provision or part-provision shall be deemed not to form part of these Conditions of Sale, and the legality, validity or enforceability of the remainder of the provisions of these Conditions of Sale shall not be affected, unless otherwise required by operation of applicable law.


These Conditions of Sale (and associated terms incorporated by reference) constitute the entire agreement between you and us in relation to the order of products or services, and replace and extinguish all prior agreements, draft agreements, arrangements, undertakings, or collateral contracts of any nature made by the parties, whether oral or written, in relation to such subject matter.


We are not responsible for any failure or delay in performing or complying with our obligations under these Conditions of Sale which arises from any cause beyond our reasonable control.


The waiver by us of a breach of any provision of these Conditions of Sale will not operate to be interpreted as a waiver of any other or subsequent breach. 


This contract is between us and you. No other person shall have any rights to enforce any of its terms. However, if you purchase a product as a gift, the recipient of your gift will have the benefit of the applicable A. Lange & Söhne Guarantee.

 

 

Applicable law and jurisdiction

 

These Conditions of Sale shall be governed by and construed in accordance with the laws of the country in which the applicable Selling Entity has its registered office, without reference to conflict of laws provisions (“applicable laws”). Any dispute, controversy or claim arising out of or in relation to the Conditions of Sale, including the validity, invalidity, breach or termination of the Conditions of Sale, shall be adjudicated or arbitrated in accordance with the Conditions of Sale. Where the applicable laws are different to the mandatory consumer laws in your own country, we will afford you with similar protection.


You may bring proceedings against us either in the courts of the country in which the applicable Selling Entity has its registered office or in the country where you are domiciled. We may also bring proceedings against you in the courts of the country where you are domiciled.


Without any restriction to bring proceedings before a court, you and A. Lange & Söhne will first make reasonable efforts for a period of thirty (30) days to resolve amicably any dispute or failure to agree that may arise out of or relate to the product, the Conditions of Sale or any breach thereof.
 

 

Contact us

 

If you have any questions or comments about these Conditions of Sale, or matters generally, please contact us at the address provided below. 


A. LANGE & SÖHNE 
Client Relations Center
2 Orchard Turn #02-05A ION Orchard
Singapore 238801


Phone Number
+65 65090928


https://contact.alange-soehne.com/en/contact

A. Lange & Söhne & Client Relations Center Australia

Conditions of Sales

Last updated: June 2021

 

 

 

About A. Lange & Söhne and these Conditions of Sale

 

These Conditions of Sale apply to any sales of A. Lange & Söhne products or services that you may order from our Selling Entity (as defined below), using the website www.alange-soehne.com (if applicable) and any associated mobile or digital applications that refer to these Conditions of Sale (together, the “Platforms”) or by telephone via our client relations center (the “Client Relations Center”). 


The selling entity, that will sell the products to you, will depend on the delivery address to which you will ship the products: 

For purchases with delivery to addresses in Australia, the applicable selling entity is Richemont Australia Pty. Ltd. with registered offices at 74 Castlereagh Street, Floor 8, 2000 Sydney, New South Wales, Australia, 


(each of the above a Selling Entity and each “A. Lange & Söhne” and "we", "us" and "our"). 


The Selling Entity is an affiliate of Lange Uhren GmbH, which owns and edits the Platforms pursuant to the Terms of Use, is responsible for our information collection practices pursuant to the terms of the Privacy Policy. By placing an order, you agree to be bound by the Terms of Use and Privacy Policy, the terms of which are incorporated into these Conditions of Sale.


Please read these Conditions of Sale carefully. These Conditions of Sale are applicable to any order placed through the Platforms or Client Relations Center (together the “Sales Channels”). Please note that before placing an order for products or services, you will be asked to agree to these Conditions of Sale. If you do not agree to these Conditions of Sale, then you will not be able to order any products or services through the Sales Channels. Sales concluded through physical points of sale (such as our retail boutiques) or third parties (such as authorized retailers) are not subject to these Conditions of Sale. 
 

 

Updates to these Conditions of Sale

 

We may make changes from time to time to these Conditions of Sale so please check back regularly to keep informed of updates. The latest version of these Conditions of Sale will always be available on the Platforms. Any new version of these Conditions of Sale shall take effect immediately upon the date of posting and will govern any orders of products or services made as from that date. Any changes to the Conditions of Sale made after you have placed an order will not affect that order and your relationship with us, except as may be required by applicable law.

 

 

Purchasing eligibility

 

Only individuals (and not legal entities) who (a) have reached the age of legal majority required to enter into contracts (eighteen in most countries); (b) have legal capacity to enter into contracts; and (c) use a shipping address in the country or countries that we ship to as specified by the Sales Channels, may order products through the Sales Channels. If you are under the age of legal majority or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and they will be asked to agree to these Conditions of Sale.


By placing an order through the Sales Channels, you represent and warrant that you are a bona fide end-user customer purchasing for your own or another’s personal use and will not deliver, sell or otherwise distribute our products or purchase our products or services for commercial purposes.

 

 

Product availability & quantity

 

All orders placed through the Sales Channels are subject to availability and acceptance of such orders by us. Products shown on the Platforms, which cannot be added to the shopping bag, are not available for sale via the Platforms. The Client Relations Center can provide more information as regards these products. For information about the order process, please refer to our Order process section below.


Quantity limits may apply in relation to orders for certain products. We reserve the right to refuse at any moment in time, without prior notice, orders exceeding a certain number of authorized products. 

 

 

Account registration & guest checkout

 

To place an order, you may either register and create an online account, or place an order as a guest without creating an online account by selecting the "Guest Checkout" option. Where you place an order as a guest, we may still create an account on our internal systems to record your purchase(s).

 

 

Personalized services 

 

Personalization services (for example engraving or embossing) or other services may be available on a selection of products. If you wish to have your product personalized, please provide the details in the Sales Channels as requested. 


We reserve the right to withhold or refuse acceptance of any order for personalized products, or with a message card, that contains language that is objectionable, unlawful or contrary to our policies. You are responsible for ensuring that any wording you provide for personalizing products is correct.


In addition, orders for personalized products cannot be cancelled and such products that have been personalized in any way or otherwise made to your bespoke specifications cannot be returned to us for exchange or refund as described in these Conditions of Sale. This does not affect your consumer rights under law.

 

 

Order Process

 

The order process of the Platforms will include the following: 

 

  • Add to Shopping Bag: Once you have chosen a product, you may place this product in your shopping bag. You may then decide to continue shopping for other products and add them to your shopping bag (subject to availability and quantity limits). Placing an item in your shopping bag does not guarantee availability for purchase, which is not confirmed until you receive a written Confirmation of Order & Shipment.
  • Guest/My Account Checkout: When you are ready, you then proceed to “Checkout”, either as a guest or through your registered account. You may also remove one or several products you have selected from the shopping bag as part of the checkout process.  
  • Delivery, Review and Payment: As part of the checkout process, you add and review your order details and personal information (including e-mail, shipping address, billing address and payment information). You should carefully check and confirm all details on the order summary page before placing your order.  
  • Placing of Order: You then check the relevant box and place your order. 

In the case of an order being placed through the Client Relations Center, the A. Lange & Söhne ambassador will walk you through the steps above and verbally ask you to confirm the details of your order.


We reserve the right, in our sole discretion, to refuse, cancel and terminate orders at any time on reasonable grounds. For example, we may refuse, terminate or cancel your order if there is an ongoing dispute concerning payment of a prior order or if we suspect, in our sole discretion, that you have engaged in (i) fraudulent activities; or (ii) have otherwise violated these Conditions of Sale.  
 

 

Prices, taxes and shipping costs

 

All prices shown on the product pages of the Platforms or quoted by the Client Relations Center include sales taxes/GST but exclude shipping costs and other taxes unless otherwise stated. 


The applicable currency will be updated based on the shipping destination after you provide us with the delivery address and will be shown in your shopping bag before you place your order. You should check updated prices and currency carefully. 


Sales, use or other taxes will vary based on the location to which products are being shipped. 


Shipping costs, if any, are described in the Shipping Policy below or on the Sales Channels. Shipping costs are not stated on the product pages but will be added to the product price after you have chosen your delivery options. These costs will be summarised before you are asked to confirm and place your order and will also be reflected in our email correspondence with you once you have chosen your delivery options.


We reserve the right to modify prices and delivery costs at any time without prior notice. 


We take reasonable care that the prices of products and delivery costs are correct at the time when the relevant information was entered into the system or communicated to you via the Client Relations Center. However, it is always possible that, despite our reasonable efforts, some of the products offered through our Sales Channels or delivery costs may be incorrectly priced. If any of the products you place an order for or any delivery costs are incorrectly priced, we will contact you as soon as possible to inform you of this error. If we are unable to contact you using the contact details you have provided during the order process, we will cancel the order and notify you in writing. If we mistakenly accept and process your order where a pricing or delivery cost error occurs, we may cancel supply of the product and refund you any sums you have paid. 


Please note that changes to applicable law between the date your order is placed and the date you are sent a written Confirmation of Order & Shipment may result in changes to the taxes associated with your order. If the resulting change is an increase in the taxes that you are charged, we will contact you and ask that you reconfirm your order. 

 

 

Payment

 

We accept the methods of payment identified as part of the order process via the Sales Channels. Depending upon the means of payment, we may require additional information, including specific forms of identification.


When ordering on the Platforms, you will need to enter your payment details on the appropriate form. In the case of an order placed by telephone, you will need to communicate to the Client Relations Center your complete payment details. All payment card holders are subject to validation check and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, you will need to contact your card issuer directly to solve this problem. 


Other payment methods may also be subject to validation checks and authorization by the payment system providers as well. You expressly authorize us to perform security checks, where we deem necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your payment card details, to authenticate your identity, to validate your payment card, to obtain an initial payment card authorization and to authorize individual purchase transactions. 


The full amount of your purchase will typically be blocked on your payment card until your order is shipped, at which point you will be sent a Confirmation of Order & Shipment and your payment card will be charged the applicable purchase price. 


We may accept bank wire transfer for orders at our sole discretion. We do not charge a fee for bank wire transfers for orders made through the Sales Channels or Client Relations Center, however, some financial institutions may charge a fee for using a bank wire transfer. We require that all bank wire transfer orders placed by telephone be confirmed through an order approval process. We may acknowledge a bank wire transfer order, but the order will not be processed until the payment has been received and confirmed by us by e-mail. If your wire transfer payment is not credited into our bank account within seven (7) days after you have placed your order, your order will be cancelled.


We may offer you the ability to prepay for your products, either as a full prepayment or a partial prepayment. Where we offer PayPal/PayPal Express/Alipay/WePay as a payment method, the full amount of your purchase will be taken immediately following the placement of your order. Where we offer partial prepayment as an advance payment method, the partial prepayment will be taken immediately following the placement of your order. Prepayments (in whole or in part) are non-refundable. However, prepayments shall not impact any of your legal rights under these Conditions of Sale (including, for example, any right of withdrawal and/or refund). If we cannot meet our shipping and/or delivery obligations set out below, we will notify you via e-mail and we will refund the pre-payment without undue delay. 

 

 

Acknowledgement of Order

 

Once you have made your choice and your order has been placed through the Sales Channels, you will receive a written Acknowledgement of Order (by e-mail or otherwise confirming the details of your order together with an order reference number). Please make sure that you save this order reference number for any future enquiries regarding your order. This Acknowledgement of Order is not an acceptance of your order. To confirm the order, we will conduct its usual credit, anti-fraud, security and related legal checks and, if acceptable, will then process your order. Upon receipt of the Acknowledgement of Order, it is your responsibility to review it and confirm that it accurately reflects your intended order.  If you have any questions or concerns or if the Acknowledgement of Order does not reflect your intentions, you should contact the Client Relations Center promptly.  


These Conditions of Sale will be provided to you when we acknowledge your order.

 

 

Shipping Policy

 

We only accept orders for delivery to the country or countries that are identified during the Order Process. Please note that we do not ship to certain addresses, such as military, certain restricted areas, pick-up points, or PO boxes. For further information, refer to our FAQs section or please contact the Client Relations Center.


Boutique pick-up may be offered, free of charge, to certain locations. Please refer to our FAQs section or call the Client Relations Center for more information. We will inform you by e-mail or by telephone when the product is ready for pick-up at the boutique. 


If you order several products, we may ship the order only once all products are available. In case there will be partial shipments of multiple items, this will be communicated to you.

 

 

Confirmation of Order & Shipment

 

Upon shipment of your order, we will send you a Confirmation of Order & Shipment in writing (by e-mail or otherwise). This Confirmation of Order & Shipment constitutes our acceptance of your order and indicates the existence of a binding sales contract.

 

 

Delivery

 

We will use reasonable efforts to ensure delivery by the carrier within the estimated delivery lead time from the date of our written Confirmation of Order & Shipment and in any event within thirty (30) days after that date, except if your purchase relates to a product or service that we have explained to you will take additional time to deliver, for example in the case of products or services that we personalize or produce to your specifications. 


When ordering through the Sales Channels, you may be able to choose a specific delivery date as available on the Sales Channels. Any such specific delivery date remains subject to our confirmation. 


If delivery of products is delayed by an event outside our control, we will inform you as soon as possible and will use reasonable efforts to minimise the effect of the delay. If we do not deliver within thirty (30) days from the date of the written Confirmation of Order & Shipment or any other time limit as indicated by us, you may contact the Client Relations Center to cancel the relevant order and get a refund of any sums you pre-paid us for any products which you have not received.  


In any event, your sole remedy for any failure by us to deliver the order to you shall be your right to cancel the relevant order and receive a refund of sums you pre-paid us for any products which you have not received. 


When estimating your delivery time, please allow time for credit approval, address verification, security checks and order processing. Please note that delivery is always subject to receiving your full payment. 


We will require a handwritten or electronic signature by you, or a person at the nominated delivery address (unless arranged by you otherwise), to confirm the delivery of each product, at which point risk and responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example, as a gift), then you understand and accept that evidence of a signature by such recipient (or a person at the delivery address) is evidence of delivery and fulfilment of the sales contract by A. Lange & Söhne and transfer of responsibility to the recipient in the same way as if the product had been delivered to you. 


For all deliveries containing watches, ID check for verification process is always required at the time of delivery. Only the person who is the intended recipient of the order as stated on the label of the parcel will be handed over the parcel after an ID check has been performed. We reserve the right to deliver other products such as watch accessories and other categories of products only to the person who is the intended recipient of the order as stated on the label of the parcel and to request ID check for verification purposes at the time of delivery for certain categories of products. Please refer to our FAQs section or call our Client Relations Center for more information.

 

 

Invoices

 

When ordering products via the Sales Channels, you will receive an invoice that will be sent to you in writing (to your e-mail address as a PDF attachment or otherwise). 

 

 

Returns and Exchanges

 

(a)    Return Process

Products that have been purchased through the Sales Channels may only be returned to our A. Lange & Söhne e-boutique distribution center at the address of our Returns Department, as provided in our FAQs section through our Client Relations Center, or if available to selected A. Lange & Söhne retail boutiques, in accordance with these Conditions of Sale. 


Products that have not been purchased through the Sales Channels may NOT be returned to our e-boutique distribution center. 


To return a product to our e-boutique distribution center, you must follow the steps mentioned below:  


(i)    Call the Client Relations Center. 
(ii)    You can either choose (a) to use our pick-up service and agree on a pick-up date with our logistics partner, or (b) a parcel drop-off at any of our logistics partner’s network locations within the eligible return period. You may be asked at this stage to provide information about the product for us to make a first assessment of the condition of this product;
(iii)    The Client Relations Center will send you a return form by e-mail or ask you to complete the return form that was enclosed with your product delivery;
(iv)    Please fill out the required information on the return form and sign it;
(v)    You must include in the delivery package, the completed return form along with the product, all its accessories, any free items you received as part of your order, the Service Guide, the Warranty Card and all other documents, in their original box; also the security tag on the watch buckle/clasp and the multi-part case protection foil need to be on the watch without having been removed from the watch at any point in time.
(vi)    Please seal the delivery package and affix the pre-paid airway bill received with your purchase; and
(vii)    On the agreed date, our logistics partner will pick-up the sealed delivery package, or you opt for the drop-off service at any of our logistics partner’s network locations, you will be given a receipt with a return tracking number that should be kept until we send you an order refund confirmation by e-mail. 


You must keep a proof of return shipment, and we accept no liability in the event that such proof cannot be produced. Only merchandise received by our A. Lange & Söhne e-boutique distribution center will be eligible for a refund or exchange. If you decide to use a different logistics partner than the one provided by us, the risk of loss or damage to the product during transit shall remain with you until the product is in our possession.

 

If available, you may be able to return the product to a A. Lange & Söhne retail boutique in the country where your product was delivered. Please refer to our FAQs or call the Client Relations Center for further details. You may be asked to provide information about the products for us to make a first assessment of the condition of these products.


(b)    Condition of Returned Products

We will verify that the returned product satisfies the conditions of the Returns and Exchanges Policy and, if so, then proceed with the applicable refund or exchange.


Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original A. Lange & Söhne box and delivery package, including all accessories and documents. For example, timepiece bracelets that have been adjusted at your request must be returned with the exact same number of links as in the original delivery package. We reserve our right not to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly. 


If you have received free items as part of your order, they must be returned with the products. 


All returns will be subject to strict Quality Control (“QC”) by us to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, we will refuse the return, and the products will be returned to you. If the returned product satisfies QC, we will proceed with the applicable refund or exchange.  


Failure to comply with these Conditions of Sale will entitle us to refuse the returned product and send it back to you, at your own cost.


(c)    Products you can return or exchange

If you receive a product that seems to have defects or does not comply with your consumer guarantees that apply under Schedule 2 of the Competition and Consumer Act 2010 (Cth) ("Consumer Guarantees"), please return it to A. Lange & Söhne in accordance with the return process above.


(d)    Products you cannot return or exchange

To the extent permitted by law, orders for products that do not have any defects or do not otherwise breach your Consumer Guarantees cannot be returned.

 

(e)    Refunds

You may return a product purchased through the Sales Channels for refund, provided that the return complies with these Conditions of Sale, in particular with (a) Return Process above. 


Only the buyer will be entitled to receive a refund of the purchase price. In no event will a person who has received the product as a gift (i.e. a “Gift Recipient”) be entitled to receive a refund. If you are a Gift Recipient and wish to return a product, please contact the Client Relations Center to discuss your options.


If the return complies with these Conditions of Sale, we will as a general rule refund the purchase price to the buyer using the same means of payment as used by the buyer for the initial transaction within fourteen (14) days from the date of receipt of the notice of withdrawal. However, we may withhold the refund until we have either received the product back or the buyer has supplied evidence of having sent the product back through our designated logistics partner, whichever is the earliest. Initial shipping charges will be refunded, except where you had originally opted for a non-standard delivery, in which case the supplemental costs will be non-refundable.


If you are returning a product purchased via the Sales Channels to a participating A. Lange & Söhne retail boutique (please contact the Client Relations Center or refer to our FAQs to find out about our participating A. Lange & Söhne retail boutiques), the retail boutique will explain the process to you to arrange for a refund or exchange..

 

(f)     Exchanges

You may return a product purchased through the Sales Channels for exchange with another A. Lange & Söhne product, provided that the return complies with these Conditions of Sale, in particular with (a) Return Process above.  


In any event, the sale of the returned product will be cancelled and a new order for the product ordered must be placed. 


Should a product be returned to the A. Lange & Söhne e-boutique distribution center for exchange with a less expensive product, only the buyer of the returned product will be entitled to receive a refund of the price difference. 


Should a product be returned for exchange to a participating A. Lange & Söhne retail boutique for exchange (please refer to our FAQs or contact the Client Relations Center to find out about our participating A. Lange & Söhne retail boutiques) with a less expensive product, the individual making the return will only be entitled to receive a merchandise credit of the price difference. Boutique merchandise credits can only be applied to products purchased in a participating A. Lange & Söhne retail boutique and cannot be applied to products purchased through the Sales Channels. Please refer to our FAQs or contact the Client Relations Center for further details.


If a product is returned for exchange with a more expensive product, you will have to pay the price difference. 

 

 

Complimentary Services 

 

The following complimentary services will be proposed, free of charge, by the Sales Channels:

 

(a) Gift Wrap and Packaging 

Upon availability, orders can be be shipped with the A. Lange & Söhne box gift wrapped in A. Lange & Söhne special packaging, together with a A. Lange & Söhne shopping bag (where applicable). 

 

(b) Strap Exchange / Adjustment

Engraving and embossing may be available on specific products, and offered only through sales transactions completed through the Client Relations Center.


We reserve the right to charge certain services of engraving / embossing in case they are complex.


If you wish to have your A. Lange & Söhne product engraved or embossed, please provide the details to the Client Relations Center. 


Orders for personalized A. Lange & Söhne products cannot be cancelled and personalized A. Lange & Söhne products cannot be returned to A. Lange & Söhne for exchange or refund.

 

(c)  Strap Exchange / Adjustment

An A. Lange & Söhne watch strap is delivered in a standard size. The strap size can be delivered smaller or larger, upon request, by calling the Client Relations Center. A. Lange & Söhne watch strap adjustment is also available on certain watch models. If you request a watch bracelet adjustment, the removed links will be included in the delivery package and sent to you together with the watch and the adjusted bracelet.
 

(d) Gift Note

You may personalize your order by adding a personalized note that will be printed by A. Lange & Söhne on a gift card to be included in your order package. A. Lange & Söhne reserves the right to reject gift card notes it deems offensive or inappropriate to be sent on A. Lange & Söhne-logo stationery.

 

 

Repairs

 

For any repair inquiries relating to a product ordered through the Sales Channels, refer to our FAQs or contact our Client Relations Center.

 

 

Product descriptions

 

We try to ensure that the information, including product descriptions, dimensions, and colours, provided on the Platforms, in advertisements or catalogues or as provided by the Client Relations Center is accurate and complete. However, to the extent permitted by law, we make no guarantees, whether express or implied, in relation to the accuracy, reliability and completeness of such information. In particular, any description and information concerning the weight of precious materials and the number of stones and carats are provided as an indication only and may vary slightly.

 

 

Limitation of liability 

 

To the fullest extent permitted by applicable law, we disclaim and exclude all other terms, conditions and warranties in relation to the products and Sales Channels whether express or implied by statute or otherwise or arising from any previous course of dealing or usage or trade practice.

 

Nothing in these Conditions of Sale limits or excludes our liability for any liability which cannot be limited or excluded by applicable law, including any Consumer Guarantees. Subject to the preceding sentence, our aggregate liability to you under these Conditions of Sale for any order whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages shall in no event exceed the one hundred percent (100%) of the price of the product(s) in your order.


Please note that in some jurisdictions consumer protection laws may not allow certain exclusions or limitation of warranties or liabilities, and consequently some of the above exclusions and limitations may not apply.

 

 

General provisions

 

If any provision, or part of a provision, of these Conditions of Sale is found to be illegal, invalid or unenforceable, that provision or part-provision shall be deemed not to form part of these Conditions of Sale, and the legality, validity or enforceability of the remainder of the provisions of these Conditions of Sale shall not be affected, unless otherwise required by operation of applicable law.


These Conditions of Sale (and associated terms incorporated by reference) constitute the entire agreement between you and us in relation to the order of products or services, and replace and extinguish all prior agreements, draft agreements, arrangements, undertakings, or collateral contracts of any nature made by the parties, whether oral or written, in relation to such subject matter.


We are not responsible for any failure or delay in performing or complying with our obligations under these Conditions of Sale which arises from any cause beyond our reasonable control.


The waiver by us of a breach of any provision of these Conditions of Sale will not operate to be interpreted as a waiver of any other or subsequent breach. 

 

This contract is between us and you. No other person shall have any rights to enforce any of its terms. However, if you purchase a product as a gift, the recipient of your gift will have the benefit of the product.

 

 

Applicable law and jurisdiction

 

These Conditions of Sale shall be governed by and construed in accordance with the laws of the country in which the applicable Selling Entity has its registered office, without reference to conflict of laws provisions (“applicable laws”). Any dispute, controversy or claim arising out of or in relation to the Conditions of Sale, including the validity, invalidity, breach or termination of the Conditions of Sale, shall be adjudicated or arbitrated in accordance with the Conditions of Sale. Where the applicable laws are different to the mandatory consumer laws in your own country, we will afford you with similar protection.


You may bring proceedings against us either in the courts of the country in which the applicable Selling Entity has its registered office or in the country where you are domiciled. We may also bring proceedings against you in the courts of the country where you are domiciled.


Without any restriction to bring proceedings before a court, you and A. Lange & Söhne will first make reasonable efforts for a period of thirty (30) days to resolve amicably any dispute or failure to agree that may arise out of or relate to the product, the Conditions of Sale or any breach thereof.
 

 

Contact us

 

If you have any questions or comments about these Conditions of Sale, or matters generally, please contact us at the address provided below. 


A. LANGE & SÖHNE 
Client Relations Center
2 Orchard Turn

#02-05A ION Orchard
Singapore 238801


Phone Number
+61 1800 343 883


https://contact.alange-soehne.com/en/contact